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Course Catalog
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Business & Professional Development
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Human Resources Management
Dealing With Discord: the Manager as Mediator
Unresolved tension between employees can undermine productivity, morale and teamwork—and may escalate into costly turnover or legal action. Prevent the high cost of employee conflict by learning a powerful and effective 4-step/3-skill process that managers or team leaders can use to facilitate a resolution to any ongoing dispute between staff members. Instructor is a Certified Mediator.Course approved for 5.5 hours toward PHR/SPHR re-certification.
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