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Course Catalog > Business Classes > Leadership and Management

It's Not What We Say, It's How We Say It! Part 2: Advanced Skills   

Strong emotions often complicate communication. When tempers flare, verbal attacks and complaints can easily put people on the defensive. How we respond is crucial to the outcome. Navigate tense conversations with confidence drawing upon skills used in mediation and hostile negotiations. Learn and practice a powerful three-step process that quickly calms negative emotions, gets to the bottom of the real issue and transforms difficult conversations into satisfying solutions. Instructor is a certified mediator. Recommended Prerequisite: It's Not What We Say, It's How We Say It, Part 1. Yields 3 PDUs.

See our detailed course information including course content, learning objectives, and prerequisites.

 

It's Not What We Say, It's How We Say It! Part 2: Advanced Skills
Item: G9796 Mark Ortman
6:00 PM - 9:00 PM North Campus   Room: V1125
Sessions: 1 W Address: 14673 NE 29th Place Bellevue, WA 98007
5/14/2014 - 5/14/2014 Fee: $89.00
 

It's Not What We Say, It's How We Say It! Part 2: Advanced Skills
Item: G9809 Mark Ortman
1:00 PM - 4:00 PM North Campus   Room: V1125
Sessions: 1 Th Address: 14673 NE 29th Place Bellevue, WA 98007
5/29/2014 - 5/29/2014 Fee: $89.00
 

To register by phone, call Registration Services at 425-564-2263.

 

 

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