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Course Catalog > Business Classes > Leadership and Management

It's Not What We Say, It's How We Say It! Part 2: Advanced Skills   

Strong emotions often complicate communication. When tempers flare, verbal attacks and complaints can easily put people on the defensive. How we respond is crucial to the outcome. Navigate tense conversations with confidence drawing upon skills used in mediation and hostile negotiations. Learn and practice a powerful three-step process that quickly calms negative emotions, gets to the bottom of the real issue and transforms difficult conversations into satisfying solutions. Instructor is a certified mediator. Recommended Prerequisite: It's Not What We Say, It's How We Say It, Part 1. Yields 3 PDUs..

See our detailed course information including course content, learning objectives, and prerequisites.

 

It's Not What We Say, It's How We Say It! Part 2: Advanced Skills
Item: W9780 Mark Ortman
6:00 PM - 9:00 PM North Campus   Room: V1102
Sessions: 1 M Address: 14673 NE 29th Place Bellevue, WA 98007
2/9/2015 - 2/9/2015 Fee: $89.00
 

It's Not What We Say, It's How We Say It! Part 2: Advanced Skills
Item: W9801 Mark Ortman
1:00 PM - 4:00 PM North Campus   Room: V1100
Sessions: 1 Th Address: 14673 NE 29th Place Bellevue, WA 98007
2/26/2015 - 2/26/2015 Fee: $89.00
 

To register by phone, call Registration Services at 425-564-2263.

 

Please note that the North Campus Bookstore is temporarily closed for fall quarter. If the class you are registering for lists a required textbook then you are responsible for ordering and purchasing it prior to the start of class through the Main Campus Bookstore or a retailer. 
For hours and book availability of the Main Campus Bookstore please visit their website at bellevuecollege.edu/bookstore or call 425-564-2285.

 

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