Print Course information
E-mail to a friend
Return to Course Catalog

Course Catalog > Business Classes > Project Management

It's Not What We Say, It's How We Say It! Part 2: Advanced Skills   

Strong emotions often complicate communication. When tempers flare, verbal attacks and complaints can easily put people on the defensive. How we respond is crucial to the outcome. Navigate tense conversations with confidence drawing upon skills used in mediation and hostile negotiations. Learn and practice a powerful three-step process that quickly calms negative emotions, gets to the bottom of the real issue and transforms difficult conversations into satisfying solutions. Instructor is a certified mediator. Recommended Prerequisite: It's Not What We Say, It's How We Say It, Part 1. Yields 3 PDUs..

See our detailed course information including course content, learning objectives, and prerequisites.

In order to access the course materials, students must have a Bellevue College NetID. Please click here to create your NetID account.


It's Not What We Say, It's How We Say It! Part 2: Advanced Skills
Item: F9766 Mark Ortman
1:00 PM - 4:00 PM North Campus   Room: V1104
Sessions: 1 Th Address: 14673 NE 29th Place Bellevue, WA 98007
11/2/2017 - 11/2/2017 Fee: $89.00

To register by phone, call Registration Services at 425-564-2263.


If the class you are registering for lists a required textbook, you are responsible for ordering and purchasing it prior to the start of class. Please note that the North Campus Bookstore is closed indefinitely. 



View all Latest News & Trends >>

Copyright © Bellevue College Continuing Education, 14673 NE 29th Place | 425.564.2263 | Main Campus, 3000 Landerholm Circle SE