|Personnel Issues - Tips and Tools (.6 CEUs)
Working through personnel issues is a key component of working in Human Resources. One of HR's main tasks is to help supervisors and managers deal with difficult employees behavior. In this two-night class we'll look at some of the more difficult types of behavior supervisors face, including passive/aggressive behavior, gossip, interpersonal conflicts, etc. We'll also talk about improving our hiring process, as well as dealing with timing issues when an employee with disciplinary issues claims retaliation for exercising an employee right. Prerequisite: Managing Employee Performance (for students completing the full HR Certificate program) and/or previous HR experience.