KEYS TO CUSTOMER SERVICE NEW!

Learning to build your customer service skills will have a powerful impact on your career success as well as success in other areas of your life. Discover the direct relationship between service skills and career achievement as you become a skilled and exceptional service provider. You can help your organization and your career by translating your good service intentions into a workable plan and gain knowledge of ways to consistently deliver great service. The payoff is enormous. CEUs: 1.6

This class is part of the Certificate in Customer Service.

How you participate in this online class:

1. In the online classroom,

listen to audio lectures,
view slides,
even take an optional quiz to test yourself.

2. Discussion and Questions. Then post written comments in the online discussion with your fellow participants and the instructor. Your instructor logs on once a day to answer questions and join in on the discussion.

3. Readings. Many courses have online readings of up to 20 pages a week.

4. Participate any time of day or night. The idea is to go online 2-3 times a week, but you decide.

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