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MCDST Certification Preparation - Online  

The Microsoft Certified Desktop Support Technician (MCDST) credential is the premier certification for IT professionals who support end users and troubleshoot desktop environments running on the Microsoft Windows operating system. This online certification preparation program will prepare students to sit for the national certification exam to become a Microsoft Certified Desktop Support Technician. MCDSTs are employed as Help Desk Technicians, Customer Support Representatives, PC Support Specialists, Technical Support Representatives, Technical Support Specialists, among others! MCDSTs are not expected to possess network administration skills.

View the course syllabus

Recommended System Requirements:

  • Intel® Pentium® 166 MHz processor or greater
  • 64 MB RAM minimum, 128 MB recommended
  • Minimum video resolution of 800x600, with 16-bit color
  • Internet Connection
  • Connection speed of 40 Kbps minimum, 56 Kbps recommended
  • Windows® 95, 98, 2000, NT or XP
  • Valid Email address
  • Supported browser versions: Internet Explorer (any version), Netscape Communicator 4.7 - 7.2

For our online course refund policy, click here.

Requirements: You will need a computer with Internet connection and email.

You will receive a password and log-in information via email within 3-5 business days of registering for this course. Course materials are included and will be mailed to you within 10 business days. You have 12 months to complete this course. You must make an 70 or higher as your final grade to successfully complete the course and receive a certificate of completion.

There are no refunds for this course.

If you have questions about this course, please contact the online coordinator at 770-499-3355 or online@kennesaw.edu.


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