The 21st century office is high tech. Electronics are smaller and faster, and wireless is imperative. Procedures are changing rapidly due to the influence of technology. Today’s office professional must possess a broad array of technical and interpersonal skills to successfully contribute to the company’s mission.
As office support roles become more diversified, job titles are changing. The Information Age has redefined the administrative assistant’s role as the lifeblood of an organization. They are information and people managers and are vital to a company’s success.
procedures and protocols including meeting planning, Web conferencing, professional communications, and management of on-line records. Not only will you learn these skills, you will gain an increased proficiency in the use of essential office software programs.
Learn These Office Support Functions
- Routine – Document storage, electronic record keeping, coordinating direct mailings, and keeping logs.
- Technical – Document preparation, maintaining schedules and calendars, handling messages and maintaining computer
files, directories, and databases – telecommunications/email.
- Analytical – Banking and accounting procedures, planning meetings and events, working with vendors and suppliers regarding equipment purchases.
Interpersonal – Coordinating a team project, identifying and responding to work styles and personality traits and time management skills.
Textbooks: "Office Procedures for the 21st Century 8/Es," Authors:Sharon C. Burton and Nelda J. Shelton Textbooks and a flash drive are required at the first class meeting and are available at the KSU Center bookstore.
This course will help to prepare you for the Certified Administrative Professional (CAP) exam.
Prerequisite: High School Diploma or equivalency. Complete Skills Assessment and Program Application. Computer and Internet access required. Working knowledge of computers is also required.
To apply for the Administrative Professional Certificate program, please complete the following steps online:
- Complete MLCC Skills Assessment - basic math, language, computer, and reading assessment
- Submit Program Application
Skills Assessment & Program Application are located online. Click for instructions. You will be directed to the program application after finishing the skills assessment.