This is an elective course in the Project Management Certificate Program. Successful completion fulfills 15 Professional Development Units towards certificate completion or ongoing professional development.
This 2-day course focuses on Communications Management which is an ongoing issue for projects regardless of their size or complexity. Proper communication is critical in establishing appropriate expectations and ensuring project success.
This course will focus on seven primary elements of effective communication, including:
- applying active and effective listening
- preparing communications and establishing an issue management process
- drafting and publishing documentation
- conducting meetings
- giving effective presentations
- developing and deploying a project web site
- building a project war room
Performance Objectives: Upon completion of this course, participants should be able to:
- Understand the essential elements of effective communication.
- Understand the role of personality and its effect on the communication process.
- Apply the four steps for effective and active listening.
- Prepare a Communications Management Plan.
- Draft and publish project documentation.
- Conduct a successful meeting.
- Identify the characteristics of an effective presentation.
- Identify the three advantages and the two
challenges of developing a deploying a project web site.
Please note: Students who register less than three days prior to class may not receive their book until after class ends.