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Course Catalog > Online Learning > Business

EXTRAORDINARY CUSTOMER SERVICE   NEW!

Transform your customer service into something extraordinary. As a result, more repeat business will improve your bottom line. Customer service separates you from your competition. Extraordinary customer service comes from focusing on the few essential elements that yield big results. Discover how easy it is to tweak your customer service from the ordinary to the extraordinary. You’ll take away a customer service plan that will help you focus on the key elements that will get you started on your pathway to success. CEUs: 1.6

This class is part of the Certificate in Customer Service.

How you participate in this online class:

1. In the online classroom,
  • listen to audio lectures,
  • view slides,
  • even take an optional quiz to test yourself.
2. Discussion and Questions. Then post written comments in the online discussion with your fellow participants and the instructor. Your instructor logs on once a day to answer questions and join in on the discussion.

3. Readings. Many courses have online readings of up to 20 pages a week.

4. Participate any time of day or night. The idea is to go online 2-3 times a week, but you decide.

After you register, you will be given a web address to go to get into your online classroom. You will have a password and use your email address and password to gain access.

 

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