TOTAL QUALITY FUNDAMENTALS

Learn how to effectively apply the fundamentals of total quality. Understand what quality is and learn about the history of the quality movement. Discover the role of customers in quality and determine the major elements of a quality system. Master key concepts such as the cost of nonquality, variation and total employee involvement (TEI). Increase your value to your company by learning about various motivational models, leadership and teamwork. Determine how to effectively apply quality standards by creating and implementing internal and external auditing activities. Learn the ins and outs of ISO 9000, ISO 14000 and the Malcolm Baldrige National Quality Award. This is a six-week online course.

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