Course Outline
I. Microsoft Windows XP Professional Administration and Maintenance A. Windows XP Installation B. Windows XP Installation Automated C. Hardware Configuration D. Disk Management E. File System Configuration and Management F. Troubleshooting and Disaster Recovery G. Desktop Configuration H. TCP/IP Addressing Configuration and Name Resolution I. Windows XP Configuration in Microsoft Network J. Remote User Management K. Mobile Computer Management L. System Resource and Performance Monitoring

II. Microsoft Windows Server 2003 Environment Management and Maintenance A. An Overview of Account and Resource Administration B. User and Computer Account Management C. Group Management D. Resource Access Management E. Printer Implementation F. Printer Management G. Object Access Management H. Group Policy Implementation I. Group Policy Management J. Administrative Templates and Audit Policy Implementation K. Server Administration Preparation L. Server Performance Monitoring Preparation M. Server Performance N. Device Driver O. Disk Management P. Data Storage Management Q. Disaster Recovery R. Software Maintenance Using the Software Update Service

III. Microsoft Windows Server 2003 Network Services Management A. Introducing the TCP/IP Protocol B. Assigning IP Addresses in a Multiple Subnet C. Configuring a Client IP Address D. Configuring a Client for Name Resolution E. Isolating Common Connectivity Issues F. Using Routing and Remote Access to Configure Routing G. Using Dynamic Host configuration Protocol to Allocate IP Addresses H. Managing and Monitoring Dynamic Host Configuration Protocol (DHCP) I. Name Resolution J. Host Name Resolution Using Domain Name System (DNS) K. Domain Name System (DNS) Management and Monitoring L. NetBIOS Name Resolution Using Windows Internet Name Service (WINS) M. Using IPSec and Certificates to Secure Network Traffic N. Network Access Configuration O. Network Access Management and Monitoring

IV. Microsoft Windows Server 2003 Network Services Planning and Maintenance A. Network Infrastructure Planning, Tools, and Documentation B. TCP/IP Physical and Logical Network Planning and Optimization C. Routing and Switching: Planning and Troubleshooting D. DHCP: Planning, Optimization and Troubleshooting E. Developing a DNS Strategy F. DNS Optimization and Troubleshooting G. WINS Planning and Optimization H. Effective IPSec Planning and Troubleshooting I. Network Access Planning J. Network Access Troubleshooting K. Network Infrastructure Planning

V. Microsoft Windows Server 2003 Active Directory Strategy and Implementation A. An Overview of Active Directory Infrastructure B. Active Directory Forest and Domain Implementation C. Organizational Unit Structure Implementation D. User, Group, and Computer Account Implementation E. Group Policy Implementation F. Using Group Policy to Deploy and Manage Software G. Managing Active Directory Replication via Sites H. Placing Domain Controllers I. Operations Masters Management J. Active Directory Maintenance

VI. Microsoft Exchange Server 2003 Administration and Maintenance A. Installation and Upgrading B. Configuration and Management C. Security D. Recipient Management E. Public Folder Management F. Address List Management G. Using Internet Protocols to Implement and Manage Client Access H. Client Configuration and Connectivity Management I. Routing Management J. Management of Mobile Devices K. Data Storage and Hardware Management L. Disaster Recovery M. Maintaining your Exchange Server 2003 N. Migrating to Exchange 2003 from Exchange 5.5

VII. Microsoft Windows Server 2003 Network Security Design A. An Overview of Designing Security B. Developing a Network Security Plan C. Network Security Threat Identification D. Security Risk Analysis E. Developing a Security Design for Physical Resources F. Developing a Security Design for Computers G. Developing a Security Design for Accounts H. Developing a Security Design for Authentication I. Developing a Security Design for Data J. Developing a Security Design for Data Transmission K. Developing a Security Design for Network Perimeters L. Designing a Response Strategy for Security Incidents

Students will need experience using DOS, experience in computer networking, familiarity with basic networking protocols, strong Windows 95/98/2000/03/XP Explorer interface skills, the ability to install and configure hardware, software and device drivers. Experience supporting end users in a network environment and experience supporting NT Workstation, NT Server or Novell NetWare are also recommended. Students should also have experience with networking protocols, including TCP/IP.

This course is compatible with Windows Vista Operating System.
It is Highly Recommended that students have a high speed internet connection (DSL or Cable) -Programs are only compatible with Microsoft Operating System and Internet Explorer.
Following is the list of software that must be downloaded:
- Adobe Acrobat Reader version 5
- Excel Viewer
- Internet Explorer 6
- WindowsMedia Player 7.1 for WIN 98. WIN 2000 and WIN Me
- RealOne Player
- PowerPoint Viewer
- Word Viewer
- WinZip 8


Hardware requirements:
- Minimum Monitor: 15" Super VGA Monitor (minimum) 17" is best
- Minimum Processor: Pentium 300 or better
- Network Adapter: 10 base T
- Minimum RAM: At least 128MB
- Minimum Hard Drive: At least 4 GB
- Minimum CD Drive: CD-ROM drive (24x or greater)
- Minimum Sound Card: 16 Bit
- Minimum Video Adaptor: At least 8MB
- Sound: Headsets (Microphone optional)
- Minimum Screen Resolution: 800 x 600 true color (1024 x 768 is best)
- Minimum Operating System: Windows 98 or Windows 2000 Professional
- Internet Connection: Cable modem or ADSL
The materials included with this course are:
Microsoft Curriculum textbooks
Access to an online IT Library