This component covers fundamentals of health workflow process analysis and redesign as a necessary component of complete practice automation. Process validation and change management are also covered.
At the completion of this component, the student will be able to:
- Identify the elements involved in providing patient care within a complex health care setting that must be taken into consideration when examining and proposing changes in workflow processes.
- Create diagram of processes in the health care setting that support workflow analysis and re-design.
- Critically analyze the workflow processes in a selected health care setting to determine their effectiveness from the perspective of those being served (i.e., patients), those providing the services (i.e., professional and non-professional staff), and the organization’s leadership (i.e., decision makers).
- Propose ways in which quality improvement methods, tools and health IT can be applied within a health care setting to improve workflow processes.
- Suggest approaches that would ensure the success of workflow re-design from development and presentation of the implementation plan, to facilitation of decision making meetings, implementation of the changes, evaluation of the new processes, sustainability of new workflow processes, and continuous quality improvement efforts to achieve meaningful use.
- Apply to these activities an understanding of health IT, meaningful use, and the challenges practice settings will encounter in achieving meaningful use.
Each Learning Unit includes 1-4 contact (or instructional) hours and an additional 3-12 hours of independent or team work on the part of the student. Each unit contains more material than would likely be used in any one teaching so that the instructor can pick and choose material most applicable to local workforce needs.
This entire Component (units 1-11) is estimated to provide 20 total contact/ instructional hours plus 40-60 additional hours of independent or team work, depending on the learning activities and assessments used within each unit.
NOTE: This course is part of the Health Information Technology Certificate Program
but is opened to those not enrolled in the certificate program as well.