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Dealing With Discord: the Manager as Mediator  

Unresolved tension between employees can undermine productivity, morale, and teamwork—and may escalate into costly turnover or legal action. Prevent the high cost of employee conflict by learning a powerful and effective 4-step/3-skill process that managers or team leaders can use to facilitate a resolution to any ongoing dispute between staff members. Instructor is a Certified Mediator. Yields 5.5 general PHR/SPHR re-certification units.

See our detailed course information including course content, learning objectives, and prerequisites.

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Dealing With Discord: the Manager as Mediator
Item: W9769 Mark Ortman
9:00 AM - 4:00 PM North Campus   Room: V1104
Sessions: 1 Th Address: 14673 NE 29th Place Bellevue, WA 98007
3/1/2018 - 3/1/2018 Fee: $169.00
 

To register by phone, call Registration Services at 425-564-2263.

 

If the class you are registering for lists a required textbook, you are responsible for ordering and purchasing it prior to the start of class. Please note that the North Campus Bookstore is closed indefinitely. 
 

 

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