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Active Listening for Results (.6 CEUs)
Few people have mastered the essential business skill of active listening. Genuine listening generates respect, rapport and trust. Employees respond better to supervisors who they think are listening to them. Listening well improves accuracy and confidence of both the listener and the talker. In this workshop, you’ll discover the five things that get in the way of listening and how to overcome them. You’ll learn to recognize where you go when you mentally check out and develop the skill of focusing your attention.
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