Learn best practice approaches that can be applied immediately in your work and build a foundation for further understanding and development in the area of work process improvement. Learn the DMAIC (Define, Measure, Analyze, Improve and Control) approach to process improvement projects and the applicable tools and techniques. Understand quality principles and systems, strategy, process management, lean principles in the organization, team management and best practices for continuous improvement. Study a foundation of learning applicable to the American Society for Quality (ASQ) Body of Knowledge for Six Sigma Green Belt (SSGB) certification. Class is offered in partnership with Ceptara. Learn from a Six Sigma Black Belt instructor. Required textbook is available from American Society for Quality, or from other online retailers (Munro, Rod, et.al, The Certified Six Sigma Green Belt Handbook - Second Edition, ASQ Press, ISBN 978-0-87389-891-1).
“Jim shared things that would be covered on the exam. Very helpful! I can tell that he loves this topic and wants others to succeed in this.” – Amber R.
“The most valuable aspect of the class to me was tips on types of exam questions to expect and Jim’s [instructor] use of online material to complement the text and PowerPoint’s.“