Use the A3 process to facilitate lean management.
Competencies:
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Write a problem statement
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Analyze current condition information
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Explore and find root causes
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Develop, deploy and sustain countermeasures
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Coach others to make improvements
The A3 process is a problem-solving tool to facilitate lean management. Lean organizations often use the A3 process to manage work at the project, program, and portfolio levels. This course provides an overview of A3 problem solving and how to use the A3 process with examples from healthcare. Students practice developing A3s and coaching others during the A3 development process. The course provides experience (e.g. learning by doing) in using A3 thinking to empower people to improve value delivery to patients, customers, employees, and other key stakeholders.