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Course Catalog > Leadership & Communication

It's Not What We Say, It's How We Say It! Part 2: Advanced Skills   

Strong emotions often complicate communication. When tempers flare, verbal attacks and complaints can easily put people on the defensive. How we respond is crucial to the outcome. Navigate tense conversations with confidence drawing upon skills used in mediation and hostile negotiations. Learn and practice a powerful three-step process that quickly calms negative emotions, gets to the bottom of the real issue and transforms difficult conversations into satisfying solutions. Instructor is a certified mediator. Recommended Prerequisite: It's Not What We Say, It's How We Say It, Part 1. Yields 3 PDUs.. See our detailed course information including course content, learning objectives, and prerequisites.


Item: G9762
CEUs:  0.3
Schedule: 6:00 PM - 9:00 PM, 1 Tu - 6/16/2020 - 6/16/2020

Instructor(s):  Mark Ortman
Location: North Campus   Room: V1125

Total cost: $119.00


To register by phone, call Registration Services at 425-564-2263.


If the class you are registering for lists a required textbook, you are responsible for ordering and purchasing it prior to the start of class. Please note that there is no bookstore at North Campus. 


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