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Course Catalog > Communication Development

It's Not What We Say, It's How We Say It! Part 2: Advanced Skills   

Strong emotions often complicate communication. When tempers flare, verbal attacks and complaints can easily put people on the defensive. How we respond is crucial to the outcome. Navigate tense conversations with confidence drawing upon skills used in mediation and hostile negotiations. Learn and practice a powerful three-step process that quickly calms negative emotions, gets to the bottom of the real issue and transforms difficult conversations into satisfying solutions. Instructor is a certified mediator. Recommended Prerequisite: It's Not What We Say, It's How We Say It, Part 1. Yields 3 PDUs.. See our detailed course information including course content, learning objectives, and prerequisites.

 

It's Not What We Say, It's How We Say It! Part 2: Advanced Skills
Item: F9766 Mark Ortman
6:00 PM - 9:00 PM North Campus   Room: V1129
Sessions: 1 Tu Address: 14673 NE 29th Place Bellevue, WA 98007
10/30/2018 - 10/30/2018 Fee: $119.00
 

It's Not What We Say, It's How We Say It! Part 2: Advanced Skills
Item: F9777 Mark Ortman
1:00 PM - 4:00 PM North Campus   Room: V1104
Sessions: 1 Th Address: 14673 NE 29th Place Bellevue, WA 98007
11/15/2018 - 11/15/2018 Fee: $119.00
 

To register by phone, call Registration Services at 425-564-2263.

 

If the class you are registering for lists a required textbook, you are responsible for ordering and purchasing it prior to the start of class. Please note that the North Campus Bookstore is closed indefinitely. 
 

 

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