This certificate, developed by Google, includes innovative curriculum designed to prepare you for an entry-level role in IT support. A job in IT support can mean in-person or remote help desk work in a small business or at a global company like Google. The program is part of Grow with Google, a Google initiative to help create economic opportunities for all Americans.
Upon completion of the certificate, you can share your information with top employers like Hulu, Sprint, Walmart and, of course, Google. You can also earn a CompTIA and Google dual credential when you complete the Google certificate and pass the CompTIA A+ certification exams.
Through a mix of video lectures, quizzes, and hands-on labs and widgets, the program will introduce you to troubleshooting, customer service, networking, operating systems, system administration and security. You will be responsible for working through the online course materials at your own pace and then meeting for 3 hours a week online for classroom instruction and support.