CompTIA A+ is the industry standard for establishing a career in IT. CompTIA A+ certified professionals are proven problem solvers. They support today’s core technologies from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers into today’s digital world.
- The only credential with performance-based items to prove pros can think on their feet to perform critical IT support tasks in the moment
- Trusted by employers around the world to identify the go-to person in end point management & technical support roles
- Regularly re-invented by IT experts to ensure that it validates core skills and abilities demanded in the workplace
This course will prepare you for more advanced topics and for the CompTIA A+ Certification Exam (1101 & 1102) validating your skills as an IT professional.
Earn CompTIA A+ Certification online
Job Outlook for CompTIA A+ Certified Professional
According to PayScale.com, Computer/Network Support Technician earn on average $19.17 per hour. Top Technicians’ earnings exceed $64,000.
CareerBuilder.com cites CompTIA A+ Technician certification is a good place to start if you want to break into the technology field but don’t have a formal computer science education.
FAQs
What does the CompTIA A+ professional role involve?
CompTIA A+ professional will typically become a support specialist or help desk technician and can then work their way up the career ladder through additional on-the-job training. Their main responsibilities is to provide technical support to the computer and network operations. This includes initially receiving problem calls from users either online or by telephone and troubleshooting the problem until it is resolved. It also involves updating the system log by creating a problem ticket and entering the details of the problem such as the caller’s name, the application program affected, the root cause of the problem, etc. This job requires excellent analytical and communication skills, ability to multi-task due to simultaneous problem calls in some instance, high tolerance to stress and agility in a fast-paced environment. They are usually hired by established businesses especially large corporations. They work in an office environment usually near the physical computer or network installation where he interacts with the other support staff. The technician reports to a supervisor or manager who may be the Systems Administrator. They may work the regular schedule or in some cases, may be assigned on a rotation or shift schedule. In some cases, the support technician may have to work offsite. They interact mostly with the system or application users.
How do I become CompTIA A+ certified?
The CompTIA A+ Core Series requires candidates to pass two exams: Core 1 (220-1101) and Core 2 (220-1102) covering the following new content:
- Demonstrate baseline security skills for IT support professionals
- Configure device operating systems, including Windows, Mac, Linux, Chrome OS, Android, and iOS and administer client-based as well as cloud-based (SaaS) software
- Troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and scripting
- Support basic IT infrastructure and networking
- Configure and support PC, mobile and IoT device hardware
- Implement basic data backup and recovery methods and apply data storage and management best practices
Course Objectives
- Configure and support necessary computer hardware and operating systems as well as networks and mobile devices.
- Use, troubleshoot, and support directory and file management, CPUs and motherboards, POST and boot process functions, computer BUS structures, monitors, printers, and computer networks
- Manage general computer maintenance, safety, hazard avoidance, and disposal considerations
- Install or upgrade the operating system.
- Manage external devices.
- Troubleshoot common computer problems that can be resolved without replacing internal components.
- Support popular software applications such as MS Office, email, and security packages; and manage an IT helpdesk.
Prerequisites
This course is for anyone interested in computers.
Curriculum
- Computing Overview
- PC Technician Responsibilities
- System Components
- Peripheral Devices
- Storage
- Networking
- Wireless Networking
- Printing
- Mobile Devices
- System Implementation
- File Management
- System Management
- Security
Instructor
Jean Bien-Aime has been working in IT since he was in college over 25 years ago. He’s worked in various roles including PC Technician, Sr. PC Technician, IT Supervisor, IT Manager and Network Engineer. He has been teaching CompTIA A + Certification class at BMCC for the last 3 + years.
Registration and Enrollment
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