Salesforce is a popular new software in the big business customer service world of helping clients understand their customers, connect with them on a variety of levels, and help grow their customer base. This comprehensive hands-on course is a must for new Salesforce administrators, and a chance to become a Salesforce.com certified administrator. Whether you are responsible for the setup, configuration, and maintenance of your organization's Salesforce applications, in sales operations, a technology manager, or just interested in analytics, this course will help you customize a Salesforce application, maintain and import clean data, create high-value reports and dashboards and set up workflow automation.