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Course Catalog > Business (CBI) > Operations

Productivity and Benchmarking   

Learn how to establish meaningful metrics and implement plans that enhance overall productivity.

Improving organizational performance is a critical skill set for any leader. In this course, you will learn how to develop benchmarks, monitor performance and apply benchmark results to improve organizational efficiency and productivity.


Hardware Requirements:

  • This course can be taken on either a PC or Mac.

Software Requirements:

  • PC: Windows 8 or later.
  • Mac: macOS 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Adobe Acrobat Reader.
  • Software must be installed and fully operational before the course begins.


  • Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Benchmarking is a critical tool for evaluating productivity and goal achievement. This course focuses on some of the fundamental aspects of how to establish meaningful metrics as well as implement plans that enhance overall productivity.

  1. Using benchmarking to measure productivity
  2. Benchmarking is the process of improving performance
    1. Standard operating procedures
    2. Benchmarking is a continuous improvement effort
  3. Benchmarking program
    1. Establish effective benchmarks to improve performance
    2. Collecting data to develop a program
    3. Analyzing the data to establish the benchmarking methodology
  4. Leaders' role in monitoring the benchmarking implementation process
    1. Successful benchmarking
    2. Willingness to continually change
    3. Effective benchmarking
  5. Measuring benchmarks
    1. Internal benchmarking assessment
    2. Effective benchmarking

What you will learn

  • Primary ways to measure productivity
  • How to develop benchmarks
  • Best practices in applying productivity results

How you will benefit

  • Understand how to develop benchmarks to monitor and improve performance.


Productivity and Benchmarking
Fee: $115.00
Dates: 1/1/2023 - 4/30/2023
Delivery Method: Online

This course is offered through our partners at ed2go.  These courses are fun, fast, convenient, easy to use, and led by an expert instructor.  Courses run for six weeks and you have 24/7 access to two lessons each week. Each lesson is accompanied by a short, multiple-choice quiz, and some lessons include hands-on assignments.

You will receive an e-mail with course access information upon completion of your enrollment.

Important: All online courses through the Center for Business & Industry are non-credit courses.  For college credit programs and courses please visit