Learn how to be an effective manager or supervisor. Master the basics of communicating effectively, and learn tools for developing your own interpersonal skills.
Have you ever felt technically prepared for a supervisor's role, yet felt defeated by all of the people issues that seem to arise? You are not alone; many people feel the same way. In this six-week online course, you will learn how to be a more effective manager or supervisor. You will master the basics of communication, because effective communication is essential in your quest to be a good manager or supervisor.
In addition, you will learn how you can develop your interpersonal skills by understanding and dealing with the various people issues that arise at work. You will learn about various personality traits and how they impact the ability to get the job done. These traits include emotional intelligence, the need for power, conscientiousness, agreeableness, and more. You will be able to assess your own personality, as well as the personalities of your co-workers and boss, and you'll develop a plan of action to improve both your interpersonal skills and your work relationships.
Requirements:
Hardware Requirements:
- This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
- PC: Windows 8 or later.
- Mac: macOS 10.6 or later.
- Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
- Adobe Acrobat Reader.
- Software must be installed and fully operational before the course begins.
Other:
- Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Learn how to be an effective manager or supervisor. Master the basics of communicating effectively, and learn tools for developing your own interpersonal skills.
- Purposes and Elements of Communication
- Direction of Communication Flow
- Communication Media and Effective Listening
- Non-verbal and Written Communication
- Communicating with Groups and Running Effective Meetings
- Communicating During Organizational Change
- Introduction to Interpersonal Skills
- Personality Theory and Personality Types
- Personality Conflicts
- Personality Characteristics
- The Use of Power and Situational Leadership
- Using Interpersonal Skills Throughout Your Career
Self-Study
