Leadership, Management and Supervision   

Building Teams That Work
Fee: $115.00
Dates: 7/13/2022 - 9/3/2022
Delivery Method: Online

This course is offered through our partners at ed2go.  These courses are fun, fast, convenient, easy to use, and led by an expert instructor.  Courses run for six weeks and you have 24/7 access to two lessons each week. Each lesson is accompanied by a short, multiple-choice quiz, and some lessons include hands-on assignments.

You will receive an e-mail with course access information upon completion of your enrollment.

Important: All online courses through the Center for Business & Industry are non-credit courses.  For college credit programs and courses please visit www.DaytonaState.edu.

Skills for Making Great Decisions
Fee: $115.00
Dates: 7/13/2022 - 9/3/2022
Delivery Method: Online

This course is offered through our partners at ed2go.  These courses are fun, fast, convenient, easy to use, and led by an expert instructor.  Courses run for six weeks and you have 24/7 access to two lessons each week. Each lesson is accompanied by a short, multiple-choice quiz, and some lessons include hands-on assignments.

You will receive an e-mail with course access information upon completion of your enrollment.

Important: All online courses through the Center for Business & Industry are non-credit courses.  For college credit programs and courses please visit www.DaytonaState.edu.

Leadership
Fee: $115.00
Dates: 7/13/2022 - 9/3/2022
Delivery Method: Online

This course is offered through our partners at ed2go.  These courses are fun, fast, convenient, easy to use, and led by an expert instructor.  Courses run for six weeks and you have 24/7 access to two lessons each week. Each lesson is accompanied by a short, multiple-choice quiz, and some lessons include hands-on assignments.

You will receive an e-mail with course access information upon completion of your enrollment.

Important: All online courses through the Center for Business & Industry are non-credit courses.  For college credit programs and courses please visit www.DaytonaState.edu.

Individual Excellence
Fee: $115.00
Dates: 7/13/2022 - 9/3/2022
Delivery Method: Online

This course is offered through our partners at ed2go.  These courses are fun, fast, convenient, easy to use, and led by an expert instructor.  Courses run for six weeks and you have 24/7 access to two lessons each week. Each lesson is accompanied by a short, multiple-choice quiz, and some lessons include hands-on assignments.

You will receive an e-mail with course access information upon completion of your enrollment.

Important: All online courses through the Center for Business & Industry are non-credit courses.  For college credit programs and courses please visit www.DaytonaState.edu.

Resume Writing Workshop
Fee: $115.00
Dates: 7/13/2022 - 9/3/2022
Delivery Method: Online

This course is offered through our partners at ed2go.  These courses are fun, fast, convenient, easy to use, and led by an expert instructor.  Courses run for six weeks and you have 24/7 access to two lessons each week. Each lesson is accompanied by a short, multiple-choice quiz, and some lessons include hands-on assignments.

You will receive an e-mail with course access information upon completion of your enrollment.

Important: All online courses through the Center for Business & Industry are non-credit courses.  For college credit programs and courses please visit www.DaytonaState.edu.

Achieving Success with Difficult People
Fee: $115.00
Dates: 7/13/2022 - 9/3/2022
Delivery Method: Online

This course is offered through our partners at ed2go.  These courses are fun, fast, convenient, easy to use, and led by an expert instructor.  Courses run for six weeks and you have 24/7 access to two lessons each week. Each lesson is accompanied by a short, multiple-choice quiz, and some lessons include hands-on assignments.

You will receive an e-mail with course access information upon completion of your enrollment.

Important: All online courses through the Center for Business & Industry are non-credit courses.  For college credit programs and courses please visit www.DaytonaState.edu.

Fundamentals of Supervision and Management II
Fee: $115.00
Dates: 7/13/2022 - 9/3/2022
Delivery Method: Online

This course is offered through our partners at ed2go.  These courses are fun, fast, convenient, easy to use, and led by an expert instructor.  Courses run for six weeks and you have 24/7 access to two lessons each week. Each lesson is accompanied by a short, multiple-choice quiz, and some lessons include hands-on assignments.

You will receive an e-mail with course access information upon completion of your enrollment.

Important: All online courses through the Center for Business & Industry are non-credit courses.  For college credit programs and courses please visit www.DaytonaState.edu.

Fundamentals of Supervision and Management
Fee: $115.00
Dates: 7/13/2022 - 9/3/2022
Delivery Method: Online

This course is offered through our partners at ed2go.  These courses are fun, fast, convenient, easy to use, and led by an expert instructor.  Courses run for six weeks and you have 24/7 access to two lessons each week. Each lesson is accompanied by a short, multiple-choice quiz, and some lessons include hands-on assignments.

You will receive an e-mail with course access information upon completion of your enrollment.

Important: All online courses through the Center for Business & Industry are non-credit courses.  For college credit programs and courses please visit www.DaytonaState.edu.

Diversity Training for Employees and Managers
Fee: $79.00
Dates: 5/1/2022 - 7/31/2022
Delivery Method: Online

This course is offered through our partners at ed2go.  These courses are fun, fast, convenient, easy to use, and led by an expert instructor.  Courses run for six weeks and you have 24/7 access to two lessons each week. Each lesson is accompanied by a short, multiple-choice quiz, and some lessons include hands-on assignments.

You will receive an e-mail with course access information upon completion of your enrollment.

Important: All online courses through the Center for Business & Industry are non-credit courses.  For college credit programs and courses please visit www.DaytonaState.edu.

Goal Setting and Time Management Training
Fee: $79.00
Dates: 5/1/2022 - 7/31/2022
Delivery Method: Online

This course is offered through our partners at ed2go.  These courses are fun, fast, convenient, easy to use, and led by an expert instructor.  Courses run for six weeks and you have 24/7 access to two lessons each week. Each lesson is accompanied by a short, multiple-choice quiz, and some lessons include hands-on assignments.

You will receive an e-mail with course access information upon completion of your enrollment.

Important: All online courses through the Center for Business & Industry are non-credit courses.  For college credit programs and courses please visit www.DaytonaState.edu.

Individual Excellence (Self-Paced Tutorial)
Fee: $115.00
Dates: 5/1/2022 - 7/31/2022
Delivery Method: Online

This course is offered through our partners at ed2go.  These courses are fun, fast, convenient, easy to use, and led by an expert instructor.  Courses run for six weeks and you have 24/7 access to two lessons each week. Each lesson is accompanied by a short, multiple-choice quiz, and some lessons include hands-on assignments.

You will receive an e-mail with course access information upon completion of your enrollment.

Important: All online courses through the Center for Business & Industry are non-credit courses.  For college credit programs and courses please visit www.DaytonaState.edu.

Achieving Success with Difficult People (Self-Paced Tutorial)
Fee: $115.00
Dates: 5/1/2022 - 7/31/2022
Delivery Method: Online

This course is offered through our partners at ed2go.  These courses are fun, fast, convenient, easy to use, and led by an expert instructor.  Courses run for six weeks and you have 24/7 access to two lessons each week. Each lesson is accompanied by a short, multiple-choice quiz, and some lessons include hands-on assignments.

You will receive an e-mail with course access information upon completion of your enrollment.

Important: All online courses through the Center for Business & Industry are non-credit courses.  For college credit programs and courses please visit www.DaytonaState.edu.

Fundamentals of Supervision and Management (Self-Paced Tutorial)
Fee: $115.00
Dates: 5/1/2022 - 7/31/2022
Delivery Method: Online

This course is offered through our partners at ed2go.  These courses are fun, fast, convenient, easy to use, and led by an expert instructor.  Courses run for six weeks and you have 24/7 access to two lessons each week. Each lesson is accompanied by a short, multiple-choice quiz, and some lessons include hands-on assignments.

You will receive an e-mail with course access information upon completion of your enrollment.

Important: All online courses through the Center for Business & Industry are non-credit courses.  For college credit programs and courses please visit www.DaytonaState.edu.

Leadership (Self-Paced Tutorial)
Fee: $115.00
Dates: 5/1/2022 - 7/31/2022
Delivery Method: Online

This course is offered through our partners at ed2go.  These courses are fun, fast, convenient, easy to use, and led by an expert instructor.  Courses run for six weeks and you have 24/7 access to two lessons each week. Each lesson is accompanied by a short, multiple-choice quiz, and some lessons include hands-on assignments.

You will receive an e-mail with course access information upon completion of your enrollment.

Important: All online courses through the Center for Business & Industry are non-credit courses.  For college credit programs and courses please visit www.DaytonaState.edu.

Building Teams That Work (Self-Paced Tutorial)
Fee: $115.00
Dates: 5/1/2022 - 7/31/2022
Delivery Method: Online

This course is offered through our partners at ed2go.  These courses are fun, fast, convenient, easy to use, and led by an expert instructor.  Courses run for six weeks and you have 24/7 access to two lessons each week. Each lesson is accompanied by a short, multiple-choice quiz, and some lessons include hands-on assignments.

You will receive an e-mail with course access information upon completion of your enrollment.

Important: All online courses through the Center for Business & Industry are non-credit courses.  For college credit programs and courses please visit www.DaytonaState.edu.

Skills for Making Great Decisions (Self-Paced Tutorial)
Fee: $115.00
Dates: 5/1/2022 - 7/31/2022
Delivery Method: Online

This course is offered through our partners at ed2go.  These courses are fun, fast, convenient, easy to use, and led by an expert instructor.  Courses run for six weeks and you have 24/7 access to two lessons each week. Each lesson is accompanied by a short, multiple-choice quiz, and some lessons include hands-on assignments.

You will receive an e-mail with course access information upon completion of your enrollment.

Important: All online courses through the Center for Business & Industry are non-credit courses.  For college credit programs and courses please visit www.DaytonaState.edu.

Fundamentals of Supervision and Management II (Self-Paced Tutorial)
Fee: $115.00
Dates: 5/1/2022 - 7/31/2022
Delivery Method: Online

This course is offered through our partners at ed2go.  These courses are fun, fast, convenient, easy to use, and led by an expert instructor.  Courses run for six weeks and you have 24/7 access to two lessons each week. Each lesson is accompanied by a short, multiple-choice quiz, and some lessons include hands-on assignments.

You will receive an e-mail with course access information upon completion of your enrollment.

Important: All online courses through the Center for Business & Industry are non-credit courses.  For college credit programs and courses please visit www.DaytonaState.edu.

Listen to Your Heart, and Success Will Follow (Self-Paced Tutorial)
Fee: $100.00
Dates: 5/1/2022 - 7/31/2022
Delivery Method: Online

This course is offered through our partners at ed2go.  These courses are fun, fast, convenient, easy to use, and led by an expert instructor.  Courses run for six weeks and you have 24/7 access to two lessons each week. Each lesson is accompanied by a short, multiple-choice quiz, and some lessons include hands-on assignments.

You will receive an e-mail with course access information upon completion of your enrollment.

Important: All online courses through the Center for Business & Industry are non-credit courses.  For college credit programs and courses please visit www.DaytonaState.edu.

Resume Writing Workshop (Self-Paced Tutorial)
Fee: $115.00
Dates: 5/1/2022 - 7/31/2022
Delivery Method: Online

This course is offered through our partners at ed2go.  These courses are fun, fast, convenient, easy to use, and led by an expert instructor.  Courses run for six weeks and you have 24/7 access to two lessons each week. Each lesson is accompanied by a short, multiple-choice quiz, and some lessons include hands-on assignments.

You will receive an e-mail with course access information upon completion of your enrollment.

Important: All online courses through the Center for Business & Industry are non-credit courses.  For college credit programs and courses please visit www.DaytonaState.edu.

Listen to Your Heart, and Success Will Follow
Fee: $100.00
Dates: 7/13/2022 - 9/3/2022
Delivery Method: Online

This course is offered through our partners at ed2go.  These courses are fun, fast, convenient, easy to use, and led by an expert instructor.  Courses run for six weeks and you have 24/7 access to two lessons each week. Each lesson is accompanied by a short, multiple-choice quiz, and some lessons include hands-on assignments.

You will receive an e-mail with course access information upon completion of your enrollment.

Important: All online courses through the Center for Business & Industry are non-credit courses.  For college credit programs and courses please visit www.DaytonaState.edu.

• Building Teams That Work
• Fee: $115.00
  Dates: 5/18/2022 - 7/9/2022

  REGISTRATION FOR THIS CLASS IS CLOSED. This class is already in session.
  

  What are the secrets to managing successful teams in the workplace? Explore communication techniques and problem-solving skills that will help you get your team on track in no time.
  

  Teams are becoming a staple in today's workplace. In this course, you will learn the components of a successful team and the stages of its development. You will master the skills you will need to effectively manage projects, make decisions, and solve problems in a team setting. Plus, you will have a chance to learn the pitfalls of unhealthy group interaction and minimize any of its effects on your team.

  Along the way, you will follow real-life examples and scenarios to help you identify with the team-building process. There's a lot more to it than just getting several people together in a room at the same time. Are you eager to develop your leadership qualities and be a quality team participant? Many of today's teams rotate leadership roles, so it's crucial to understand both perspectives as you learn the best ways to communicate and work together for positive change.

  
  

  Requirements:

  Hardware Requirements:

  • This course can be taken on either a PC or Mac.

  Software Requirements:

  • PC: Windows 8 or later.
  • Mac: macOS 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Adobe Acrobat Reader.
  • Software must be installed and fully operational before the course begins.

  Other:

  • Email capabilities and access to a personal email account.

  Instructional Material Requirements:

  The instructional materials required for this course are included in enrollment and will be available online.

  
  Chances are you will be part of a professional or personal team at some point. This course provides you with communication, problem-solving and leadership skills to keep your team on the right track and real-life scenarios that will help you master successful team-building and management.
  

  Learning All About Teams

  If you're on a team, this course is for you. Only by understanding teams fully and completely will you be able to create an outstanding team that works effectively and with high energy. In your first lesson, you will learn the characteristics of teams, the ways they can transform your workplace, and how to deal with resistance.

  Building an Enthusiastic and Productive Team

  Do you want to know the secrets of building passionate and dynamic teams? It's not as hard as you might think. You will begin this lesson by going over the basics: The different kinds of teams and the optimal number of members. Then, you will discover how to choose participants and clarify everyone's roles and responsibilities.

  Developing a Strong Team

  Don't go into a team blind. In this lesson, you will learn all the stages that teams go through and how to move successfully through each one. You will also learn the importance of creating a strong charter that will guide your team in accomplishing its goals. What can you do if members don't live up to your charter agreements? This lesson will also discuss how to approach them and get the best response.

  Cultivating Leadership Skills

  Are you aspiring to be a team leader, or do you already have a team to direct? A lot of teams even have rotating leadership where everyone gets a chance. In either case, this lesson is for you. By the end of the lesson, you will be confident enough to accept a leadership role with poise and purpose.

  Ramping Up Team Spirit

  Everyone needs to understand how to work well with other teammates. At the beginning of this lesson, you will measure your affinity for working with a team and learn how to develop strong relationships. Team spirit comes along with those strong relationships, rounding out your interactions to be complete and fulfilling.

  Holding Great Meetings

  Have you ever attended a meeting that made you yawn and want to dash for the door? Nobody likes to sit through those. In this lesson, you will learn how to avoid these types of meetings by understanding the ground rules. Then, you will learn about the problems that derail meetings from their full potential.

  Making Decisions and Solving Problems

  Your team exists in order to make good decisions and solve one or more problems. Communication is the key to accomplishing both. In this lesson, you will learn how to communicate in a team setting as well as different techniques your team can use to make the best decisions possible and solve problems effectively.

  Completing Team Projects

  Your team's job is to deliver the properly completed project on time, within budget. This lesson will show you how to create this plan. You will also learn how to share your plan with stakeholders, people who aren't on the team but experience the effects of your decisions, and how to interview those stakeholders so you can take their input into account.

  Assembling a Virtual Team

  Have you heard of virtual teams? With these teams, members live and work in different places. In this lesson you will discover what virtual teams are, what technology they use, and how teammates can work well in this environment.

  Avoiding Obstacles

  You have your team up and running, and then things start going awry. It's better to know how to avoid negative traps before you fall into them. In this lesson, you will learn how to deal with common team obstacles, including the bandwagon effect, the Abilene Paradox, core group domination, and escalation of commitment.

  Dealing With Interpersonal Conflicts

  This lesson deals with conflict. You may think that because teams come together to achieve a common goal, everyone should be working for the greater good and harmony should rule. Nothing could be further from the truth. You will look at what conflict is, how it comes about, how to handle it, and how it can actually benefit your team.

  Assessing Team Progress

  The final lesson explores methods of assessing team progress. How do you know your team is doing what it's supposed to be doing and if there's room for improvement? The best way is to assess your team's progress and use different methods to realign when necessary.

  
  

  What you will learn

  • Learn the components of a successful team and the stages of its development
  • Master the skills you'll need to effectively manage projects, make decisions, and solve problems in a team setting
  • Learn the pitfalls of unhealthy group interaction and minimize any of its effects on your team
  • Learn the best ways to communicate and work together for positive change

  How you will benefit

  • Follow real-life examples and scenarios to help you identify with the team-building process
  • Develop your leadership qualities and be a quality team participant
  • Become an indispensable part of any organization as you learn to effectively lead or contribute to team projects

  
  

  Vivian Harte has been teaching people the skills they need to build and maintain successful teams for over 15 years.  In addition to her online course, she helped students at a major university learn the skills of being a great team member and a team leader in the classroom, in the workplace, and in organizations.

  Show Description

  
  

• Building Teams That Work
• Fee: $115.00
  Dates: 6/15/2022 - 8/6/2022

  REGISTRATION FOR THIS CLASS IS CLOSED. This class is already in session.
  

  What are the secrets to managing successful teams in the workplace? Explore communication techniques and problem-solving skills that will help you get your team on track in no time.
  

  Teams are becoming a staple in today's workplace. In this course, you will learn the components of a successful team and the stages of its development. You will master the skills you will need to effectively manage projects, make decisions, and solve problems in a team setting. Plus, you will have a chance to learn the pitfalls of unhealthy group interaction and minimize any of its effects on your team.

  Along the way, you will follow real-life examples and scenarios to help you identify with the team-building process. There's a lot more to it than just getting several people together in a room at the same time. Are you eager to develop your leadership qualities and be a quality team participant? Many of today's teams rotate leadership roles, so it's crucial to understand both perspectives as you learn the best ways to communicate and work together for positive change.

  
  

  Requirements:

  Hardware Requirements:

  • This course can be taken on either a PC or Mac.

  Software Requirements:

  • PC: Windows 8 or later.
  • Mac: macOS 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Adobe Acrobat Reader.
  • Software must be installed and fully operational before the course begins.

  Other:

  • Email capabilities and access to a personal email account.

  Instructional Material Requirements:

  The instructional materials required for this course are included in enrollment and will be available online.

  
  Chances are you will be part of a professional or personal team at some point. This course provides you with communication, problem-solving and leadership skills to keep your team on the right track and real-life scenarios that will help you master successful team-building and management.
  

  Learning All About Teams

  If you're on a team, this course is for you. Only by understanding teams fully and completely will you be able to create an outstanding team that works effectively and with high energy. In your first lesson, you will learn the characteristics of teams, the ways they can transform your workplace, and how to deal with resistance.

  Building an Enthusiastic and Productive Team

  Do you want to know the secrets of building passionate and dynamic teams? It's not as hard as you might think. You will begin this lesson by going over the basics: The different kinds of teams and the optimal number of members. Then, you will discover how to choose participants and clarify everyone's roles and responsibilities.

  Developing a Strong Team

  Don't go into a team blind. In this lesson, you will learn all the stages that teams go through and how to move successfully through each one. You will also learn the importance of creating a strong charter that will guide your team in accomplishing its goals. What can you do if members don't live up to your charter agreements? This lesson will also discuss how to approach them and get the best response.

  Cultivating Leadership Skills

  Are you aspiring to be a team leader, or do you already have a team to direct? A lot of teams even have rotating leadership where everyone gets a chance. In either case, this lesson is for you. By the end of the lesson, you will be confident enough to accept a leadership role with poise and purpose.

  Ramping Up Team Spirit

  Everyone needs to understand how to work well with other teammates. At the beginning of this lesson, you will measure your affinity for working with a team and learn how to develop strong relationships. Team spirit comes along with those strong relationships, rounding out your interactions to be complete and fulfilling.

  Holding Great Meetings

  Have you ever attended a meeting that made you yawn and want to dash for the door? Nobody likes to sit through those. In this lesson, you will learn how to avoid these types of meetings by understanding the ground rules. Then, you will learn about the problems that derail meetings from their full potential.

  Making Decisions and Solving Problems

  Your team exists in order to make good decisions and solve one or more problems. Communication is the key to accomplishing both. In this lesson, you will learn how to communicate in a team setting as well as different techniques your team can use to make the best decisions possible and solve problems effectively.

  Completing Team Projects

  Your team's job is to deliver the properly completed project on time, within budget. This lesson will show you how to create this plan. You will also learn how to share your plan with stakeholders, people who aren't on the team but experience the effects of your decisions, and how to interview those stakeholders so you can take their input into account.

  Assembling a Virtual Team

  Have you heard of virtual teams? With these teams, members live and work in different places. In this lesson you will discover what virtual teams are, what technology they use, and how teammates can work well in this environment.

  Avoiding Obstacles

  You have your team up and running, and then things start going awry. It's better to know how to avoid negative traps before you fall into them. In this lesson, you will learn how to deal with common team obstacles, including the bandwagon effect, the Abilene Paradox, core group domination, and escalation of commitment.

  Dealing With Interpersonal Conflicts

  This lesson deals with conflict. You may think that because teams come together to achieve a common goal, everyone should be working for the greater good and harmony should rule. Nothing could be further from the truth. You will look at what conflict is, how it comes about, how to handle it, and how it can actually benefit your team.

  Assessing Team Progress

  The final lesson explores methods of assessing team progress. How do you know your team is doing what it's supposed to be doing and if there's room for improvement? The best way is to assess your team's progress and use different methods to realign when necessary.

  
  

  What you will learn

  • Learn the components of a successful team and the stages of its development
  • Master the skills you'll need to effectively manage projects, make decisions, and solve problems in a team setting
  • Learn the pitfalls of unhealthy group interaction and minimize any of its effects on your team
  • Learn the best ways to communicate and work together for positive change

  How you will benefit

  • Follow real-life examples and scenarios to help you identify with the team-building process
  • Develop your leadership qualities and be a quality team participant
  • Become an indispensable part of any organization as you learn to effectively lead or contribute to team projects

  
  

  Vivian Harte has been teaching people the skills they need to build and maintain successful teams for over 15 years.  In addition to her online course, she helped students at a major university learn the skills of being a great team member and a team leader in the classroom, in the workplace, and in organizations.

  Show Description

  
  

• Skills for Making Great Decisions
• Fee: $115.00
  Dates: 5/18/2022 - 7/9/2022

  REGISTRATION FOR THIS CLASS IS CLOSED. This class is already in session.
  

  Learn how to make excellent everyday decisions from an experienced counselor and life coach.
  

  Learn how to make excellent everyday decisions from an experienced counselor and life coach. In this online course, you'll learn about some wonderful abilities you're born with for figuring things out and making good decisions. You'll also see why your instincts and intuition sometimes deceive you and how self-knowledge can help you guard against becoming overly confident. You'll discover the steps necessary to achieve your goals, as well as the power that ordinary, everyday decisions can have over the quality of your life.

  You'll learn how to deal effectively with a crisis, how to use your emotions as decision-making tools, and how to work with others to make good decisions. You'll develop some important guidelines for when to take risks, when to trust your luck, and what to do if you make a mistake. The goal of this course is to give you the power to live the best life you can and make the very most of every opportunity.

  
  

  Requirements:

  Hardware Requirements:

  • This course can be taken on either a PC or Mac.

  Software Requirements:

  • PC: Windows 8 or later.
  • Mac: macOS 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Adobe Acrobat Reader.
  • Software must be installed and fully operational before the course begins.

  Other:

  • Email capabilities and access to a personal email account.

  Instructional Material Requirements:

  The instructional materials required for this course are included in enrollment and will be available online.

  
  Learn how to make excellent everyday decisions from an experienced counselor and life coach. This course will help you discover how to effectively deal with a crisis, how to use your emotions as decision-making tools, and how to work with others to make the most of every opportunity.
  

  Born Decision Makers

  Your brain is amazingly well-equipped with all kinds of tools for making great decisions! Natural skills, such as pattern matching and problem framing, often help you make wise choices. But just owning tools doesn't mean you know how to use them skillfully. The first lesson will discuss how to make the most of some of your natural abilities and also avoid some common pitfalls, like bias, myopia, and overconfidence.

  Needs, Wants, and Actions

  Did you know that you make decisions virtually every minute of every day, even in your sleep? Just as drops of water, given enough time, can carve out a canyon, all those decisions—even the little ones—will eventually have a huge impact on your life. In this lesson, you'll learn about five kinds of decisions you make every day, as well as the critical difference between actions and intentions!

  Achieving Personal Goals

  What's the difference between a goal and a dream? A goal is something you can control through your own efforts, where a dream depends on luck or fate. When you want something, how do you know if it's a dream or a goal? How can you make your wishes come true? You'll find many of the answers in this lesson. The lesson will talk about short-term and long-term goals, the steps for achieving goals, and how to know when you should change your goals.

  Making Everyday Decisions

  This lesson will discuss when and how to pay close attention to those little, seemingly unimportant everyday decisions that really do make a difference. You'll learn how to identify three types of decisions—conscious, unconscious, and subconscious—and know when decisions for change need to be made. You'll develop some very useful skills for planning, prioritizing, and dealing with that thief of time, procrastination.

  Dealing With Crisis

  What is a crisis? Is it something that happens outside of you, or is it how you feel? What are the qualities that make a situation critical? How can you make the best decisions possible when time and information are limited but you're under a lot of pressure to take action? This lesson will help you cope with uncertainty and prepare for the unexpected. You'll learn techniques that can help you relax and cope better, regardless of what may be happening around you.

  Dealing With Emotions

  Life would certainly be dull if you didn't have feelings! Good feelings—like love, joy, and laughter—give you pleasure. Bad feelings—like confusion, sorrow, and guilt—can help you learn and grow. But feelings often conflict with logic and reason and get people into trouble. How do you know whether to listen to your emotions or ignore them when it comes to making decisions? You'll find some of the answers in this lesson.

  Making Decisions With Others

  Like emotions, other people certainly help to make life worth living. But boy—can they ever complicate things when it comes to making good decisions! This lesson will discuss some important skills for setting good boundaries with others and dealing with disagreement. You'll learn how to develop attitudes that are essential for good relationships and how to work effectively with others to make the best possible decisions.

  Learning to Manage Risk

  You've heard the expression "Nothing ventured, nothing gained." Sometimes you have to risk a little to gain a lot. But when is it best to go out on a limb, and when is it best to hold on to the trunk? This lesson will go over some foolproof guidelines for managing risk. You'll also decide if you're basically a risk-taker, a play-it-safe type, or somewhere in between.

  Understanding Luck

  Luck happens. But are you completely at its mercy, blown around on the sea of life by the winds of change? The answer is no! In this lesson, you'll learn how the element of luck affects what you expect from life and how to use that to your advantage. You'll find out how to avoid being misled by superstition and wishful thinking, as well as how to use positive expectations to help steer your life the way you want it to go.

  Recovering From Mistakes

  Have you ever made a mistake? Do you expect that you may someday make another one? If so, then the topics you'll explore in this lesson are important! You'll learn about some of the main reasons people make poor decisions, as well as both healthy and unhealthy ways to respond to your own errors. You'll learn how to recover from mistakes, turning them into opportunities to learn and grow.

  Changing Habits

  Habits can be terrific time-savers! They often allow you to do the right thing automatically, without even having to think about it. On the other hand, there are also those other kinds of habits—the ones that lead you to do the wrong things automatically! This lesson will give you power over your own habits as you learn skills for developing good habits and getting rid of the ones you don't need.

  Decision-Making Tools and Resources

  Throughout this course, you'll use a journal to help you learn about and practice some good decision-making skills. In the final lesson, you'll learn more about the power of journaling. You'll also get some ideas for how to use other very useful decision-making tools, including notes, lists, and diagrams. Finally, you'll get some good ideas about when to consult experts and when to wing it on your own.

  
  

  What you will learn

  • Learn how to deal effectively with crisis
  • Understand how to use your emotions as decision-making tools
  • Learn how to work with others to make good decisions
  • Develop important guidelines for when to take risks
  • Learn to trust yourself

  How you will benefit

  • Learn how to make excellent everyday decisions from an experienced counselor and life coach
  • Discover the steps necessary to achieve your goals
  • Become more confident in your ability to make important decisions on a daily basis

  
  

  Sonya Jodoin has been involved in social work and youth work for more than 25 years. She holds a diploma in Social Service Work, a degree in Social Development Systems (Social Policy), and numerous certifications in trauma assessment and treatment for children, youth, and adults; threat assessment for adolescents; risk assessment for adults; and compassion fatigue. She brings to the course both professional and personal experience in the field of adolescence, along with training in a multitude of treatment modalities, approaches, and therapies. She has worked on the front line in mental health settings with individuals and their families, primarily with teenagers. Ms. Jodoin has developed and implemented a specialized joint educational/mental health treatment program for children whose behavior has resulted in school expulsion, and was the creator of an evidence-based, specialized high school youth program for adolescents struggling with trauma.

  Show Description

  
  

• Skills for Making Great Decisions
• Fee: $115.00
  Dates: 6/15/2022 - 8/6/2022

  REGISTRATION FOR THIS CLASS IS CLOSED. This class is already in session.
  

  Learn how to make excellent everyday decisions from an experienced counselor and life coach.
  

  Learn how to make excellent everyday decisions from an experienced counselor and life coach. In this online course, you'll learn about some wonderful abilities you're born with for figuring things out and making good decisions. You'll also see why your instincts and intuition sometimes deceive you and how self-knowledge can help you guard against becoming overly confident. You'll discover the steps necessary to achieve your goals, as well as the power that ordinary, everyday decisions can have over the quality of your life.

  You'll learn how to deal effectively with a crisis, how to use your emotions as decision-making tools, and how to work with others to make good decisions. You'll develop some important guidelines for when to take risks, when to trust your luck, and what to do if you make a mistake. The goal of this course is to give you the power to live the best life you can and make the very most of every opportunity.

  
  

  Requirements:

  Hardware Requirements:

  • This course can be taken on either a PC or Mac.

  Software Requirements:

  • PC: Windows 8 or later.
  • Mac: macOS 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Adobe Acrobat Reader.
  • Software must be installed and fully operational before the course begins.

  Other:

  • Email capabilities and access to a personal email account.

  Instructional Material Requirements:

  The instructional materials required for this course are included in enrollment and will be available online.

  
  Learn how to make excellent everyday decisions from an experienced counselor and life coach. This course will help you discover how to effectively deal with a crisis, how to use your emotions as decision-making tools, and how to work with others to make the most of every opportunity.
  

  Born Decision Makers

  Your brain is amazingly well-equipped with all kinds of tools for making great decisions! Natural skills, such as pattern matching and problem framing, often help you make wise choices. But just owning tools doesn't mean you know how to use them skillfully. The first lesson will discuss how to make the most of some of your natural abilities and also avoid some common pitfalls, like bias, myopia, and overconfidence.

  Needs, Wants, and Actions

  Did you know that you make decisions virtually every minute of every day, even in your sleep? Just as drops of water, given enough time, can carve out a canyon, all those decisions—even the little ones—will eventually have a huge impact on your life. In this lesson, you'll learn about five kinds of decisions you make every day, as well as the critical difference between actions and intentions!

  Achieving Personal Goals

  What's the difference between a goal and a dream? A goal is something you can control through your own efforts, where a dream depends on luck or fate. When you want something, how do you know if it's a dream or a goal? How can you make your wishes come true? You'll find many of the answers in this lesson. The lesson will talk about short-term and long-term goals, the steps for achieving goals, and how to know when you should change your goals.

  Making Everyday Decisions

  This lesson will discuss when and how to pay close attention to those little, seemingly unimportant everyday decisions that really do make a difference. You'll learn how to identify three types of decisions—conscious, unconscious, and subconscious—and know when decisions for change need to be made. You'll develop some very useful skills for planning, prioritizing, and dealing with that thief of time, procrastination.

  Dealing With Crisis

  What is a crisis? Is it something that happens outside of you, or is it how you feel? What are the qualities that make a situation critical? How can you make the best decisions possible when time and information are limited but you're under a lot of pressure to take action? This lesson will help you cope with uncertainty and prepare for the unexpected. You'll learn techniques that can help you relax and cope better, regardless of what may be happening around you.

  Dealing With Emotions

  Life would certainly be dull if you didn't have feelings! Good feelings—like love, joy, and laughter—give you pleasure. Bad feelings—like confusion, sorrow, and guilt—can help you learn and grow. But feelings often conflict with logic and reason and get people into trouble. How do you know whether to listen to your emotions or ignore them when it comes to making decisions? You'll find some of the answers in this lesson.

  Making Decisions With Others

  Like emotions, other people certainly help to make life worth living. But boy—can they ever complicate things when it comes to making good decisions! This lesson will discuss some important skills for setting good boundaries with others and dealing with disagreement. You'll learn how to develop attitudes that are essential for good relationships and how to work effectively with others to make the best possible decisions.

  Learning to Manage Risk

  You've heard the expression "Nothing ventured, nothing gained." Sometimes you have to risk a little to gain a lot. But when is it best to go out on a limb, and when is it best to hold on to the trunk? This lesson will go over some foolproof guidelines for managing risk. You'll also decide if you're basically a risk-taker, a play-it-safe type, or somewhere in between.

  Understanding Luck

  Luck happens. But are you completely at its mercy, blown around on the sea of life by the winds of change? The answer is no! In this lesson, you'll learn how the element of luck affects what you expect from life and how to use that to your advantage. You'll find out how to avoid being misled by superstition and wishful thinking, as well as how to use positive expectations to help steer your life the way you want it to go.

  Recovering From Mistakes

  Have you ever made a mistake? Do you expect that you may someday make another one? If so, then the topics you'll explore in this lesson are important! You'll learn about some of the main reasons people make poor decisions, as well as both healthy and unhealthy ways to respond to your own errors. You'll learn how to recover from mistakes, turning them into opportunities to learn and grow.

  Changing Habits

  Habits can be terrific time-savers! They often allow you to do the right thing automatically, without even having to think about it. On the other hand, there are also those other kinds of habits—the ones that lead you to do the wrong things automatically! This lesson will give you power over your own habits as you learn skills for developing good habits and getting rid of the ones you don't need.

  Decision-Making Tools and Resources

  Throughout this course, you'll use a journal to help you learn about and practice some good decision-making skills. In the final lesson, you'll learn more about the power of journaling. You'll also get some ideas for how to use other very useful decision-making tools, including notes, lists, and diagrams. Finally, you'll get some good ideas about when to consult experts and when to wing it on your own.

  
  

  What you will learn

  • Learn how to deal effectively with crisis
  • Understand how to use your emotions as decision-making tools
  • Learn how to work with others to make good decisions
  • Develop important guidelines for when to take risks
  • Learn to trust yourself

  How you will benefit

  • Learn how to make excellent everyday decisions from an experienced counselor and life coach
  • Discover the steps necessary to achieve your goals
  • Become more confident in your ability to make important decisions on a daily basis

  
  

  Sonya Jodoin has been involved in social work and youth work for more than 25 years. She holds a diploma in Social Service Work, a degree in Social Development Systems (Social Policy), and numerous certifications in trauma assessment and treatment for children, youth, and adults; threat assessment for adolescents; risk assessment for adults; and compassion fatigue. She brings to the course both professional and personal experience in the field of adolescence, along with training in a multitude of treatment modalities, approaches, and therapies. She has worked on the front line in mental health settings with individuals and their families, primarily with teenagers. Ms. Jodoin has developed and implemented a specialized joint educational/mental health treatment program for children whose behavior has resulted in school expulsion, and was the creator of an evidence-based, specialized high school youth program for adolescents struggling with trauma.

  Show Description

  
  

• Leadership
• Fee: $115.00
  Dates: 5/18/2022 - 7/9/2022

  REGISTRATION FOR THIS CLASS IS CLOSED. This class is already in session.
  

  Gain the respect and admiration of others, exert more control over your destiny, and enjoy success in your professional and personal life.
  

  Leadership skills can help you gain the respect and admiration of others, while also allowing you to enjoy success in your career and more control over your destiny. Contrary to popular belief, leadership skills can be learned and developed. Even if you don't hold a leadership position, this course will teach you how to use the principles of great leaders to achieve success in almost every aspect of your daily life.

  
  

  Requirements:

  Hardware Requirements:

  • This course can be taken on either a PC or Mac.

  Software Requirements:

  • PC: Windows 8 or later.
  • Mac: macOS 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Adobe Acrobat Reader.
  • Software must be installed and fully operational before the course begins.

  Other:

  • Email capabilities and access to a personal email account.

  Instructional Material Requirements:

  The instructional materials required for this course are included in enrollment and will be available online.

  
  Gain the respect and admiration of others by developing your leadership skills. Even if you're not working in a leadership role, this course will teach you how to use the principles of great leaders to achieve success in your professional and personal life.
  

  Leadership Qualities and Models

  Do you think you know what leadership is? In your first lesson, you will see how many ways there are to answer that question. And you will start to get a sense of what leaders really do.

  Leadership Responsibilities

  This lesson introduces the responsibilities that leaders hold to organizations and to other individuals. And you will begin to look at some of the leadership tools used in this course—readings, ideas from great leaders, and your journal—to get you thinking about what you can do to behave like a leader.

  Value-Centered Leadership

  This lesson looks at two important aspects of leadership: its relationship with principles and its relationship with emotional intelligence. If you have ever known someone whose behavior seemed out of touch, you will find out why in this lesson.

  Leadership Self-Assessment

  Leaders know themselves well. This lesson introduces methods you can use to get to know yourself better. This study will be particularly fun and will have an impact on your behavior in all aspects of your life.

  Leadership Skills: Team Building

  You probably already know that successful leaders are team builders, but do you know what types of teams are possible or how to build them? This lesson will focus on team types. Every person has been on some kind of a team, so this lesson has guidance and insights for everyone.

  Leadership Skills: Communication

  Leaders are often differentiated from others by the power of their communication skills. This lesson will guide you through some simple but insightful methods you can use to improve your communication skills.

  Leadership Skills: Coaching or Mentoring

  This lesson explores the types of behavior that successful leaders portray—leaders guide and support others by asking questions, providing advice and feedback, supporting others, and building morale.

  Leadership Application (Personal): Behavioral Styles

  If you're wondering how leaders can balance being themselves and being a public figure, this lesson will help. You will learn about Situational Leadership and how leaders relate to their organizations.

  Leadership Application (Personal): Influence and Collaboration

  Ready to learn more about your own behavior? This lesson examines how leaders make decisions and influence others without forcing them. You will learn how to answer challenging questions with some practical guidelines.

  Leadership Application (Professional): Providing Strategic Vision

  Everyone turns to a leader for strategic vision, but do you know how to think strategically? This is an important lesson because it takes some of the mystery out of the terms "strategy" and "vision".

  Leadership Application (Professional): Creating/Changing Culture

  This lesson introduces another big topic: how leaders effect change. You will learn some very specific things that leaders—and you—can do to effect change. As with all your lessons, you will read quotes from famous writers about change and leadership that will help stimulate your own ideas.

  Leadership Application (Professional): Facilitating Creative Thinking

  Leaders are not the only ones who have great new ideas, and so your course will end with a look at how leaders inspire creative thinking in others. It's a logical and fun way to end—pointing you in the direction of your own new ideas.

  
  

  What you will learn

  • Learn to recognize behaviors in your own personality that could be negatively affecting your leadership capability and how to begin changing them right away
  • Gain practical tips for guiding and support others
  • Learn who you are as a leader and how you can be most effective
  • Learn how to make decisions and influence others without forcing them to comply

  How you will benefit

  • Learn who you truly are so you can become a more effective leader
  • Become more confident and influential as you work to build teams of followers
  • Learn to rely on others and exactly where to find inspiration that will boost your morale and willingness to lead
  • Gain and improve leadership skills that will help you in any career you pursue throughout your life

  
  Lynne Morton is a management consultant and certified leadership coach with 30 years of experience helping individuals and organizations maximize their potential to achieve high performance. A globally recognized consultant and author, she has also taught at the university level for over 15 years. Her professional experience includes having served as President of Performance Improvement (PI) Solutions, Associate Director at PwC, and Vice President at Marsh & McLennan Cos. A graduate of Vassar College and Georgetown University, Lynne is active in a range of DEI organizations, helping women achieve leadership.

  Show Description

  
  

• Leadership
• Fee: $115.00
  Dates: 6/15/2022 - 8/6/2022

  REGISTRATION FOR THIS CLASS IS CLOSED. This class is already in session.
  

  Gain the respect and admiration of others, exert more control over your destiny, and enjoy success in your professional and personal life.
  

  Leadership skills can help you gain the respect and admiration of others, while also allowing you to enjoy success in your career and more control over your destiny. Contrary to popular belief, leadership skills can be learned and developed. Even if you don't hold a leadership position, this course will teach you how to use the principles of great leaders to achieve success in almost every aspect of your daily life.

  
  

  Requirements:

  Hardware Requirements:

  • This course can be taken on either a PC or Mac.

  Software Requirements:

  • PC: Windows 8 or later.
  • Mac: macOS 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Adobe Acrobat Reader.
  • Software must be installed and fully operational before the course begins.

  Other:

  • Email capabilities and access to a personal email account.

  Instructional Material Requirements:

  The instructional materials required for this course are included in enrollment and will be available online.

  
  Gain the respect and admiration of others by developing your leadership skills. Even if you're not working in a leadership role, this course will teach you how to use the principles of great leaders to achieve success in your professional and personal life.
  

  Leadership Qualities and Models

  Do you think you know what leadership is? In your first lesson, you will see how many ways there are to answer that question. And you will start to get a sense of what leaders really do.

  Leadership Responsibilities

  This lesson introduces the responsibilities that leaders hold to organizations and to other individuals. And you will begin to look at some of the leadership tools used in this course—readings, ideas from great leaders, and your journal—to get you thinking about what you can do to behave like a leader.

  Value-Centered Leadership

  This lesson looks at two important aspects of leadership: its relationship with principles and its relationship with emotional intelligence. If you have ever known someone whose behavior seemed out of touch, you will find out why in this lesson.

  Leadership Self-Assessment

  Leaders know themselves well. This lesson introduces methods you can use to get to know yourself better. This study will be particularly fun and will have an impact on your behavior in all aspects of your life.

  Leadership Skills: Team Building

  You probably already know that successful leaders are team builders, but do you know what types of teams are possible or how to build them? This lesson will focus on team types. Every person has been on some kind of a team, so this lesson has guidance and insights for everyone.

  Leadership Skills: Communication

  Leaders are often differentiated from others by the power of their communication skills. This lesson will guide you through some simple but insightful methods you can use to improve your communication skills.

  Leadership Skills: Coaching or Mentoring

  This lesson explores the types of behavior that successful leaders portray—leaders guide and support others by asking questions, providing advice and feedback, supporting others, and building morale.

  Leadership Application (Personal): Behavioral Styles

  If you're wondering how leaders can balance being themselves and being a public figure, this lesson will help. You will learn about Situational Leadership and how leaders relate to their organizations.

  Leadership Application (Personal): Influence and Collaboration

  Ready to learn more about your own behavior? This lesson examines how leaders make decisions and influence others without forcing them. You will learn how to answer challenging questions with some practical guidelines.

  Leadership Application (Professional): Providing Strategic Vision

  Everyone turns to a leader for strategic vision, but do you know how to think strategically? This is an important lesson because it takes some of the mystery out of the terms "strategy" and "vision".

  Leadership Application (Professional): Creating/Changing Culture

  This lesson introduces another big topic: how leaders effect change. You will learn some very specific things that leaders—and you—can do to effect change. As with all your lessons, you will read quotes from famous writers about change and leadership that will help stimulate your own ideas.

  Leadership Application (Professional): Facilitating Creative Thinking

  Leaders are not the only ones who have great new ideas, and so your course will end with a look at how leaders inspire creative thinking in others. It's a logical and fun way to end—pointing you in the direction of your own new ideas.

  
  

  What you will learn

  • Learn to recognize behaviors in your own personality that could be negatively affecting your leadership capability and how to begin changing them right away
  • Gain practical tips for guiding and support others
  • Learn who you are as a leader and how you can be most effective
  • Learn how to make decisions and influence others without forcing them to comply

  How you will benefit

  • Learn who you truly are so you can become a more effective leader
  • Become more confident and influential as you work to build teams of followers
  • Learn to rely on others and exactly where to find inspiration that will boost your morale and willingness to lead
  • Gain and improve leadership skills that will help you in any career you pursue throughout your life

  
  Lynne Morton is a management consultant and certified leadership coach with 30 years of experience helping individuals and organizations maximize their potential to achieve high performance. A globally recognized consultant and author, she has also taught at the university level for over 15 years. Her professional experience includes having served as President of Performance Improvement (PI) Solutions, Associate Director at PwC, and Vice President at Marsh & McLennan Cos. A graduate of Vassar College and Georgetown University, Lynne is active in a range of DEI organizations, helping women achieve leadership.

  Show Description

  
  

• Individual Excellence
• Fee: $115.00
  Dates: 5/18/2022 - 7/9/2022

  REGISTRATION FOR THIS CLASS IS CLOSED. This class is already in session.
  

  Master twelve career-enhancing skills including goal setting, time management, personal organization, and creativity.
  

  Personal development is key to success in and out of the workplace. You can develop career-enhancing skills in a single course that covers twelve popular one-day seminar topics, including goal setting, time management, and personal organization. You will learn how to improve your creative abilities, gain confidence with financial matters, and how to minimize conflict in your life. By the time you finish this course, you will have developed a fulfilling career plan and will hold the skills to improve your interpersonal relationships.

  
  

  Requirements:

  Hardware Requirements:

  • This course can be taken on either a PC or Mac.

  Software Requirements:

  • PC: Windows 8 or later.
  • Mac: macOS 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Adobe Acrobat Reader.
  • Software must be installed and fully operational before the course begins.

  Other:

  • Email capabilities and access to a personal email account.

  Instructional Material Requirements:

  The instructional materials required for this course are included in enrollment and will be available online.

  
  The Individual Excellence course will teach you twelve vital career-enhancing skills. You will establish a clear career path and use skills like interpersonal communication and time management to achieve your goals. You will also learn how to utilize your creativity and problem-solving skills to work through adversity.
  

  Introduction; Your Career Plan

  Career planning creates a road map for your life. This lesson will show you how to develop a useful career plan. Effective career planning begins with a self-assessment, continues on to researching potential career moves, and ends with goal setting.

  Goal Setting and Creativity

  Your first lesson identified goal setting as an important ingredient in developing your career plan. Now that you saw a step-by-step process for creating and implementing meaningful goals, this lesson will investigate even more of the elements to effective goal setting.

  Interpersonal Communication (Getting People to Listen and Listening to People Speak)

  Whenever two or more people interact, communication takes place. This lesson will teach you how to become a better verbal communicator. You will develop a clear message and improve your listening and understanding of body language and other forms of nonverbal communication.

  Written Communication

  Now that you have a good understanding of verbal communication, it's time to discuss written communication. This lesson introduces the principles and concepts that will help you plan, organize, and write out your ideas so that you can be a master communicator.

  Becoming and Staying Organized

  Personal organization is a highly desirable goal, but one that many people find hard to achieve. The keys to personal organization are awareness, preparation, execution, and follow-through. The objective for this lesson is to help you use these keys to open the doors that will lead to organization skills.

  Problem Solving and Decision-Making

  Life is filled with opportunities, problems, and choices. This lesson examines the key elements of problem solving, present a model of decision-making, and discuss how to use numerical methods to arrive at the best solutions.

  Time Management (Taking Control)

  This lesson focuses on time management, which should really be called self-management. The ability to use time wisely makes it easier to accomplish tasks, improves performance, and reduces stress. By learning to manage your time better, you'll be able to increase your productivity and accomplish more of your goals.

  Stress Management (Is Stress Desirable?)

  Stress is an unavoidable part of life and can't be eliminated. In this lesson, you will learn what stress really is and how to identify where it comes from. You will also discover how it can affect you and which stress reduction and coping strategies work best.

  Risk Management (How Much Should You Take?)

  Life requires choices, and choices require risks. Taking and avoiding risks is a normal part of everyday life. This lesson will help you understand what risk is and present concepts and strategies to help you take calculated risks and make the right choices.

  Conflict Management (Should It Be Avoided?)

  Most people dislike conflict, but it's often unavoidable. Contrary to what many people think, conflict is not necessarily undesirable. In this lesson, you will learn where conflict comes from and examine different strategies that can help you manage it constructively.

  Financial Skills (Part I)

  Some people call accounting the language of business. This lesson explores the differences between bookkeeping and accounting, shows you various types of accounting methods, and walks you through the two most widely used financial statements.

  Financial Skills (Part II)

  Your final lesson further explores accounting and finance. You will learn about various types of costs, determine what cash flow really means, identify key differences between financial and cost accounting, and explore how to make rational investments.

  
  

  What you will learn

  • Understand goal setting, time management, and personal organization
  • Learn how to improve your creative abilities, gain confidence with financial matters, and how to minimize conflict
  • Learn how to develop a useful career plan
  • Learn to become a better communicator using both written and verbal communication

  How you will benefit

  • Develop a fulfilling career plan
  • Learn how to improve relationships with co-workers, friends, and family
  • Become a better and more confident communicator
  • Increase productivity and accomplish a greater number of objectives

  
  

  Becky Swaim has taught since 2000, focusing on Administrative Assistant Fundamentals, Administrative Assistant Applications, and Individual Excellence. She holds a Bachelor of Arts in Speech Communication from California State University, Long Beach. Her experience includes managing large staff in medical billing and collections and as a program manager to various medical practices.

  Show Description

  
  

• Individual Excellence
• Fee: $115.00
  Dates: 6/15/2022 - 8/6/2022

  REGISTRATION FOR THIS CLASS IS CLOSED. This class is already in session.
  

  Master twelve career-enhancing skills including goal setting, time management, personal organization, and creativity.
  

  Personal development is key to success in and out of the workplace. You can develop career-enhancing skills in a single course that covers twelve popular one-day seminar topics, including goal setting, time management, and personal organization. You will learn how to improve your creative abilities, gain confidence with financial matters, and how to minimize conflict in your life. By the time you finish this course, you will have developed a fulfilling career plan and will hold the skills to improve your interpersonal relationships.

  
  

  Requirements:

  Hardware Requirements:

  • This course can be taken on either a PC or Mac.

  Software Requirements:

  • PC: Windows 8 or later.
  • Mac: macOS 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Adobe Acrobat Reader.
  • Software must be installed and fully operational before the course begins.

  Other:

  • Email capabilities and access to a personal email account.

  Instructional Material Requirements:

  The instructional materials required for this course are included in enrollment and will be available online.

  
  The Individual Excellence course will teach you twelve vital career-enhancing skills. You will establish a clear career path and use skills like interpersonal communication and time management to achieve your goals. You will also learn how to utilize your creativity and problem-solving skills to work through adversity.
  

  Introduction; Your Career Plan

  Career planning creates a road map for your life. This lesson will show you how to develop a useful career plan. Effective career planning begins with a self-assessment, continues on to researching potential career moves, and ends with goal setting.

  Goal Setting and Creativity

  Your first lesson identified goal setting as an important ingredient in developing your career plan. Now that you saw a step-by-step process for creating and implementing meaningful goals, this lesson will investigate even more of the elements to effective goal setting.

  Interpersonal Communication (Getting People to Listen and Listening to People Speak)

  Whenever two or more people interact, communication takes place. This lesson will teach you how to become a better verbal communicator. You will develop a clear message and improve your listening and understanding of body language and other forms of nonverbal communication.

  Written Communication

  Now that you have a good understanding of verbal communication, it's time to discuss written communication. This lesson introduces the principles and concepts that will help you plan, organize, and write out your ideas so that you can be a master communicator.

  Becoming and Staying Organized

  Personal organization is a highly desirable goal, but one that many people find hard to achieve. The keys to personal organization are awareness, preparation, execution, and follow-through. The objective for this lesson is to help you use these keys to open the doors that will lead to organization skills.

  Problem Solving and Decision-Making

  Life is filled with opportunities, problems, and choices. This lesson examines the key elements of problem solving, present a model of decision-making, and discuss how to use numerical methods to arrive at the best solutions.

  Time Management (Taking Control)

  This lesson focuses on time management, which should really be called self-management. The ability to use time wisely makes it easier to accomplish tasks, improves performance, and reduces stress. By learning to manage your time better, you'll be able to increase your productivity and accomplish more of your goals.

  Stress Management (Is Stress Desirable?)

  Stress is an unavoidable part of life and can't be eliminated. In this lesson, you will learn what stress really is and how to identify where it comes from. You will also discover how it can affect you and which stress reduction and coping strategies work best.

  Risk Management (How Much Should You Take?)

  Life requires choices, and choices require risks. Taking and avoiding risks is a normal part of everyday life. This lesson will help you understand what risk is and present concepts and strategies to help you take calculated risks and make the right choices.

  Conflict Management (Should It Be Avoided?)

  Most people dislike conflict, but it's often unavoidable. Contrary to what many people think, conflict is not necessarily undesirable. In this lesson, you will learn where conflict comes from and examine different strategies that can help you manage it constructively.

  Financial Skills (Part I)

  Some people call accounting the language of business. This lesson explores the differences between bookkeeping and accounting, shows you various types of accounting methods, and walks you through the two most widely used financial statements.

  Financial Skills (Part II)

  Your final lesson further explores accounting and finance. You will learn about various types of costs, determine what cash flow really means, identify key differences between financial and cost accounting, and explore how to make rational investments.

  
  

  What you will learn

  • Understand goal setting, time management, and personal organization
  • Learn how to improve your creative abilities, gain confidence with financial matters, and how to minimize conflict
  • Learn how to develop a useful career plan
  • Learn to become a better communicator using both written and verbal communication

  How you will benefit

  • Develop a fulfilling career plan
  • Learn how to improve relationships with co-workers, friends, and family
  • Become a better and more confident communicator
  • Increase productivity and accomplish a greater number of objectives

  
  

  Becky Swaim has taught since 2000, focusing on Administrative Assistant Fundamentals, Administrative Assistant Applications, and Individual Excellence. She holds a Bachelor of Arts in Speech Communication from California State University, Long Beach. Her experience includes managing large staff in medical billing and collections and as a program manager to various medical practices.

  Show Description

  
  

• Resume Writing Workshop
• Fee: $115.00
  Dates: 5/18/2022 - 7/9/2022

  REGISTRATION FOR THIS CLASS IS CLOSED. This class is already in session.
  

  Discover the secret to transforming your tired, boring resume into a powerful tool that will get you interviews.
  

  Create an effective resume or improve the one you already have. Transform your resume into a powerful tool that will get you interviews. Learn different resume formats and the advantages and disadvantages of each.

  Make the most of your work experience and discover how to use references to your advantage. This course includes the use of online resumes and is invaluable for anyone who wants to create their own resume, or learn how to write resumes and cover letters for profit.

  
  

  Requirements:

  Hardware Requirements:

  • This course can be taken on either a PC or Mac.

  Software Requirements:

  • PC: Windows 8 or later.
  • Mac: macOS 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Adobe Acrobat Reader.
  • Software must be installed and fully operational before the course begins.

  Other:

  • Email capabilities and access to a personal email account.

  Instructional Material Requirements:

  The instructional materials required for this course are included in enrollment and will be available online.

  
  Transform your resume into a powerful tool that will help you get interviews. This course is invaluable to anyone who wants to improve their resume as it will introduce you to different formats, help you make the most of your work experience, and discover how to use reference to your advantage.
  

  Components of a Resume

  This lesson will discuss what a resume is and why you need one. Then, it will go over the six sections of a resume: Heading, objective, education, work experience, special skills, and references, and you'll learn how job seekers utilize each one to market themselves to prospective employers. The lesson will also discuss some other resources on the Internet where you can look over sample resume headings and objectives.

  Self-Assessment

  In this lesson, you'll outline the skills that you've developed in five areas of your life—work, education, internships, volunteering, and extracurricular activities. Then, you'll edit those skills down to the ones that are most relevant to employment, and choose an important skill for each area. Next, you'll come up with personality traits and narrow those down to the ones that are useful in a business setting. The lesson will ask you to list the three accomplishments that you're most proud of, and the skills that you used to make these goals come to fruition.

  Rules of Resumes

  This lesson will cover the rules of resumes. For instance, a resume should be only one page, and it should be laser-printed or typeset by a professional printer, and it should be printed on bond paper. You'll also learn what not to include on your resume, and why it's perfectly acceptable to use the word "I" on your resume if you so desire. The lesson will conclude with a discussion about Truth in Resume Writing. Through example, it will demonstrate how to portray job duties in the best possible light without getting yourself into trouble.

  Chronological Resumes

  In this lesson, you'll learn about the most popular style of resume—the chronological resume. In this type of resume, you'll list work experience in reverse chronological order. Your current or last position is listed first in the work experience section of your resume. The lesson will discuss the advantages and disadvantages of this type of resume and show you how to minimize a gap in work history. Although many people will have a few small gaps in work history, having too many gaps or gaps that are too large will put prospective employers on alert.

  Functional Resumes

  This lesson will go over the other two resume formats—the functional resume and the hybrid—the combined resume. Although not as popular as the chronological resume, these resume formats do fulfill a need for some job seekers. Employees who are following a new direction in their career, or who don't have much experience for a particular position, may choose a functional format. You'll learn the differences between functional resumes and chronological ones, and as part of the lesson, you'll look at four people's chronological resumes and practice converting them into functional and combined resumes.

  A Look at Your Resume

  In this lesson, you'll concentrate on your resume. The lesson will discuss how to set up the heading of your resume and the options you have available to you when you're doing so. Then, you'll look at some sample resume headings. You'll learn how to write a persuasive objective for your personal resume and then learn about career profiles and summaries of qualifications. The lesson will also go over examples of objectives, career profiles, and summaries. Finally, you'll look at the education section of your resume and learn what's included in an honors section.

  References

  In this lesson, you'll learn about references. You'll begin by looking at examples of two reference letters written by two different individuals. Then, the lesson will discuss how to request a reference letter and show you some samples of them. You'll learn about the different people you can request a letter from and take a look at the difference between a regular reference and a sealed reference. After that, you'll look at a sample reference sheet that you can use as a model to construct your own. The lesson will finish up with some examples of how you can refer to your references on your resume.

  Work Experience

  In this lesson, you'll learn how to turn job descriptions into advertising copy. Your resume is an advertisement for a product, and you are the product, and your potential employer is the customer. You need to express the features (actual description of your product) and the benefits (how it will help or aid the customer) of the product. You must be as persuasive and specific as possible when describing your features and benefits. Finally, the lesson will discuss company job descriptions and why they're important to you.

  Technical Resumes

  In this lesson, you'll learn all about technical resumes (resumes for engineering, data processing, and other technical and management careers). The lesson will discuss how these resumes differ from traditional resumes. You'll learn about buzzwords and find out how to use them effectively on a technical resume. Then, you'll learn some writing tips for technical resumes and go over a recommended technical resume format. You'll finish up the lesson by looking over some examples of technical resumes—one chronological and one functional.

  Online Resumes

  In this lesson, you'll learn the three methods that employers use to locate a job candidate on the Internet. The lesson will discuss resume banks, search engines, and newsgroups. It will explain what you need in order to get Internet access, and the three versions you'll need in order to post your resume on the web. The lesson will also go over keywords and other online resume tips and explain why you need to protect yourself on the Internet, as well as ways to accomplish this. Finally, there will be a discussion about how to post your resume.

  Cover Letters

  In this lesson, you'll learn how to write an effective cover letter. The lesson will explain what a cover letter is and when you'll need one. Then, you'll go over the different parts of a cover letter and look at several examples of them. Finally, the lesson will discuss the follow-up sentence that you might include in the closing of your cover letter and why it's important in your job search.

  Formatting Resumes

  The final lesson is all about the new resume that you've been working on throughout this course. You'll take one final critical look at it: Is your name centered at the top of the page? Is it highlighted by a larger font, bolding, or underlining? Is your objective highlighted, along with your education, college, and work experience? Were you consistent with font sizes, capitalization, spacing, and punctuation? Is everything lined up vertically? The left-hand side of your resume should be lined up vertically, but the right-hand side should be ragged. Is your resume perfect with no typos or spelling errors? By the time you finish this lesson, your resume will be ready to present to prospective employers!

  
  

  What you will learn

  • Learn about the different parts of a resume and their purpose
  • Discover your own unique features and benefits
  • Learn about resume rules and how they affect the development of a resume
  • Learn about different types of resumes and discover the one best suited to develop your own individual resume
  • Develop a cover letter and put the finishing touches on your resume

  How you will benefit

  • Learn new styles and resources for creating the best possible resume
  • Access an instructor that is ready to answer any questions, give positive suggestions and encouragement
  • Create an up-to-date, concise, and polished resume
  • Use your newly created resume as a powerful tool that will impress potential employers

  
  

  Stephanie Donaldson has been writing resumes for the past 20 years. Stephanie earned a bachelor's in English from St. Lawrence University and a master's in business administration from Clarkson University. She has held management positions in the hospitality, paper, and seminar industries. For several years, she was employed in the Marketing department at the American Management Association. For the past decade, she has served as Director of Continuing Education at two colleges. In addition to owning her own business, Stephanie often lectures on Marketing and Business Writing to small business owners. She has taught Resume Writing Workshop for over 10 years and has helped nearly 2,000 people in the U.S., Canada, and Australia to improve their resumes.

  Show Description

  
  

• Resume Writing Workshop
• Fee: $115.00
  Dates: 6/15/2022 - 8/6/2022

  REGISTRATION FOR THIS CLASS IS CLOSED. This class is already in session.
  

  Discover the secret to transforming your tired, boring resume into a powerful tool that will get you interviews.
  

  Create an effective resume or improve the one you already have. Transform your resume into a powerful tool that will get you interviews. Learn different resume formats and the advantages and disadvantages of each.

  Make the most of your work experience and discover how to use references to your advantage. This course includes the use of online resumes and is invaluable for anyone who wants to create their own resume, or learn how to write resumes and cover letters for profit.

  
  

  Requirements:

  Hardware Requirements:

  • This course can be taken on either a PC or Mac.

  Software Requirements:

  • PC: Windows 8 or later.
  • Mac: macOS 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Adobe Acrobat Reader.
  • Software must be installed and fully operational before the course begins.

  Other:

  • Email capabilities and access to a personal email account.

  Instructional Material Requirements:

  The instructional materials required for this course are included in enrollment and will be available online.

  
  Transform your resume into a powerful tool that will help you get interviews. This course is invaluable to anyone who wants to improve their resume as it will introduce you to different formats, help you make the most of your work experience, and discover how to use reference to your advantage.
  

  Components of a Resume

  This lesson will discuss what a resume is and why you need one. Then, it will go over the six sections of a resume: Heading, objective, education, work experience, special skills, and references, and you'll learn how job seekers utilize each one to market themselves to prospective employers. The lesson will also discuss some other resources on the Internet where you can look over sample resume headings and objectives.

  Self-Assessment

  In this lesson, you'll outline the skills that you've developed in five areas of your life—work, education, internships, volunteering, and extracurricular activities. Then, you'll edit those skills down to the ones that are most relevant to employment, and choose an important skill for each area. Next, you'll come up with personality traits and narrow those down to the ones that are useful in a business setting. The lesson will ask you to list the three accomplishments that you're most proud of, and the skills that you used to make these goals come to fruition.

  Rules of Resumes

  This lesson will cover the rules of resumes. For instance, a resume should be only one page, and it should be laser-printed or typeset by a professional printer, and it should be printed on bond paper. You'll also learn what not to include on your resume, and why it's perfectly acceptable to use the word "I" on your resume if you so desire. The lesson will conclude with a discussion about Truth in Resume Writing. Through example, it will demonstrate how to portray job duties in the best possible light without getting yourself into trouble.

  Chronological Resumes

  In this lesson, you'll learn about the most popular style of resume—the chronological resume. In this type of resume, you'll list work experience in reverse chronological order. Your current or last position is listed first in the work experience section of your resume. The lesson will discuss the advantages and disadvantages of this type of resume and show you how to minimize a gap in work history. Although many people will have a few small gaps in work history, having too many gaps or gaps that are too large will put prospective employers on alert.

  Functional Resumes

  This lesson will go over the other two resume formats—the functional resume and the hybrid—the combined resume. Although not as popular as the chronological resume, these resume formats do fulfill a need for some job seekers. Employees who are following a new direction in their career, or who don't have much experience for a particular position, may choose a functional format. You'll learn the differences between functional resumes and chronological ones, and as part of the lesson, you'll look at four people's chronological resumes and practice converting them into functional and combined resumes.

  A Look at Your Resume

  In this lesson, you'll concentrate on your resume. The lesson will discuss how to set up the heading of your resume and the options you have available to you when you're doing so. Then, you'll look at some sample resume headings. You'll learn how to write a persuasive objective for your personal resume and then learn about career profiles and summaries of qualifications. The lesson will also go over examples of objectives, career profiles, and summaries. Finally, you'll look at the education section of your resume and learn what's included in an honors section.

  References

  In this lesson, you'll learn about references. You'll begin by looking at examples of two reference letters written by two different individuals. Then, the lesson will discuss how to request a reference letter and show you some samples of them. You'll learn about the different people you can request a letter from and take a look at the difference between a regular reference and a sealed reference. After that, you'll look at a sample reference sheet that you can use as a model to construct your own. The lesson will finish up with some examples of how you can refer to your references on your resume.

  Work Experience

  In this lesson, you'll learn how to turn job descriptions into advertising copy. Your resume is an advertisement for a product, and you are the product, and your potential employer is the customer. You need to express the features (actual description of your product) and the benefits (how it will help or aid the customer) of the product. You must be as persuasive and specific as possible when describing your features and benefits. Finally, the lesson will discuss company job descriptions and why they're important to you.

  Technical Resumes

  In this lesson, you'll learn all about technical resumes (resumes for engineering, data processing, and other technical and management careers). The lesson will discuss how these resumes differ from traditional resumes. You'll learn about buzzwords and find out how to use them effectively on a technical resume. Then, you'll learn some writing tips for technical resumes and go over a recommended technical resume format. You'll finish up the lesson by looking over some examples of technical resumes—one chronological and one functional.

  Online Resumes

  In this lesson, you'll learn the three methods that employers use to locate a job candidate on the Internet. The lesson will discuss resume banks, search engines, and newsgroups. It will explain what you need in order to get Internet access, and the three versions you'll need in order to post your resume on the web. The lesson will also go over keywords and other online resume tips and explain why you need to protect yourself on the Internet, as well as ways to accomplish this. Finally, there will be a discussion about how to post your resume.

  Cover Letters

  In this lesson, you'll learn how to write an effective cover letter. The lesson will explain what a cover letter is and when you'll need one. Then, you'll go over the different parts of a cover letter and look at several examples of them. Finally, the lesson will discuss the follow-up sentence that you might include in the closing of your cover letter and why it's important in your job search.

  Formatting Resumes

  The final lesson is all about the new resume that you've been working on throughout this course. You'll take one final critical look at it: Is your name centered at the top of the page? Is it highlighted by a larger font, bolding, or underlining? Is your objective highlighted, along with your education, college, and work experience? Were you consistent with font sizes, capitalization, spacing, and punctuation? Is everything lined up vertically? The left-hand side of your resume should be lined up vertically, but the right-hand side should be ragged. Is your resume perfect with no typos or spelling errors? By the time you finish this lesson, your resume will be ready to present to prospective employers!

  
  

  What you will learn

  • Learn about the different parts of a resume and their purpose
  • Discover your own unique features and benefits
  • Learn about resume rules and how they affect the development of a resume
  • Learn about different types of resumes and discover the one best suited to develop your own individual resume
  • Develop a cover letter and put the finishing touches on your resume

  How you will benefit

  • Learn new styles and resources for creating the best possible resume
  • Access an instructor that is ready to answer any questions, give positive suggestions and encouragement
  • Create an up-to-date, concise, and polished resume
  • Use your newly created resume as a powerful tool that will impress potential employers

  
  

  Stephanie Donaldson has been writing resumes for the past 20 years. Stephanie earned a bachelor's in English from St. Lawrence University and a master's in business administration from Clarkson University. She has held management positions in the hospitality, paper, and seminar industries. For several years, she was employed in the Marketing department at the American Management Association. For the past decade, she has served as Director of Continuing Education at two colleges. In addition to owning her own business, Stephanie often lectures on Marketing and Business Writing to small business owners. She has taught Resume Writing Workshop for over 10 years and has helped nearly 2,000 people in the U.S., Canada, and Australia to improve their resumes.

  Show Description

  
  

• Achieving Success with Difficult People
• Fee: $115.00
  Dates: 5/18/2022 - 7/9/2022

  REGISTRATION FOR THIS CLASS IS CLOSED. This class is already in session.
  

  Learn how to have more successful relationships with difficult bosses, co-workers, students, neighbors, or relatives.
  

  This course will teach you how to see things from others' viewpoints based on their needs, values, beliefs, experiences, skills, knowledge, and self-interests. You will learn to approach difficult situations by answering the questions: who? what? where? when? how? and why? By answering these questions, you will understand who your difficult people are, what they're like, how you react to them, and their response to your actions.

  You will also practice analyzing your interactions with those you share space with. By observing others closely, you will learn to read their identifying characteristics. Once you can identify which type of person you're dealing with, you will be able to choose appropriate reactions to their behaviors.

  By the time you finish this course, you will understand that assertiveness involves taking responsibility when meeting your needs in a way that preserves the dignity and rights of others.

  
  

  Requirements:

  Hardware Requirements:

  • This course can be taken on either a PC or Mac.

  Software Requirements:

  • PC: Windows 8 or later.
  • Mac: macOS 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Adobe Acrobat Reader.
  • Software must be installed and fully operational before the course begins.

  Other:

  • Email capabilities and access to a personal email account.

  Instructional Material Requirements:

  The instructional materials required for this course are included in enrollment and will be available online.

  
  Do you want to know how to interact with anyone, regardless of how difficult you perceive them to be? This course will give you the skills to effectively meet your needs while protecting the dignity and rights of others to form more cooperative relationships.
  

  Identifying Preferred Communication Styles

  In the first lesson, you will find out the answers to four very important questions that impact the success of your relationships with others. The answers to these questions will help you identify your preferred communication styles.

  Analyzing Your Own Difficult-Person Situation

  In this lesson, you will begin to build a database about not only your difficult people—those who are different in communication style from you. You will also enhance your skills in reviewing and resolving problems with these people.

  Dealing With Hostile-Aggressive Personality Types

  This lesson discusses four types of hostile people. These are people who want to control everything and everyone but have no self-control. This group is called Hostile-Aggressives.

  Dealing With Difficult Passive Personality Types

  In this lesson, you will learn appropriate options for interacting well with those who are stubborn or critical—people known as Negative-Thinkers.

  Dealing With Aggressive Subcategories of Difficult Intuitors

  This lesson focuses on the appropriate way to effectively deal with aggressive individuals. You will learn how to recognize these people and share space with them.

  Identifying and Dealing With Relators

  In this lesson, you will take another look at another personality type called Relators. Plus, you will learn ways to effectively handle the difficult subcategories of this type.

  Overcoming Your Own Difficult Characteristics

  Some of your difficult people probably also feel that you're their difficult person, but you may be totally unaware of this. Do you feel that ignorance is really bliss? You will go through some exercises in this lesson that should help you figure it out.

  Developing Skills to Become More Flexible

  In this lesson, you will work toward improving your own flexibility skills: confidence, tolerance, empathy, positivity, and respect. To help, you will answer a few questions about each of your own skill sets as you move through the lesson's materials.

  Exploring Resilience-Building Strategies

  In this lesson, you will learn that a certain set of characteristics is essential if you want to relate well with others. As you will find out, you must first improve your versatility skills to maintain a positive attitude, and then learn to view obstacles and problems as "opportunities."

  Discovering the Importance of Assertiveness to Positive Relationships

  After finishing this lesson, you will understand what assertiveness is and what it isn't. You will begin to see why assertive behavior is so important to your success in getting along well with others. You will also carefully examine your own level of assertiveness and identify which of your skills need fine-tuning.

  Changing Your Own Assertiveness Skills

  This lesson focuses on simple, yet powerful assertive-communication techniques. You will learn to use self-disclosure appropriately to share information about yourself—your thoughts, feelings, and opinions—to build relationship trust and common ground.

  Learning Techniques to Improve Your Listening Abilities

  After this final lesson, you may be surprised to discover that your listening skills need improvement. Listening well is a complex process, and your own selective filtering often keeps you from real understanding.

  
  

  What you will learn

  • Become proficient at identifying and working with different personality types
  • Build assertive communication skills that benefit your personal and professional life
  • Learn how to improve relationships with difficult, stubborn, or even hostile individuals
  • Develop awareness of your own tendencies and how these affect your relationships

  How you will benefit

  • Improve relationships with family, friends, and co-workers
  • Get what you want out of people and be sure your personal needs are met
  • Become an expert communicator and listener
  • Understand the motivations behind the actions and behaviors of all people

  
  

  Dawn Lianna is an accomplished event manager, educator, and natural health expert with over 30 years of experience in event management, natural healing, and personal coaching. Her client list includes non-profit, community and educational organizations, along with corporations and individuals. As an event manager, she has planned, coordinated, and co-hosted over 500 successful events. She has a deep knowledge of the inner workings of the events space, which she shares with students as the instructor of the Event Management and Design course. She is also the author and instructor of the course, Keys to Effective Communication. Her MA in Counseling and Psychology, along with her status as Certified Hypnotherapist and Certified Neuro-Linguistic Programming (NLP) Practitioner, combine in her approach to trust, respect, and rapport in effective conversation. She is an active, certified coach who integrates alternative health practices and her personal studies of herbology, nutrition, positive thinking, intuition development, acupuncture, and massage in her work and her Introduction to Natural Health and Healing course.

  Show Description

  
  

• Achieving Success with Difficult People
• Fee: $115.00
  Dates: 6/15/2022 - 8/6/2022

  REGISTRATION FOR THIS CLASS IS CLOSED. This class is already in session.
  

  Learn how to have more successful relationships with difficult bosses, co-workers, students, neighbors, or relatives.
  

  This course will teach you how to see things from others' viewpoints based on their needs, values, beliefs, experiences, skills, knowledge, and self-interests. You will learn to approach difficult situations by answering the questions: who? what? where? when? how? and why? By answering these questions, you will understand who your difficult people are, what they're like, how you react to them, and their response to your actions.

  You will also practice analyzing your interactions with those you share space with. By observing others closely, you will learn to read their identifying characteristics. Once you can identify which type of person you're dealing with, you will be able to choose appropriate reactions to their behaviors.

  By the time you finish this course, you will understand that assertiveness involves taking responsibility when meeting your needs in a way that preserves the dignity and rights of others.

  
  

  Requirements:

  Hardware Requirements:

  • This course can be taken on either a PC or Mac.

  Software Requirements:

  • PC: Windows 8 or later.
  • Mac: macOS 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Adobe Acrobat Reader.
  • Software must be installed and fully operational before the course begins.

  Other:

  • Email capabilities and access to a personal email account.

  Instructional Material Requirements:

  The instructional materials required for this course are included in enrollment and will be available online.

  
  Do you want to know how to interact with anyone, regardless of how difficult you perceive them to be? This course will give you the skills to effectively meet your needs while protecting the dignity and rights of others to form more cooperative relationships.
  

  Identifying Preferred Communication Styles

  In the first lesson, you will find out the answers to four very important questions that impact the success of your relationships with others. The answers to these questions will help you identify your preferred communication styles.

  Analyzing Your Own Difficult-Person Situation

  In this lesson, you will begin to build a database about not only your difficult people—those who are different in communication style from you. You will also enhance your skills in reviewing and resolving problems with these people.

  Dealing With Hostile-Aggressive Personality Types

  This lesson discusses four types of hostile people. These are people who want to control everything and everyone but have no self-control. This group is called Hostile-Aggressives.

  Dealing With Difficult Passive Personality Types

  In this lesson, you will learn appropriate options for interacting well with those who are stubborn or critical—people known as Negative-Thinkers.

  Dealing With Aggressive Subcategories of Difficult Intuitors

  This lesson focuses on the appropriate way to effectively deal with aggressive individuals. You will learn how to recognize these people and share space with them.

  Identifying and Dealing With Relators

  In this lesson, you will take another look at another personality type called Relators. Plus, you will learn ways to effectively handle the difficult subcategories of this type.

  Overcoming Your Own Difficult Characteristics

  Some of your difficult people probably also feel that you're their difficult person, but you may be totally unaware of this. Do you feel that ignorance is really bliss? You will go through some exercises in this lesson that should help you figure it out.

  Developing Skills to Become More Flexible

  In this lesson, you will work toward improving your own flexibility skills: confidence, tolerance, empathy, positivity, and respect. To help, you will answer a few questions about each of your own skill sets as you move through the lesson's materials.

  Exploring Resilience-Building Strategies

  In this lesson, you will learn that a certain set of characteristics is essential if you want to relate well with others. As you will find out, you must first improve your versatility skills to maintain a positive attitude, and then learn to view obstacles and problems as "opportunities."

  Discovering the Importance of Assertiveness to Positive Relationships

  After finishing this lesson, you will understand what assertiveness is and what it isn't. You will begin to see why assertive behavior is so important to your success in getting along well with others. You will also carefully examine your own level of assertiveness and identify which of your skills need fine-tuning.

  Changing Your Own Assertiveness Skills

  This lesson focuses on simple, yet powerful assertive-communication techniques. You will learn to use self-disclosure appropriately to share information about yourself—your thoughts, feelings, and opinions—to build relationship trust and common ground.

  Learning Techniques to Improve Your Listening Abilities

  After this final lesson, you may be surprised to discover that your listening skills need improvement. Listening well is a complex process, and your own selective filtering often keeps you from real understanding.

  
  

  What you will learn

  • Become proficient at identifying and working with different personality types
  • Build assertive communication skills that benefit your personal and professional life
  • Learn how to improve relationships with difficult, stubborn, or even hostile individuals
  • Develop awareness of your own tendencies and how these affect your relationships

  How you will benefit

  • Improve relationships with family, friends, and co-workers
  • Get what you want out of people and be sure your personal needs are met
  • Become an expert communicator and listener
  • Understand the motivations behind the actions and behaviors of all people

  
  

  Dawn Lianna is an accomplished event manager, educator, and natural health expert with over 30 years of experience in event management, natural healing, and personal coaching. Her client list includes non-profit, community and educational organizations, along with corporations and individuals. As an event manager, she has planned, coordinated, and co-hosted over 500 successful events. She has a deep knowledge of the inner workings of the events space, which she shares with students as the instructor of the Event Management and Design course. She is also the author and instructor of the course, Keys to Effective Communication. Her MA in Counseling and Psychology, along with her status as Certified Hypnotherapist and Certified Neuro-Linguistic Programming (NLP) Practitioner, combine in her approach to trust, respect, and rapport in effective conversation. She is an active, certified coach who integrates alternative health practices and her personal studies of herbology, nutrition, positive thinking, intuition development, acupuncture, and massage in her work and her Introduction to Natural Health and Healing course.

  Show Description

  
  

• Fundamentals of Supervision and Management II
• Fee: $115.00
  Dates: 5/18/2022 - 7/9/2022

  REGISTRATION FOR THIS CLASS IS CLOSED. This class is already in session.
  

  Learn how to be an effective manager or supervisor. Master the basics of communicating effectively, and learn tools for developing your own interpersonal skills.
  

  Have you ever felt technically prepared for a supervisor's role, yet felt defeated by all of the people issues that seem to arise? You are not alone; many people feel the same way. In this online course, you will learn how to be a more effective manager or supervisor. You will master the basics of communication, because effective communication is essential in your quest to be a good manager or supervisor.

  In addition, you will learn how you can develop your interpersonal skills by understanding and dealing with the various people issues that arise at work. You will see how you can understand various personality traits and how they impact the ability to get the job done. These traits include emotional intelligence, the need for power, conscientiousness, agreeableness, and more. You will be able to assess your own personality, as well as the personalities of your co-workers and boss, and you'll develop a plan of action to improve both your interpersonal skills and your work relationships.

  
  

  Requirements:

  Hardware Requirements:

  • This course can be taken on either a PC or Mac.

  Software Requirements:

  • PC: Windows 8 or later.
  • Mac: macOS 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Adobe Acrobat Reader.
  • Software must be installed and fully operational before the course begins.

  Other:

  • Email capabilities and access to a personal email account.

  Instructional Material Requirements:

  The instructional materials required for this course are included in enrollment and will be available online.

  
  Master the basics of communication to become a more effective manager or supervisor. This course will help you develop your interpersonal skills by understanding and dealing with various personality traits and how they impact your ability to get the job done.
  

  Purposes and Elements of Communication

  When a manager or supervisor begins to have problems in the workplace, it usually isn't due to any technical skill deficiency. More often than not, it's some kind of communication problem or interpersonal problem. This course will provide you with a great many tools you can use to help with the kinds of real-world issues that arise every day in the workplace. This first lesson will introduce you to some of the basic components of communication.

  Direction of Communication Flow

  As you begin to identify problems or issues with communication in organizations, it's valuable to have a framework to help you understand it. In this lesson, you'll look at the directions in which communication flows in organizations, barriers to communication, and organizational issues that block communication.

  Communication Media and Effective Listening

  How do you become a better communicator? Choosing the right communication method is a logical first step! This lesson will provide you with some tips for doing just that. The lesson will also talk about how to listen more effectively—the first step to being a more effective communicator.

  Non-Verbal and Written Communication

  Speaking is only one part of how people communicate. The non-verbal message can be just as powerful! In this lesson, you'll learn all about nonverbal communication and some techniques to make sure that you're not sending the wrong message. The lesson will then discuss written communication as well as how to use the writing process more effectively.

  Communicating With Groups and Running Effective Meetings

  Communicating with individuals is a real art; communicating with groups multiplies the challenge! This lesson will discuss groups and teams and how to best approach them with your communications. It will also talk about some constructive criticism techniques as well as how to deliver bad news so that it is received and not resisted.

  Communicating During Organizational Change

  During times of organizational change it is difficult to communicate effectively, and sometimes hard to get your points across effectively. People are angry, tense, and anxious, and so are you! In this lesson, you'll look into what happens to the climate of the organization during times of change and learn how to communicate effectively when it counts the most.

  Introduction to Interpersonal Skills

  This lesson will begin to discuss the second major topic of the course: interpersonal skills. It will go over why these skills are important in any organization and look into a concept called emotional intelligence.

  Personality Theory and Personality Types

  Personalities! You have one and so does everyone else. Many problems at work are blamed on personality conflicts. What does this really mean? You'll find out in this lesson. The lesson will begin by discussing the personality traits of introverts versus extroverts.

  Personality Conflicts

  This lesson will talk about an important trait called agreeableness. People can be high or low or somewhere in between on this trait. Wherever they (or you) fall, there are positive and negative consequences, and this lesson will explore them all. It will do the same with another important trait: conscientiousness.

  Personality Characteristics

  In this lesson, you'll explore two more personality traits--neuroticism and openness to experience. As you learned before, people can be high, low, or somewhere in between on these traits, too. And wherever they fall, there are positive and negative consequences.

  The Use of Power and Situational Leadership

  A need for power? Does that seem a bit autocratic to even admit to? Most people have at least some need for power, control, and influence. What should you do with that need for power? And do you use your power for good or for evil? Does it have anything to do with being a successful manager? All of those questions will be answered in this lesson.

  Using Interpersonal Skills Throughout Your Career

  It's time to wrap up the discussion on interpersonal skills with some useful tips on how to use these new skills effectively—not just with your employees, but with your peers and your boss, as well.

  
  

  What you will learn

  • Master the basics of communication
  • Develop your interpersonal skills by understanding and dealing with the various people issues that arise at work
  • Understand various personality traits in yourself and others
  • Assess your own personality and the personalities of your co-workers and boss
  • Develop a plan of action to improve both your interpersonal skills and your work relationships

  How you will benefit

  • Improve both your interpersonal skills and your work relationships
  • Learn how to be a more effective manager or supervisor

  
  

  Patricia Addesso has worked for over 20 years in retail, academic and telecommunications organizations. She has a doctorate in Industrial/Organizational Psychology, and well-grounded in the theory of human behavior at work. In addition, she has held management positions in three companies, and thus "speaks the language" of upper management. This blend of the theoretical and the practical is the hallmark of her consulting style. Dr. Addesso's specialty is organization development and team building. She has been involved in managing mergers, acquisitions, and other large-scale organizational changes, and is currently involved in projects such as strategic planning and personality assessments.

  Show Description

  
  

• Fundamentals of Supervision and Management II
• Fee: $115.00
  Dates: 6/15/2022 - 8/6/2022

  REGISTRATION FOR THIS CLASS IS CLOSED. This class is already in session.
  

  Learn how to be an effective manager or supervisor. Master the basics of communicating effectively, and learn tools for developing your own interpersonal skills.
  

  Have you ever felt technically prepared for a supervisor's role, yet felt defeated by all of the people issues that seem to arise? You are not alone; many people feel the same way. In this online course, you will learn how to be a more effective manager or supervisor. You will master the basics of communication, because effective communication is essential in your quest to be a good manager or supervisor.

  In addition, you will learn how you can develop your interpersonal skills by understanding and dealing with the various people issues that arise at work. You will see how you can understand various personality traits and how they impact the ability to get the job done. These traits include emotional intelligence, the need for power, conscientiousness, agreeableness, and more. You will be able to assess your own personality, as well as the personalities of your co-workers and boss, and you'll develop a plan of action to improve both your interpersonal skills and your work relationships.

  
  

  Requirements:

  Hardware Requirements:

  • This course can be taken on either a PC or Mac.

  Software Requirements:

  • PC: Windows 8 or later.
  • Mac: macOS 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Adobe Acrobat Reader.
  • Software must be installed and fully operational before the course begins.

  Other:

  • Email capabilities and access to a personal email account.

  Instructional Material Requirements:

  The instructional materials required for this course are included in enrollment and will be available online.

  
  Master the basics of communication to become a more effective manager or supervisor. This course will help you develop your interpersonal skills by understanding and dealing with various personality traits and how they impact your ability to get the job done.
  

  Purposes and Elements of Communication

  When a manager or supervisor begins to have problems in the workplace, it usually isn't due to any technical skill deficiency. More often than not, it's some kind of communication problem or interpersonal problem. This course will provide you with a great many tools you can use to help with the kinds of real-world issues that arise every day in the workplace. This first lesson will introduce you to some of the basic components of communication.

  Direction of Communication Flow

  As you begin to identify problems or issues with communication in organizations, it's valuable to have a framework to help you understand it. In this lesson, you'll look at the directions in which communication flows in organizations, barriers to communication, and organizational issues that block communication.

  Communication Media and Effective Listening

  How do you become a better communicator? Choosing the right communication method is a logical first step! This lesson will provide you with some tips for doing just that. The lesson will also talk about how to listen more effectively—the first step to being a more effective communicator.

  Non-Verbal and Written Communication

  Speaking is only one part of how people communicate. The non-verbal message can be just as powerful! In this lesson, you'll learn all about nonverbal communication and some techniques to make sure that you're not sending the wrong message. The lesson will then discuss written communication as well as how to use the writing process more effectively.

  Communicating With Groups and Running Effective Meetings

  Communicating with individuals is a real art; communicating with groups multiplies the challenge! This lesson will discuss groups and teams and how to best approach them with your communications. It will also talk about some constructive criticism techniques as well as how to deliver bad news so that it is received and not resisted.

  Communicating During Organizational Change

  During times of organizational change it is difficult to communicate effectively, and sometimes hard to get your points across effectively. People are angry, tense, and anxious, and so are you! In this lesson, you'll look into what happens to the climate of the organization during times of change and learn how to communicate effectively when it counts the most.

  Introduction to Interpersonal Skills

  This lesson will begin to discuss the second major topic of the course: interpersonal skills. It will go over why these skills are important in any organization and look into a concept called emotional intelligence.

  Personality Theory and Personality Types

  Personalities! You have one and so does everyone else. Many problems at work are blamed on personality conflicts. What does this really mean? You'll find out in this lesson. The lesson will begin by discussing the personality traits of introverts versus extroverts.

  Personality Conflicts

  This lesson will talk about an important trait called agreeableness. People can be high or low or somewhere in between on this trait. Wherever they (or you) fall, there are positive and negative consequences, and this lesson will explore them all. It will do the same with another important trait: conscientiousness.

  Personality Characteristics

  In this lesson, you'll explore two more personality traits--neuroticism and openness to experience. As you learned before, people can be high, low, or somewhere in between on these traits, too. And wherever they fall, there are positive and negative consequences.

  The Use of Power and Situational Leadership

  A need for power? Does that seem a bit autocratic to even admit to? Most people have at least some need for power, control, and influence. What should you do with that need for power? And do you use your power for good or for evil? Does it have anything to do with being a successful manager? All of those questions will be answered in this lesson.

  Using Interpersonal Skills Throughout Your Career

  It's time to wrap up the discussion on interpersonal skills with some useful tips on how to use these new skills effectively—not just with your employees, but with your peers and your boss, as well.

  
  

  What you will learn

  • Master the basics of communication
  • Develop your interpersonal skills by understanding and dealing with the various people issues that arise at work
  • Understand various personality traits in yourself and others
  • Assess your own personality and the personalities of your co-workers and boss
  • Develop a plan of action to improve both your interpersonal skills and your work relationships

  How you will benefit

  • Improve both your interpersonal skills and your work relationships
  • Learn how to be a more effective manager or supervisor

  
  

  Patricia Addesso has worked for over 20 years in retail, academic and telecommunications organizations. She has a doctorate in Industrial/Organizational Psychology, and well-grounded in the theory of human behavior at work. In addition, she has held management positions in three companies, and thus "speaks the language" of upper management. This blend of the theoretical and the practical is the hallmark of her consulting style. Dr. Addesso's specialty is organization development and team building. She has been involved in managing mergers, acquisitions, and other large-scale organizational changes, and is currently involved in projects such as strategic planning and personality assessments.

  Show Description

  
  

• Fundamentals of Supervision and Management
• Fee: $115.00
  Dates: 5/18/2022 - 7/9/2022

  REGISTRATION FOR THIS CLASS IS CLOSED. This class is already in session.
  

  Learn the people skills required to motivate and delegate, and learn tools for solving problems and resolving conflicts.
  

  If you have recently been promoted to a supervisory or management position or want to learn how to become a more effective manager, this course will help you master the basics of business by learning the language of management.

  You will learn how to make a successful transition from employee to manager and you will learn how to manage your time so that you can deal with the constant demands of a managerial job.

  You will learn the skills required to delegate responsibility and motivate your employees. A large part of a manager's job involves getting things done through other people, and this course will help you understand how to influence and direct other people's performance.

  Finally, you will learn how to solve problems and resolve conflicts so you can accomplish your job more effectively.

  
  

  Requirements:

  Hardware Requirements:

  • This course can be taken on either a PC or Mac.

  Software Requirements:

  • PC: Windows 8 or later.
  • Mac: macOS 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Adobe Acrobat Reader.
  • Software must be installed and fully operational before the course begins.

  Other:

  • Email capabilities and access to a personal email account.

  Instructional Material Requirements:

  The instructional materials required for this course are included in enrollment and will be available online.

  
  Become a more effective manager by learning the language of business management. This course provides skills in managing time, delegating responsibility, motivating your employees, solving problems and resolving conflicts so you can accomplish your job more effectively.
  

  Introduction to Managerial Work

  How has management theory evolved over the last 100 years? This lesson will take you back to the older days of assembly lines and scientific management. You will learn how organizations are structured and describe managerial jobs in terms of the technical and managerial tasks that are performed.

  Making the Transition Into Management

  It's time to identify the characteristics of a typical supervisor's day and how they handle daily challenges. In this lesson, you will learn how to make the supervisor's path smoother, such as empowerment and communication. How does one begin to think, act, and look like a manager?

  The Tasks of a Manager

  Is leadership distinct from management? Do you have what it takes to be a leader, or are you cut out to be just a manager? This lesson covers the evolution of leadership research and begin to discuss the fascinating field of motivation. Believe it or not, a good leader can build motivation right into the design of a job.

  Managing Tasks, Performance, and Time

  In this lesson, you will learn how a supervisor can handle the challenges of delegation, performance management, and time management. Once you understand the challenges of the typical day, you will understand the importance of time management to a supervisor.

  Introduction to Motivation

  It's time to really dig into the topic dear to many managers' hearts-motivation. This lesson clarifies what managers need to understand about human motivation and help you to understand the links between motivation and productivity.

  The Best-Known Researchers in Motivation

  Motivational theories are great as long as they truly help you to manage people at work every day. This lesson looks closely at four theories: Maslow's hierarchy of needs, Herzberg's two-factor theory of motivation, Alderfer's theory on the three levels of human, and the three needs outlined by McClelland.

  Motivation Theories

  Do you believe that people naturally want to do a good job? Or are people lazy by nature and need to be watched? In this lesson, find out if you're a Theory X or a Theory Y-type of manager. There are self-fulfilling prophecies to each of those beliefs.

  Understanding the Theories of Motivation

  This lesson defines two more very practical and influential motivational theories; equity theory and expectancy theory. This lesson wraps up the theoretical about the importance of creating a motivational environment.

  Introduction to Conflict Resolution and Problem-Solving

  Now comes the hard part: when real life doesn't work out the way the theories said it should. What happens when conflict arises? This lesson explores conflict and conflict resolution. You will learn about specific techniques of negotiation, a particular type of conflict management.

  Models of Conflict Resolution and Problem-Solving

  This less about conflict and problem-solving in work groups? This lesson identifies means of solving conflict between groups. You will also learn a problem-solving model that is useful in work and in life.

  Working Through Problems

  This lesson explores the problem-solving model and talks about the importance of establishing objectives, generating alternatives, and choosing a solution.

  Implementing Solutions to Problems and Conflicts

  Your final lesson concludes the problem-solving model discussion and gives you the tools you need to carry the plan through to completion. You will explore the conflicts that may arise while solving problems and completing action plans.

  
  

  What you will learn

  • Learn how to manage your time so that you can deal with the constant demands of a managerial job
  • Learn the skills required to delegate responsibility and motivate employees
  • Understand how to influence and direct other people's performance
  • Learn how to solve problems and resolve conflicts

  How you will benefit

  • Learn how to make a successful transition from employee to manager
  • Become a better, more confident manager with the skills to succeed in your role
  • Become more effective and efficient at your job

  
  

  Patricia Addesso has worked for over 20 years in retail, academic and telecommunications organizations. She has a doctorate in Industrial/Organizational Psychology, and well-grounded in the theory of human behavior at work. In addition, she has held management positions in three companies, and thus "speaks the language" of upper management. This blend of the theoretical and the practical is the hallmark of her consulting style. Dr. Addesso's specialty is organization development and team building. She has been involved in managing mergers, acquisitions, and other large-scale organizational changes, and is currently involved in projects such as strategic planning and personality assessments.

  Show Description

  
  

• Fundamentals of Supervision and Management
• Fee: $115.00
  Dates: 6/15/2022 - 8/6/2022

  REGISTRATION FOR THIS CLASS IS CLOSED. This class is already in session.
  

  Learn the people skills required to motivate and delegate, and learn tools for solving problems and resolving conflicts.
  

  If you have recently been promoted to a supervisory or management position or want to learn how to become a more effective manager, this course will help you master the basics of business by learning the language of management.

  You will learn how to make a successful transition from employee to manager and you will learn how to manage your time so that you can deal with the constant demands of a managerial job.

  You will learn the skills required to delegate responsibility and motivate your employees. A large part of a manager's job involves getting things done through other people, and this course will help you understand how to influence and direct other people's performance.

  Finally, you will learn how to solve problems and resolve conflicts so you can accomplish your job more effectively.

  
  

  Requirements:

  Hardware Requirements:

  • This course can be taken on either a PC or Mac.

  Software Requirements:

  • PC: Windows 8 or later.
  • Mac: macOS 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Adobe Acrobat Reader.
  • Software must be installed and fully operational before the course begins.

  Other:

  • Email capabilities and access to a personal email account.

  Instructional Material Requirements:

  The instructional materials required for this course are included in enrollment and will be available online.

  
  Become a more effective manager by learning the language of business management. This course provides skills in managing time, delegating responsibility, motivating your employees, solving problems and resolving conflicts so you can accomplish your job more effectively.
  

  Introduction to Managerial Work

  How has management theory evolved over the last 100 years? This lesson will take you back to the older days of assembly lines and scientific management. You will learn how organizations are structured and describe managerial jobs in terms of the technical and managerial tasks that are performed.

  Making the Transition Into Management

  It's time to identify the characteristics of a typical supervisor's day and how they handle daily challenges. In this lesson, you will learn how to make the supervisor's path smoother, such as empowerment and communication. How does one begin to think, act, and look like a manager?

  The Tasks of a Manager

  Is leadership distinct from management? Do you have what it takes to be a leader, or are you cut out to be just a manager? This lesson covers the evolution of leadership research and begin to discuss the fascinating field of motivation. Believe it or not, a good leader can build motivation right into the design of a job.

  Managing Tasks, Performance, and Time

  In this lesson, you will learn how a supervisor can handle the challenges of delegation, performance management, and time management. Once you understand the challenges of the typical day, you will understand the importance of time management to a supervisor.

  Introduction to Motivation

  It's time to really dig into the topic dear to many managers' hearts-motivation. This lesson clarifies what managers need to understand about human motivation and help you to understand the links between motivation and productivity.

  The Best-Known Researchers in Motivation

  Motivational theories are great as long as they truly help you to manage people at work every day. This lesson looks closely at four theories: Maslow's hierarchy of needs, Herzberg's two-factor theory of motivation, Alderfer's theory on the three levels of human, and the three needs outlined by McClelland.

  Motivation Theories

  Do you believe that people naturally want to do a good job? Or are people lazy by nature and need to be watched? In this lesson, find out if you're a Theory X or a Theory Y-type of manager. There are self-fulfilling prophecies to each of those beliefs.

  Understanding the Theories of Motivation

  This lesson defines two more very practical and influential motivational theories; equity theory and expectancy theory. This lesson wraps up the theoretical about the importance of creating a motivational environment.

  Introduction to Conflict Resolution and Problem-Solving

  Now comes the hard part: when real life doesn't work out the way the theories said it should. What happens when conflict arises? This lesson explores conflict and conflict resolution. You will learn about specific techniques of negotiation, a particular type of conflict management.

  Models of Conflict Resolution and Problem-Solving

  This less about conflict and problem-solving in work groups? This lesson identifies means of solving conflict between groups. You will also learn a problem-solving model that is useful in work and in life.

  Working Through Problems

  This lesson explores the problem-solving model and talks about the importance of establishing objectives, generating alternatives, and choosing a solution.

  Implementing Solutions to Problems and Conflicts

  Your final lesson concludes the problem-solving model discussion and gives you the tools you need to carry the plan through to completion. You will explore the conflicts that may arise while solving problems and completing action plans.

  
  

  What you will learn

  • Learn how to manage your time so that you can deal with the constant demands of a managerial job
  • Learn the skills required to delegate responsibility and motivate employees
  • Understand how to influence and direct other people's performance
  • Learn how to solve problems and resolve conflicts

  How you will benefit

  • Learn how to make a successful transition from employee to manager
  • Become a better, more confident manager with the skills to succeed in your role
  • Become more effective and efficient at your job

  
  

  Patricia Addesso has worked for over 20 years in retail, academic and telecommunications organizations. She has a doctorate in Industrial/Organizational Psychology, and well-grounded in the theory of human behavior at work. In addition, she has held management positions in three companies, and thus "speaks the language" of upper management. This blend of the theoretical and the practical is the hallmark of her consulting style. Dr. Addesso's specialty is organization development and team building. She has been involved in managing mergers, acquisitions, and other large-scale organizational changes, and is currently involved in projects such as strategic planning and personality assessments.

  Show Description

  
  

• Listen to Your Heart, and Success Will Follow
• Fee: $100.00
  Dates: 5/18/2022 - 7/9/2022

  REGISTRATION FOR THIS CLASS IS CLOSED. This class is already in session.
  

  Design a life that makes you happy by learning how you can use work to express yourself and share your interests and talents.
  

  This course will help you enjoy the rewards that come from doing what really makes you happy! It will help you begin designing a life that really works for you.

  With a complete understanding of your own interests, values, needs and abilities, you'll learn how you can use work to express yourself and share your interests and talents. Your every day will be filled with joy and inspiration, and a greater depth of meaning will be added to everything you do. This course is skillfully crafted to weave experiential learning with the conceptual presentation, giving you time to experience, understand, and implement each new strategy as it is introduced.

  
  

  Requirements:

  Hardware Requirements:

  • This course can be taken on either a PC or Mac.

  Software Requirements:

  • PC: Windows 8 or later.
  • Mac: macOS 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Adobe Acrobat Reader.
  • Software must be installed and fully operational before the course begins.

  Other:

  • Email capabilities and access to a personal email account.

  Instructional Material Requirements:

  The instructional materials required for this course are included in enrollment and will be available online.

  
  Enjoy the rewards that come from doing what really makes you happy! This course will help you fully understand your own interests, values, needs and abilities and help you use work to express yourself and share your interests and talents.
  

  Introduction of Listen to Your Heart and Success Will Follow Concepts

  This lesson is an introduction into the concept that you can take control of your life and reinvent a lifestyle that's more enjoyable, balanced, and productive. You'll get a taste of the powerful tools, strategies, systems, and solutions that will help guide you toward discovering, creating, and implementing your heartfelt desires. This will be your inspiration to begin creating a life you'll love!

  Key #1: Accept That You Must Let Go of Your Past

  This lesson will address the first key toward happiness, which is letting go of the past. It will discuss how to accept change and turn it into an opportunity by learning how to take control of your life. You'll learn strategies for how to cope with the stress and anxiety that change brings and then go over some tips you can use to guide you in establishing new boundaries and how to honor them.

  Key #2: Take a Close Look at Your Previous Endeavors

  In this lesson, you'll examine what choices you've made in the past, particularly in regard to lifestyle, relationships, and career. You'll evaluate these choices and see what worked, what didn't work, and what you would like to have happened.

  Key #3: Get to Know Yourself Really Well

  This lesson could be a turning point for you because it's all about getting to know yourself really well. Once you can get clear about who you are (your skills, aptitudes, gifts, talents, passions, desires, needs, and values), you'll be able to strengthen your personal foundation and thus design a high-quality life.

  Key #4: Align Your Head With Your Heart

  In this lesson, you'll begin finding your way to a place where your head is in harmony with your heart. This place is built upon the solid foundation of your values, special skills, and unique gifts. You'll tap into your imagination faculties to start creating whatever your heart desires and discover how to separate yourself from the "mind-stuff" that keeps you blocked from achieving your dreams.

  How to Get What You Really Want

  This lesson is about goal setting. Many people have goals but aren't able to manifest them. There's a good reason for that, and this lesson will teach you what you need to do achieve your goals and turn them into realities. You deserve to be happy in all areas of your life, and this lesson is the next step in getting there!

  Key #5: Enjoy the Journey

  In this lesson, you'll explore some tools and strategies you can use to help overcome your fears. Although being fearful is natural, it can also be debilitating; fear causes many people to live unfulfilling lives. By the time, you finish this lesson, you'll understand how to keep fear from preventing you from designing your life to be everything you want it to be.

  Build a Community That Supports Your Well-Being

  Everyone longs for a heartfelt kind of connection that gives them a sense of belonging—a desire to be seen and heard by others, to know that they matter, to know that someone is on their side, and to feel a connection that touches the heart and makes them feel grateful for someone's presence. This lesson will focus on the idea that the people you spend time with need to support your well-being.

  Life 101 - Suggestions for a Happier Life

  "Lighten up!" That's what this lesson is all about. You don't always have to be serious. When was the last time you had a really good laugh? When was the last time you laughed at yourself? This lesson will discuss the importance of humor. You'll go over the steps to reducing the frustrations that develop from too much stress. The lesson will talk about the value of meditation, time management, and how to create your own health team.

  Everyone Is Self-Employed

  This lesson will talk about the key to working happily. It's also the key to becoming a more valued employee. An important concept to accept is that everyone is really self-employed—they're all responsible for their own personal development. This lesson will guide you toward achieving new skills that will help you rise above the pack.

  When Change Is Inevitable

  Sometimes, you need to find a new job in order to be happy. If this is your situation, there are some things you can do to make the process more effective and increase the possibility you'll find the work you want. Once you've completed the exercises in this class and you've spent some time reflecting about what you really want from your work, you'll be ready to take a proactive approach to finding the ideal job. This lesson will assist you with that process.

  Your New Life

  By taking this course, you'll be setting in motion a new way of living. You'll start to notice that the quality of your life improves dramatically as you spend your time and energy on what really matters to you. Your confidence will increase, peace of mind will take over, and you'll feel empowered to live life on your own terms. This lesson will inspire you to get started now and live the life you were meant to be living!

  
  

  What you will learn

  • Develop strategies to handle change, cope with stress and turn anxieties into opportunities
  • Discover and identify your needs and values through assessment evaluations
  • Learn how to define your outcomes and purposes, determine your resources, word goal statements and create action plans
  • Explore ways to overcome your fears; create and maintain balance in your life; practice self-care, integrity and humor in the workplace
  • Learn techniques to release any blockages to a happy life
  • Identify new ways to become a more valued employee
  • Gain an opportunity to experience career coaching, resume writing, interview role-playing

  How you will benefit

  • Develop your own personal advantage assessment for career planning
  • Master the art of connection and build a community of people and resources that support your new choices in life
  • Enjoy the rewards that come from doing what really makes you happy
  • Design a life that really works for you

  
  

  Cynthia Granger, M.A., coaches and teaches personal development courses individually and also at the college level. She has over 25 years of experience designing and teaching courses related to self-improvement. Her articles have been published in magazines and on a popular websites.

  Show Description

  
  

• Listen to Your Heart, and Success Will Follow
• Fee: $100.00
  Dates: 6/15/2022 - 8/6/2022

  REGISTRATION FOR THIS CLASS IS CLOSED. This class is already in session.
  

  Design a life that makes you happy by learning how you can use work to express yourself and share your interests and talents.
  

  This course will help you enjoy the rewards that come from doing what really makes you happy! It will help you begin designing a life that really works for you.

  With a complete understanding of your own interests, values, needs and abilities, you'll learn how you can use work to express yourself and share your interests and talents. Your every day will be filled with joy and inspiration, and a greater depth of meaning will be added to everything you do. This course is skillfully crafted to weave experiential learning with the conceptual presentation, giving you time to experience, understand, and implement each new strategy as it is introduced.

  
  

  Requirements:

  Hardware Requirements:

  • This course can be taken on either a PC or Mac.

  Software Requirements:

  • PC: Windows 8 or later.
  • Mac: macOS 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Adobe Acrobat Reader.
  • Software must be installed and fully operational before the course begins.

  Other:

  • Email capabilities and access to a personal email account.

  Instructional Material Requirements:

  The instructional materials required for this course are included in enrollment and will be available online.

  
  Enjoy the rewards that come from doing what really makes you happy! This course will help you fully understand your own interests, values, needs and abilities and help you use work to express yourself and share your interests and talents.
  

  Introduction of Listen to Your Heart and Success Will Follow Concepts

  This lesson is an introduction into the concept that you can take control of your life and reinvent a lifestyle that's more enjoyable, balanced, and productive. You'll get a taste of the powerful tools, strategies, systems, and solutions that will help guide you toward discovering, creating, and implementing your heartfelt desires. This will be your inspiration to begin creating a life you'll love!

  Key #1: Accept That You Must Let Go of Your Past

  This lesson will address the first key toward happiness, which is letting go of the past. It will discuss how to accept change and turn it into an opportunity by learning how to take control of your life. You'll learn strategies for how to cope with the stress and anxiety that change brings and then go over some tips you can use to guide you in establishing new boundaries and how to honor them.

  Key #2: Take a Close Look at Your Previous Endeavors

  In this lesson, you'll examine what choices you've made in the past, particularly in regard to lifestyle, relationships, and career. You'll evaluate these choices and see what worked, what didn't work, and what you would like to have happened.

  Key #3: Get to Know Yourself Really Well

  This lesson could be a turning point for you because it's all about getting to know yourself really well. Once you can get clear about who you are (your skills, aptitudes, gifts, talents, passions, desires, needs, and values), you'll be able to strengthen your personal foundation and thus design a high-quality life.

  Key #4: Align Your Head With Your Heart

  In this lesson, you'll begin finding your way to a place where your head is in harmony with your heart. This place is built upon the solid foundation of your values, special skills, and unique gifts. You'll tap into your imagination faculties to start creating whatever your heart desires and discover how to separate yourself from the "mind-stuff" that keeps you blocked from achieving your dreams.

  How to Get What You Really Want

  This lesson is about goal setting. Many people have goals but aren't able to manifest them. There's a good reason for that, and this lesson will teach you what you need to do achieve your goals and turn them into realities. You deserve to be happy in all areas of your life, and this lesson is the next step in getting there!

  Key #5: Enjoy the Journey

  In this lesson, you'll explore some tools and strategies you can use to help overcome your fears. Although being fearful is natural, it can also be debilitating; fear causes many people to live unfulfilling lives. By the time, you finish this lesson, you'll understand how to keep fear from preventing you from designing your life to be everything you want it to be.

  Build a Community That Supports Your Well-Being

  Everyone longs for a heartfelt kind of connection that gives them a sense of belonging—a desire to be seen and heard by others, to know that they matter, to know that someone is on their side, and to feel a connection that touches the heart and makes them feel grateful for someone's presence. This lesson will focus on the idea that the people you spend time with need to support your well-being.

  Life 101 - Suggestions for a Happier Life

  "Lighten up!" That's what this lesson is all about. You don't always have to be serious. When was the last time you had a really good laugh? When was the last time you laughed at yourself? This lesson will discuss the importance of humor. You'll go over the steps to reducing the frustrations that develop from too much stress. The lesson will talk about the value of meditation, time management, and how to create your own health team.

  Everyone Is Self-Employed

  This lesson will talk about the key to working happily. It's also the key to becoming a more valued employee. An important concept to accept is that everyone is really self-employed—they're all responsible for their own personal development. This lesson will guide you toward achieving new skills that will help you rise above the pack.

  When Change Is Inevitable

  Sometimes, you need to find a new job in order to be happy. If this is your situation, there are some things you can do to make the process more effective and increase the possibility you'll find the work you want. Once you've completed the exercises in this class and you've spent some time reflecting about what you really want from your work, you'll be ready to take a proactive approach to finding the ideal job. This lesson will assist you with that process.

  Your New Life

  By taking this course, you'll be setting in motion a new way of living. You'll start to notice that the quality of your life improves dramatically as you spend your time and energy on what really matters to you. Your confidence will increase, peace of mind will take over, and you'll feel empowered to live life on your own terms. This lesson will inspire you to get started now and live the life you were meant to be living!

  
  

  What you will learn

  • Develop strategies to handle change, cope with stress and turn anxieties into opportunities
  • Discover and identify your needs and values through assessment evaluations
  • Learn how to define your outcomes and purposes, determine your resources, word goal statements and create action plans
  • Explore ways to overcome your fears; create and maintain balance in your life; practice self-care, integrity and humor in the workplace
  • Learn techniques to release any blockages to a happy life
  • Identify new ways to become a more valued employee
  • Gain an opportunity to experience career coaching, resume writing, interview role-playing

  How you will benefit

  • Develop your own personal advantage assessment for career planning
  • Master the art of connection and build a community of people and resources that support your new choices in life
  • Enjoy the rewards that come from doing what really makes you happy
  • Design a life that really works for you

  
  

  Cynthia Granger, M.A., coaches and teaches personal development courses individually and also at the college level. She has over 25 years of experience designing and teaching courses related to self-improvement. Her articles have been published in magazines and on a popular websites.

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