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Professional Listening Skills  

Interacting in the workplace, dealing with problems and running and participating in meetings all required effective listening skills. This class will cover the key skills used in listening and ensuring understanding in all types of settings. Learning Objectives: • Identify and demonstrate seven active listening skills • Describe the three step process for diffusing angry situations • Explain the importance of the three step feedback loop • Identify the role of perception in understanding what someone is saying


Professional Listening Skills

Item # Instructors Sessions Days Dates Time Building & Room Seats
F342 Lenny Borer 1 Th 10/17/2019 - 10/17/2019 8:00 AM - 12:00 PM CCE 214 10