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- A to Z Grant Writing
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Fee: $0.00
Item Number: 44398
Dates: 9/23/2024 - 12/12/2024
Times: 8:00 AM - 8:00 PM
Days:
Sessions: 0
Building: ARR
Room: Remote Teaching
Instructor:
A to Z Grant Writing will take you through the planning process for documenting the need for funding in a Theory of Change Grant Project Planning Worksheet. Every lesson is one step closer to having 100% of the information you'll need to write a highly competitive grant proposal. Additional features include six teachable moments videos and six choose your own adventure branching scenarios to fuel your creative thinking processes.
To REGISTER click this link: More Details and Registration Here
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- Alcohol/Drug Information School: Train the Trainer
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Fee: $230.00
Item Number: 44175
Dates: 10/18/2024 - 10/19/2024
Times: 8:00 AM - 5:00 PM
Days: F Sa
Sessions: 2
Building: ONLINE
Room: Remote Teaching
Instructor:
Approved course by Division of Behavioral Health and Recovery or individuals wanting to become certified Alcohol/Drug Information School (ADIS) Trainers. Fee includes manual and all materials. Verify your organization is licensed. 16 contact hours = 1.6 CEUs or 16 clock hours. 2 sessions. Online. Must register by Oct. 1. This course is a partnership with Tacoma Community College
Registration closes Oct. 1.
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- BLS CPR for Healthcare
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Fee: $85.00
Item Number: 44179
Dates: 11/8/2024 - 11/8/2024
Times: 8:00 AM - 12:00 PM
Days: F
Sessions: 1
Building: CLCTC
Room: Columbia Tech Cnt 0316 - Heoc
Instructor: Olga Lyubar
Prepare to be a lifeline in emergencies with our Healthcare BLS (Basic Life Support) course, primarily for healthcare workers and/or first responders. This training equips you with essential skills in adult, child, and infant CPR, AED usage, as well as includes additional life-saving techniques that can help those experiencing cardiac arrest, respiratory distress, or an obstructed airway. AHA Basic Life Support (BLS) Provider Course is classroom-based, teaches both single-rescuer and team Basic Life Support skills for application both in-facility and prehospital settings. Teaches critical skills of high-quality CPR, to recognize several life-threatening emergencies, use of an AED, rescue breaths with bag-mask, relieve choking, and closed loop communication. Upon completion, students will receive a two-year Certification Card that follows the American Heart Association guidelines.
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- Build a Dynamic Website
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Fee: $129.00
Item Number: 44092
Dates: 10/1/2024 - 10/22/2024
Times: 6:00 PM - 9:00 PM
Days: Tu
Sessions: 4
Building: CLAA4
Room: AA4 107B - Classroom
Instructor: Scott See
Do you need a website, but don't know where to begin? Learn-by-doing and will create your own website that is yours forever. By the end of the course, you will own a website and know how to create web pages, insert images and videos, and learn all the important features WordPress has to offer. Find out about SEO (Search Engine Optimization) and how to develop a strong sales pitch and call to action, the two most important elements of any website. Class cost includes the purchase of a web theme and domain name.
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- Compensation and Benefits
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Fee: $139.00
Item Number: 44332
Dates: 10/29/2024 - 11/5/2024
Times: 6:00 PM - 9:00 PM
Days: Tu
Sessions: 2
Building: ONLINE
Room: Remote Teaching
Instructor:
Compensation and benefit programs are key factors in attracting and retaining the right talent for your organization. They are also one of the highest costs of doing business and offer an opportunity for HR to make a valuable contribution to the organization's bottom line. Learn about the different types of compensation systems, compliance with the FLSA and other employment laws, how to determine exempt verses non-exempt status and various benefits as part of a total compensation package. This course is offered in partnership with Green River College.
No Class 10/31/2024.
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- Developing Your Leadership Style
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Fee: $139.00
Item Number: 44365
Dates: 10/7/2024 - 10/9/2024
Times: 6:00 PM - 9:00 PM
Days: M W
Sessions: 2
Building: ONLINE
Room: Remote Teaching
Instructor:
Learn how to capitalize on your personal leadership style to achieve workplace goals. In this course you will identify your leadership through personal assessment; learn the difference between leadership and management; recognize the "being" and "doing" of leadership; and develop the innate motivating techniques that transform employee attitudes and enhance cooperation and teamwork. Other topics include understanding the leadership management balance and SMART goal development. This course is offered in partnership with Green River College.
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- DSHS Adult Family Home Administrator Training
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Fee: $739.00
Item Number: 44155
Dates: 10/1/2024 - 10/16/2024
Times: 8:00 AM - 5:30 PM
Days: Tu W
Sessions: 6
Building: ARR
Room: Remote Teaching
Instructor: Daniela Micu
THIS CLASS IS FULL. Please click the "Add to Waitlist" button below.
Meet the Washington State DSHS Adult Family Home Administrator education requirement for Adult Family Home business owners (provider) to become licensed as an Adult Family Home (AFH) provider or to be employed as a resident manager. Learn the concepts and principles of adult home management. Examine the roles and responsibilities of a licensed provider, the licensing process, business operations of the home, staff management, resident care issues, and resident rights. Students will be assessed on their proficiency prior to the start of class in English, reading, writing, and math. You must have a 6th grade level (ABE 3) in English and a 4th grade Level (ABE 2) in math. Basic computer skills are also required including accessing the internet, MS Word and MS Excel.
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- DSHS Adult Family Home Administrator Training
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Fee: $739.00
Item Number: 44156
Dates: 10/22/2024 - 11/6/2024
Times: 8:00 AM - 5:30 PM
Days: Tu W
Sessions: 6
Building: ONLINE
Room: Remote Teaching
Instructor: Daniela Micu
Meet the Washington State DSHS Adult Family Home Administrator education requirement for Adult Family Home business owners (provider) to become licensed as an Adult Family Home (AFH) provider or to be employed as a resident manager. Learn the concepts and principles of adult home management. Examine the roles and responsibilities of a licensed provider, the licensing process, business operations of the home, staff management, resident care issues, and resident rights. Students will be assessed on their proficiency prior to the start of class in English, reading, writing, and math. You must have a 6th grade level (ABE 3) in English and a 4th grade Level (ABE 2) in math. Basic computer skills are also required including accessing the internet, MS Word and MS Excel.
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- DSHS Adult Family Home Administrator Training
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Fee: $739.00
Item Number: 44157
Dates: 12/3/2024 - 12/18/2024
Times: 8:00 AM - 5:30 PM
Days: Tu W
Sessions: 6
Building: ARR
Room: Remote Teaching
Instructor: Daniela Micu
Meet the Washington State DSHS Adult Family Home Administrator education requirement for Adult Family Home business owners (provider) to become licensed as an Adult Family Home (AFH) provider or to be employed as a resident manager. Learn the concepts and principles of adult home management. Examine the roles and responsibilities of a licensed provider, the licensing process, business operations of the home, staff management, resident care issues, and resident rights. Students will be assessed on their proficiency prior to the start of class in English, reading, writing, and math. You must have a 6th grade level (ABE 3) in English and a 4th grade Level (ABE 2) in math. Basic computer skills are also required including accessing the internet, MS Word and MS Excel.
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- DSHS Dementia Level I, Specialty Training
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Fee: $119.00
Item Number: 44167
Dates: 11/13/2024 - 11/13/2024
Times: 8:30 AM - 5:00 PM
Days: W
Sessions: 1
Building: ARR
Room: Remote Teaching
Instructor: Daniela Micu
Specialty training for professionals working in long-term care settings (Adult Family Homes and Assisted Living) with people experiencing dementia. This DSHS-approved certification curriculum will enable students to explore the different types of dementias. You will learn communication techniques, behavioral interventions, deal with hallucinations, delusions, medications, and understand approaches in care as you assist folks with their activities of daily living (ADLs). This training applies to providers, resident managers, and caregivers.
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- DSHS Mental Health Specialty Level I
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Fee: $119.00
Item Number: 44168
Dates: 11/14/2024 - 11/14/2024
Times: 8:30 AM - 5:00 PM
Days: Th
Sessions: 1
Building: ARR
Room: Remote Teaching
Instructor: Daniela Micu
Specialty training for professionals working, in long-term care settings (Adult Family Homes and Assisted Livings) with people experiencing mental disorders. This DSHS-approved certification curriculum will enable students to obtain an introduction to the most common psychiatric disorders recognized in the populations served. You will review condition symptoms, treatment options, care giving considerations, communication skills, multicultural considerations, resident struggles, medications and caregiver self care. This training applies to providers, resident managers and caregivers.
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- Employee and Labor Relations
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Fee: $139.00
Item Number: 44331
Dates: 10/22/2024 - 10/24/2024
Times: 6:00 PM - 9:00 PM
Days: Tu Th
Sessions: 2
Building: ONLINE
Room: Remote Teaching
Instructor:
Employee and labor relations is a broad topic that includes performance management, disciplinary action, employee rights and dealing with various employee issues and complaints. If an organization is unionized, it also includes labor contract negotiation and administration and resolving grievances. In this course discover strategies for driving high performance while maintaining a respectful working environment. You will also learn how to manage the termination process to reduce the likelihood of a legal claim. This course is offered in partnership with Green River College.
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- Federal and State Employment Laws
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Fee: $139.00
Item Number: 44280
Dates: 10/8/2024 - 10/10/2024
Times: 6:00 PM - 9:00 PM
Days: Tu Th
Sessions: 2
Building: ONLINE
Room: Remote Teaching
Instructor:
Legal compliance is a critical task for Human Resources. Learn the basics of the federal and state employment laws that HR Generalists most often deal with, including Title VII, ADA, ADEA, FLSA, FMLA, OSHA and more. You will also identify the steps HR Generalists can take to keep themselves and their organizations out of trouble. Other topics include identifying and preventing sexual harassment and the difference between compliance and risk management approaches to employment laws. This course is offered in partnership with Green River College.
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- Getting the Most from Your Meetings
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Fee: $139.00
Item Number: 44367
Dates: 10/21/2024 - 10/23/2024
Times: 6:00 PM - 9:00 PM
Days: M W
Sessions: 2
Building: ONLINE
Room: Remote Teaching
Instructor:
Discover why some meetings fail and learn proven techniques for making meetings more productive. Gain tips related to the four essentials of productive meetings: planning, participating, presenting and producing. Other topics include meeting formats and when to vary them, responding to conflict in a meeting and meeting follow-through. A key component of this course is utilizing effective communication strategies before, during and after your meetings. This course is offered in partnership with Green River College.
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- Health and Safety
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Fee: $69.00
Item Number: 44284
Dates: 11/12/2024 - 11/12/2024
Times: 6:00 PM - 9:00 PM
Days: Tu
Sessions: 1
Building: ONLINE
Room: Remote Teaching
Instructor:
OSHA and other laws require an employer to provide a safe and healthy working environment for their employees. In this course you will review both general and specific requirements and best practices for ensuring a safe and healthy workplace. You will also learn about the roles of OSHA and WISHA, how to manage L&I claims and gain tips on preparing for and dealing with violence in the workplace. This course is offered in partnership with Green River College.
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- Heartsaver CPR/AED & First Aid
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Fee: $85.00
Item Number: 44182
Dates: 11/15/2024 - 11/15/2024
Times: 8:00 AM - 1:00 PM
Days: F
Sessions: 1
Building: CLCTC
Room: Columbia Tech Cnt 0316 - Heoc
Instructor: Olga Lyubar
Learn basic first aid for medical emergencies. Adult, Child, and Infant CPR and AED (Automated External Defibrillator) training methods are covered. Discuss illness, injury and many environmental and emotional considerations. Proper technique for choking emergencies is included. Upon completion, students will receive a two-year Certification Card that follows the American Heart Association guidelines.
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- Heartsaver CPR/AED & First Aid
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Fee: $85.00
Item Number: 44183
Dates: 11/20/2024 - 11/21/2024
Times: 6:00 PM - 8:00 PM
Days: W Th
Sessions: 2
Building: CLCTC
Room: Columbia Tech Cnt 0316 - Heoc
Instructor: Olga Lyubar
Learn basic first aid for medical emergencies. Adult, Child, and Infant CPR and AED (Automated External Defibrillator) training methods are covered. Discuss illness, injury and many environmental and emotional considerations. Proper technique for choking emergencies is included. Upon completion, students will receive a two-year Certification Card that follows the American Heart Association guidelines.
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- HR Administration
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Fee: $69.00
Item Number: 44339
Dates: 11/14/2024 - 11/14/2024
Times: 6:00 PM - 9:00 PM
Days: Th
Sessions: 1
Building: ONLINE
Room: Remote Teaching
Instructor:
The evolution of technology has changed the way that HR manages many of its functions, including payroll. In this course you will learn the basics of the payroll process, how using HR technology can save time and money for your organization and the growing demand and importance of HR metrics. You will also discover state and federal recordkeeping requirements, what to keep in a personnel file and important HR technology terminology. This course is offered in partnership with Green River College.
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- HR Generalist Certificate (8 class series)
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Fee: $599.00
Item Number: 44278
Dates: 10/3/2024 - 11/14/2024
Times: 6:00 PM - 9:00 PM
Days: Tu Th
Sessions: 13
Building: ONLINE
Room: Remote Teaching
Instructor:
As an HR Generalist you are expected to be an expert in every human resource function including hiring, compensation, payroll, performance management, employment laws (FMLA, ADA, COBRA, etc.) and much more. Through lecture, discussion and activities, this program will help prepare you to effectively serve in an HR Generalist role. Additionally, you will be equipped with tools to assist you as you encounter situations in today's workplace. This course is offered in partnership with Green River College.
No Class 10/31/2024.
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- HR Info Session
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Fee: $0.00
Item Number: 44275
Dates: 9/26/2024 - 9/26/2024
Times: 6:00 PM - 7:00 PM
Days: Th
Sessions: 1
Building: ONLINE
Room: Remote Teaching
Instructor:
Begin an exploration of the world of HR with this engaging introductory course. Explore the inner workings of HR within organizations, delving into the pivotal role of the HR Generalist. Uncover the myriad responsibilities that define this crucial position and unlock the secrets to fostering a positive organizational impact. Through engaging discussions and practical scenarios, you'll discern the key traits that distinguish successful HR Generalists. Join us and transform your understanding of HR into an exciting adventure of discovery and growth.
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- Introduction to HR
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Fee: $69.00
Item Number: 44277
Dates: 10/3/2024 - 10/3/2024
Times: 6:00 PM - 9:00 PM
Days: Th
Sessions: 1
Building: ONLINE
Room: Remote Teaching
Instructor:
In this introductory course discover how HR functions within an organization, and learn about the specific role of the HR Generalist. Identify the typical duties HR Generalists are responsible for and how they can have a positive influence on an organization. You will also evaluate common scenarios HR professionals deal with and define the characteristics of successful HR Generalists. This course is offered in partnership with Green River College.
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- Leadership and Supervision Certificate (6 class series)
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Fee: $599.00
Item Number: 44359
Dates: 9/30/2024 - 11/18/2024
Times: 6:00 PM - 9:00 PM
Days: M W
Sessions: 15
Building: ONLINE
Room: Remote Teaching
Instructor:
Develop your leadership, communication, motivation, and problem-solving skills with the Supervision Certificate. Through a series of six courses, you will acquire the interpersonal skills needed to interact successfully in a supervisory role. Topics include turning negative situations into positive outcomes; identifying your leadership traits through personal assessment; leading effective meetings; providing feedback; establishing priorities; problem-solving techniques, and more! Earn the certificate by taking the courses individually or register for the series and save. Series includes (36 total hours): Working With Difficult People, Developing Your Leadership Style, Getting The Most From Your Meetings, Motivating For Success, Working Smarter, Problem Solving And Decision-Making Strategies. Program Completion: To receive the Supervision Certificate, you must attend 80 percent of the entire certificate program (calculated by total number of sessions.) This course is offered in partnership with Green River College.
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- Leadership and Supervision Info Session
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Fee: $0.00
Item Number: 44354
Dates: 9/23/2024 - 9/23/2024
Times: 6:00 PM - 9:00 PM
Days: M
Sessions: 1
Building: ONLINE
Room: Remote Teaching
Instructor:
Join this *FREE* information session to learn more about the online Leadership and Supervision Certificate program. This program is offered in partnership with Green River Community College.
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- Motivating for Success
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Fee: $139.00
Item Number: 44368
Dates: 10/28/2024 - 10/30/2024
Times: 6:00 PM - 9:00 PM
Days: M W
Sessions: 2
Building: ONLINE
Room: Remote Teaching
Instructor:
Want more creative, motivated employees who are eager to work hard and satisfy both internal and external customers? Good leaders empower their employees to feel confident, valued, and motivated. In this course discover what motivates people, how to resuscitate motivation and how personality affects motivation. You will also learn how to give clear and motivating directions, set realistic and achievable standards, and provide effective feedback, praising good results and correcting unsatisfactory performance. This course is offered in partnership with Green River College.
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- Podcasting 101
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Fee: $109.00
Item Number: 44256
Dates: 10/5/2024 - 10/19/2024
Times: 10:00 AM - 12:00 PM
Days: Sa
Sessions: 3
Building: ONLINE
Room: Remote Teaching
Instructor:
Learn podcasting from Anthem Award-winning podcast producer John Yeager! The course will include a background to podcasting, trends in the podcasting industry, and a discussion on why you should or shouldn't produce a podcast. Each class will feature a guest speaker with real-world podcasting experience, along with plenty of time for questions. This course is a partnership with Edmonds College.
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- Problem Solving and Decision Making Strategies
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Fee: $139.00
Item Number: 44378
Dates: 11/13/2024 - 11/18/2024
Times: 6:00 PM - 9:00 PM
Days: M W
Sessions: 2
Building: ONLINE
Room: Remote Teaching
Instructor:
Creative problem-solving and effective decision-making skills are essential in today's workplace. Through the use of real-life case studies, you will discover four primary problem-solving tools, learn a format for group problem-solving, methods for effective decision-making and techniques to minimize conflict and dissension. This course concludes with an interactive problem-solving group exercise. Concepts taught in this course can be applied to all facets of life. This course is offered in partnership with Green River College.
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- Project Execution to Closing
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Fee: $339.00
Item Number: 44323
Dates: 11/18/2024 - 12/4/2024
Times: 6:00 PM - 9:00 PM
Days: M W
Sessions: 6
Building: ONLINE
Room: Remote Teaching
Instructor:
Your Project Management Plan is approved and accepted. What's next? This course shares best practices for implementing and controlling the project to success. Learn how to manage quality, develop and manage a project team, effectively communicate, manage risk and engage stakeholders. Key tools and techniques and valuable tips will be introduced, shared and applied - all to ensure that your project is successful. TEXTBOOKS (available through Amazon): Required--The PMBOK® Guide - 7th Edition, Project Management Institute, Inc., 2021, ISBN-13: 978-1628256642; Recommended--Project Management Made Simple and Effective, Yeomans, 2016, ISBN-13: 978-1457549816. This course is a partnership with Green River Community College.
No class 11/27/2024.
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- Project Management Basics: Initiating the Project
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Fee: $339.00
Item Number: 44312
Dates: 10/2/2024 - 10/16/2024
Times: 6:00 PM - 9:00 PM
Days: M W
Sessions: 5
Building: ONLINE
Room: Remote Teaching
Instructor:
Discover the science and art of effective project management, and learn why 75 percent of all projects fail! Summarize the five Process Groups, 10 Knowledge Areas and 49 processes recommended for application in the PMBOK® Guide (Project Management Body of Knowledge). Learn about the Initiating Process Group, and discover how to develop a business case, create a Project Charter, identify and document stakeholders and effectively present a project to decision-makers using a winning methodology. TEXTBOOKS (available through Amazon): Required--The PMBOK® Guide - 7th Edition, Project Management Institute, Inc., 2021, ISBN-13: 978-1628256642; Recommended--Project Management Made Simple and Effective, Yeomans, 2016, ISBN-13: 978-1457549816. This course is a partnership with Green River Community College.
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- Project Management Certificate Information Session
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Fee: $0.00
Item Number: 44305
Dates: 9/25/2024 - 9/25/2024
Times: 6:00 PM - 7:00 PM
Days: W
Sessions: 1
Building: ONLINE
Room: Remote Teaching
Instructor:
Join this *FREE* information session to learn more about the online Project Management Certificate program. This program is offered in partnership with Green River Community College.
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- Project Management Certificate Part A (3-class series)
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Fee: $969.00
Item Number: 44319
Dates: 10/2/2024 - 12/4/2024
Times: 6:00 PM - 9:00 PM
Days: M W
Sessions: 19
Building: ONLINE
Room: Remote Teaching
Instructor:
The Project Management Certificate is designed for working professionals who are either starting out or moving up as project managers. Courses are taught with a practical approach that equips participants with the skills and knowledge that can be applied immediately to the workplace. The Project Management Certificate consists of seven required courses totaling 108 hours of course work. Most people are able to complete the Certificate in two quarters. You may register for the courses individually, or you can save money by registering for a series of courses. This program is a partnership with Green River Community College. This program is offered in partnership with Green River Community College.
No class 11/11 & 11/27/2024.
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- Project Planning and Scheduling Essentials
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Fee: $479.00
Item Number: 44321
Dates: 10/21/2024 - 11/13/2024
Times: 6:00 PM - 9:00 PM
Days: M W
Sessions: 8
Building: ONLINE
Room: Remote Teaching
Instructor:
It is said, "If you fail to plan, you plan to fail." Discover the 24 key planning processes needed to plan and implement a successful project, and learn the order in which they should occur. Identify the key tools and techniques to effectively plan for scope, schedule, cost, quality, human resources, communications, risk, procurements and stakeholder management. This course keys on both predictive (Waterfall) and adaptive (Agile) planning techniques. TEXTBOOKS (available through Amazon): Required--The PMBOK® Guide - 7th Edition, Project Management Institute, Inc., 2021, ISBN-13: 978-1628256642; Recommended--Project Management Made Simple and Effective, Yeomans, 2016, ISBN-13: 978-1457549816. This course is a partnership with Green River Community College.
No class 11/11/2024.
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- Recruitment and Selection
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Fee: $139.00
Item Number: 44325
Dates: 10/15/2024 - 10/17/2024
Times: 6:00 PM - 9:00 PM
Days: Tu Th
Sessions: 2
Building: ONLINE
Room: Remote Teaching
Instructor:
Recruiting and selecting the best employees for your organization is one of the most important things you will do as an HR Generalist. Topics for this course include creating a job description, strategies for finding candidates, interviewing and selection techniques for determining the best candidate for the job, and keeping the hiring process fair and legal This course is offered in partnership with Green River College.
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- Social Media for Business
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Fee: $0.00
Item Number: 44362
Dates: 9/23/2024 - 12/12/2024
Times: 8:00 AM - 8:00 PM
Days:
Sessions: 0
Building: ARR
Room: Remote Teaching
Instructor:
Social media offers a powerful way to reach new customers and grow your business through increased leads and sales. In this social media for business course, you will learn about some of the most popular social media platforms such as—Facebook, LinkedIn, Instagram, Google Business Profile, Twitter, Pinterest, and many others—and study secrets for using these platforms to promote your business. Throughout the course, you will gain insights into how to build a social media team and automate your social media activities, so you can leverage the power of social media without adding another full-time job to your plate. Lastly, you will gain techniques for measuring and tracking your social media success.
Learn More and Register here
ed2go
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- Start Your Own Online Business
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Fee: $0.00
Item Number: 44360
Dates: 9/23/2024 - 12/12/2024
Times: 8:00 AM - 8:00 PM
Days:
Sessions: 0
Building: ARR
Room: Remote Teaching
Instructor:
Today, the Internet has changed everything. It is now entirely possible to create, launch, and build a profitable business from the convenience of your home with little to no upfront investment. This course will give you a solid foundation for building and growing a successful digital business.
To REGISTER click this link: More Details and Registration
ed2go
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- Training and Development
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Fee: $69.00
Item Number: 44333
Dates: 11/7/2024 - 11/7/2024
Times: 6:00 PM - 9:00 PM
Days: Th
Sessions: 1
Building: ONLINE
Room: Remote Teaching
Instructor:
Training and developing staff is an important function in the HR Generalist's role. In this course you will identify how and why adults learn and discover tips for keeping employees engaged and interested in the learning process. Other topics include performing a needs assessment, selecting the appropriate intervention to meet the identified need and talent development strategies including succession planning. This course is offered in partnership with Green River College.
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- Working Smarter
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Fee: $139.00
Item Number: 44372
Dates: 11/4/2024 - 11/6/2024
Times: 6:00 PM - 9:00 PM
Days: M W
Sessions: 2
Building: ONLINE
Room: Remote Teaching
Instructor:
Time is a valuable resource that can be costly to a company when wasted. In this course you will develop communication strategies to minimize time loss, evaluate personal and organizational time-wasters, learn to establish meaningful priorities and determine ways to deal with disruptions and unanticipated drains on time. Additional topics include schedule planning, prioritizing, delegation, and large project completion. This course is offered in partnership with Green River College.
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- Working with Difficult People
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Fee: $139.00
Item Number: 44355
Dates: 9/30/2024 - 10/2/2024
Times: 6:00 PM - 9:00 PM
Days: M W
Sessions: 2
Building: ARR
Room: Remote Teaching
Instructor:
We all encounter difficult people. Whether you are a supervisor, a customer service professional, or you have a challenging coworker, it's important to know how to rise above your initial emotional reaction and turn negative situations into positive outcomes. Topics include understanding why we label people as difficult; types of difficult people; tools and techniques for resolving issues; coping strategies for the effects of difficult people; conflict management strategies; and practical application. This course is offered in partnership with Green River College.
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