This course will teach you how Administrative Medical Assistants are versatile and valuable members of the healthcare team who handle a broad range of duties. You will also be prepared for the Certified Medical Administrative Assistant (CMAA) national certification exam offered by the National Healthcareer Association (NHA).
- This course can be taken on either a PC or Mac.
- PC: Windows 8 or later.
- Mac: macOS 10.6 or later.
- Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
- Microsoft Word (not included in enrollment).
- Adobe Acrobat Reader.
- Software must be installed and fully operational before the course begins.
- Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment:
- Administrative Medical Assisting
Administrative medical assistants are skilled multi-taskers who direct the flow of patients through an office. Effective patient flow allows the practice to operate efficiently, increase revenue, and provide a positive experience for the patient.
Their duties can include scheduling appointments, entering demographic and insurance information into practice software, managing patient check-in and check-out, answering phone calls, filing and retrieving paper records, maintaining electronic records, composing correspondence, performing daily financial practices, assigning medical codes and processing insurance claims.
Upon completion of this course you will be prepared for the Certified Medical Administrative Assistant (CMAA) national certification exam offered by the National Healthcareer Association (NHA). This course includes a voucher which covers the fee of the exam.
Disclaimer: To qualify for the externship applications process, students must successfully complete the online course content and have account balances up to date (at a minimum). Going through the externship application process does not guarantee an externship. COVID may be affecting the externship process or site availability in your area. Students can begin researching the steps of the application process 2 weeks prior to completing courses.
- Becoming an Administrative Medical Assistant
- Qualities of a Medical Assistant
- Job Duties
- Scope of Practice
- Ambulatory Healthcare Settings
- The Healthcare Team
- Managing Stress and Improving Communication
- Stress and Burnout
- Types of Communication
- Barriers to Effective Communication
- Patient Interview Techniques
- The Stages of Grief
- Law, Ethics and Healthcare
- Health Insurance Portability and Accountability Act (HIPAA)
- Americans with Disabilities Act (ADA)
- Occupational Safety and Health Administration (OSHA)
- Informed Consent
- Advance Directives
- Ethical Guidelines for Healthcare Providers
- Medical Identify Theft
- Improving Your Medical Office
- The Reception Area
- The Medical Receptionist
- Safety Issues
- Opening and Closing the Facility
- Computers in the Ambulatory Care Setting
- Use of Computers in the Medical Office
- Electronic Medical Record (EMR) and Electronic Health Record (EHR)
- Safeguarding Protected Health Information (PHI)
- Cloud Computing
- Mobile Health (mHealth)
- Telecommunications and Patient Scheduling
- Telephone Techniques
- Patient Portal
- Patient Scheduling Methods
- Cancellations and No Shows
- Dealing with Irate Patients
- Medical Terminology: Word Parts, Plurals, Abbreviations
- Importance of Medical Terminology
- Understanding Word Parts: Roots, Prefixes, Suffixes
- Abbreviations and Acronyms in Medical Records
- Plural Endings
- Managing Medical Records
- Purposes of Medical Records
- Electronic, Paper and Hybrid Medical Records
- Categories of Medical Records
- Flow Sheets
- SOAP Notes
- Filing Paper Records
- Release of Information (ROI)
- Personal Health Record (PHR)
- Written Communication
- Components of a Business Letter
- Meeting Agendas
- Business Emails
- Working with Medical Documents
- Purposes of Medical Records
- Types of Medical Record
- Medical Transcriptionist/Medical Scribe
- Electronic Signatures
- Medical Billing and Coding: An Overview
- Health Insurance Terms
- Private and Government-Sponsored Insurers
- Code Sets: ICD-10-CM/PCS, CPT, HCPCS Level II
- CMS-1500 and UB-04
- Electronic Claims
- Medical Necessity
- Explanation of Benefits (EOBs)
- Fair Debt Collection Practices Act
- Advance Beneficiary Notice (ABN)
- Daily Financial Practices
- Accounts Receivable and Accounts Payable
- Provider Fees
- Improving Patient Payments
- Claims Denial Strategies
- Practice Management Software
- Managing Patient Accounts
- Petty Cash
- The Administrative Medical Assistant as Office Manager
- Qualities of an Office Manager
- Job Duties
- Policy & Procedure Manual
- Staff Meetings
- Physician Credentialing
- Clinical Documentation Improvement (CDI)
- Practice Websites
What you will learn
- Learn what is required to succeed as a Medical Administrative Assistant
- Master multitasking as it relates to scheduling appointments, processing insurance requests, maintaining records and corresponding with patients
- Learn best financial practices for a medical center
- Master the fundamentals of medical terminology and ethical best practices
- Understand the basics of working with medical documents, medical billing, and coding processes
How you will benefit
- Jump-start your career in the medical field
- Learn how to effectively communicate with prospective patients and fellow professionals in the medical industry
- Understand how to create positive, efficient experiences for patients to make them more comfortable
Hilary Khouri has ten years of experience in the medical field. After college, she began her medical career working in the front office of a group practice handling daily administrative tasks. Her medical experience also includes working at a healthcare consulting firm, where she reviewed electronic health records for completeness and educated providers on documentation improvement in addition to performing risk adjustment coding. She holds a bachelor's in fashion merchandising from Indiana University of Pennsylvania and is a Certified Billing and Coding Specialist (CBCS) through the University of Alabama.
LaTisha Cottingham has over 20 years of experience in the healthcare industry. She has six years of teaching experience in the field of medical billing and coding and Medical Assisting. Currently she is employed as an HIM Analyst for a Long-Term Care establishment that is based out of Alabama. Previously she was employed as the lead instructor for the Allied Health Department for a local career institute. LaTisha's field of expertise is in the area of physician-based inpatient coding and Emergency Department coding. The certifications that she holds are as follows: a Registered Health Information Technician (RHIT), a Certified Professional Coder (CPC), and a Certified Clinical Medical Assistant (CCMA). In preparation for ICD-10-CM, LaTisha received her ICD-10-CM/PCS Trainer Certification from American Health Information Association (AHIMA), where she is currently a member. LaTisha is also a member of the American Academy of Professional Coders (AAPC) and the National Healthcare Association (NHA) where she is a test proctor.
Carline Dalgleish has worked in medical office administration for over 30 years. She holds a bachelor's degree in Business Information Systems, a master's degree in Leadership, and a post-baccalaureate certificate in Health Information Management. She is a Registered Health Information Administrator and an AHIMA Approved ICD-10-CM/PCS Trainer. Dalgleish is the author of an ICD-10 coding system and also owns her own consulting firm, AnnGrant Educational Services.
Lydia S. Stewart, RN, BSN, currently serves as the Revenue Cycle Manager at a large regional medical center. Lydia has been a Registered Nurse for 23 years, 15 of those years specializing in Critical Care Nursing and supervision. She is responsible for Medical Audits, Charge Capture, and governmental compliance audits and reviews. Lydia is a member of the Louisiana Medical Auditor Association and Healthcare Financial Management Association (HFMA).
Bunny Reeves is the senior ambulatory surgery coder at the Maimonides Medical Center in Brooklyn, New York. She trains student coders at Maimonides Medical Center and previously trained and supervised entry-level coders at Staten Island's St. Vincent Medical Center. Reeves is a Certified Coding Specialist, accredited by the American Health Information Management Association (AHIMA).
Stacey O'Brien has more than 10 years of experience in medical coding and reimbursement. Ms. O'Brien has been a risk adjustment coder for a Medicare advantage plan, audited medical records for a consulting firm, and currently supervises the coding and electronic claims submission process for a group medical practice. She has a bachelor's degree from the University of Pittsburgh and a CPC coding certification from the AAPC.