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Learn how blockchain is used for secure, real-time transactions through mining, minting, and the algorithms that determine consensus.

This course provides a foundation in a practical knowledge of blockchain. Beginning with an understanding of blockchain technology and its intended purpose, the course progresses into blockchain architecture. You will review the enterprise implementation and practical use of blockchain, such as in banking, healthcare and government applications. Throughout the course, you will also learn how blockchain evolved from its beginnings with cryptocurrencies and the role it plays in the trading, distribution, and other transactions that occur with cryptocurrency.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

This course provides a foundation in the underlying methodology of blockchain, including the roles of participants of mining, minting, and the algorithms that determine consensus.

Introduction to Blockchain

This lesson begins our study of blockchain by taking a 30,000-foot view of what blockchain is, how it works, and where it is used. We define some of the specialized terminology you need to understand how blockchain works. You'll learn about the beginnings of Bitcoin with a ground-breaking white paper written by a mysterious author, followed by a discussion of other cryptocurrencies and development platforms.

Why Is Blockchain Needed?

Why do we even have blockchain? This lesson describes the global financial crisis that led to the problem that blockchain can solve—a lack of trust in traditional financial markets and instruments. Blockchain's greatest advantage is that it secures the data integrity of transactions and supports many common business models.

The Blockchain Marketplace & Workforce

This lesson illustrates how blockchain is part of the Fourth Industrial Revolution and provides examples of how specific business sectors—such as the financial, healthcare, and supply chain sectors—are applying blockchain. You'll learn about disruptive companies offering new services by leveraging blockchain. Finally, we summarize the common roles and responsibilities of blockchain team members.

Ownership Concepts in Blockchain

A key concept in the security of transactions stored in blockchain is ownership. This lesson covers how blockchain works to prove ownership of tangible items like homes and less-tangible things like identity while maintaining privacy. We look at the basic security concepts of identity, authentication, and authorization related to proving ownership in blockchain.

The Shared Ledger

This lesson explains how blockchain's shared ledger stores transactions that associate owners with things they own by tracking the history of the item's purchases. Records for an automobile purchase, an airline reservation, medical treatment, bank account information, or payroll records are all examples of transactions that are stored by blockchain's shared ledger. Anyone can access the data while the blockchain conceals the private information of transaction participants through encryption.

Securing Transactions with Cryptography

Blockchain's great security is based on its use of hashing functions. This lesson delves into the cryptology of blockchains, describing how hash functions work. The lesson goes on to present the concept of digital signatures and shows how blockchain verifies them to authorize transactions.

Distributing the Shared Ledger

Blockchain relies on peer-to-peer (P2P) networks to store and maintain data. This lesson identifies common network structures and their characteristics, then explains the attributes and advantages of peer-to-peer networks. The lesson also illustrates how peer nodes support trust in the blockchain.

Gaining Consensus on Blockchain

Because blockchain depends on its network participants to validate transactions and ensure data integrity, the concept of consensus is vital. All nodes on the blockchain must agree that the data presented is valid. This lesson explains how consensus algorithms work, focusing on the Proof of Work, Proof of Stake, and alternative consensus algorithms. The lesson also presents various incentives that blockchain networks use to entice and reward their participants.

Cryptocurrencies

Bitcoin, a cryptocurrency, was the first and is still the most recognized application of blockchain. This lesson defines cryptocurrency and explains its origins and evolution. It also discusses how cryptocurrencies and tokens are monetized, valued, and exchanged.

Blockchain Business Cases

Blockchain provides transparency, data integrity, and security for transactions. How do businesses actually use it in the real world? This lesson examines core use cases, such as proving existence or non-existence. Then it considers enterprise use cases, along with specific implementations of blockchain such as shared business processes. Finally, it covers application use cases, such as payments and settlements.

Implementing Blockchain

So how do you know if blockchain may benefit your organization? This lesson describes how to decide whether or not blockchain is suitable for a given project, then explains the roles of blockchain project team members. Also discussed is the issue of which blockchain platform to choose.

The Future of Blockchain

The benefits and characteristics of blockchain provide numerous opportunities for improving processes and disrupting industries. This lesson projects potential future implementations and market disruptions. Although blockchain addresses many business problems, the fact that it is still a young technology with room for improvement is also considered.

What you will learn

• Describe the concept of blockchain and its origins.
• Identify the core problems blockchain solves and how it addresses them.
• Summarize how businesses are applying blockchain and staffing blockchain projects.
• Describe how the concept of ownership is elemental to blockchain technology.
• Describe the purpose and properties of the shared ledger and how it supports data integrity in blockchain applications.
• Define cryptographic hashing and its role in securing blockchain transactions.
• Describe what peer nodes are, what they do, and how they communicate.
• Describe how consensus is maintained on the blockchain.
• Explain the origination, common applications, and usage of cryptocurrencies.
• Explain the common application space for blockchain.
• Explain how to plan and staff a blockchain project.
• Summarize the potential for the future of blockchain and how it is applied.

How you will benefit

• Learn how blockchain is widely used in industries, providing secure and real-time systems.
• You'll understand how blockchain works and be able to explain its benefits to stakeholders.

David Iseminger is an author and technology veteran, with expertise in computing, networking, wireless and cloud technologies, data and analytics, artificial intelligence, and blockchain. While with Microsoft, David worked on early versions of Windows and its core networking infrastructure, and on transmission protocols, security, data visualizations, and multiple emerging cloud technologies. David is passionate about education, serving as a School Board director for over 10 years, advocating at state and federal levels for increased learning standards, and has taught over 40,000 students through multiple technology courses. He has an awarded patent in Artificial Intelligence (AI) object detection and social posting methodologies, and is the founder and CEO of the blockchain company that created IronWeave, the unlimited scale blockchain platform, based on his patent-pending blockchain innovations and inventions.

Learn how blockchain is used for secure, real-time transactions through mining, minting, and the algorithms that determine consensus.

This course provides a foundation in a practical knowledge of blockchain. Beginning with an understanding of blockchain technology and its intended purpose, the course progresses into blockchain architecture. You will review the enterprise implementation and practical use of blockchain, such as in banking, healthcare and government applications. Throughout the course, you will also learn how blockchain evolved from its beginnings with cryptocurrencies and the role it plays in the trading, distribution, and other transactions that occur with cryptocurrency.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

This course provides a foundation in the underlying methodology of blockchain, including the roles of participants of mining, minting, and the algorithms that determine consensus.

Introduction to Blockchain

This lesson begins our study of blockchain by taking a 30,000-foot view of what blockchain is, how it works, and where it is used. We define some of the specialized terminology you need to understand how blockchain works. You'll learn about the beginnings of Bitcoin with a ground-breaking white paper written by a mysterious author, followed by a discussion of other cryptocurrencies and development platforms.

Why Is Blockchain Needed?

Why do we even have blockchain? This lesson describes the global financial crisis that led to the problem that blockchain can solve—a lack of trust in traditional financial markets and instruments. Blockchain's greatest advantage is that it secures the data integrity of transactions and supports many common business models.

The Blockchain Marketplace & Workforce

This lesson illustrates how blockchain is part of the Fourth Industrial Revolution and provides examples of how specific business sectors—such as the financial, healthcare, and supply chain sectors—are applying blockchain. You'll learn about disruptive companies offering new services by leveraging blockchain. Finally, we summarize the common roles and responsibilities of blockchain team members.

Ownership Concepts in Blockchain

A key concept in the security of transactions stored in blockchain is ownership. This lesson covers how blockchain works to prove ownership of tangible items like homes and less-tangible things like identity while maintaining privacy. We look at the basic security concepts of identity, authentication, and authorization related to proving ownership in blockchain.

The Shared Ledger

This lesson explains how blockchain's shared ledger stores transactions that associate owners with things they own by tracking the history of the item's purchases. Records for an automobile purchase, an airline reservation, medical treatment, bank account information, or payroll records are all examples of transactions that are stored by blockchain's shared ledger. Anyone can access the data while the blockchain conceals the private information of transaction participants through encryption.

Securing Transactions with Cryptography

Blockchain's great security is based on its use of hashing functions. This lesson delves into the cryptology of blockchains, describing how hash functions work. The lesson goes on to present the concept of digital signatures and shows how blockchain verifies them to authorize transactions.

Distributing the Shared Ledger

Blockchain relies on peer-to-peer (P2P) networks to store and maintain data. This lesson identifies common network structures and their characteristics, then explains the attributes and advantages of peer-to-peer networks. The lesson also illustrates how peer nodes support trust in the blockchain.

Gaining Consensus on Blockchain

Because blockchain depends on its network participants to validate transactions and ensure data integrity, the concept of consensus is vital. All nodes on the blockchain must agree that the data presented is valid. This lesson explains how consensus algorithms work, focusing on the Proof of Work, Proof of Stake, and alternative consensus algorithms. The lesson also presents various incentives that blockchain networks use to entice and reward their participants.

Cryptocurrencies

Bitcoin, a cryptocurrency, was the first and is still the most recognized application of blockchain. This lesson defines cryptocurrency and explains its origins and evolution. It also discusses how cryptocurrencies and tokens are monetized, valued, and exchanged.

Blockchain Business Cases

Blockchain provides transparency, data integrity, and security for transactions. How do businesses actually use it in the real world? This lesson examines core use cases, such as proving existence or non-existence. Then it considers enterprise use cases, along with specific implementations of blockchain such as shared business processes. Finally, it covers application use cases, such as payments and settlements.

Implementing Blockchain

So how do you know if blockchain may benefit your organization? This lesson describes how to decide whether or not blockchain is suitable for a given project, then explains the roles of blockchain project team members. Also discussed is the issue of which blockchain platform to choose.

The Future of Blockchain

The benefits and characteristics of blockchain provide numerous opportunities for improving processes and disrupting industries. This lesson projects potential future implementations and market disruptions. Although blockchain addresses many business problems, the fact that it is still a young technology with room for improvement is also considered.

What you will learn

• Describe the concept of blockchain and its origins.
• Identify the core problems blockchain solves and how it addresses them.
• Summarize how businesses are applying blockchain and staffing blockchain projects.
• Describe how the concept of ownership is elemental to blockchain technology.
• Describe the purpose and properties of the shared ledger and how it supports data integrity in blockchain applications.
• Define cryptographic hashing and its role in securing blockchain transactions.
• Describe what peer nodes are, what they do, and how they communicate.
• Describe how consensus is maintained on the blockchain.
• Explain the origination, common applications, and usage of cryptocurrencies.
• Explain the common application space for blockchain.
• Explain how to plan and staff a blockchain project.
• Summarize the potential for the future of blockchain and how it is applied.

How you will benefit

• Learn how blockchain is widely used in industries, providing secure and real-time systems.
• You'll understand how blockchain works and be able to explain its benefits to stakeholders.

David Iseminger is an author and technology veteran, with expertise in computing, networking, wireless and cloud technologies, data and analytics, artificial intelligence, and blockchain. While with Microsoft, David worked on early versions of Windows and its core networking infrastructure, and on transmission protocols, security, data visualizations, and multiple emerging cloud technologies. David is passionate about education, serving as a School Board director for over 10 years, advocating at state and federal levels for increased learning standards, and has taught over 40,000 students through multiple technology courses. He has an awarded patent in Artificial Intelligence (AI) object detection and social posting methodologies, and is the founder and CEO of the blockchain company that created IronWeave, the unlimited scale blockchain platform, based on his patent-pending blockchain innovations and inventions.

This course provides a foundation in the underlying methodology of blockchain, including the roles of participants of mining, minting, and the algorithms that determine consensus.

This course provides a foundation in a practical knowledge of blockchain. Beginning with an understanding of blockchain technology and its intended purpose, the course progresses into blockchain architecture. You will review the enterprise implementation and practical use of blockchain, such as in banking, healthcare and government applications. Throughout the course, you will also learn how blockchain evolved from its beginnings with cryptocurrencies and the role it plays in the trading, distribution, and other transactions that occur with cryptocurrency.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

This course provides a foundation in the underlying methodology of blockchain, including the roles of participants of mining, minting, and the algorithms that determine consensus.

Introduction to Blockchain

This lesson begins our study of blockchain by taking a 30,000-foot view of what blockchain is, how it works, and where it is used. We define some of the specialized terminology you need to understand how blockchain works. You'll learn about the beginnings of Bitcoin with a ground-breaking white paper written by a mysterious author, followed by a discussion of other cryptocurrencies and development platforms.

Why Is Blockchain Needed?

Why do we even have blockchain? This lesson describes the global financial crisis that led to the problem that blockchain can solve—a lack of trust in traditional financial markets and instruments. Blockchain's greatest advantage is that it secures the data integrity of transactions and supports many common business models.

The Blockchain Marketplace & Workforce

This lesson illustrates how blockchain is part of the Fourth Industrial Revolution and provides examples of how specific business sectors—such as the financial, healthcare, and supply chain sectors—are applying blockchain. You'll learn about disruptive companies offering new services by leveraging blockchain. It also summarizes the common roles and responsibilities of blockchain team members.

Ownership Concepts in Blockchain

A key concept in the security of transactions stored in blockchain is ownership. This lesson covers how blockchain works to prove ownership of tangible items like homes and less-tangible things like identity while maintaining privacy. We look at the basic security concepts of identity, authentication, and authorization related to proving ownership in blockchain.

The Shared Ledger

This lesson explains how blockchain's shared ledger stores transactions that associate owners with things they own by tracking the history of the item's purchases. Records for an automobile purchase, an airline reservation, medical treatment, bank account information, or payroll records are all examples of transactions that are stored by blockchain's shared ledger. Anyone can access the data while the blockchain conceals the private information of transaction participants through encryption.

Securing Transactions with Cryptography

Blockchain's great security is based on its use of hashing functions. This lesson delves into the cryptology of blockchains, describing how hash functions work. The lesson goes on to present the concept of digital signatures and shows how blockchain verifies them to authorize transactions.

Distributing the Shared Ledger

Blockchain relies on peer-to-peer (P2P) networks to store and maintain data. This lesson identifies common network structures and their characteristics, then explains the attributes and advantages of peer-to-peer networks. The lesson also illustrates how peer nodes support trust in the blockchain.

Gaining Consensus on Blockchain

Because blockchain depends on its network participants to validate transactions and ensure data integrity, the concept of consensus is vital. All nodes on the blockchain must agree that the data presented is valid. This lesson explains how consensus algorithms work, focusing on the Proof of Work, Proof of Stake, and alternative consensus algorithms. The lesson also presents various incentives that blockchain networks use to entice and reward their participants.

Cryptocurrencies

Bitcoin, a cryptocurrency, was the first and is still the most recognized application of blockchain. This lesson defines cryptocurrency and explains its origins and evolution. It also discusses how cryptocurrencies and tokens are monetized, valued, and exchanged.

Blockchain Business Cases

Blockchain provides transparency, data integrity, and security for transactions. How do businesses actually use it in the real world? This lesson examines core use cases, such as proving existence or non-existence. Then it considers enterprise use cases, along with specific implementations of blockchain such as shared business processes. Finally, it covers application use cases, such as payments and settlements.

Implementing Blockchain

So how do you know if blockchain may benefit your organization? This lesson describes how to decide whether or not blockchain is suitable for a given project, then explains the roles of blockchain project team members. Also discussed is the issue of which blockchain platform to choose.

The Future of Blockchain

The benefits and characteristics of blockchain provide numerous opportunities for improving processes and disrupting industries. This lesson projects potential future implementations and market disruptions. And while blockchain addresses many business problems, the fact that it is still a young technology with room for improvement is also considered.

Self-Study

This course provides a foundation in the underlying methodology of blockchain, including the roles of participants of mining, minting, and the algorithms that determine consensus.

This course provides a foundation in a practical knowledge of blockchain. Beginning with an understanding of blockchain technology and its intended purpose, the course progresses into blockchain architecture. You will review the enterprise implementation and practical use of blockchain, such as in banking, healthcare and government applications. Throughout the course, you will also learn how blockchain evolved from its beginnings with cryptocurrencies and the role it plays in the trading, distribution, and other transactions that occur with cryptocurrency.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

This course provides a foundation in the underlying methodology of blockchain, including the roles of participants of mining, minting, and the algorithms that determine consensus.

Introduction to Blockchain

This lesson begins our study of blockchain by taking a 30,000-foot view of what blockchain is, how it works, and where it is used. We define some of the specialized terminology you need to understand how blockchain works. You'll learn about the beginnings of Bitcoin with a ground-breaking white paper written by a mysterious author, followed by a discussion of other cryptocurrencies and development platforms.

Why Is Blockchain Needed?

Why do we even have blockchain? This lesson describes the global financial crisis that led to the problem that blockchain can solve—a lack of trust in traditional financial markets and instruments. Blockchain's greatest advantage is that it secures the data integrity of transactions and supports many common business models.

The Blockchain Marketplace & Workforce

This lesson illustrates how blockchain is part of the Fourth Industrial Revolution and provides examples of how specific business sectors—such as the financial, healthcare, and supply chain sectors—are applying blockchain. You'll learn about disruptive companies offering new services by leveraging blockchain. It also summarizes the common roles and responsibilities of blockchain team members.

Ownership Concepts in Blockchain

A key concept in the security of transactions stored in blockchain is ownership. This lesson covers how blockchain works to prove ownership of tangible items like homes and less-tangible things like identity while maintaining privacy. We look at the basic security concepts of identity, authentication, and authorization related to proving ownership in blockchain.

The Shared Ledger

This lesson explains how blockchain's shared ledger stores transactions that associate owners with things they own by tracking the history of the item's purchases. Records for an automobile purchase, an airline reservation, medical treatment, bank account information, or payroll records are all examples of transactions that are stored by blockchain's shared ledger. Anyone can access the data while the blockchain conceals the private information of transaction participants through encryption.

Securing Transactions with Cryptography

Blockchain's great security is based on its use of hashing functions. This lesson delves into the cryptology of blockchains, describing how hash functions work. The lesson goes on to present the concept of digital signatures and shows how blockchain verifies them to authorize transactions.

Distributing the Shared Ledger

Blockchain relies on peer-to-peer (P2P) networks to store and maintain data. This lesson identifies common network structures and their characteristics, then explains the attributes and advantages of peer-to-peer networks. The lesson also illustrates how peer nodes support trust in the blockchain.

Gaining Consensus on Blockchain

Because blockchain depends on its network participants to validate transactions and ensure data integrity, the concept of consensus is vital. All nodes on the blockchain must agree that the data presented is valid. This lesson explains how consensus algorithms work, focusing on the Proof of Work, Proof of Stake, and alternative consensus algorithms. The lesson also presents various incentives that blockchain networks use to entice and reward their participants.

Cryptocurrencies

Bitcoin, a cryptocurrency, was the first and is still the most recognized application of blockchain. This lesson defines cryptocurrency and explains its origins and evolution. It also discusses how cryptocurrencies and tokens are monetized, valued, and exchanged.

Blockchain Business Cases

Blockchain provides transparency, data integrity, and security for transactions. How do businesses actually use it in the real world? This lesson examines core use cases, such as proving existence or non-existence. Then it considers enterprise use cases, along with specific implementations of blockchain such as shared business processes. Finally, it covers application use cases, such as payments and settlements.

Implementing Blockchain

So how do you know if blockchain may benefit your organization? This lesson describes how to decide whether or not blockchain is suitable for a given project, then explains the roles of blockchain project team members. Also discussed is the issue of which blockchain platform to choose.

The Future of Blockchain

The benefits and characteristics of blockchain provide numerous opportunities for improving processes and disrupting industries. This lesson projects potential future implementations and market disruptions. And while blockchain addresses many business problems, the fact that it is still a young technology with room for improvement is also considered.

Self-Study

What are the secrets to managing successful teams in the workplace? Explore communication techniques and problem-solving skills that will help you get your team on track in no time.

Teams are becoming a staple in today's workplace. In this course, you will learn the components of a successful team and the stages of its development. You will master the skills you will need to effectively manage projects, make decisions, and solve problems in a team setting. Plus, you will have a chance to learn the pitfalls of unhealthy group interaction and minimize any of its effects on your team.

Along the way, you will follow real-life examples and scenarios to help you identify with the team-building process. There's a lot more to it than just getting several people together in a room at the same time. Are you eager to develop your leadership qualities and be a quality team participant? Many of today's teams rotate leadership roles, so it's crucial to understand both perspectives as you learn the best ways to communicate and work together for positive change.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Chances are you will be part of a professional or personal team at some point. This course provides you with communication, problem-solving and leadership skills to keep your team on the right track and real-life scenarios that will help you master successful team-building and management.

Learning All About Teams

If you're on a team, this course is for you. Only by understanding teams fully and completely will you be able to create an outstanding team that works effectively and with high energy. In your first lesson, you will learn the characteristics of teams, the ways they can transform your workplace, and how to deal with resistance.

Building an Enthusiastic and Productive Team

Do you want to know the secrets of building passionate and dynamic teams? It's not as hard as you might think. You will begin this lesson by going over the basics: The different kinds of teams and the optimal number of members. Then, you will discover how to choose participants and clarify everyone's roles and responsibilities.

Developing a Strong Team

Don't go into a team blind. In this lesson, you will learn all the stages that teams go through and how to move successfully through each one. You will also learn the importance of creating a strong charter that will guide your team in accomplishing its goals. What can you do if members don't live up to your charter agreements? This lesson will also discuss how to approach them and get the best response.

Cultivating Leadership Skills

Are you aspiring to be a team leader, or do you already have a team to direct? A lot of teams even have rotating leadership where everyone gets a chance. In either case, this lesson is for you. By the end of the lesson, you will be confident enough to accept a leadership role with poise and purpose.

Ramping Up Team Spirit

Everyone needs to understand how to work well with other teammates. At the beginning of this lesson, you will measure your affinity for working with a team and learn how to develop strong relationships. Team spirit comes along with those strong relationships, rounding out your interactions to be complete and fulfilling.

Holding Great Meetings

Have you ever attended a meeting that made you yawn and want to dash for the door? Nobody likes to sit through those. In this lesson, you will learn how to avoid these types of meetings by understanding the ground rules. Then, you will learn about the problems that derail meetings from their full potential.

Making Decisions and Solving Problems

Your team exists in order to make good decisions and solve one or more problems. Communication is the key to accomplishing both. In this lesson, you will learn how to communicate in a team setting as well as different techniques your team can use to make the best decisions possible and solve problems effectively.

Completing Team Projects

Your team's job is to deliver the properly completed project on time, within budget. This lesson will show you how to create this plan. You will also learn how to share your plan with stakeholders, people who aren't on the team but experience the effects of your decisions, and how to interview those stakeholders so you can take their input into account.

Assembling a Virtual Team

Have you heard of virtual teams? With these teams, members live and work in different places. In this lesson you will discover what virtual teams are, what technology they use, and how teammates can work well in this environment.

Avoiding Obstacles

You have your team up and running, and then things start going awry. It's better to know how to avoid negative traps before you fall into them. In this lesson, you will learn how to deal with common team obstacles, including the bandwagon effect, the Abilene Paradox, core group domination, and escalation of commitment.

Dealing With Interpersonal Conflicts

This lesson deals with conflict. You may think that because teams come together to achieve a common goal, everyone should be working for the greater good and harmony should rule. Nothing could be further from the truth. You will look at what conflict is, how it comes about, how to handle it, and how it can actually benefit your team.

Assessing Team Progress

The final lesson explores methods of assessing team progress. How do you know your team is doing what it's supposed to be doing and if there's room for improvement? The best way is to assess your team's progress and use different methods to realign when necessary.

What you will learn

• Learn the components of a successful team and the stages of its development
• Master the skills you'll need to effectively manage projects, make decisions, and solve problems in a team setting
• Learn the pitfalls of unhealthy group interaction and minimize any of its effects on your team
• Learn the best ways to communicate and work together for positive change

How you will benefit

• Follow real-life examples and scenarios to help you identify with the team-building process
• Develop your leadership qualities and be a quality team participant
• Become an indispensable part of any organization as you learn to effectively lead or contribute to team projects

Vivian Harte has been teaching people the skills they need to build and maintain successful teams for over 15 years.  In addition to her online course, she helped students at a major university learn the skills of being a great team member and a team leader in the classroom, in the workplace, and in organizations.

What are the secrets to managing successful teams in the workplace? Explore communication techniques and problem-solving skills that will help you get your team on track in no time.

Teams are becoming a staple in today's workplace. In this course, you will learn the components of a successful team and the stages of its development. You will master the skills you will need to effectively manage projects, make decisions, and solve problems in a team setting. Plus, you will have a chance to learn the pitfalls of unhealthy group interaction and minimize any of its effects on your team.

Along the way, you will follow real-life examples and scenarios to help you identify with the team-building process. There's a lot more to it than just getting several people together in a room at the same time. Are you eager to develop your leadership qualities and be a quality team participant? Many of today's teams rotate leadership roles, so it's crucial to understand both perspectives as you learn the best ways to communicate and work together for positive change.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Chances are you will be part of a professional or personal team at some point. This course provides you with communication, problem-solving and leadership skills to keep your team on the right track and real-life scenarios that will help you master successful team-building and management.

Learning All About Teams

If you're on a team, this course is for you. Only by understanding teams fully and completely will you be able to create an outstanding team that works effectively and with high energy. In your first lesson, you will learn the characteristics of teams, the ways they can transform your workplace, and how to deal with resistance.

Building an Enthusiastic and Productive Team

Do you want to know the secrets of building passionate and dynamic teams? It's not as hard as you might think. You will begin this lesson by going over the basics: The different kinds of teams and the optimal number of members. Then, you will discover how to choose participants and clarify everyone's roles and responsibilities.

Developing a Strong Team

Don't go into a team blind. In this lesson, you will learn all the stages that teams go through and how to move successfully through each one. You will also learn the importance of creating a strong charter that will guide your team in accomplishing its goals. What can you do if members don't live up to your charter agreements? This lesson will also discuss how to approach them and get the best response.

Cultivating Leadership Skills

Are you aspiring to be a team leader, or do you already have a team to direct? A lot of teams even have rotating leadership where everyone gets a chance. In either case, this lesson is for you. By the end of the lesson, you will be confident enough to accept a leadership role with poise and purpose.

Ramping Up Team Spirit

Everyone needs to understand how to work well with other teammates. At the beginning of this lesson, you will measure your affinity for working with a team and learn how to develop strong relationships. Team spirit comes along with those strong relationships, rounding out your interactions to be complete and fulfilling.

Holding Great Meetings

Have you ever attended a meeting that made you yawn and want to dash for the door? Nobody likes to sit through those. In this lesson, you will learn how to avoid these types of meetings by understanding the ground rules. Then, you will learn about the problems that derail meetings from their full potential.

Making Decisions and Solving Problems

Your team exists in order to make good decisions and solve one or more problems. Communication is the key to accomplishing both. In this lesson, you will learn how to communicate in a team setting as well as different techniques your team can use to make the best decisions possible and solve problems effectively.

Completing Team Projects

Your team's job is to deliver the properly completed project on time, within budget. This lesson will show you how to create this plan. You will also learn how to share your plan with stakeholders, people who aren't on the team but experience the effects of your decisions, and how to interview those stakeholders so you can take their input into account.

Assembling a Virtual Team

Have you heard of virtual teams? With these teams, members live and work in different places. In this lesson you will discover what virtual teams are, what technology they use, and how teammates can work well in this environment.

Avoiding Obstacles

You have your team up and running, and then things start going awry. It's better to know how to avoid negative traps before you fall into them. In this lesson, you will learn how to deal with common team obstacles, including the bandwagon effect, the Abilene Paradox, core group domination, and escalation of commitment.

Dealing With Interpersonal Conflicts

This lesson deals with conflict. You may think that because teams come together to achieve a common goal, everyone should be working for the greater good and harmony should rule. Nothing could be further from the truth. You will look at what conflict is, how it comes about, how to handle it, and how it can actually benefit your team.

Assessing Team Progress

The final lesson explores methods of assessing team progress. How do you know your team is doing what it's supposed to be doing and if there's room for improvement? The best way is to assess your team's progress and use different methods to realign when necessary.

What you will learn

• Learn the components of a successful team and the stages of its development
• Master the skills you'll need to effectively manage projects, make decisions, and solve problems in a team setting
• Learn the pitfalls of unhealthy group interaction and minimize any of its effects on your team
• Learn the best ways to communicate and work together for positive change

How you will benefit

• Follow real-life examples and scenarios to help you identify with the team-building process
• Develop your leadership qualities and be a quality team participant
• Become an indispensable part of any organization as you learn to effectively lead or contribute to team projects

Vivian Harte has been teaching people the skills they need to build and maintain successful teams for over 15 years.  In addition to her online course, she helped students at a major university learn the skills of being a great team member and a team leader in the classroom, in the workplace, and in organizations.

What are the secrets to managing successful teams in the workplace? Explore communication techniques and problem-solving skills that will help you get your team on track in no time.

Teams are becoming a staple in today's workplace. In this course, you will learn the components of a successful team and the stages of its development. You will master the skills you will need to effectively manage projects, make decisions, and solve problems in a team setting. Plus, you will have a chance to learn the pitfalls of unhealthy group interaction and minimize any of its effects on your team.

Along the way, you will follow real-life examples and scenarios to help you identify with the team-building process. There's a lot more to it than just getting several people together in a room at the same time. Are you eager to develop your leadership qualities and be a quality team participant? Many of today's teams rotate leadership roles, so it's crucial to understand both perspectives as you learn the best ways to communicate and work together for positive change.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

What are the secrets to managing successful teams in the workplace? Explore communication techniques and problem-solving skills that will help you get your team on track in no time.

Learning All About Teams

If you're on a team, this course is for you. Only by understanding teams fully and completely will you be able to create an outstanding team that works effectively and with high energy. In your first lesson, you will learn the characteristics of teams, the ways they can transform your workplace, and how to deal with resistance.

Building an Enthusiastic and Productive Team

Do you want to know the secrets of building passionate and dynamic teams? It's not as hard as you might think. You will begin this lesson by going over the basics: The different kinds of teams and the optimal number of members. Then, you will discover how to choose participants and clarify everyone's roles and responsibilities.

Developing a Strong Team

Don't go into a team blind. In this lesson, you will learn all the stages that teams go through and how to move successfully through each one. You will also learn the importance of creating a strong charter that will guide your team in accomplishing its goals. What can you do if members don't live up to your charter agreements? This lesson will also discuss how to approach them and get the best response.

Cultivating Leadership Skills

Are you aspiring to be a team leader, or do you already have a team to direct? A lot of today's teams even have rotating leadership where everyone gets a chance. In either case, this lesson is for you. By the end of this lesson, you will be confident enough to accept a leadership role with poise and purpose.

Ramping Up Team Spirit

Everyone needs to understand how to work well with other teammates. At the beginning of this lesson, you will measure your affinity for working with a team and learn how to develop strong relationships. Team spirit comes along with those strong relationships, rounding out your interactions to be complete and fulfilling.

Holding Great Meetings

Have you ever attended a meeting that made you yawn and want to dash for the door? Nobody likes to sit through those. In this lesson, you will learn how to avoid these types of meetings by understanding the ground rules. Then, you will learn about the problems that derail meetings from their full potential.

Making Decisions and Solving Problems

Your team exists in order to make good decisions and solve one or more problems. Communication is the key to accomplishing both. In this lesson, you will learn how to communicate in a team setting as well as different techniques your team can use to make the best decisions possible and solve problems effectively.

Completing Team Projects

Your team's job is to deliver the properly completed project on time, within budget. This lesson will show you how to create this plan. You will also learn how to share your plan with stakeholders, people who aren't on the team but experience the effects of your decisions, and how to interview those stakeholders so you can take their input into account.

Assembling a Virtual Team

Have you heard of virtual teams? With these teams, members live and work in different places. In this lesson you will discover what virtual teams are, what technology they use, and how teammates can work well in this environment.

Avoiding Obstacles

You have your team up and running, and then things start going awry. It's better to know how to avoid negative traps before you fall into them. In this lesson, you will learn how to deal with common team obstacles, including the bandwagon effect, the Abilene Paradox, core group domination, and escalation of commitment.

Dealing with Interpersonal Conflicts

This lesson deals with conflict. You may think that because teams come together to achieve a common goal, everyone should be working for the greater good and harmony should rule. Nothing could be further from the truth. You will look at what conflict is, how it comes about, how to handle it, and how it can actually benefit your team.

Assessing Team Progress

The final lesson explores methods of assessing team progress. How do you know your team is doing what it's supposed to be doing and if there's room for improvement? The best way is to assess your team's progress and use different methods to realign when necessary.

Self-Study

What are the secrets to managing successful teams in the workplace? Explore communication techniques and problem-solving skills that will help you get your team on track in no time.

Teams are becoming a staple in today's workplace. In this course, you will learn the components of a successful team and the stages of its development. You will master the skills you will need to effectively manage projects, make decisions, and solve problems in a team setting. Plus, you will have a chance to learn the pitfalls of unhealthy group interaction and minimize any of its effects on your team.

Along the way, you will follow real-life examples and scenarios to help you identify with the team-building process. There's a lot more to it than just getting several people together in a room at the same time. Are you eager to develop your leadership qualities and be a quality team participant? Many of today's teams rotate leadership roles, so it's crucial to understand both perspectives as you learn the best ways to communicate and work together for positive change.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

What are the secrets to managing successful teams in the workplace? Explore communication techniques and problem-solving skills that will help you get your team on track in no time.

Learning All About Teams

If you're on a team, this course is for you. Only by understanding teams fully and completely will you be able to create an outstanding team that works effectively and with high energy. In your first lesson, you will learn the characteristics of teams, the ways they can transform your workplace, and how to deal with resistance.

Building an Enthusiastic and Productive Team

Do you want to know the secrets of building passionate and dynamic teams? It's not as hard as you might think. You will begin this lesson by going over the basics: The different kinds of teams and the optimal number of members. Then, you will discover how to choose participants and clarify everyone's roles and responsibilities.

Developing a Strong Team

Don't go into a team blind. In this lesson, you will learn all the stages that teams go through and how to move successfully through each one. You will also learn the importance of creating a strong charter that will guide your team in accomplishing its goals. What can you do if members don't live up to your charter agreements? This lesson will also discuss how to approach them and get the best response.

Cultivating Leadership Skills

Are you aspiring to be a team leader, or do you already have a team to direct? A lot of today's teams even have rotating leadership where everyone gets a chance. In either case, this lesson is for you. By the end of this lesson, you will be confident enough to accept a leadership role with poise and purpose.

Ramping Up Team Spirit

Everyone needs to understand how to work well with other teammates. At the beginning of this lesson, you will measure your affinity for working with a team and learn how to develop strong relationships. Team spirit comes along with those strong relationships, rounding out your interactions to be complete and fulfilling.

Holding Great Meetings

Have you ever attended a meeting that made you yawn and want to dash for the door? Nobody likes to sit through those. In this lesson, you will learn how to avoid these types of meetings by understanding the ground rules. Then, you will learn about the problems that derail meetings from their full potential.

Making Decisions and Solving Problems

Your team exists in order to make good decisions and solve one or more problems. Communication is the key to accomplishing both. In this lesson, you will learn how to communicate in a team setting as well as different techniques your team can use to make the best decisions possible and solve problems effectively.

Completing Team Projects

Your team's job is to deliver the properly completed project on time, within budget. This lesson will show you how to create this plan. You will also learn how to share your plan with stakeholders, people who aren't on the team but experience the effects of your decisions, and how to interview those stakeholders so you can take their input into account.

Assembling a Virtual Team

Have you heard of virtual teams? With these teams, members live and work in different places. In this lesson you will discover what virtual teams are, what technology they use, and how teammates can work well in this environment.

Avoiding Obstacles

You have your team up and running, and then things start going awry. It's better to know how to avoid negative traps before you fall into them. In this lesson, you will learn how to deal with common team obstacles, including the bandwagon effect, the Abilene Paradox, core group domination, and escalation of commitment.

Dealing with Interpersonal Conflicts

This lesson deals with conflict. You may think that because teams come together to achieve a common goal, everyone should be working for the greater good and harmony should rule. Nothing could be further from the truth. You will look at what conflict is, how it comes about, how to handle it, and how it can actually benefit your team.

Assessing Team Progress

The final lesson explores methods of assessing team progress. How do you know your team is doing what it's supposed to be doing and if there's room for improvement? The best way is to assess your team's progress and use different methods to realign when necessary.

Self-Study

This course will help you understand business environments, financial statements, and strategy so you can make more profitable business and personal financial decisions.

Are you interested in making better business decisions to increase your company's profits, move you up the corporate ladder, and help you reach a better, personal financial position? If so, this course is for you.

Using practical explanations and real-life examples, this course will show you how money flows through a typical business. You will learn the basics of how a business operates, including how to develop successful business strategies and how to use financial statements to make better business decisions.

Whether you're an employee, sales executive, supervisor, or manager, this course will help you understand basic financial information and use that information to make decisions that will positively affect your company's financial situation.

This is a business finance course for non-financial employees and managers. By taking it, you will obtain significantly improved business acumen skills and financial understanding. Position yourself to be more confident in your business and financial decisions.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Position yourself to be more confident in your business and financial decisions. This course will provide you with a better understanding of financial information and basic operations so you can make better decisions that will positively impact your company's bottom line.

Business Finance Basics

In this first lesson, you will learn the difference between financial knowledge and business acumen in a way that's easy to understand. You will also be introduced to a few basic financial strategies and explore what business finance can do for you, your company, and your personal finances.

The Business Model and Financial Flow

To gain a strong foundation in business finance, you'll need to understand the basic business model, its components, and how they fit into the larger organization. In this lesson, you will see how finances flow through the business and begin to master basic financial terminology. Afterwards, you will be able to apply what you've learned to your personal household and finances.

Financial Terminology and Concepts

Do you know what ROI refers to? What's a Sales Forecast, and why is it so important? In this lesson, you will learn these terms and many more. You will also gain an understanding of financial forces, which provide a foundation for developing financial strategies and driving profit.

Financial Statements

Financial statements can be one of the most mysterious parts of business finance. As you will see, however, all you need is to make sense of the three basic financial statements. With this lesson under your belt, you will be ready to take on the next crucial step: recording and tracking the annual finances on these statements.

The Income Statement

In this lesson, you will gain a broader understanding of the first of the financial statements you will be considering: the Income Statement. You will visit the hypothetical company Bouncy Balls Incorporated (BBI) and examine its annual statement to comprehend what all these numbers mean.

The Balance Sheet

Still working with the fictitious company BBI, you will explore what information is included in the Balance Sheet. You will continue your work to determine BBI's financial position and see where changes in business strategy may be needed.

The Statement of Cash Flows

You will finish your introduction to the basic financial statements as you review the Statement of Cash Flows. You will see how financial personnel use this statement as you continue your tour of BBI. As you work through the Statement of Cash Flows, you will start to put all the information together to improve your understanding of BBI's financial position.

Management's Discussion and Analysis (MD&A)

In this lesson, you will listen in at a roundtable meeting of executives at BBI as they discuss the company's financial statements. The meeting offers a great opportunity for you to get an insider's look into how executives develop the Management's Discussion & Analysis (MD&A).

Business and Financial Strategy—The Process

Now you are going to put all of the financial knowledge you've gained during this course to work as you consider some strategies for improving BBI's financial condition. You will explore how executives bring their financial knowledge in line with business needs to make solid business decisions that will have a positive impact on the company financials.

Cutting Expenses to Boost the Bottom Line

In this lesson, you will tackle a key issue in business: cost cutting. Expenses are such a huge part of business. Here, you will see how to use your new knowledge of financial reporting and your business acumen skills to develop strategies that have a positive impact on a company's bottom line.

Inventory and Cash Strategies

Continuing your exploration of financial strategy, you will use the decision-making process to examine the inventory situation at BBI and develop strategies to increase supply and production efficiencies. You will also see how to develop strategies to improve the BBI cash position so that more things can be done to increase the bottom line.

SWOT Analysis and Strategy Implementation

Now that you've gone through various strategies to increase sales, decrease expenses, and better manage company assets, it's time to see how to complete an overall strategic analysis of an organization. This lesson focuses on using an analytical process called SWOT (Strengths, Weaknesses, Opportunities, and Threats) to develop strategies to move your business and your personal financial life in a positive direction.

What you will learn

• Learn the difference between financial knowledge and business acumen
• Learn how finances flow through the business and begin to master basic financial terminology
• Gain an understanding of financial forces, which provide a foundation for developing financial strategies and driving profit
• Learn to make sense of three financial statements: Income Statement, Balance Sheet and Statement of Cash Flows
• Discover how executives bring their financial knowledge in line with business needs to make solid business decisions
• Learn how to cost cut with your new knowledge of financial reporting and your business acumen skills
• Discover how to develop strategies to increase supply and production efficiencies
• Learn to move your business and your personal financial life in a positive direction by focusing on an analytical process called SWOT (Strengths, Weaknesses, Opportunities, and Threats)

How you will benefit

• Gain a strong foundation in business finance
• You will increase your ability to think "big picture" and see how to take advantage of opportunities in your workplace and personal life
• Be able to apply what you have learned to your personal household finances

Matt Crabtree, CFP ®, earned his Bachelor of Science in Business, Information Systems Management, in 1999, a mini MBA certificate from The School of Management at Yale University in 2004, a certificate in Financial Planning from Pepperdine University's Graziadio School of Business in 2012 and has received the financial industry's most rigorous and prestigious professional designation of Certified Financial Planner ™. After many years in project management, office management, and business sales, Matt began training individuals and organizations in areas of business finance, leadership development, successful negotiations, sales management, and customer service excellence. Matt has trained individuals and various units within the U.S. Department of Defense, as well as corporate organizations including IBM (technology), Accuray (healthcare-technology), and Gen-Probe (molecular diagnostics). Matt's natural aptitude for explaining his material in an easy-to-understand and enjoyable manner allows each student to gain insights into areas that are often considered challenging.

This course will help you understand business environments, financial statements, and strategy so you can make more profitable business and personal financial decisions.

Are you interested in making better business decisions to increase your company's profits, move you up the corporate ladder, and help you reach a better, personal financial position? If so, this course is for you.

Using practical explanations and real-life examples, this course will show you how money flows through a typical business. You will learn the basics of how a business operates, including how to develop successful business strategies and how to use financial statements to make better business decisions.

Whether you're an employee, sales executive, supervisor, or manager, this course will help you understand basic financial information and use that information to make decisions that will positively affect your company's financial situation.

This is a business finance course for non-financial employees and managers. By taking it, you will obtain significantly improved business acumen skills and financial understanding. Position yourself to be more confident in your business and financial decisions.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Position yourself to be more confident in your business and financial decisions. This course will provide you with a better understanding of financial information and basic operations so you can make better decisions that will positively impact your company's bottom line.

Business Finance Basics

In this first lesson, you will learn the difference between financial knowledge and business acumen in a way that's easy to understand. You will also be introduced to a few basic financial strategies and explore what business finance can do for you, your company, and your personal finances.

The Business Model and Financial Flow

To gain a strong foundation in business finance, you'll need to understand the basic business model, its components, and how they fit into the larger organization. In this lesson, you will see how finances flow through the business and begin to master basic financial terminology. Afterwards, you will be able to apply what you've learned to your personal household and finances.

Financial Terminology and Concepts

Do you know what ROI refers to? What's a Sales Forecast, and why is it so important? In this lesson, you will learn these terms and many more. You will also gain an understanding of financial forces, which provide a foundation for developing financial strategies and driving profit.

Financial Statements

Financial statements can be one of the most mysterious parts of business finance. As you will see, however, all you need is to make sense of the three basic financial statements. With this lesson under your belt, you will be ready to take on the next crucial step: recording and tracking the annual finances on these statements.

The Income Statement

In this lesson, you will gain a broader understanding of the first of the financial statements you will be considering: the Income Statement. You will visit the hypothetical company Bouncy Balls Incorporated (BBI) and examine its annual statement to comprehend what all these numbers mean.

The Balance Sheet

Still working with the fictitious company BBI, you will explore what information is included in the Balance Sheet. You will continue your work to determine BBI's financial position and see where changes in business strategy may be needed.

The Statement of Cash Flows

You will finish your introduction to the basic financial statements as you review the Statement of Cash Flows. You will see how financial personnel use this statement as you continue your tour of BBI. As you work through the Statement of Cash Flows, you will start to put all the information together to improve your understanding of BBI's financial position.

Management's Discussion and Analysis (MD&A)

In this lesson, you will listen in at a roundtable meeting of executives at BBI as they discuss the company's financial statements. The meeting offers a great opportunity for you to get an insider's look into how executives develop the Management's Discussion & Analysis (MD&A).

Business and Financial Strategy—The Process

Now you are going to put all of the financial knowledge you've gained during this course to work as you consider some strategies for improving BBI's financial condition. You will explore how executives bring their financial knowledge in line with business needs to make solid business decisions that will have a positive impact on the company financials.

Cutting Expenses to Boost the Bottom Line

In this lesson, you will tackle a key issue in business: cost cutting. Expenses are such a huge part of business. Here, you will see how to use your new knowledge of financial reporting and your business acumen skills to develop strategies that have a positive impact on a company's bottom line.

Inventory and Cash Strategies

Continuing your exploration of financial strategy, you will use the decision-making process to examine the inventory situation at BBI and develop strategies to increase supply and production efficiencies. You will also see how to develop strategies to improve the BBI cash position so that more things can be done to increase the bottom line.

SWOT Analysis and Strategy Implementation

Now that you've gone through various strategies to increase sales, decrease expenses, and better manage company assets, it's time to see how to complete an overall strategic analysis of an organization. This lesson focuses on using an analytical process called SWOT (Strengths, Weaknesses, Opportunities, and Threats) to develop strategies to move your business and your personal financial life in a positive direction.

What you will learn

• Learn the difference between financial knowledge and business acumen
• Learn how finances flow through the business and begin to master basic financial terminology
• Gain an understanding of financial forces, which provide a foundation for developing financial strategies and driving profit
• Learn to make sense of three financial statements: Income Statement, Balance Sheet and Statement of Cash Flows
• Discover how executives bring their financial knowledge in line with business needs to make solid business decisions
• Learn how to cost cut with your new knowledge of financial reporting and your business acumen skills
• Discover how to develop strategies to increase supply and production efficiencies
• Learn to move your business and your personal financial life in a positive direction by focusing on an analytical process called SWOT (Strengths, Weaknesses, Opportunities, and Threats)

How you will benefit

• Gain a strong foundation in business finance
• You will increase your ability to think "big picture" and see how to take advantage of opportunities in your workplace and personal life
• Be able to apply what you have learned to your personal household finances

Matt Crabtree, CFP ®, earned his Bachelor of Science in Business, Information Systems Management, in 1999, a mini MBA certificate from The School of Management at Yale University in 2004, a certificate in Financial Planning from Pepperdine University's Graziadio School of Business in 2012 and has received the financial industry's most rigorous and prestigious professional designation of Certified Financial Planner ™. After many years in project management, office management, and business sales, Matt began training individuals and organizations in areas of business finance, leadership development, successful negotiations, sales management, and customer service excellence. Matt has trained individuals and various units within the U.S. Department of Defense, as well as corporate organizations including IBM (technology), Accuray (healthcare-technology), and Gen-Probe (molecular diagnostics). Matt's natural aptitude for explaining his material in an easy-to-understand and enjoyable manner allows each student to gain insights into areas that are often considered challenging.

This course will help you understand business environments, financial statements, and strategy so you can make more profitable business and personal financial decisions.

Are you interested in making better business decisions to increase your company's profits, move you up the corporate ladder, and help you reach a better, personal financial position? If so, this course is for you.

Using practical explanations and real-life examples, this course will show you how money flows through a typical business. You will learn the basics of how a business operates, including how to develop successful business strategies and how to use financial statements to make better business decisions.

Whether you're an employee, sales executive, supervisor, or manager, this course will help you understand basic financial information and use that information to make decisions that will positively affect your company's financial situation.

This is a business finance course for non-financial employees and managers. In six weeks, you will obtain significantly improved business acumen skills and financial understanding. Position yourself to be more confident in your business and financial decisions.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

• The instructional materials required for this course are included in enrollment and will be available online.

Come and explore different business strategies and discover how decisions using those strategies affect the financial landscape in a business organization and at home. In this course, you will learn about the basic business model and follow the flow of finances through business operations. You will gain an understanding of business acumen and see how companies use basic financial statements to report important information about their financial well-being.

Business Finance Basics

In this first lesson, you will learn the difference between financial knowledge and business acumen in a way that's easy to understand. You will also be introduced to a few basic financial strategies and explore what business finance can do for you, your company, and your personal finances.

The Business Model and Financial Flow

To gain a strong foundation in business finance, you need understand the basic business model, its components, and how they fit into the larger organization. You will see how finances flow through the business and begin to master basic financial terminology. At the end of this lesson, you will be able to apply what you've learned to your personal household and finances.

Financial Terminology and Concepts

Do you know what ROI refers to? What's a Sales Forecast, and why is it so important? In this lesson, you will learn these terms and many more. You will also gain an understanding of financial forces, which provide a foundation for developing financial strategies and driving profit.

Financial Statements

Financial statements can be one of the most mysterious parts of business finance. As you will see, however, all you need is to make sense of the three basic financial statements. With this lesson under your belt, you will be ready to take on the next crucial step: recording and tracking the annual finances on these statements.

The Income Statement

In this lesson, you will gain a broader understanding of the first of the financial statements you will be considering: the Income Statement. You will visit the hypothetical company Bouncy Balls Incorporated (BBI) and examine its annual statement to comprehend what all these numbers mean.

The Balance Sheet

Still working with the fictitious company BBI, you will explore what information is included in the Balance Sheet. You will continue your work to determine BBI's financial position and see where changes in business strategy may be needed.

The Statement of Cash Flows

You will finish your introduction to the basic financial statements as you review the Statement of Cash Flows. You will see how financial personnel use this statement as you continue your tour of BBI. As you work through the Statement of Cash Flows, you will start to put all the information together to improve your understanding of BBI's financial position.

Management's Discussion and Analysis (MD&A)

In this lesson, you will listen in at a roundtable meeting of executives at BBI as they discuss the company's financial statements. The meeting offers a great opportunity for you to get an insider's look into how executives develop the Management's Discussion & Analysis (MD&A).

Business and Financial Strategy—The Process

Now you are going to put all of the financial knowledge you've gained during this course to work as you consider some strategies for improving BBI's financial condition. You will explore how executives bring their financial knowledge in line with business needs to make solid business decisions that will have a positive impact on the company financials.

Cutting Expenses to Boost the Bottom Line

In this lesson, you will tackle a key issue in business: cost cutting. Expenses are such a huge part of business. Here, you will see how to use your new knowledge of financial reporting and your business acumen skills to develop strategies that have a positive impact on a company's bottom line.

Inventory and Cash Strategies

Continuing your exploration of financial strategy, you will use the decision-making process to examine the inventory situation at BBI and develop strategies to increase supply and production efficiencies. You will also see how to develop strategies to improve the BBI cash position so that more things can be done to increase the bottom line.

SWOT Analysis and Strategy Implementation

Now that you've gone through various strategies to increase sales, decrease expenses, and better manage company assets, it's time to see how to complete an overall strategic analysis of an organization. This lesson focuses on using an analytical process called SWOT (Strengths, Weaknesses, Opportunities, and Threats) to develop strategies to move your business and your personal financial life in a positive direction.

Self-Study

This course will help you understand business environments, financial statements, and strategy so you can make more profitable business and personal financial decisions.

Are you interested in making better business decisions to increase your company's profits, move you up the corporate ladder, and help you reach a better, personal financial position? If so, this course is for you.

Using practical explanations and real-life examples, this course will show you how money flows through a typical business. You will learn the basics of how a business operates, including how to develop successful business strategies and how to use financial statements to make better business decisions.

Whether you're an employee, sales executive, supervisor, or manager, this course will help you understand basic financial information and use that information to make decisions that will positively affect your company's financial situation.

This is a business finance course for non-financial employees and managers. In six weeks, you will obtain significantly improved business acumen skills and financial understanding. Position yourself to be more confident in your business and financial decisions.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

• The instructional materials required for this course are included in enrollment and will be available online.

Come and explore different business strategies and discover how decisions using those strategies affect the financial landscape in a business organization and at home. In this course, you will learn about the basic business model and follow the flow of finances through business operations. You will gain an understanding of business acumen and see how companies use basic financial statements to report important information about their financial well-being.

Business Finance Basics

In this first lesson, you will learn the difference between financial knowledge and business acumen in a way that's easy to understand. You will also be introduced to a few basic financial strategies and explore what business finance can do for you, your company, and your personal finances.

The Business Model and Financial Flow

To gain a strong foundation in business finance, you need understand the basic business model, its components, and how they fit into the larger organization. You will see how finances flow through the business and begin to master basic financial terminology. At the end of this lesson, you will be able to apply what you've learned to your personal household and finances.

Financial Terminology and Concepts

Do you know what ROI refers to? What's a Sales Forecast, and why is it so important? In this lesson, you will learn these terms and many more. You will also gain an understanding of financial forces, which provide a foundation for developing financial strategies and driving profit.

Financial Statements

Financial statements can be one of the most mysterious parts of business finance. As you will see, however, all you need is to make sense of the three basic financial statements. With this lesson under your belt, you will be ready to take on the next crucial step: recording and tracking the annual finances on these statements.

The Income Statement

In this lesson, you will gain a broader understanding of the first of the financial statements you will be considering: the Income Statement. You will visit the hypothetical company Bouncy Balls Incorporated (BBI) and examine its annual statement to comprehend what all these numbers mean.

The Balance Sheet

Still working with the fictitious company BBI, you will explore what information is included in the Balance Sheet. You will continue your work to determine BBI's financial position and see where changes in business strategy may be needed.

The Statement of Cash Flows

You will finish your introduction to the basic financial statements as you review the Statement of Cash Flows. You will see how financial personnel use this statement as you continue your tour of BBI. As you work through the Statement of Cash Flows, you will start to put all the information together to improve your understanding of BBI's financial position.

Management's Discussion and Analysis (MD&A)

In this lesson, you will listen in at a roundtable meeting of executives at BBI as they discuss the company's financial statements. The meeting offers a great opportunity for you to get an insider's look into how executives develop the Management's Discussion & Analysis (MD&A).

Business and Financial Strategy—The Process

Now you are going to put all of the financial knowledge you've gained during this course to work as you consider some strategies for improving BBI's financial condition. You will explore how executives bring their financial knowledge in line with business needs to make solid business decisions that will have a positive impact on the company financials.

Cutting Expenses to Boost the Bottom Line

In this lesson, you will tackle a key issue in business: cost cutting. Expenses are such a huge part of business. Here, you will see how to use your new knowledge of financial reporting and your business acumen skills to develop strategies that have a positive impact on a company's bottom line.

Inventory and Cash Strategies

Continuing your exploration of financial strategy, you will use the decision-making process to examine the inventory situation at BBI and develop strategies to increase supply and production efficiencies. You will also see how to develop strategies to improve the BBI cash position so that more things can be done to increase the bottom line.

SWOT Analysis and Strategy Implementation

Now that you've gone through various strategies to increase sales, decrease expenses, and better manage company assets, it's time to see how to complete an overall strategic analysis of an organization. This lesson focuses on using an analytical process called SWOT (Strengths, Weaknesses, Opportunities, and Threats) to develop strategies to move your business and your personal financial life in a positive direction.

Self-Study

Learn the fundamentals of business management and operational planning with a veteran supply chain manager. You will gain key operational skills, including risk management and quality control.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Any word processing application (not included in enrollment).
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Regardless of company size, operational management drives business success. This practical online course will teach you the fundamentals of business management and operational planning. You will gain essential skills and strategies that you can put into action at your workplace, such as risk management, scheduling, and control.

1. Business Operations
   1. Financial Management
   2. Lead and Manage Teams
   3. Implementing a Sales Plan
   4. Implementing Customer Service Strategies
   5. Implementing Marketing
   6. Implementing Continuous Improvement
   7. Build Client Relationships and Networks
2. Operations Management
   1. Operational Planning
   2. Manage Continuous Improvement
   3. Manage Risk
   4. Manage Intellectual Property
   5. Lead and Manage Workplace Relationships
   6. Build an Innovative Workplace
   7. Incorporate Digital Solutions
   8. Develop a Sales Plan
   9. Manage Quality Customer Service

What you will learn

• Key financial, risk, and operational management concepts
• Planning and implementing a range of operational solutions
• Building innovation in the workforce
• Leading and managing diverse teams

How you will benefit

• Gain key skills and knowledge in operational planning and administration
• Create actionable solutions to organizational problems in your business
• Learn from a veteran business instructor in a flexible online environment

Jamie Calbeto is an educator specializing in business, information technology, and logistics. He was both faculty at RMIT University Vietnam for more than a decade, teaching supply chain management and coordinating in the School of Business. Calbeto holds a Bachelor of Economics from University of Central Florida, a Master of Science in Industrial Technology from East Carolina University, and a Graduate Certificate in Tertiary Teaching and Learning.

Learn the fundamentals of business management and operational planning with a veteran supply chain manager. You will gain key operational skills, including risk management and quality control.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Any word processing application (not included in enrollment).
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Regardless of company size, operational management drives business success. This practical online course will teach you the fundamentals of business management and operational planning. You will gain essential skills and strategies that you can put into action at your workplace, such as risk management, scheduling, and control.

1. Business Operations
   1. Financial Management
   2. Lead and Manage Teams
   3. Implementing a Sales Plan
   4. Implementing Customer Service Strategies
   5. Implementing Marketing
   6. Implementing Continuous Improvement
   7. Build Client Relationships and Networks
2. Operations Management
   1. Operational Planning
   2. Manage Continuous Improvement
   3. Manage Risk
   4. Manage Intellectual Property
   5. Lead and Manage Workplace Relationships
   6. Build an Innovative Workplace
   7. Incorporate Digital Solutions
   8. Develop a Sales Plan
   9. Manage Quality Customer Service

What you will learn

• Key financial, risk, and operational management concepts
• Planning and implementing a range of operational solutions
• Building innovation in the workforce
• Leading and managing diverse teams

How you will benefit

• Gain key skills and knowledge in operational planning and administration
• Create actionable solutions to organizational problems in your business
• Learn from a veteran business instructor in a flexible online environment

Jamie Calbeto is an educator specializing in business, information technology, and logistics. He was both faculty at RMIT University Vietnam for more than a decade, teaching supply chain management and coordinating in the School of Business. Calbeto holds a Bachelor of Economics from University of Central Florida, a Master of Science in Industrial Technology from East Carolina University, and a Graduate Certificate in Tertiary Teaching and Learning.

This online course equips mid-level business analysts with 2-3 years of business analysis experience to learn the best practices and skillsets essential to advance their existing professions and grow their careers.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook device.
• Headset and microphone.

Software Requirements:

• Software Requirements:
• PC: Windows 10 or later operating systems. 
• Mac: OS 10.6 or later.  
• Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Word Online
• Adobe Acrobat Reader
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

As per a study by LinkedIn, business analysis is one of the fastest-growing professions. With increasing dependence on technology projects, organizations are hiring a larger number of business analysts. The Certification of Capability in Business Analysis (CCBA) credential from the International Institute of Business Analysis (IIBA) is a highly valued certification in the business analyst domain for mid-level business analysts in the world.

The Certification of Capability in Business Analysis (CCBA) Prep Course provides highly focused exam preparation support for IIBA Level 2 – CCBA exam. This course offers extensive business analyst certification support to candidates through sessions fully aligned to the Business Analysis Body of Knowledge (BABOK) v3.0 along with office hours. 

This comprehensive business analysis course has been designed by experts who successfully assisted several business analysts in achieving their CCBA credentials. The learning resources, study plan, exam tips, question bank, and exam simulators are fully aligned to the CCBA v3 exam pattern and equip you to prepare effectively, identify areas of weakness, and face the certification exam confidently.

1. INSTRUCTIONS
1. How to Use Thinkific Learning Portal
2. Introduction
1. Introduction
2. BA V3 Themes
3. BA knowledge areas
4. BA V3 Glossary
5. Study Guide - Preface and Introduction
6. Presentation - Introduction to BABOK
3. BA Key Concepts
1. Key terms
2. Requirements classifications
3. BABOK roles
4. Study Guide - Business analysis Key Concepts
5. Concept Questions - BA Concepts
6. Concept Questions - BABOK Terms
7. CCBA - Warm up - Intro to BA
8. CCBA - Warm up - BABOK Terms
4. BA Planning and Monitoring
1. Intro to BA planning and monitoring
2. Task 1 - Plan BA approach
3. Task 2 - Plan stakeholder engagement
4. Task 3 - Plan BA governance
5. Task 4 - Plan BA information management
6. Task 5 - Identify BA performance improvements
7. Study Guide - Business Analysis Planning and Monitoring
8. Concept Questions - BA Planning
9. CCBA - Warm up - BA Planning & Monitoring
10. CCBA - Scenarios - BA Planning and Monitoring - Set - 1
11. CCBA - Scenarios - BA Planning and Monitoring - Set - 2
12. Flashcards - BA Planning
13. Audiobook - BA Planning
14. Presentation - BA Planning
5. Elicitation and Collaboration
1. Intro to Elicitation and collaboration
2. Task 1 - Prepare for elicitation
3. Task 2 - Conduct elicitation
4. Task 3 - Confirm elicitation result
5. Task 4 - Communicate BA information
6. Task 5 - Manage stakeholder collaboration
7. Study Guide - Elicitation and Collaboration
8. Concept Questions - Elicitation - Part 1
9. Concept Questions - Elicitation - Part 2
10. CCBA - Warm up - Elicitation
11. CCBA - Scenarios - Elicitation - Set - 1
12. CCBA - Scenarios - Elicitation - Set - 2
13. Flashcards - Elicitation
14. Audiobook - Elicitation
15. Presentation - Elicitation and Collaboration
6. Requirements LCM
1. Intro Requirements Lifecycle Management
2. Task 1 - Trace Requirements
3. Task 2 - Maintain Requirements
4. Task 3 - Prioritize Requirements
5. Task 4 - Assess Requirements Changes
6. Task 5 - Approve Requirements
7. Study Guide - Chapter 5 - Requirements Life Cycle Management
8. Concept Questions - Req. LCM
9. CCBA - Warm up - Req. LCM
10. CCBA - Scenarios - Req. LCM - Set - 1
11. CCBA - Scenarios - Req. LCM - Set - 2
12. Flashcards - Req. LCM
13. Audiobook - Req. LCM
14. Presentation - Req. LCM
7. Strategy Analysis
   1. Intro to Strategy analysis
   2. Task 1 - Analyze current state
   3. Task 2 - Define future state
   4. Task 3 - Assess risks
   5. Task 4 - Define change strategy
   6. Study Guide - Chapter 6 - Strategy Analysis
   7. Concept Questions - Strategy Analysis
   8. CCBA - Warm up - Strategy analysis
   9. CCBA - Scenarios - Strategy analysis - Set - 1
   10. CCBA - Scenarios - Strategy analysis - Set - 2
   11. Flashcards - Strategy Analysis
   12. Audiobook - Strategy Analysis
   13. Presentation - Strategy Analysis
8. Requirements Analysis and Design Def.
   1. Intro to Requirements analysis and design definition
   2. Task 1 - Specify and Model Requirements
   3. Task 2 - Verify Requirements
   4. Task 3 - Validate requirements
   5. Task 4 - Define Requirements architecture
   6. Task 5 - Define Design Options
   7. Task 6 - Analyze Potential Value and Recommend Solution
   8. Study Guide - Chapter 7 - Requirements Analysis and Design Definition
   9. Concept Questions - RADD - Part 1
   10. Concept Questions - RADD - Part 2
   11. CCBA - Warm up - Requirements Analysis and Design
   12. CCBA - Scenarios - Req. Analysis and Design - Set - 1
   13. CCBA - Scenarios - Req. Analysis - Set - 2
   14. Flashcards - RADD
   15. Audiobook - RADD
   16. Presentation - RADD
9. Solution Evaluation
1. Intro to Solution Evaluation
2. Task 1 - Measure solution performance
3. Task 2 - Analyze performance measures
4. Task 3 - Assess solution limitations
5. Task 4 - Assess enterprise limitations
6. Task 5 - Recommend actions to increase solution value
7. Study guide - chapter 8 - Solution Evaluation
8. Concept questions - solution evaluation
9. CCBA - Warm up - solution evaluation
10. CCBA - Scenarios - solution evaluation - set - 1
11. CCBA - Scenarios - solution evaluation - set - 2
12. Flashcards - solution evaluation
13. Audiobook - Solution Evaluation
14. Presentation - Solution Evaluation
10. Underlying Competencies
1. Intro to Underlying Competencies
2. 1-Analytical Thinking and Problem Solving
3. 2-Behavioral Characteristics
4. 3-Business Knowledge
5. 4-Communication Skills
6. 5-Interaction Skills
7. 6-Tools and Technology
8. Study Guide - Chapter 9 - Underlying Competencies
9. Concept Questions - Underlying Competencies - Part 1
10. Concept Questions - Underlying Competencies - Part 2
11. CCBA - Warm up - Underlying competencies
11. Techniques
1. Acceptance and evaluation criteria
2. Backlog Management
3. Balanced scorecards
4. Benchmarking and market analysis
5. Brainstorming
6. Business Cases
7. Business capability analysis
8. Business Model Canvas
9. Business rules analysis
10. Collaborative games
11. Concept modelling
12. Data dictionary
13. Data flow diagrams
14. Data mining
15. Data modelling
16. Decision analysis
17. Decision modelling
18. Document analysis
19. Estimation
20. Financial analysis
21. Focus groups
22. Functional decomposition
23. Glossary
24. Interface analysis
25. Interviews
26. Item tracking
27. Lessons learned
28. Metrics and key performance indicators
29. Mind mapping
30. Non-functional requirements analysis
31. Observation
32. Organizational modelling
33. Prioritization
34. Process analysis
35. Process modelling
36. Prototyping
37. Reviews
38. Risk analysis and management
39. Roles and permissions matrix
40. Root cause analysis
41. Scope models
42. Sequence diagrams
43. Stakeholder list map or personas
44. State modelling
45. Survey or questionnaire
46. SWOT analysis
47. Use cases and scenarios
48. User stories
49. Vendor assessment
50. Workshops
51. Study Guide - Chapter 10 - Techniques
52. Concept Questions - Techniques - Part 1
53. Concept Questions - Techniques - Part 2
54. Knowledge Based Questions - Techniques
55. Presentation - BA Techniques
12. Past Session Recordings
1. Links for Past Session Recordings - CCBA
13. Modelling
1. UML Intro
2. UML Use case modeling
3. UML Activity Diagram
4. UML State Diagram
5. UML using Visio
14. Workshop Materials
1. BA Techniques - When to use which one
2. CCBA Session Plan
3. CCBA Study Guide
4. Requirements Traceability Relationships
15. Reference Materials
1. BABOK V3 KAs and Tasks Overview Mindmap
2. 6 KAs and 30 Tasks of BABOK V3 Mindmap
3. BABOK V3 Techniques Mind-map
4. BABOK Word Cloud Mindmap
5. BABOK V3 Tasks Summary
6. 205 - Business Analysis Workbook
7. 206 - BABOK V3 Glossary-KA wise
8. 207 - BABOK V3 Tasks Summary
16. Exam Prep Help
1. Presentation - Scenario Based Questions
2. The Ultimate IIBA Exams Info Guide
3. CCBA Exam Preparation Plan with FAQs
4. CCBA V3 Application Simulator
5. Adaptive US Certificate
6. Study Tips you need for IIBA Cert. Exam
7. The Ultimate IIBA Exam Tips Guide
8. CCBA v3 Audiobook
9. BABOK Analysis Document
17. Simulations
1. CCBA Simulations 1-3

What you will learn

• Complete overview of the knowledge areas of BABOK v3.0
• Preparation process for CCBA
• Tasks and techniques for business analysis
• Prepare for the final exam with chapter-based questions and simulations

How you will benefit

• Develop expertise on BABOK fundamentals and best practices
• Open new career opportunities and expand your skillset
• Obtain the information needed to succeed in taking the CCBA exam

LN Mishra

LN Mishra is the co-founder and chief operating officer (COO) of Adaptive US Inc. and has over 28 years of experience in business analysis, where he has assisted more than 1200 business analysts in becoming IIBA certified.

LN is the only trainer who holds all seven certifications from IIBA (ECBA, CCBA, CBAP, CCA, AAC, CBDA, and CPOA) and CPRE from IREB in Germany. He has held numerous workshops in business analysis and consulted and trained clients in the US, Europe, and India, including Toshiba, Nordstrom, AkzoNobel, AXA, MindTree, iGate, Ness, and more.

LN holds a post-graduate diploma in Management (PGDM) from IIM Ahmedabad and BE (Honors) in Electronics. He has also authored over 20 books on business analysis, including Practical Requirements Engineering, Mastering CBAP, CBAP Question Bank, Mastering CPRE, CPRE Question Bank, and Stories for IT Trainers.

This online course equips mid-level business analysts with 2-3 years of business analysis experience to learn the best practices and skillsets essential to advance their existing professions and grow their careers.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook device.
• Headset and microphone.

Software Requirements:

• Software Requirements:
• PC: Windows 10 or later operating systems. 
• Mac: OS 10.6 or later.  
• Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Word Online
• Adobe Acrobat Reader
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

As per a study by LinkedIn, business analysis is one of the fastest-growing professions. With increasing dependence on technology projects, organizations are hiring a larger number of business analysts. The Certification of Capability in Business Analysis (CCBA) credential from the International Institute of Business Analysis (IIBA) is a highly valued certification in the business analyst domain for mid-level business analysts in the world.

The Certification of Capability in Business Analysis (CCBA) Prep Course provides highly focused exam preparation support for IIBA Level 2 – CCBA exam. This course offers extensive business analyst certification support to candidates through sessions fully aligned to the Business Analysis Body of Knowledge (BABOK) v3.0 along with office hours. 

This comprehensive business analysis course has been designed by experts who successfully assisted several business analysts in achieving their CCBA credentials. The learning resources, study plan, exam tips, question bank, and exam simulators are fully aligned to the CCBA v3 exam pattern and equip you to prepare effectively, identify areas of weakness, and face the certification exam confidently.

1. INSTRUCTIONS
1. How to Use Thinkific Learning Portal
2. Introduction
1. Introduction
2. BA V3 Themes
3. BA knowledge areas
4. BA V3 Glossary
5. Study Guide - Preface and Introduction
6. Presentation - Introduction to BABOK
3. BA Key Concepts
1. Key terms
2. Requirements classifications
3. BABOK roles
4. Study Guide - Business analysis Key Concepts
5. Concept Questions - BA Concepts
6. Concept Questions - BABOK Terms
7. CCBA - Warm up - Intro to BA
8. CCBA - Warm up - BABOK Terms
4. BA Planning and Monitoring
1. Intro to BA planning and monitoring
2. Task 1 - Plan BA approach
3. Task 2 - Plan stakeholder engagement
4. Task 3 - Plan BA governance
5. Task 4 - Plan BA information management
6. Task 5 - Identify BA performance improvements
7. Study Guide - Business Analysis Planning and Monitoring
8. Concept Questions - BA Planning
9. CCBA - Warm up - BA Planning & Monitoring
10. CCBA - Scenarios - BA Planning and Monitoring - Set - 1
11. CCBA - Scenarios - BA Planning and Monitoring - Set - 2
12. Flashcards - BA Planning
13. Audiobook - BA Planning
14. Presentation - BA Planning
5. Elicitation and Collaboration
1. Intro to Elicitation and collaboration
2. Task 1 - Prepare for elicitation
3. Task 2 - Conduct elicitation
4. Task 3 - Confirm elicitation result
5. Task 4 - Communicate BA information
6. Task 5 - Manage stakeholder collaboration
7. Study Guide - Elicitation and Collaboration
8. Concept Questions - Elicitation - Part 1
9. Concept Questions - Elicitation - Part 2
10. CCBA - Warm up - Elicitation
11. CCBA - Scenarios - Elicitation - Set - 1
12. CCBA - Scenarios - Elicitation - Set - 2
13. Flashcards - Elicitation
14. Audiobook - Elicitation
15. Presentation - Elicitation and Collaboration
6. Requirements LCM
1. Intro Requirements Lifecycle Management
2. Task 1 - Trace Requirements
3. Task 2 - Maintain Requirements
4. Task 3 - Prioritize Requirements
5. Task 4 - Assess Requirements Changes
6. Task 5 - Approve Requirements
7. Study Guide - Chapter 5 - Requirements Life Cycle Management
8. Concept Questions - Req. LCM
9. CCBA - Warm up - Req. LCM
10. CCBA - Scenarios - Req. LCM - Set - 1
11. CCBA - Scenarios - Req. LCM - Set - 2
12. Flashcards - Req. LCM
13. Audiobook - Req. LCM
14. Presentation - Req. LCM
7. Strategy Analysis
   1. Intro to Strategy analysis
   2. Task 1 - Analyze current state
   3. Task 2 - Define future state
   4. Task 3 - Assess risks
   5. Task 4 - Define change strategy
   6. Study Guide - Chapter 6 - Strategy Analysis
   7. Concept Questions - Strategy Analysis
   8. CCBA - Warm up - Strategy analysis
   9. CCBA - Scenarios - Strategy analysis - Set - 1
   10. CCBA - Scenarios - Strategy analysis - Set - 2
   11. Flashcards - Strategy Analysis
   12. Audiobook - Strategy Analysis
   13. Presentation - Strategy Analysis
8. Requirements Analysis and Design Def.
   1. Intro to Requirements analysis and design definition
   2. Task 1 - Specify and Model Requirements
   3. Task 2 - Verify Requirements
   4. Task 3 - Validate requirements
   5. Task 4 - Define Requirements architecture
   6. Task 5 - Define Design Options
   7. Task 6 - Analyze Potential Value and Recommend Solution
   8. Study Guide - Chapter 7 - Requirements Analysis and Design Definition
   9. Concept Questions - RADD - Part 1
   10. Concept Questions - RADD - Part 2
   11. CCBA - Warm up - Requirements Analysis and Design
   12. CCBA - Scenarios - Req. Analysis and Design - Set - 1
   13. CCBA - Scenarios - Req. Analysis - Set - 2
   14. Flashcards - RADD
   15. Audiobook - RADD
   16. Presentation - RADD
9. Solution Evaluation
1. Intro to Solution Evaluation
2. Task 1 - Measure solution performance
3. Task 2 - Analyze performance measures
4. Task 3 - Assess solution limitations
5. Task 4 - Assess enterprise limitations
6. Task 5 - Recommend actions to increase solution value
7. Study guide - chapter 8 - Solution Evaluation
8. Concept questions - solution evaluation
9. CCBA - Warm up - solution evaluation
10. CCBA - Scenarios - solution evaluation - set - 1
11. CCBA - Scenarios - solution evaluation - set - 2
12. Flashcards - solution evaluation
13. Audiobook - Solution Evaluation
14. Presentation - Solution Evaluation
10. Underlying Competencies
1. Intro to Underlying Competencies
2. 1-Analytical Thinking and Problem Solving
3. 2-Behavioral Characteristics
4. 3-Business Knowledge
5. 4-Communication Skills
6. 5-Interaction Skills
7. 6-Tools and Technology
8. Study Guide - Chapter 9 - Underlying Competencies
9. Concept Questions - Underlying Competencies - Part 1
10. Concept Questions - Underlying Competencies - Part 2
11. CCBA - Warm up - Underlying competencies
11. Techniques
1. Acceptance and evaluation criteria
2. Backlog Management
3. Balanced scorecards
4. Benchmarking and market analysis
5. Brainstorming
6. Business Cases
7. Business capability analysis
8. Business Model Canvas
9. Business rules analysis
10. Collaborative games
11. Concept modelling
12. Data dictionary
13. Data flow diagrams
14. Data mining
15. Data modelling
16. Decision analysis
17. Decision modelling
18. Document analysis
19. Estimation
20. Financial analysis
21. Focus groups
22. Functional decomposition
23. Glossary
24. Interface analysis
25. Interviews
26. Item tracking
27. Lessons learned
28. Metrics and key performance indicators
29. Mind mapping
30. Non-functional requirements analysis
31. Observation
32. Organizational modelling
33. Prioritization
34. Process analysis
35. Process modelling
36. Prototyping
37. Reviews
38. Risk analysis and management
39. Roles and permissions matrix
40. Root cause analysis
41. Scope models
42. Sequence diagrams
43. Stakeholder list map or personas
44. State modelling
45. Survey or questionnaire
46. SWOT analysis
47. Use cases and scenarios
48. User stories
49. Vendor assessment
50. Workshops
51. Study Guide - Chapter 10 - Techniques
52. Concept Questions - Techniques - Part 1
53. Concept Questions - Techniques - Part 2
54. Knowledge Based Questions - Techniques
55. Presentation - BA Techniques
12. Past Session Recordings
1. Links for Past Session Recordings - CCBA
13. Modelling
1. UML Intro
2. UML Use case modeling
3. UML Activity Diagram
4. UML State Diagram
5. UML using Visio
14. Workshop Materials
1. BA Techniques - When to use which one
2. CCBA Session Plan
3. CCBA Study Guide
4. Requirements Traceability Relationships
15. Reference Materials
1. BABOK V3 KAs and Tasks Overview Mindmap
2. 6 KAs and 30 Tasks of BABOK V3 Mindmap
3. BABOK V3 Techniques Mind-map
4. BABOK Word Cloud Mindmap
5. BABOK V3 Tasks Summary
6. 205 - Business Analysis Workbook
7. 206 - BABOK V3 Glossary-KA wise
8. 207 - BABOK V3 Tasks Summary
16. Exam Prep Help
1. Presentation - Scenario Based Questions
2. The Ultimate IIBA Exams Info Guide
3. CCBA Exam Preparation Plan with FAQs
4. CCBA V3 Application Simulator
5. Adaptive US Certificate
6. Study Tips you need for IIBA Cert. Exam
7. The Ultimate IIBA Exam Tips Guide
8. CCBA v3 Audiobook
9. BABOK Analysis Document
17. Simulations
1. CCBA Simulations 1-3

What you will learn

• Complete overview of the knowledge areas of BABOK v3.0
• Preparation process for CCBA
• Tasks and techniques for business analysis
• Prepare for the final exam with chapter-based questions and simulations

How you will benefit

• Develop expertise on BABOK fundamentals and best practices
• Open new career opportunities and expand your skillset
• Obtain the information needed to succeed in taking the CCBA exam

LN Mishra

LN Mishra is the co-founder and chief operating officer (COO) of Adaptive US Inc. and has over 28 years of experience in business analysis, where he has assisted more than 1200 business analysts in becoming IIBA certified.

LN is the only trainer who holds all seven certifications from IIBA (ECBA, CCBA, CBAP, CCA, AAC, CBDA, and CPOA) and CPRE from IREB in Germany. He has held numerous workshops in business analysis and consulted and trained clients in the US, Europe, and India, including Toshiba, Nordstrom, AkzoNobel, AXA, MindTree, iGate, Ness, and more.

LN holds a post-graduate diploma in Management (PGDM) from IIM Ahmedabad and BE (Honors) in Electronics. He has also authored over 20 books on business analysis, including Practical Requirements Engineering, Mastering CBAP, CBAP Question Bank, Mastering CPRE, CPRE Question Bank, and Stories for IT Trainers.

CBAP credential training equips senior business analysts to lead challenging assignments and solve complex business problems with confidence. Learn the skills and knowledge you need to advance your business analysis career in this comprehensive online course. 

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook device.
• Headset and microphone.

Software Requirements:

• PC: Windows 10 or later operating systems. 
• Mac: OS 10.6 or later.  
• Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Word Online
• Adobe Acrobat Reader
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Business analysis is one of the fastest-growing professions, with Certified Business Analysis Professional (CBAP) holders earning up to 26% more, according to an IIBA salary survey. Senior business analysts usually earn over $100K per annum. With increasing dependence on technology projects, organizations are hiring a larger number of business analysts. The Certified Business Analysis Professional (CBAP)credential from the International Institute of Business Analysis (IIBA) is the most valued certification in the business analytics domain for senior business analysts in the world.

The Certified Business Analysis Professional (CBAP) Prep Course provides highly focused exam preparation support for IIBA Level 3 – CBAP exam. This course provides extensive support for you through sessions fully aligned to the Business Analysis Body of Knowledge (BABOK) v3.0 and office hours. This business analysis course has been designed by experts who have assisted hundreds of business analysts to complete the CBAP exam successfully.

The learning resources, study plan, exam tips, question banks, and exam simulators are fully aligned to the CBAP v3 exam pattern and equip you to prepare effectively, identify areas of weakness, and face the CBAP exam confidently.

1. INSTRUCTIONS
   1. How to Use Thinkific Learning Portal
2. Introduction
1. Introduction
2. BA V3 Themes
3. BA knowledge area
4. BA V3 Glossary
5. Study Guide - Preface and Introduction
6. Presentation - Introduction to BABOK
3. BA Key Concepts
1. Key terms
2. Requirements classifications
3. BABOK roles
4. Study Guide - Business Analysis Key Concepts
5. Concept Questions - BA Concepts
6. Concept Questions - BABOK Terms
7. CBAP - Warm-up Level 1 - Intro to BA
8. CBAP - Warm-up Level 1 - BABOK Terms
4. BA Planning and Monitoring
1. Intro to BA planning and monitoring
2. Task 1 - Plan BA approach
3. Task 2 - Plan stakeholder engagement
4. Task 3 - Plan BA governance
5. Task 4 - Plan BA information management
6. Task 5 - Identify BA performance improvements
7. Study Guide - Business Analysis Planning and Monitoring
8. Concept Questions - BA Planning
9. CBAP - Warm-up Level 1 - BA Planning & Monitoring
10. CBAP - Warm-up Level 2 - BA Planning and Monitoring
11. CBAP - Scenarios - BA Planning and Monitoring
12. CBAP Cases - BA Planning
13. Flashcards - BA Planning
14. Audiobook - BA Planning
15. Presentation - BA Planning
5. Elicitation and Collaboration
1. Intro to Elicitation and collaboration
2. Task 1 - Prepare for elicitation
3. Task 2 - Conduct elicitation
4. Task 3 - Confirm elicitation result
5. Task 4 - Communicate BA information
6. Task 5 - Manage stakeholder collaboration
7. Study Guide - Elicitation and Collaboration
8. Concept Questions - Elicitation - Part 1
9. Concept Questions - Elicitation - Part 2
10. CBAP - Warm-up Level 1 - Elicitation
11. CBAP - Warm-up Level 2 - Elicitation
12. CBAP - Scenarios - Elicitation
13. CBAP Cases - Elicitation
14. Flashcards - Elicitation
15. Audiobook - Elicitation
16. Presentation - Elicitation and Collaboration
6. Requirements LCM
1. Intro Requirements Life cycle Management
2. Task 1 - Trace Requirements
3. Task 2 - Maintain Requirements
4. Task 3 - Prioritize Requirements
5. Task 4 - Assess Requirements Changes
6. Task 5 - Approve Requirements
7. Study Guide - Chapter 5 - Requirements Life Cycle Management
8. Concept Questions - Req. LCM
9. CBAP - Warm-up Level 1 - Req. LCM
10. CBAP - Warm-up Level 2 - Req. LCM
11. CBAP - Scenarios - Req. LCM
12. CBAP Cases - Req. LCM
13. Flashcards - Req. LCM
14. Audiobook - Req. LCM
15. Presentation - Req. LCM
7. Strategy Analysis
1. Intro to Strategy analysis
2. Task 1 - Analyze current state
3. Task 2 - Define future state
4. Task 3 - Assess risks
5. Task 4 - Define change strategy
6. Study Guide - Chapter 6 - Strategy Analysis
7. Concept Questions - Strategy Analysis
8. CBAP - Warm-up Level 1 - Strategy analysis
9. CBAP - Warm-up Level 2 - Strategy analysis
10. CBAP - Scenarios - Strategy analysis
11. CBAP Cases - Strategy Analysis
12. Flashcards - Strategy Analysis
13. Audiobook - Strategy Analysis
14. Presentation - Strategy Analysis
8. Requirements Analysis and Design Def.
1. Intro to Requirements analysis and design definition
2. Task 1 - Specify and Model Requirements
3. Task 2 - Verify Requirements
4. Task 3 - Validate requirements
5. Task 4 - Define Requirements architecture
6. Task 5 - Define Design Options
7. Task 6 - Analyze Potential Value and Recommend Solution
8. Study Guide - Chapter 7 - Requirements Analysis and Design Definition
9. Concept Questions - RADD - Part 1
10. Concept Questions - RADD - Part 2
11. CBAP - Warm-up Level 1 - Req. Analysis and Design
12. CBAP - Warm-up Level 2 - Req. Analysis and Design
13. CBAP - Scenario - Req. analysis
14. CBAP Cases - RADD
15. Flashcards - RADD
16. Audiobook - RADD
17. Presentation - RADD
9. Solution Evaluation
1. Intro to Solution Evaluation
2. Task 1 - Measure solution performance
3. Task 2 - Analyze performance measures
4. Task 3 - Assess solution limitations
5. Task 4 - Assess enterprise limitations
6. Task 5 - Recommend actions to increase solution value
7. Study Guide - Chapter 8 - Solution Evaluation
8. Concept Questions - Solution Evaluation
9. CBAP - Warm-up Level 1 - Solution evaluation
10. CBAP - Warm-up Level 2 - Solution evaluation
11. CBAP - Scenarios - Solution evaluation
12. CBAP Cases - Solu. Eval. - 01
13. Flashcards - Solution Evaluation
14. Audiobook - Solution Evaluation
15. Presentation - Solution Evaluation
10. Underlying Competencies
1. Intro to Underlying Competencies
2. 1-Analytical Thinking and Problem Solving
3. 2-Behavioral Characteristics
4. 3-Business Knowledge
5. 4-Communication Skills
6. 5-Interaction Skills
7. 6-Tools and Technology
8. Study Guide - Chapter 9 - Underlying Competencies
9. Concept Questions - Underlying Competencies - Part 1
10. Concept Questions - Underlying Competencies - Part 2
11. CBAP - Warm-up Level 1 - Underlying competencies
11. Techniques
1. Acceptance and evaluation criteria
2. Backlog Management
3. Balanced scorecards
4. Benchmarking and market analysis
5. Brainstorming
6. Business Cases
7. Business capability analysis
8. Business Model Canvas
9. Business rules analysis
10. Collaborative games
11. Concept modelling
12. Data dictionary
13. Data flow diagrams
14. Data mining
15. Data modelling
16. Decision analysis
17. Decision modelling
18. Document analysis
19. Estimation
20. Financial analysis
21. Focus groups
22. Functional decomposition
23. Glossary
24. Interface analysis
25. Interviews
26. Item tracking
27. Lessons learned
28. Metrics and key performance indicators
29. Mind mapping
30. Non-functional requirements analysis
31. Observation
32. Organizational modelling
33. Prioritization
34. Process analysis
35. Process modelling
36. Prototyping
37. Reviews
38. Risk analysis and management
39. Roles and permissions matrix
40. Root cause analysis
41. Scope models
42. Sequence diagrams
43. Stakeholder list map or personas
44. State modelling
45. Survey or questionnaire
46. SWOT analysis
47. Use cases and scenarios
48. User stories
49. Vendor assessment
50. Workshops
51. Study Guide - Chapter 10 - Techniques
52. Concept Questions - Techniques - Part 1
53. Concept Questions - Techniques - Part 2
54. Knowledge Based Questions - Techniques
55. Presentation - BA Techniques
12. Past Session Recordings
1. Links for Past Session Recordings - CBAP
13. Modelling
1. UML Intro
2. UML Use case modeling
3. UML Activity Diagram
4. UML State Diagram
5. UML using Visio
14. Workshop Materials
1. CBAP Session Plan
2. CBAP Study Guide
3. CBAP Audiobook
4. BA Techniques - When to use which one
5. Requirements Traceability Relationships
6. Example cases for estimation
7. CBAP case based question - Financial Analysis (5 Sets)
8. CBAP - Case Based Question on RADD
9. CBAP - Case Based Questions on Solution Evaluation
10. CBAP case based questions - Value Stream Mapping
11. Example BA Numericals
15. Reference Materials
1. 201 - BABOK V3 KAs and Tasks Overview Mindmap
2. 202 - 6 KAs and 30 Tasks of BABOK V3 Mindmap
3. 203 - BABOK V3 Techniques Mind-map
4. 204 - BABOK Word Cloud Mindmap
5. 205 - Business Analysis Workbook
6. 206 - BABOK V3 Glossary-KA wise
7. 207 - BABOK V3 Tasks Summary
8. 208 - CBAP V3 Advanced Reading Material
16. Exam Prep Help
1. CBAP Exam Preparation Plan with FAQs
2. 304 - CBAP V3 Application Simulator v9.2
3. Presentation - Scenario Based Questions
4. Presentation - Case Based Questions - Part 1
5. Presentation - Case Based Questions - Part 2
6. Adaptive US Certificate
7. Study tips you need for IIBA Cert. Exam.pdf
8. The Ultimate IIBA Exams info Guide
9. The Ultimate IIBA Exam Tips Guide
10. BABOK Analysis Document
17. Simulations
1. CBAP Simulations 1-3

What you will learn

• Complete overview of the knowledge areas of BABOK v3.0
• Preparation process for CBAP
• Tasks and techniques for business analysis
• Prepare for the final exam with chapter-based questions and simulations

How you will benefit

• Develop expertise in BABOK standards
• Successfully complete the CBAP exam in a timely manner
• Increase your career and promotion opportunities

LN Mishra

LN Mishra is the co-founder and chief operating officer (COO) of Adaptive US Inc. and has over 28 years of experience in business analysis, where he has assisted more than 1200 business analysts in becoming IIBA certified.

LN is the only trainer who holds all seven certifications from IIBA (ECBA, CCBA, CBAP, CCA, AAC, CBDA, and CPOA) and CPRE from IREB in Germany. He has held numerous workshops in business analysis and consulted and trained clients in the US, Europe, and India, including Toshiba, Nordstrom, AkzoNobel, AXA, MindTree, iGate, Ness, and more.

LN holds a post-graduate diploma in Management (PGDM) from IIM Ahmedabad and BE (Honors) in Electronics. He has also authored over 20 books on business analysis, including Practical Requirements Engineering, Mastering CBAP, CBAP Question Bank, Mastering CPRE, CPRE Question Bank, and Stories for IT Trainers.

CBAP credential training equips senior business analysts to lead challenging assignments and solve complex business problems with confidence. Learn the skills and knowledge you need to advance your business analysis career in this comprehensive online course. 

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook device.
• Headset and microphone.

Software Requirements:

• PC: Windows 10 or later operating systems. 
• Mac: OS 10.6 or later.  
• Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Word Online
• Adobe Acrobat Reader
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Business analysis is one of the fastest-growing professions, with Certified Business Analysis Professional (CBAP) holders earning up to 26% more, according to an IIBA salary survey. Senior business analysts usually earn over $100K per annum. With increasing dependence on technology projects, organizations are hiring a larger number of business analysts. The Certified Business Analysis Professional (CBAP)credential from the International Institute of Business Analysis (IIBA) is the most valued certification in the business analytics domain for senior business analysts in the world.

The Certified Business Analysis Professional (CBAP) Prep Course provides highly focused exam preparation support for IIBA Level 3 – CBAP exam. This course provides extensive support for you through sessions fully aligned to the Business Analysis Body of Knowledge (BABOK) v3.0 and office hours. This business analysis course has been designed by experts who have assisted hundreds of business analysts to complete the CBAP exam successfully.

The learning resources, study plan, exam tips, question banks, and exam simulators are fully aligned to the CBAP v3 exam pattern and equip you to prepare effectively, identify areas of weakness, and face the CBAP exam confidently.

1. INSTRUCTIONS
   1. How to Use Thinkific Learning Portal
2. Introduction
1. Introduction
2. BA V3 Themes
3. BA knowledge area
4. BA V3 Glossary
5. Study Guide - Preface and Introduction
6. Presentation - Introduction to BABOK
3. BA Key Concepts
1. Key terms
2. Requirements classifications
3. BABOK roles
4. Study Guide - Business Analysis Key Concepts
5. Concept Questions - BA Concepts
6. Concept Questions - BABOK Terms
7. CBAP - Warm-up Level 1 - Intro to BA
8. CBAP - Warm-up Level 1 - BABOK Terms
4. BA Planning and Monitoring
1. Intro to BA planning and monitoring
2. Task 1 - Plan BA approach
3. Task 2 - Plan stakeholder engagement
4. Task 3 - Plan BA governance
5. Task 4 - Plan BA information management
6. Task 5 - Identify BA performance improvements
7. Study Guide - Business Analysis Planning and Monitoring
8. Concept Questions - BA Planning
9. CBAP - Warm-up Level 1 - BA Planning & Monitoring
10. CBAP - Warm-up Level 2 - BA Planning and Monitoring
11. CBAP - Scenarios - BA Planning and Monitoring
12. CBAP Cases - BA Planning
13. Flashcards - BA Planning
14. Audiobook - BA Planning
15. Presentation - BA Planning
5. Elicitation and Collaboration
1. Intro to Elicitation and collaboration
2. Task 1 - Prepare for elicitation
3. Task 2 - Conduct elicitation
4. Task 3 - Confirm elicitation result
5. Task 4 - Communicate BA information
6. Task 5 - Manage stakeholder collaboration
7. Study Guide - Elicitation and Collaboration
8. Concept Questions - Elicitation - Part 1
9. Concept Questions - Elicitation - Part 2
10. CBAP - Warm-up Level 1 - Elicitation
11. CBAP - Warm-up Level 2 - Elicitation
12. CBAP - Scenarios - Elicitation
13. CBAP Cases - Elicitation
14. Flashcards - Elicitation
15. Audiobook - Elicitation
16. Presentation - Elicitation and Collaboration
6. Requirements LCM
1. Intro Requirements Life cycle Management
2. Task 1 - Trace Requirements
3. Task 2 - Maintain Requirements
4. Task 3 - Prioritize Requirements
5. Task 4 - Assess Requirements Changes
6. Task 5 - Approve Requirements
7. Study Guide - Chapter 5 - Requirements Life Cycle Management
8. Concept Questions - Req. LCM
9. CBAP - Warm-up Level 1 - Req. LCM
10. CBAP - Warm-up Level 2 - Req. LCM
11. CBAP - Scenarios - Req. LCM
12. CBAP Cases - Req. LCM
13. Flashcards - Req. LCM
14. Audiobook - Req. LCM
15. Presentation - Req. LCM
7. Strategy Analysis
1. Intro to Strategy analysis
2. Task 1 - Analyze current state
3. Task 2 - Define future state
4. Task 3 - Assess risks
5. Task 4 - Define change strategy
6. Study Guide - Chapter 6 - Strategy Analysis
7. Concept Questions - Strategy Analysis
8. CBAP - Warm-up Level 1 - Strategy analysis
9. CBAP - Warm-up Level 2 - Strategy analysis
10. CBAP - Scenarios - Strategy analysis
11. CBAP Cases - Strategy Analysis
12. Flashcards - Strategy Analysis
13. Audiobook - Strategy Analysis
14. Presentation - Strategy Analysis
8. Requirements Analysis and Design Def.
1. Intro to Requirements analysis and design definition
2. Task 1 - Specify and Model Requirements
3. Task 2 - Verify Requirements
4. Task 3 - Validate requirements
5. Task 4 - Define Requirements architecture
6. Task 5 - Define Design Options
7. Task 6 - Analyze Potential Value and Recommend Solution
8. Study Guide - Chapter 7 - Requirements Analysis and Design Definition
9. Concept Questions - RADD - Part 1
10. Concept Questions - RADD - Part 2
11. CBAP - Warm-up Level 1 - Req. Analysis and Design
12. CBAP - Warm-up Level 2 - Req. Analysis and Design
13. CBAP - Scenario - Req. analysis
14. CBAP Cases - RADD
15. Flashcards - RADD
16. Audiobook - RADD
17. Presentation - RADD
9. Solution Evaluation
1. Intro to Solution Evaluation
2. Task 1 - Measure solution performance
3. Task 2 - Analyze performance measures
4. Task 3 - Assess solution limitations
5. Task 4 - Assess enterprise limitations
6. Task 5 - Recommend actions to increase solution value
7. Study Guide - Chapter 8 - Solution Evaluation
8. Concept Questions - Solution Evaluation
9. CBAP - Warm-up Level 1 - Solution evaluation
10. CBAP - Warm-up Level 2 - Solution evaluation
11. CBAP - Scenarios - Solution evaluation
12. CBAP Cases - Solu. Eval. - 01
13. Flashcards - Solution Evaluation
14. Audiobook - Solution Evaluation
15. Presentation - Solution Evaluation
10. Underlying Competencies
1. Intro to Underlying Competencies
2. 1-Analytical Thinking and Problem Solving
3. 2-Behavioral Characteristics
4. 3-Business Knowledge
5. 4-Communication Skills
6. 5-Interaction Skills
7. 6-Tools and Technology
8. Study Guide - Chapter 9 - Underlying Competencies
9. Concept Questions - Underlying Competencies - Part 1
10. Concept Questions - Underlying Competencies - Part 2
11. CBAP - Warm-up Level 1 - Underlying competencies
11. Techniques
1. Acceptance and evaluation criteria
2. Backlog Management
3. Balanced scorecards
4. Benchmarking and market analysis
5. Brainstorming
6. Business Cases
7. Business capability analysis
8. Business Model Canvas
9. Business rules analysis
10. Collaborative games
11. Concept modelling
12. Data dictionary
13. Data flow diagrams
14. Data mining
15. Data modelling
16. Decision analysis
17. Decision modelling
18. Document analysis
19. Estimation
20. Financial analysis
21. Focus groups
22. Functional decomposition
23. Glossary
24. Interface analysis
25. Interviews
26. Item tracking
27. Lessons learned
28. Metrics and key performance indicators
29. Mind mapping
30. Non-functional requirements analysis
31. Observation
32. Organizational modelling
33. Prioritization
34. Process analysis
35. Process modelling
36. Prototyping
37. Reviews
38. Risk analysis and management
39. Roles and permissions matrix
40. Root cause analysis
41. Scope models
42. Sequence diagrams
43. Stakeholder list map or personas
44. State modelling
45. Survey or questionnaire
46. SWOT analysis
47. Use cases and scenarios
48. User stories
49. Vendor assessment
50. Workshops
51. Study Guide - Chapter 10 - Techniques
52. Concept Questions - Techniques - Part 1
53. Concept Questions - Techniques - Part 2
54. Knowledge Based Questions - Techniques
55. Presentation - BA Techniques
12. Past Session Recordings
1. Links for Past Session Recordings - CBAP
13. Modelling
1. UML Intro
2. UML Use case modeling
3. UML Activity Diagram
4. UML State Diagram
5. UML using Visio
14. Workshop Materials
1. CBAP Session Plan
2. CBAP Study Guide
3. CBAP Audiobook
4. BA Techniques - When to use which one
5. Requirements Traceability Relationships
6. Example cases for estimation
7. CBAP case based question - Financial Analysis (5 Sets)
8. CBAP - Case Based Question on RADD
9. CBAP - Case Based Questions on Solution Evaluation
10. CBAP case based questions - Value Stream Mapping
11. Example BA Numericals
15. Reference Materials
1. 201 - BABOK V3 KAs and Tasks Overview Mindmap
2. 202 - 6 KAs and 30 Tasks of BABOK V3 Mindmap
3. 203 - BABOK V3 Techniques Mind-map
4. 204 - BABOK Word Cloud Mindmap
5. 205 - Business Analysis Workbook
6. 206 - BABOK V3 Glossary-KA wise
7. 207 - BABOK V3 Tasks Summary
8. 208 - CBAP V3 Advanced Reading Material
16. Exam Prep Help
1. CBAP Exam Preparation Plan with FAQs
2. 304 - CBAP V3 Application Simulator v9.2
3. Presentation - Scenario Based Questions
4. Presentation - Case Based Questions - Part 1
5. Presentation - Case Based Questions - Part 2
6. Adaptive US Certificate
7. Study tips you need for IIBA Cert. Exam.pdf
8. The Ultimate IIBA Exams info Guide
9. The Ultimate IIBA Exam Tips Guide
10. BABOK Analysis Document
17. Simulations
1. CBAP Simulations 1-3

What you will learn

• Complete overview of the knowledge areas of BABOK v3.0
• Preparation process for CBAP
• Tasks and techniques for business analysis
• Prepare for the final exam with chapter-based questions and simulations

How you will benefit

• Develop expertise in BABOK standards
• Successfully complete the CBAP exam in a timely manner
• Increase your career and promotion opportunities

LN Mishra

LN Mishra is the co-founder and chief operating officer (COO) of Adaptive US Inc. and has over 28 years of experience in business analysis, where he has assisted more than 1200 business analysts in becoming IIBA certified.

LN is the only trainer who holds all seven certifications from IIBA (ECBA, CCBA, CBAP, CCA, AAC, CBDA, and CPOA) and CPRE from IREB in Germany. He has held numerous workshops in business analysis and consulted and trained clients in the US, Europe, and India, including Toshiba, Nordstrom, AkzoNobel, AXA, MindTree, iGate, Ness, and more.

LN holds a post-graduate diploma in Management (PGDM) from IIM Ahmedabad and BE (Honors) in Electronics. He has also authored over 20 books on business analysis, including Practical Requirements Engineering, Mastering CBAP, CBAP Question Bank, Mastering CPRE, CPRE Question Bank, and Stories for IT Trainers.

Prepare to learn in-demand data analysis skills and stay on top of industry trends in this immersive online course. You will also obtain the information needed to prepare for and take the CBDA exam. 

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook device.
• Headset and microphone.

Software Requirements:

• PC: Windows 10 or later operating systems. 
• Mac: OS 10.6 or later.  
• Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Word Online
• Adobe Acrobat Reader
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

1. INSTRUCTIONS
1. How to Use Thinkific Learning Portal
2. Introduction to Business Data Analytics
1. Introduction to Business Data Analytics
2. Study Guide - Introduction
3. CBDA - 1 - Intro to Business Data Analytics - Questions
4. Flashcards - Introduction to Business Data Analytics
5. Audiobook - Introduction
6. Presentation - Introduction
3. Identify Research Questions
1. Identify Research Questions - Part 1
2. Identify Research Questions - Part 2
3. Identify Research Questions - Part 3
4. Study Guide - Identify Research Questions
5. CBDA - 2 - Identify Research Questions - Questions
6. Flashcards - Identify Research Questions
7. Audiobook - Identify Research Questions - Part 1
8. Audiobook - Identify Research Questions - Part 2
9. Audiobook - Identify Research Questions - Part 3
10. Presentation - Identify Research Questions
4. Source data
1. Source Data
2. Study Guide - Source Data
3. CBDA - 3 - Source Data - Questions
4. Flashcards - Source Data
5. Audiobook - Source Data
6. Presentation - Source data
5. Analyze Data
1. Analyze Data - Part 1
2. Analyze Data - Part 2
3. Analyze Data - Part 3
4. Study Guide - Analyze Data
5. CBDA - 4 - Analyze Data - Questions
6. Flashcards - Analyze Data
7. Audiobook - Analyze Data - Part 1
8. Audiobook - Analyze Data - Part 2
9. Audiobook - Analyze Data - Part 3
10. Presentation - Analyze data
11. Presentation - Data Analysis Algorithms
6. Interpret and Report Results
1. Interpret and Report Results - Part 1
2. Interpret and Report Results - Part 2
3. Interpret and Report Results - Part 3
4. Study Guide - Interpret and Report Results
5. CBDA - 5 - Interpret and Report Results - Questions
6. Flashcards - Report Results
7. Audiobook - Interpret and Report Results - Part 1
8. Audiobook - Interpret and Report Results - Part 2
9. Audiobook - Interpret and Report Results - Part 3
10. Presentation - Report results
7. Use Results to Influence Business Decision-Making
1. Use Results to Influence Business Decision-Making
2. Study Guide - Use Results to Influence Business Decision Making
3. CBDA - 6 - Use Analytics Results - Use Results to Influence Business Decision-Making
4. Flashcards - Use Analytics Results
5. Audiobook - Use Analytics Results
6. Presentation - Use Analytics Results
8. Guide company-level strategy
1. Guide Company Level Strategy - Part 1
2. Guide Company Level Strategy - Part 2
3. Study Guide - Guide Company Level Strategy
4. CBDA - 7 - Guide company-level strategy - Use Results to Influence Business Decision-Making
5. Flashcards - Guide Company Level Strategy
6. Audiobook - Guide Business - Part 1
7. Audiobook - Guide Business - Part 2
8. Presentation - Guide Company Level Strategy
9. Glossary
1. Study Guide - Glossary
2. Presentation - 27 Examples of Key Performance Indicators
3. Presentation - Data Visualization 101- blog ppts
10. Past Session Recordings
1. Links for Past Session Recordings - CBDA
11. Reference Materials
1. 108 BA Techniques
2. Big Data Characteristics
3. CBDA Domains and Tasks
4. Data Analytics Domains
5. Types of Analytics
6. CBDA Study Guide
12. Exam Prep Help
1. CBDA Exam Preparation Plan
2. Study tips you need for IIBA Cert. Exam
3. The Ultimate IIBA Exams Info Guide
13. Simulations
1. CBDA Simulations 1-3

What you will learn

• Complete overview of the Guide to Business Data Analytics
• Preparation process for CBDA
• Tasks and techniques for business data analytics
• Prepare for the final exam with chapter-based questions and simulations

How you will benefit

• Develop expertise in business data analytics concepts
• Obtain the knowledge needed to successfully complete the CBDA exam in a timely manner
• Open new career opportunities and expand your skillset

LN Mishra

LN Mishra is the co-founder and chief operating officer (COO) of Adaptive US Inc. and has over 28 years of experience in business analysis, where he has assisted more than 1200 business analysts in becoming IIBA certified.

LN is the only trainer who holds all seven certifications from IIBA (ECBA, CCBA, CBAP, CCA, AAC, CBDA, and CPOA) and CPRE from IREB in Germany. He has held numerous workshops in business analysis and consulted and trained clients in the US, Europe, and India, including Toshiba, Nordstrom, AkzoNobel, AXA, MindTree, iGate, Ness, and more.

LN holds a post-graduate diploma in Management (PGDM) from IIM Ahmedabad and BE (Honors) in Electronics. He has also authored over 20 books on business analysis, including Practical Requirements Engineering, Mastering CBAP, CBAP Question Bank, Mastering CPRE, CPRE Question Bank, and Stories for IT Trainers.

Prepare to learn in-demand data analysis skills and stay on top of industry trends in this immersive online course. You will also obtain the information needed to prepare for and take the CBDA exam. 

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook device.
• Headset and microphone.

Software Requirements:

• PC: Windows 10 or later operating systems. 
• Mac: OS 10.6 or later.  
• Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Word Online
• Adobe Acrobat Reader
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

1. INSTRUCTIONS
1. How to Use Thinkific Learning Portal
2. Introduction to Business Data Analytics
1. Introduction to Business Data Analytics
2. Study Guide - Introduction
3. CBDA - 1 - Intro to Business Data Analytics - Questions
4. Flashcards - Introduction to Business Data Analytics
5. Audiobook - Introduction
6. Presentation - Introduction
3. Identify Research Questions
1. Identify Research Questions - Part 1
2. Identify Research Questions - Part 2
3. Identify Research Questions - Part 3
4. Study Guide - Identify Research Questions
5. CBDA - 2 - Identify Research Questions - Questions
6. Flashcards - Identify Research Questions
7. Audiobook - Identify Research Questions - Part 1
8. Audiobook - Identify Research Questions - Part 2
9. Audiobook - Identify Research Questions - Part 3
10. Presentation - Identify Research Questions
4. Source data
1. Source Data
2. Study Guide - Source Data
3. CBDA - 3 - Source Data - Questions
4. Flashcards - Source Data
5. Audiobook - Source Data
6. Presentation - Source data
5. Analyze Data
1. Analyze Data - Part 1
2. Analyze Data - Part 2
3. Analyze Data - Part 3
4. Study Guide - Analyze Data
5. CBDA - 4 - Analyze Data - Questions
6. Flashcards - Analyze Data
7. Audiobook - Analyze Data - Part 1
8. Audiobook - Analyze Data - Part 2
9. Audiobook - Analyze Data - Part 3
10. Presentation - Analyze data
11. Presentation - Data Analysis Algorithms
6. Interpret and Report Results
1. Interpret and Report Results - Part 1
2. Interpret and Report Results - Part 2
3. Interpret and Report Results - Part 3
4. Study Guide - Interpret and Report Results
5. CBDA - 5 - Interpret and Report Results - Questions
6. Flashcards - Report Results
7. Audiobook - Interpret and Report Results - Part 1
8. Audiobook - Interpret and Report Results - Part 2
9. Audiobook - Interpret and Report Results - Part 3
10. Presentation - Report results
7. Use Results to Influence Business Decision-Making
1. Use Results to Influence Business Decision-Making
2. Study Guide - Use Results to Influence Business Decision Making
3. CBDA - 6 - Use Analytics Results - Use Results to Influence Business Decision-Making
4. Flashcards - Use Analytics Results
5. Audiobook - Use Analytics Results
6. Presentation - Use Analytics Results
8. Guide company-level strategy
1. Guide Company Level Strategy - Part 1
2. Guide Company Level Strategy - Part 2
3. Study Guide - Guide Company Level Strategy
4. CBDA - 7 - Guide company-level strategy - Use Results to Influence Business Decision-Making
5. Flashcards - Guide Company Level Strategy
6. Audiobook - Guide Business - Part 1
7. Audiobook - Guide Business - Part 2
8. Presentation - Guide Company Level Strategy
9. Glossary
1. Study Guide - Glossary
2. Presentation - 27 Examples of Key Performance Indicators
3. Presentation - Data Visualization 101- blog ppts
10. Past Session Recordings
1. Links for Past Session Recordings - CBDA
11. Reference Materials
1. 108 BA Techniques
2. Big Data Characteristics
3. CBDA Domains and Tasks
4. Data Analytics Domains
5. Types of Analytics
6. CBDA Study Guide
12. Exam Prep Help
1. CBDA Exam Preparation Plan
2. Study tips you need for IIBA Cert. Exam
3. The Ultimate IIBA Exams Info Guide
13. Simulations
1. CBDA Simulations 1-3

What you will learn

• Complete overview of the Guide to Business Data Analytics
• Preparation process for CBDA
• Tasks and techniques for business data analytics
• Prepare for the final exam with chapter-based questions and simulations

How you will benefit

• Develop expertise in business data analytics concepts
• Obtain the knowledge needed to successfully complete the CBDA exam in a timely manner
• Open new career opportunities and expand your skillset

LN Mishra

LN Mishra is the co-founder and chief operating officer (COO) of Adaptive US Inc. and has over 28 years of experience in business analysis, where he has assisted more than 1200 business analysts in becoming IIBA certified.

LN is the only trainer who holds all seven certifications from IIBA (ECBA, CCBA, CBAP, CCA, AAC, CBDA, and CPOA) and CPRE from IREB in Germany. He has held numerous workshops in business analysis and consulted and trained clients in the US, Europe, and India, including Toshiba, Nordstrom, AkzoNobel, AXA, MindTree, iGate, Ness, and more.

LN holds a post-graduate diploma in Management (PGDM) from IIM Ahmedabad and BE (Honors) in Electronics. He has also authored over 20 books on business analysis, including Practical Requirements Engineering, Mastering CBAP, CBAP Question Bank, Mastering CPRE, CPRE Question Bank, and Stories for IT Trainers.

Becoming a Certified Credit Counselor shows clients that you hold the financial knowledge and counseling techniques needed to teach them how to improve their financial well-being.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.
• Speaker and video capabilities.
• Access to webcam for final exam proctoring.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Becoming a Certified Credit Counselor signifies that you have achieved a standard of excellence in the credit and personal finance counseling industry. Upon completing this course and passing the final exam, you will receive an industry-recognized Credit Counseling Certification from the National Association of Certified Credit Counselors (NACCC).

The knowledge gained in this course—core financial and credit concepts—is key to helping clients successfully take control of their finances. Certified Credit Counselors empower and counsel the financially stressed, implement financial plans with clients, and educate clients on finances.

This course also provides a foundation to explore additional counseling disciplines such as Housing Counselor and Student Loan Counselor. It prepares you for a career as a life coach and explores options for running your own consulting business.

1. The Defining Role of the Financial Counselor
   1. The Components of Financial Well-Being
   2. Establishing the Client/Counselor Relationship
   3. Rapport Building
   4. Poverty, Culture and Socioeconomic Variables
   5. Active Listening
   6. Asking the Right Questions
2. Taking Control of Finances
   1. The Problem-Solving Process
   2. Where the Client is Now
   3. Where the Client Wants to Go
   4. How the Client Will Get There
3. Demystifying Consumer Credit
   1. Banking Basics
   2. Credit Basics
   3. Choosing Credit Wisely
   4. Using Credit Wisely
   5. Understanding Credit Reports
   6. Credit Scoring
4. Understanding and Dealing with Debt
   1. Getting into Debt
   2. Debt Collection
   3. The Consequences of Unpaid Debt
   4. IVGetting Out of Debt
   5. Bankruptcy
5. Credit Counseling Today Supplement
   1. From Credit Cards to Credit Counseling
   2. Not Legal Advice or Therapy
   3. The Debt Management Plan
6. Keys to Success Review
   1. Section Review

What you will learn

• Counseling and communication techniques
• Poverty, Cultural and Socioeconomic Variables
• Understanding Consumer Protection Law
• Banking essentials
• Credit industry knowledge
• Credit scoring knowledge
• Credit counselor ethics
• Evaluating Alternatives to resolving debt

How you will benefit

• You will receive the NACCC Certified Credit Counselor designation after passing the final exam
• You will learn counseling techniques to help clients reach their financial goals
• You will learn banking and credit fundamentals to educate clients and help them eliminate debt and improve credit scores
• You will learn credit counselor ethics and other information to help future counselors work ethically, professionally, and legally

Bonnie Canty is an attorney licensed in five states: Connecticut, Florida, Georgia, New Jersey, and New York. She obtained her Juris Doctorate degree from Hofstra School of Law and practices general law through her firm ABC Law, PLLC. She has been hired by several businesses and organizations to train, coach, and consult. Canty currently serves on the Board of Directors of the Society of Financial and Career Counseling Professionals and has been a Certified Financial Counselor for almost two decades.

Becoming a Certified Credit Counselor shows clients that you hold the financial knowledge and counseling techniques needed to teach them how to improve their financial well-being.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.
• Speaker and video capabilities.
• Access to webcam for final exam proctoring.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Becoming a Certified Credit Counselor signifies that you have achieved a standard of excellence in the credit and personal finance counseling industry. Upon completing this course and passing the final exam, you will receive an industry-recognized Credit Counseling Certification from the National Association of Certified Credit Counselors (NACCC).

The knowledge gained in this course—core financial and credit concepts—is key to helping clients successfully take control of their finances. Certified Credit Counselors empower and counsel the financially stressed, implement financial plans with clients, and educate clients on finances.

This course also provides a foundation to explore additional counseling disciplines such as Housing Counselor and Student Loan Counselor. It prepares you for a career as a life coach and explores options for running your own consulting business.

1. The Defining Role of the Financial Counselor
   1. The Components of Financial Well-Being
   2. Establishing the Client/Counselor Relationship
   3. Rapport Building
   4. Poverty, Culture and Socioeconomic Variables
   5. Active Listening
   6. Asking the Right Questions
2. Taking Control of Finances
   1. The Problem-Solving Process
   2. Where the Client is Now
   3. Where the Client Wants to Go
   4. How the Client Will Get There
3. Demystifying Consumer Credit
   1. Banking Basics
   2. Credit Basics
   3. Choosing Credit Wisely
   4. Using Credit Wisely
   5. Understanding Credit Reports
   6. Credit Scoring
4. Understanding and Dealing with Debt
   1. Getting into Debt
   2. Debt Collection
   3. The Consequences of Unpaid Debt
   4. IVGetting Out of Debt
   5. Bankruptcy
5. Credit Counseling Today Supplement
   1. From Credit Cards to Credit Counseling
   2. Not Legal Advice or Therapy
   3. The Debt Management Plan
6. Keys to Success Review
   1. Section Review

What you will learn

• Counseling and communication techniques
• Poverty, Cultural and Socioeconomic Variables
• Understanding Consumer Protection Law
• Banking essentials
• Credit industry knowledge
• Credit scoring knowledge
• Credit counselor ethics
• Evaluating Alternatives to resolving debt

How you will benefit

• You will receive the NACCC Certified Credit Counselor designation after passing the final exam
• You will learn counseling techniques to help clients reach their financial goals
• You will learn banking and credit fundamentals to educate clients and help them eliminate debt and improve credit scores
• You will learn credit counselor ethics and other information to help future counselors work ethically, professionally, and legally

Bonnie Canty is an attorney licensed in five states: Connecticut, Florida, Georgia, New Jersey, and New York. She obtained her Juris Doctorate degree from Hofstra School of Law and practices general law through her firm ABC Law, PLLC. She has been hired by several businesses and organizations to train, coach, and consult. Canty currently serves on the Board of Directors of the Society of Financial and Career Counseling Professionals and has been a Certified Financial Counselor for almost two decades.

This course will help you learn the basics of digital marketing and different modules like SEO optimization, content marketing, digital analytics, social media marketing, pay-per-click, email marketing, and digital strategy.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

• PC: Windows 7 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Word Online
• Adobe Acrobat Reader
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Businesses and recruiters prefer marketing professionals with genuine knowledge, skills, and experience verified by a certification that is accepted across industries. In digital marketing, companies are looking for professionals with a 360-degree skill set that cuts across sub-domains such as pay-per-click (PPC), social media, email marketing, and more.

Organizations prioritize candidates with exposure to many of the leading MarTech vendors and are current with the latest best practices. This course provides both the breadth and depth of skills to kick start your marketing career. Upon course completion, you will be prepared for the Online Marketing Certified Associate (OMCA) certification exam.

This course offers enrollment with a voucher. The voucher is prepaid access to sit for the certifying exam upon eligibility.

1. Digital Marketing 101
2. Mastering SEO, Content Marketing, PPC and Digital Analytics
3. Mastering Social Media Mobile Marketing and Digital Strategy
4. HubSpot Email Marketing Certification Training
5. Advanced Email Marketing
6. Digital Marketing Capstone

What you will learn

• Gain in-depth knowledge of the various digital marketing disciplines, such as search engine optimization (SEO), pay-per-click (PPC), content marketing, social media marketing, mobile marketing, web analytics, website conversion rate optimization, email marketing, and digital marketing strategy
• Formulate, plan, and execute digital marketing strategies with the right channel mix
• Create and communicate the right marketing message to the target audience
• Learn digital marketing tools like Google Ads, Google Analytics, Facebook Marketing, YouTube Marketing, and Twitter Advertising

How you will benefit

• This course is aligned with the OMCA certification
• Individuals who earn the OMCA certification:
  • Stand out to employers and clients as having verified digital marketing skills, education, and experience
  • Earn between 16-26% more than non-certified digital marketers
  • Operate more effectively as a marketing professional, sharing common language and generally accepted practices across multiple disciplines

Bernadette D. Chambers is an experienced digital marketing trainer with a sales, marketing, and customer service background.

Bernadette possesses extensive knowledge of the inbound marketing model and has seven years of digital marketing dynamics. She has served as a senior digital marketing strategist, marketing and branding consultant, and more. She is currently a certified digital marketing training facilitator at Simplilearn, a leading online boot camp providing digital skills training.

She also holds graduate and post-graduate degrees, including a master's in digital marketing from Walden University. Her certifications include being HubSpot and Google Analytics certified.

This course will help you learn the basics of digital marketing and different modules like SEO optimization, content marketing, digital analytics, social media marketing, pay-per-click, email marketing, and digital strategy.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

• PC: Windows 7 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Word Online
• Adobe Acrobat Reader
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Businesses and recruiters prefer marketing professionals with genuine knowledge, skills, and experience verified by a certification that is accepted across industries. In digital marketing, companies are looking for professionals with a 360-degree skill set that cuts across sub-domains such as pay-per-click (PPC), social media, email marketing, and more.

Organizations prioritize candidates with exposure to many of the leading MarTech vendors and are current with the latest best practices. This course provides both the breadth and depth of skills to kick start your marketing career. Upon course completion, you will be prepared for the Online Marketing Certified Associate (OMCA) certification exam.

This course offers enrollment with a voucher. The voucher is prepaid access to sit for the certifying exam upon eligibility.

1. Digital Marketing 101
2. Mastering SEO, Content Marketing, PPC and Digital Analytics
3. Mastering Social Media Mobile Marketing and Digital Strategy
4. HubSpot Email Marketing Certification Training
5. Advanced Email Marketing
6. Digital Marketing Capstone

What you will learn

• Gain in-depth knowledge of the various digital marketing disciplines, such as search engine optimization (SEO), pay-per-click (PPC), content marketing, social media marketing, mobile marketing, web analytics, website conversion rate optimization, email marketing, and digital marketing strategy
• Formulate, plan, and execute digital marketing strategies with the right channel mix
• Create and communicate the right marketing message to the target audience
• Learn digital marketing tools like Google Ads, Google Analytics, Facebook Marketing, YouTube Marketing, and Twitter Advertising

How you will benefit

• This course is aligned with the OMCA certification
• Individuals who earn the OMCA certification:
  • Stand out to employers and clients as having verified digital marketing skills, education, and experience
  • Earn between 16-26% more than non-certified digital marketers
  • Operate more effectively as a marketing professional, sharing common language and generally accepted practices across multiple disciplines

Bernadette D. Chambers is an experienced digital marketing trainer with a sales, marketing, and customer service background.

Bernadette possesses extensive knowledge of the inbound marketing model and has seven years of digital marketing dynamics. She has served as a senior digital marketing strategist, marketing and branding consultant, and more. She is currently a certified digital marketing training facilitator at Simplilearn, a leading online boot camp providing digital skills training.

She also holds graduate and post-graduate degrees, including a master's in digital marketing from Walden University. Her certifications include being HubSpot and Google Analytics certified.

Learn search engine optimization, content marketing, social media marketing, mobile marketing, pay-per-click (PPC), conversion optimization, digital analytics, and email marketing to get a holistic understanding of digital marketing.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

• PC: Windows 7 or later.
• Mac: macOS 10.11 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Word Online
• Adobe Acrobat Reader
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

A digital marketing professional is a 360-degree digital marketer with a solid foundation and working knowledge of all digital marketing domains. The primary objectives of a digital marketing specialist are to increase brand awareness, promote products, build traffic on the branded website, acquire new customers, generate product interest among prospects and create high product visibility among distinct audiences.

Requirements for online marketing certification are based on a combination of applied industry experience, education, and certification exam results designed by industry thought leaders, experts, renowned authors, and educators in the field. The skills and knowledge you obtain from this course will prepare you to proceed with the Online Marketing Certified Professional (OMCP) certification.

This course offers enrollment with a voucher. The voucher is prepaid access to sit for the certifying exam upon eligibility.

1. Mastering SEO, Content Marketing, PPC and Digital Analytics
2. Mastering Social Media Mobile Marketing and Digital Strategy
3. Advanced Search Engine Optimization
4. Advanced Pay Per Click
5. Advanced Web Analytics
6. Advanced Social Media
7. Advanced Mobile Marketing
8. Digital Strategy for Brand Marketing

What you will learn

• Get a holistic view of digital marketing functions by getting an in-depth knowledge of functions like paid marketing, social media marketing, inbound marketing, and web analytics.
• Plan, manage, and execute integrated multichannel marketing campaigns.
• Learn how all digital marketing disciplines work together and how to optimize them as integrated marketing campaigns.

How you will benefit

• Students who earn the OMCP certification stand out to employers and clients as having verified digital marketing skills, education, and experience
• Are in demand as specialists, leaders, and accredited instructors
• Earn between 16-26% more than non-certified digital marketers
• Operate more effectively as a marketing professional, sharing common language and generally accepted practices across multiple disciplines and in at least two specialty disciplines

Rob Sanders is a digital marketing veteran and instructor with over 20 years of experience. He has helped a wide range of companies utilize new and emerging technologies to increase sales and profitability. As a seasoned course instructor, he has helped students learn best practices for e-marketing and web analytics to PPC advertising and SEO fundamentals.

As founder of RSO Consulting, Rob helps clients maximize their digital marketing efforts via SEO, SEM, SMO, and Web Analytics. He also serves as a chief marketing officer (CMO) for Brains, a community-driven investing app. He previously served as an online marketing producer, marketing director, web project manager, senior digital marketing manager, and adjunct professor.

Rob received a bachelor's degree in communications from the University of Central Florida and a Master of Business Administration in International Business from the University of San Francisco. He also holds certifications in Google Ads Search, Analytics, and more.

Learn search engine optimization, content marketing, social media marketing, mobile marketing, pay-per-click (PPC), conversion optimization, digital analytics, and email marketing to get a holistic understanding of digital marketing.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

• PC: Windows 7 or later.
• Mac: macOS 10.11 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Word Online
• Adobe Acrobat Reader
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

A digital marketing professional is a 360-degree digital marketer with a solid foundation and working knowledge of all digital marketing domains. The primary objectives of a digital marketing specialist are to increase brand awareness, promote products, build traffic on the branded website, acquire new customers, generate product interest among prospects and create high product visibility among distinct audiences.

Requirements for online marketing certification are based on a combination of applied industry experience, education, and certification exam results designed by industry thought leaders, experts, renowned authors, and educators in the field. The skills and knowledge you obtain from this course will prepare you to proceed with the Online Marketing Certified Professional (OMCP) certification.

This course offers enrollment with a voucher. The voucher is prepaid access to sit for the certifying exam upon eligibility.

1. Mastering SEO, Content Marketing, PPC and Digital Analytics
2. Mastering Social Media Mobile Marketing and Digital Strategy
3. Advanced Search Engine Optimization
4. Advanced Pay Per Click
5. Advanced Web Analytics
6. Advanced Social Media
7. Advanced Mobile Marketing
8. Digital Strategy for Brand Marketing

What you will learn

• Get a holistic view of digital marketing functions by getting an in-depth knowledge of functions like paid marketing, social media marketing, inbound marketing, and web analytics.
• Plan, manage, and execute integrated multichannel marketing campaigns.
• Learn how all digital marketing disciplines work together and how to optimize them as integrated marketing campaigns.

How you will benefit

• Students who earn the OMCP certification stand out to employers and clients as having verified digital marketing skills, education, and experience
• Are in demand as specialists, leaders, and accredited instructors
• Earn between 16-26% more than non-certified digital marketers
• Operate more effectively as a marketing professional, sharing common language and generally accepted practices across multiple disciplines and in at least two specialty disciplines

Rob Sanders is a digital marketing veteran and instructor with over 20 years of experience. He has helped a wide range of companies utilize new and emerging technologies to increase sales and profitability. As a seasoned course instructor, he has helped students learn best practices for e-marketing and web analytics to PPC advertising and SEO fundamentals.

As founder of RSO Consulting, Rob helps clients maximize their digital marketing efforts via SEO, SEM, SMO, and Web Analytics. He also serves as a chief marketing officer (CMO) for Brains, a community-driven investing app. He previously served as an online marketing producer, marketing director, web project manager, senior digital marketing manager, and adjunct professor.

Rob received a bachelor's degree in communications from the University of Central Florida and a Master of Business Administration in International Business from the University of San Francisco. He also holds certifications in Google Ads Search, Analytics, and more.

You will learn principles of risk adjustment and accurate diagnosis coding.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac. A Chromebook is not compatible.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment:

• Medical Coding Training: CRC™ (PDF Format)
• ICD-10-CM

Prepare yourself for the CRC Certification Exam and begin a new and rewarding career path. This course teaches fundamental medical coding skills for risk adjustment coding. The course covers ICD-10-CM coding for all risk adjustment models (HCC, HHS-ACA, CDPS) and assures a broad knowledge in reviewing and assigning the correct diagnosis codes for all risk adjustment models. The registration fee for this course includes AAPC membership, CRC practice exams, and the AAPC Certified Risk Adjustment Coder (CRC™) exam.

In this course you will learn the varying risk adjustment models and the effects of predictive modeling and quality of care. This information will help you understand the impact on risk adjustment models driven by quality of care and predictive modeling. You will be able to identify common errors in diagnosis coding and determine documentation barriers encountered when coding for risk adjustment. Finally, you will utilize practical diagnosis coding skills as they complete hands-on cases throughout the course.

1. Business of Medicine
   1. Coding as a Profession
   2. The Difference Between Hospital and Provider Services
   3. How a Provider Office Works and How the Coder Fits into It
   4. Understanding the Hierarchy of Providers
   5. The Different Types of Payers
   6. The Medical Record
   7. Operative Report Coding Tips
   8. Medical Necessity
   9. The Advance Beneficiary Notice
   10. The Health Insurance Portability and Accountability Act of 1996 (HIPAA)
   11. The Need for Compliance Rules and Audits
   12. The OIG Work Plan
   13. What AAPC Will Do for You
2. Medical Terminology and Anatomy Review
   1. Introduction to Medical Terminology
   2. Introduction to Anatomy
   3. Integumentary System
   4. Musculoskeletal System
   5. Cardiovascular System
   6. Lymphatic System
   7. Respiratory System (Pulmonary System)
   8. Digestive System
   9. Urinary System
   10. Reproductive Systems
   11. Nervous System
   12. Organs of Sense—Eye
   13. Organs of Sense—Ear
   14. Endocrine System
   15. Hematologic (Hemic) System
   16. Immune System
3. Introduction to ICD-10-CM
   1. Overview of ICD-10-CM Layout
   2. Steps to Look Up a Diagnosis Code
   3. ICD-10-CM Official Guidelines for Coding and Reporting
4. ICD-10-CM Coding Chapters 1–11
   1. Chapter 1: Certain Infectious and Parasitic Diseases (Codes A00–B99)
   2. Chapter 2: Neoplasms (Codes C00–D49)
   3. Chapter 3: Diseases of the Blood and Blood-Forming Organs and Certain
   4. Disorders Involving the Immune Mechanism (D50-D89)
   5. Chapter 4: Endocrine, Nutritional and Metabolic Diseases (E00-E89)
   6. Chapter 5: Mental, Behavioral and Neurodevelopmental Disorders (F01-F99)
   7. Chapter 6: Diseases of the Nervous System (G00-G99)
   8. Chapter 7: Diseases of the Eye and Adnexa (H00-H59)
   9. Chapter 8: Diseases of the Ear and Mastoid Process (H60-H95)
   10. Chapter 9: Diseases of the Circulatory System (I00-I99)
   11. Chapter 10: Diseases of the Respiratory System (J00-J99)
   12. Chapter 11: Diseases of the Digestive System (K00-K95)
5. ICD-10-CM Coding Chapters 12–21
   1. Chapter 12: Diseases of the Skin and Subcutaneous Tissue (L00-L99)
   2. Chapter 13: Diseases of the Musculoskeletal System and Connective Tissue (M00–M99)
   3. Chapter 14: Diseases of Genitourinary System (N00–N99)
   4. Chapter 15: Pregnancy, Childbirth, and the Puerperium (O00–O9A)
   5. Chapter 16: Certain Conditions Originating in the Perinatal Period (P00-P96)
   6. Chapter 17: Congenital Malformations, Deformations and Chromosomal Abnormalities (Q00–Q99)
   7. Chapter 18: Symptoms, Signs and Abnormal Clinical and Laboratory Findings, Not Elsewhere Classified (R00–R99)
   8. Chapter 19: Injury, Poisoning and Certain Other Consequences of External Causes (S00–T88)
   9. Chapter 20: External Causes of Morbidity (V00-Y99)
   10. Chapter 21: Factors Influencing Health Status and Contact with Health Services (Z00–Z99)
6. Risk Adjustment Models
   1. Types of Risk Adjustment Models
   2. Medicare Hierarchal Condition Categories (HCC)
   3. The Health and Human Services (HHS) Hierarchical Condition Category Model
   4. Medicaid Chronic Illness and Disability Payment System (CDPS)
   5. Hybrid Model
7. Predictive Modeling & Quality of Care
   1. CMS Stars Ratings
   2. PQRS (Physician Quality Reporting System)
   3. HEDIS® (The Healthcare Effectiveness Data and Information Set)
8. How Risk Adjustment Relates to Medical Financial Matters
   1. New Beneficiary Calculations
   2. Annual Risk Adjustment Audits
   3. ACO's (Accountable Care Organizations)
   4. Placing Providers "At-Risk"
9. Diagnosis Documentation & Coding
   1. Data Collection Sources
   2. Coding for All Diagnoses Noted in a Date of Service (DOS)
   3. ICD-10-CM Updates to the Conventions & Official Coding Guidelines that Affect Risk Adjustment Coding
   4. Coding Diagnoses from the medical documentation
   5. Signature or Credential Issues
10. Clinical Documentation Barriers
    1. Signs and Symptoms
    2. Uncertain Diagnosis
    3. Coding Clinic Guidance
    4. Risk Adjustment Diagnosis Coding Steps
    5. Acute vs. Chronic
    6. Differential Diagnosis
    7. Risk Factors and Comorbidities
    8. Late Effects
11. Frequently Coded Conditions in Risk Adjustment Models

What you will learn

• Learn and define different models of risk adjustment (HCC, CDPS, HHS-ACA, Hybrid)
• Understand predictive modeling and its impact on risk adjustment
• Survey the impact of risk adjustment on the financial well-being of an organization
• Learn and apply official coding guidelines
• Identify documentation deficiencies for diagnosis coding
• Understand the most common conditions in risk adjustment and how to properly code in ICD-10-CM

How you will benefit

• Prepare for a rewarding career and for success on the CRC certification exam
• Gain a broad base of knowledge in diagnosis codes for all risk adjustment models
• Become indispensable in an organization that needs quality risk adjustment coding
• Get free AAPC membership, CRC practice exams, and the AAPC Certified Risk Adjustment Coder (CRC?) exam when you enroll

This is not an instructor facilitated course; however, support will be provided through email, online forms, and phone.

You will learn principles of risk adjustment and accurate diagnosis coding.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac. A Chromebook is not compatible.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment:

• Medical Coding Training: CRC™ (PDF Format)
• ICD-10-CM

Prepare yourself for the CRC Certification Exam and begin a new and rewarding career path. This course teaches fundamental medical coding skills for risk adjustment coding. The course covers ICD-10-CM coding for all risk adjustment models (HCC, HHS-ACA, CDPS) and assures a broad knowledge in reviewing and assigning the correct diagnosis codes for all risk adjustment models. The registration fee for this course includes AAPC membership, CRC practice exams, and the AAPC Certified Risk Adjustment Coder (CRC™) exam.

In this course you will learn the varying risk adjustment models and the effects of predictive modeling and quality of care. This information will help you understand the impact on risk adjustment models driven by quality of care and predictive modeling. You will be able to identify common errors in diagnosis coding and determine documentation barriers encountered when coding for risk adjustment. Finally, you will utilize practical diagnosis coding skills as they complete hands-on cases throughout the course.

1. Business of Medicine
   1. Coding as a Profession
   2. The Difference Between Hospital and Provider Services
   3. How a Provider Office Works and How the Coder Fits into It
   4. Understanding the Hierarchy of Providers
   5. The Different Types of Payers
   6. The Medical Record
   7. Operative Report Coding Tips
   8. Medical Necessity
   9. The Advance Beneficiary Notice
   10. The Health Insurance Portability and Accountability Act of 1996 (HIPAA)
   11. The Need for Compliance Rules and Audits
   12. The OIG Work Plan
   13. What AAPC Will Do for You
2. Medical Terminology and Anatomy Review
   1. Introduction to Medical Terminology
   2. Introduction to Anatomy
   3. Integumentary System
   4. Musculoskeletal System
   5. Cardiovascular System
   6. Lymphatic System
   7. Respiratory System (Pulmonary System)
   8. Digestive System
   9. Urinary System
   10. Reproductive Systems
   11. Nervous System
   12. Organs of Sense—Eye
   13. Organs of Sense—Ear
   14. Endocrine System
   15. Hematologic (Hemic) System
   16. Immune System
3. Introduction to ICD-10-CM
   1. Overview of ICD-10-CM Layout
   2. Steps to Look Up a Diagnosis Code
   3. ICD-10-CM Official Guidelines for Coding and Reporting
4. ICD-10-CM Coding Chapters 1–11
   1. Chapter 1: Certain Infectious and Parasitic Diseases (Codes A00–B99)
   2. Chapter 2: Neoplasms (Codes C00–D49)
   3. Chapter 3: Diseases of the Blood and Blood-Forming Organs and Certain
   4. Disorders Involving the Immune Mechanism (D50-D89)
   5. Chapter 4: Endocrine, Nutritional and Metabolic Diseases (E00-E89)
   6. Chapter 5: Mental, Behavioral and Neurodevelopmental Disorders (F01-F99)
   7. Chapter 6: Diseases of the Nervous System (G00-G99)
   8. Chapter 7: Diseases of the Eye and Adnexa (H00-H59)
   9. Chapter 8: Diseases of the Ear and Mastoid Process (H60-H95)
   10. Chapter 9: Diseases of the Circulatory System (I00-I99)
   11. Chapter 10: Diseases of the Respiratory System (J00-J99)
   12. Chapter 11: Diseases of the Digestive System (K00-K95)
5. ICD-10-CM Coding Chapters 12–21
   1. Chapter 12: Diseases of the Skin and Subcutaneous Tissue (L00-L99)
   2. Chapter 13: Diseases of the Musculoskeletal System and Connective Tissue (M00–M99)
   3. Chapter 14: Diseases of Genitourinary System (N00–N99)
   4. Chapter 15: Pregnancy, Childbirth, and the Puerperium (O00–O9A)
   5. Chapter 16: Certain Conditions Originating in the Perinatal Period (P00-P96)
   6. Chapter 17: Congenital Malformations, Deformations and Chromosomal Abnormalities (Q00–Q99)
   7. Chapter 18: Symptoms, Signs and Abnormal Clinical and Laboratory Findings, Not Elsewhere Classified (R00–R99)
   8. Chapter 19: Injury, Poisoning and Certain Other Consequences of External Causes (S00–T88)
   9. Chapter 20: External Causes of Morbidity (V00-Y99)
   10. Chapter 21: Factors Influencing Health Status and Contact with Health Services (Z00–Z99)
6. Risk Adjustment Models
   1. Types of Risk Adjustment Models
   2. Medicare Hierarchal Condition Categories (HCC)
   3. The Health and Human Services (HHS) Hierarchical Condition Category Model
   4. Medicaid Chronic Illness and Disability Payment System (CDPS)
   5. Hybrid Model
7. Predictive Modeling & Quality of Care
   1. CMS Stars Ratings
   2. PQRS (Physician Quality Reporting System)
   3. HEDIS® (The Healthcare Effectiveness Data and Information Set)
8. How Risk Adjustment Relates to Medical Financial Matters
   1. New Beneficiary Calculations
   2. Annual Risk Adjustment Audits
   3. ACO's (Accountable Care Organizations)
   4. Placing Providers "At-Risk"
9. Diagnosis Documentation & Coding
   1. Data Collection Sources
   2. Coding for All Diagnoses Noted in a Date of Service (DOS)
   3. ICD-10-CM Updates to the Conventions & Official Coding Guidelines that Affect Risk Adjustment Coding
   4. Coding Diagnoses from the medical documentation
   5. Signature or Credential Issues
10. Clinical Documentation Barriers
    1. Signs and Symptoms
    2. Uncertain Diagnosis
    3. Coding Clinic Guidance
    4. Risk Adjustment Diagnosis Coding Steps
    5. Acute vs. Chronic
    6. Differential Diagnosis
    7. Risk Factors and Comorbidities
    8. Late Effects
11. Frequently Coded Conditions in Risk Adjustment Models

What you will learn

• Learn and define different models of risk adjustment (HCC, CDPS, HHS-ACA, Hybrid)
• Understand predictive modeling and its impact on risk adjustment
• Survey the impact of risk adjustment on the financial well-being of an organization
• Learn and apply official coding guidelines
• Identify documentation deficiencies for diagnosis coding
• Understand the most common conditions in risk adjustment and how to properly code in ICD-10-CM

How you will benefit

• Prepare for a rewarding career and for success on the CRC certification exam
• Gain a broad base of knowledge in diagnosis codes for all risk adjustment models
• Become indispensable in an organization that needs quality risk adjustment coding
• Get free AAPC membership, CRC practice exams, and the AAPC Certified Risk Adjustment Coder (CRC?) exam when you enroll

This is not an instructor facilitated course; however, support will be provided through email, online forms, and phone.

Prepare for Six Sigma Green Belt certification by mastering the contents of the American Society for Quality (ASQ) Six Sigma Green Belt body of knowledge. Exam cost included.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment:

• The Certified Six Sigma Green Belt Handbook
• An Introduction to Six Sigma and Process Improvement

Qualifications and Requirements for CSSGB Certification:

In order to sit for the CSSGB Certification Exam through ASQ, candidates must meet the minimum requirements listed below:

• Six Sigma Green Belts are employees who spend some of their time on process improvement teams.
• They analyze and solve quality problems, and are involved with Six Sigma, lean or other quality improvement projects.
• Candidates must have three years of on-the-job experience in one or more areas of the Six Sigma Green Belt Body of Knowledge.
• Candidates must have worked in a full-time, paid role.
• Paid intern, co-op or any other course work cannot be applied toward the work experience requirement.

Education waivers are not granted.

Once you successfully complete the ed2go Green Belt training and meet the requirements to sit for the ASQ SSGB Certification, you can apply via ASQ/Ed2go PDF Certification application.

Learn more about the Six Sigma Green Belt Body of Knowledge.

Learn more about the CSSGB Certification.

Do you want to improve your business credentials or enter a new career as a quality specialist? The Six Sigma methodology is a data-driven approach to removing defects and improving processes in any business. Wherever you are on your career path, earning your Six Sigma Green Belt certification will allow you to stay a step ahead. This Six Sigma training course will teach you process improvement from start to finish and prepare you for the Six Sigma Green Belt certification offered through the American Society for Quality (ASQ).

Six Sigma Green Belts are employees who spend some of their time on process improvement teams. They analyze and solve quality problems, and are involved with quality improvement projects. Comprehensive Six Sigma courses are designed for individuals who want to deliver meaningful results and lasting impacts in the areas of quality, cost containment, revenue enhancement, and customer satisfaction.

This course teaches the framework of the ASQ Six Sigma Green Belt Body of Knowledge and how to apply key process improvement methods and concepts in various settings, including manufacturing, service, and not-for-profit organizations. It allows you to test and apply the framework through quizzes, engaging exercises, fun games, and case studies. This unique course design provides on-the-job readiness to analyze quality problems and be involved in continuous improvement projects in the real world. It's one of the best online courses for Six Sigma certification prep. The fee for the Certified Six Sigma Green Belt certification exam is included in the course.

1. Six sigma and organizational goals
   1. Value of six sigma
   2. Organizational goals and six sigma projects
   3. Organizational drivers and metrics
2. Lean principles in the organization
   1. Lean concepts
   2. Value-streaming mapping
3. Design for six sigma (DFSS) methodologies
   1. Road maps for DFSS
   2. Basic failure mode and effects analysis (FMEA)
   3. Design FMEA and process FMEA
4. Voice of the customer (VOC), Project identification, Project management basics
   1. Customer identification
   2. Customer data
   3. Customer requirements
   4. Project selection
   5. Process elements
   6. Benchmarking
   7. Process inputs and outputs
   8. Owners and stakeholders
   9. Project charter
   10. Project scope
   11. Project metrics
   12. Project planning tools
   13. Project documentation
   14. Project risk analysis
   15. Project closure
5. Management and planning tools, Business results for projects
   1. Process performance
   2. Communication
   3. Team dynamics and performance
   4. Team stages and dynamics
   5. Team roles and responsibilities
   6. Team tools
   7. Team Communication
6. Process analysis and documentation, Probability and statistics
   1. Basic probability concepts
   2. Central limit theorem
   3. Statistical distributions
7. Collecting and summarizing data
   1. Types of data and measurement scales
   2. Sampling and data collection methods
   3. Descriptive statistics
   4. Graphical methods
8. Measurement system analysis (MSA)
9. Process and performance capability
   1. Process performance vs. process specifications
   2. Process capability studies
   3. Process capability (Cp, Cpk) and process performance (Pp, Ppk) indices
   4. Short-term vs. long-term capability and sigma shift
10. Exploratory data analysis
    1. Multi-vari studies
    2. Correlation and linear regression
    3. Hypothesis testing
    4. Basics
    5. Tests for means, variances, and proportions
11. Design of experiments (DOE)
    1. Basic terms
    2. DOE graphs and plots
12. Root cause analysis, Lean Tools
    1. Waste elimination
    2. Cycle-time reduction
    3. Kaizen and kaizen blitz
13. Statistical process control (SPC)
    1. SPC Basics
    2. Rational subgrouping
    3. Control charts
14. Control plan, Lean tools for process control
    1. Total productive maintenance (TPM)
    2. Visual factory

What you will learn

• Why organizations implement Six Sigma and the relationship between lean concepts and Six Sigma
• How to apply Six Sigma in product and process design and apply the voice of the customer (VOC) to the voice of the process (VOP)
• How to incorporate high-performing team concepts
• How to apply process control as a replacement for appraisal/inspection
• How to use statistical distributions and apply design of experiments (DOE)

How you will benefit

• You will be prepared for the Lean Six Sigma Green Belt Certification exam
• You will be prepared for careers such as Process Improvement Analyst, Six Sigma Green Belt Consultant, Quality Control/Quality Assurance Supervisor, Quality Technician, and more
• Upon completion, you will have access to the ASQ Certified Six Sigma Question Bank and the ASQ Certified Six Sigma Associate Membership

Tony Swaim has helped many clients, colleagues, and students reach their professional and personal goals. He has been an online instructor since 1998 and has taught at colleges and universities across the United States since 1981. His focus areas are project management, Six Sigma, and supply chain management. Tony manages a successful consulting firm, and his industry experience includes 20 years of supply chain management. He earned a Doctorate in Business Administration from Kennesaw State University and holds professional certifications in six disciplines, including the Project Management Professional (PMP)® certification from the Project Management Institute (PMI)® and Certified Six Sigma Black Belt (CSSBB)® from the American Society for Quality (ASQ)®.

Prepare for Six Sigma Green Belt certification by mastering the contents of the American Society for Quality (ASQ) Six Sigma Green Belt body of knowledge. Exam cost included.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment:

• The Certified Six Sigma Green Belt Handbook
• An Introduction to Six Sigma and Process Improvement

Qualifications and Requirements for CSSGB Certification:

In order to sit for the CSSGB Certification Exam through ASQ, candidates must meet the minimum requirements listed below:

• Six Sigma Green Belts are employees who spend some of their time on process improvement teams.
• They analyze and solve quality problems, and are involved with Six Sigma, lean or other quality improvement projects.
• Candidates must have three years of on-the-job experience in one or more areas of the Six Sigma Green Belt Body of Knowledge.
• Candidates must have worked in a full-time, paid role.
• Paid intern, co-op or any other course work cannot be applied toward the work experience requirement.

Education waivers are not granted.

Once you successfully complete the ed2go Green Belt training and meet the requirements to sit for the ASQ SSGB Certification, you can apply via ASQ/Ed2go PDF Certification application.

Learn more about the Six Sigma Green Belt Body of Knowledge.

Learn more about the CSSGB Certification.

Do you want to improve your business credentials or enter a new career as a quality specialist? The Six Sigma methodology is a data-driven approach to removing defects and improving processes in any business. Wherever you are on your career path, earning your Six Sigma Green Belt certification will allow you to stay a step ahead. This Six Sigma training course will teach you process improvement from start to finish and prepare you for the Six Sigma Green Belt certification offered through the American Society for Quality (ASQ).

Six Sigma Green Belts are employees who spend some of their time on process improvement teams. They analyze and solve quality problems, and are involved with quality improvement projects. Comprehensive Six Sigma courses are designed for individuals who want to deliver meaningful results and lasting impacts in the areas of quality, cost containment, revenue enhancement, and customer satisfaction.

This course teaches the framework of the ASQ Six Sigma Green Belt Body of Knowledge and how to apply key process improvement methods and concepts in various settings, including manufacturing, service, and not-for-profit organizations. It allows you to test and apply the framework through quizzes, engaging exercises, fun games, and case studies. This unique course design provides on-the-job readiness to analyze quality problems and be involved in continuous improvement projects in the real world. It's one of the best online courses for Six Sigma certification prep. The fee for the Certified Six Sigma Green Belt certification exam is included in the course.

1. Six sigma and organizational goals
   1. Value of six sigma
   2. Organizational goals and six sigma projects
   3. Organizational drivers and metrics
2. Lean principles in the organization
   1. Lean concepts
   2. Value-streaming mapping
3. Design for six sigma (DFSS) methodologies
   1. Road maps for DFSS
   2. Basic failure mode and effects analysis (FMEA)
   3. Design FMEA and process FMEA
4. Voice of the customer (VOC), Project identification, Project management basics
   1. Customer identification
   2. Customer data
   3. Customer requirements
   4. Project selection
   5. Process elements
   6. Benchmarking
   7. Process inputs and outputs
   8. Owners and stakeholders
   9. Project charter
   10. Project scope
   11. Project metrics
   12. Project planning tools
   13. Project documentation
   14. Project risk analysis
   15. Project closure
5. Management and planning tools, Business results for projects
   1. Process performance
   2. Communication
   3. Team dynamics and performance
   4. Team stages and dynamics
   5. Team roles and responsibilities
   6. Team tools
   7. Team Communication
6. Process analysis and documentation, Probability and statistics
   1. Basic probability concepts
   2. Central limit theorem
   3. Statistical distributions
7. Collecting and summarizing data
   1. Types of data and measurement scales
   2. Sampling and data collection methods
   3. Descriptive statistics
   4. Graphical methods
8. Measurement system analysis (MSA)
9. Process and performance capability
   1. Process performance vs. process specifications
   2. Process capability studies
   3. Process capability (Cp, Cpk) and process performance (Pp, Ppk) indices
   4. Short-term vs. long-term capability and sigma shift
10. Exploratory data analysis
    1. Multi-vari studies
    2. Correlation and linear regression
    3. Hypothesis testing
    4. Basics
    5. Tests for means, variances, and proportions
11. Design of experiments (DOE)
    1. Basic terms
    2. DOE graphs and plots
12. Root cause analysis, Lean Tools
    1. Waste elimination
    2. Cycle-time reduction
    3. Kaizen and kaizen blitz
13. Statistical process control (SPC)
    1. SPC Basics
    2. Rational subgrouping
    3. Control charts
14. Control plan, Lean tools for process control
    1. Total productive maintenance (TPM)
    2. Visual factory

What you will learn

• Why organizations implement Six Sigma and the relationship between lean concepts and Six Sigma
• How to apply Six Sigma in product and process design and apply the voice of the customer (VOC) to the voice of the process (VOP)
• How to incorporate high-performing team concepts
• How to apply process control as a replacement for appraisal/inspection
• How to use statistical distributions and apply design of experiments (DOE)

How you will benefit

• You will be prepared for the Lean Six Sigma Green Belt Certification exam
• You will be prepared for careers such as Process Improvement Analyst, Six Sigma Green Belt Consultant, Quality Control/Quality Assurance Supervisor, Quality Technician, and more
• Upon completion, you will have access to the ASQ Certified Six Sigma Question Bank and the ASQ Certified Six Sigma Associate Membership

Tony Swaim has helped many clients, colleagues, and students reach their professional and personal goals. He has been an online instructor since 1998 and has taught at colleges and universities across the United States since 1981. His focus areas are project management, Six Sigma, and supply chain management. Tony manages a successful consulting firm, and his industry experience includes 20 years of supply chain management. He earned a Doctorate in Business Administration from Kennesaw State University and holds professional certifications in six disciplines, including the Project Management Professional (PMP)® certification from the Project Management Institute (PMI)® and Certified Six Sigma Black Belt (CSSBB)® from the American Society for Quality (ASQ)®.

Train to become a Certified Supply Chain Professional exam. This course covers all facets of supply chain management.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment:

• Principles of Supply Chain Management: A Balanced Approach, by Joel D. Wisner, Keah-Choon Tan, and G. Keong Leong

This 100% online course will provide a holistic view of supply chain management and fully prepare you for the Certified Supply Chain Professional exam. You will learn how to translate the connection between the areas of planning, sourcing, manufacturing, and delivering into an integrated supply chain. By course completion, you will have a firm understanding of mitigation strategies, operationalize risk management practices and implement cost reduction measures. This combination of skills will drive the efficiency of your supply chain and give you a competitive edge in the market.

Disclaimer: To qualify for the externship applications process, students must successfully complete the online course content and have account balances up to date (at a minimum). Going through the externship application process does not guarantee an externship. COVID may be affecting the externship process or site availability in your area. Students can begin researching the steps of the application process 2 weeks prior to completing courses.

1. Introduction to Supply Chain Management
   1. The Origins of Supply Chain
   2. Supply Chain Management Accounting and Finance
   3. Supply Chain Strategy
   4. Supply Chain Planning and Execution
   5. Business Strategy
2. Purchasing Management
   1. Management Roles
   2. Purchasing, Procurement
   3. Supplier Negotiation
   4. Outsourcing
   5. Purchasing Decisions
3. Creating and Managing Supplier Relationships
   1. Supplier Relationship Management
   2. Supplier Relationship Development
   3. Establishing Criteria
   4. Distributors
   5. Supplier Contracts
4. Ethical and Sustainable Sourcing
   1. Sourcing
   2. Sustainability
   3. Benchmarks
   4. Social and Environmental Impacts of Sourcing
   5. Customer Impacts of Ethical and Sustainable Sourcing
5. Demand Forecasting
   1. Demand Forecasting Concepts and Techniques
   2. The Importance of Forecasting
   3. Demand Planning
   4. Forecasting Methods
   5. Forecasting Models
6. Purchasing Management
   1. Project Management
   2. Creating and Managing Supplier Relationships
   3. Resource Planning Systems
7. Inventory Management
   1. Inventory Management
   2. Financial Statements
   3. Inventory and the Flow of Materials
   4. Inventory Tracking Methods
8. Midterm
9. Process Management – Lean and Six Sigma
   1. Lean Thinking
   2. Kanban Systems
   3. Quality Management and Quality Control
   4. Six Sigma
   5. Statistical Tools
10. Domestic U.S. and Global Logistics
    1. Transportation Fundamentals
    2. Internal Supply Chain Management
    3. International Import Export Standards
    4. Modes of Transportation
    5. Corporate Social Responsibility
11. Customer Relationship Management
    1. Customer Relationship Management
    2. Customer Value
    3. Designing a Successful CRM Program
    4. The Supply Chain Role in Customer Satisfaction
    5. Predicting Customer Behaviors
12. Global Location Decisions
    1. Global Location Decisions
    2. Direct Shipment Strategies
    3. Intermediate Storage Point Strategies
    4. Distribution Channels
13. Service Response Logistics
    1. Service Industries
    2. Supply Chain Services and Management
    3. Methods to Improve Service Productivity
    4. Service Location and Layout Strategies
14. Supply Chain Process Integration
    1. Integration Model
    2. Network Optimization
    3. Overcoming Obstacles
    4. New Product Integration
15. Performance Measurements
    1. Compliance
    2. Supply Chain Metrics
    3. Measure, Analyze and Improve the Supply Chain
    4. Risks
    5. Balanced Scorecard and SCOR Model
16. Your Career Roadmap (optional)
    1. Your Skills and Talents
    2. Your Resume
    3. The Cover Letter
    4. Using Email and Social Media
    5. Networking
    6. Acing the Interview
    7. Negotiating Your Salary
    8. After You Land the Job
17. Final Exam

What you will learn

• Supply Chain Management and Operations
• Purchasing and Supplier Management
• Ethical and Sustainable Sourcing
• Inventory and Demand Forecasting
• Resource Planning Systems
• Process Management and Six Sigma in the Supply Chain
• Customer Relationship Management
• Globalization

How you will benefit

• Passing the certification test will improve hiring potential, likely increase salary, and add professional value and marketability
• Increase in supply chain management skills and knowledge
• Increase in customer satisfaction
• Expanded view of the supply chain industry

Wayne Durr is a global supply chain manager with over 30 years of supply chain experience with the US Army, the US Government, Fortune 500 companies and startups. In his tenure as supply chain professional, he has held the titles strategic buyer, senior demand forecaster and ISO 9001 auditor, amongst others. Wayne has Doctorate in Business Administration (DBA) (ABD), an MBA in supply chain and operations and Six Sigma Master Black Belt.

Train to become a Certified Supply Chain Professional exam. This course covers all facets of supply chain management.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment:

• Principles of Supply Chain Management: A Balanced Approach, by Joel D. Wisner, Keah-Choon Tan, and G. Keong Leong

This 100% online course will provide a holistic view of supply chain management and fully prepare you for the Certified Supply Chain Professional exam. You will learn how to translate the connection between the areas of planning, sourcing, manufacturing, and delivering into an integrated supply chain. By course completion, you will have a firm understanding of mitigation strategies, operationalize risk management practices and implement cost reduction measures. This combination of skills will drive the efficiency of your supply chain and give you a competitive edge in the market.

Disclaimer: To qualify for the externship applications process, students must successfully complete the online course content and have account balances up to date (at a minimum). Going through the externship application process does not guarantee an externship. COVID may be affecting the externship process or site availability in your area. Students can begin researching the steps of the application process 2 weeks prior to completing courses.

1. Introduction to Supply Chain Management
   1. The Origins of Supply Chain
   2. Supply Chain Management Accounting and Finance
   3. Supply Chain Strategy
   4. Supply Chain Planning and Execution
   5. Business Strategy
2. Purchasing Management
   1. Management Roles
   2. Purchasing, Procurement
   3. Supplier Negotiation
   4. Outsourcing
   5. Purchasing Decisions
3. Creating and Managing Supplier Relationships
   1. Supplier Relationship Management
   2. Supplier Relationship Development
   3. Establishing Criteria
   4. Distributors
   5. Supplier Contracts
4. Ethical and Sustainable Sourcing
   1. Sourcing
   2. Sustainability
   3. Benchmarks
   4. Social and Environmental Impacts of Sourcing
   5. Customer Impacts of Ethical and Sustainable Sourcing
5. Demand Forecasting
   1. Demand Forecasting Concepts and Techniques
   2. The Importance of Forecasting
   3. Demand Planning
   4. Forecasting Methods
   5. Forecasting Models
6. Purchasing Management
   1. Project Management
   2. Creating and Managing Supplier Relationships
   3. Resource Planning Systems
7. Inventory Management
   1. Inventory Management
   2. Financial Statements
   3. Inventory and the Flow of Materials
   4. Inventory Tracking Methods
8. Midterm
9. Process Management – Lean and Six Sigma
   1. Lean Thinking
   2. Kanban Systems
   3. Quality Management and Quality Control
   4. Six Sigma
   5. Statistical Tools
10. Domestic U.S. and Global Logistics
    1. Transportation Fundamentals
    2. Internal Supply Chain Management
    3. International Import Export Standards
    4. Modes of Transportation
    5. Corporate Social Responsibility
11. Customer Relationship Management
    1. Customer Relationship Management
    2. Customer Value
    3. Designing a Successful CRM Program
    4. The Supply Chain Role in Customer Satisfaction
    5. Predicting Customer Behaviors
12. Global Location Decisions
    1. Global Location Decisions
    2. Direct Shipment Strategies
    3. Intermediate Storage Point Strategies
    4. Distribution Channels
13. Service Response Logistics
    1. Service Industries
    2. Supply Chain Services and Management
    3. Methods to Improve Service Productivity
    4. Service Location and Layout Strategies
14. Supply Chain Process Integration
    1. Integration Model
    2. Network Optimization
    3. Overcoming Obstacles
    4. New Product Integration
15. Performance Measurements
    1. Compliance
    2. Supply Chain Metrics
    3. Measure, Analyze and Improve the Supply Chain
    4. Risks
    5. Balanced Scorecard and SCOR Model
16. Your Career Roadmap (optional)
    1. Your Skills and Talents
    2. Your Resume
    3. The Cover Letter
    4. Using Email and Social Media
    5. Networking
    6. Acing the Interview
    7. Negotiating Your Salary
    8. After You Land the Job
17. Final Exam

What you will learn

• Supply Chain Management and Operations
• Purchasing and Supplier Management
• Ethical and Sustainable Sourcing
• Inventory and Demand Forecasting
• Resource Planning Systems
• Process Management and Six Sigma in the Supply Chain
• Customer Relationship Management
• Globalization

How you will benefit

• Passing the certification test will improve hiring potential, likely increase salary, and add professional value and marketability
• Increase in supply chain management skills and knowledge
• Increase in customer satisfaction
• Expanded view of the supply chain industry

Wayne Durr is a global supply chain manager with over 30 years of supply chain experience with the US Army, the US Government, Fortune 500 companies and startups. In his tenure as supply chain professional, he has held the titles strategic buyer, senior demand forecaster and ISO 9001 auditor, amongst others. Wayne has Doctorate in Business Administration (DBA) (ABD), an MBA in supply chain and operations and Six Sigma Master Black Belt.

Learn the basics of collaborative problem-solving, working in teams and why it's important to our professional and personal success in this online course.

The Collaborative Problem Solving course will help you become familiar with the basics of working in teams and why teamwork is important to our professional and personal success. This course will provide you with essential strategies for solving problems and challenges that arise during collaboration, and provide you with ways to move forward toward achieving a common goal.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

This course will help you develop the collaborative problem-solving skills you need to succeed in virtually any work environment while focusing on the importance and many benefits of working in teams.

1. Collaborative problem-solving
   1. Requires consensus
   2. Involves groups or teams to make decisions
2. Steps of the collaborative problem-solving process
   1. Identifying the problem and the solution
   2. Identifying the leadership of the group
   3. Identifying the goal of the group
3. Principles for collaborative problem-solving
   1. Collaborative problem-solving is used to maximize productivity, minimize expenses, resolving conflict, improving morale, and integrating departments
   2. Using technology in the process
4. Best practices for managing the collaborative problem-solving process

What you will learn

• Collaborative problem-solving techniques
• Steps of the collaborative problem-solving process
• Principles for collaborative problem-solving
• Best practices for managing the collaborative problem-solving process

How you will benefit

• You will better be able to work with others
• You will gain techniques and skills to improve your team performance
• You will learn to more effectively communicate in a team environment

Self-Study

Learn the basics of collaborative problem-solving, working in teams and why it's important to our professional and personal success in this online course.

The Collaborative Problem Solving course will help you become familiar with the basics of working in teams and why teamwork is important to our professional and personal success. This course will provide you with essential strategies for solving problems and challenges that arise during collaboration, and provide you with ways to move forward toward achieving a common goal.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

This course will help you develop the collaborative problem-solving skills you need to succeed in virtually any work environment while focusing on the importance and many benefits of working in teams.

1. Collaborative problem-solving
   1. Requires consensus
   2. Involves groups or teams to make decisions
2. Steps of the collaborative problem-solving process
   1. Identifying the problem and the solution
   2. Identifying the leadership of the group
   3. Identifying the goal of the group
3. Principles for collaborative problem-solving
   1. Collaborative problem-solving is used to maximize productivity, minimize expenses, resolving conflict, improving morale, and integrating departments
   2. Using technology in the process
4. Best practices for managing the collaborative problem-solving process

What you will learn

• Collaborative problem-solving techniques
• Steps of the collaborative problem-solving process
• Principles for collaborative problem-solving
• Best practices for managing the collaborative problem-solving process

How you will benefit

• You will better be able to work with others
• You will gain techniques and skills to improve your team performance
• You will learn to more effectively communicate in a team environment

Self-Study

Improve your career prospects by learning how to develop powerful written documents that draw readers in and keep them motivated to continue to the end.

Do you have a nagging suspicion that a small improvement in your writing skills might also improve your career prospects? Don't let small gaps in your business writing skills prevent you from reaching your full potential!

It doesn't matter whether you're a clerical worker, an engineer, or an executive. If you communicate with others in writing, you need this course to help you identify and eliminate problem areas. By the end of this course, you'll know the secret to developing powerful written documents that immediately draw readers in and keep them motivated to continue until your very last, well-chosen word.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Improve your career prospects by learning how to develop powerful written documents that draw readers in and keep them motivated to continue to the end. This course will help you identify gaps and eliminate problem areas in your writing skills.

Writing as Problem Solving

In this first lesson, you'll learn a brainstorming technique that will help make writing easier and more fun for you right away. You'll learn how to disentangle the efforts of your creative and critical sides, and you'll come to understand why both sides are important components of good writing. You'll also learn why writing is one of the best problem-solving tools around.

Why Write and Who Is Your Reader?

Here's where you'll learn a helpful system for organizing your writing, whether it's an email, a formal letter, or a company-wide memo. You'll start by picking out a document that you have to write anyway so that you can put your new writing knowledge to use right away. You may as well get some work done while you're learning, right? Next, you'll nail down why you're writing this particular document and who your reader is. A second brainstorming technique will help you have fun thinking through these two questions.

Benefits You Can Offer Your Reader

In this lesson, you'll learn to make your readers do what you want. Your readers will be happy, too, since they'll get what they want in this win/win system. You'll learn the seven basic benefits you can offer your reader and how to write the crucial first sentence of your document. You'll learn one more brainstorming technique that will help you capture good ideas, words, and phrases.

Sequencing Your Ideas and How to Write Your Ending

Master seven strategies for putting your ideas in order and learn how poor sequencing can sabotage your efforts. You'll also discover the best way to end any document. It's an idea that may surprise you!

Revising, Formatting, Editing, and Proofreading

Revising, formatting, editing, and proofreading may all sound similar, but they're four distinct activities. In this lesson, you'll learn how revision is a process of exploration and discovery. You'll learn formatting strategies that will invite your reader in. You'll also learn to be a ruthless editor and professional proofreader.

What Words to Take Out

In this lesson, you'll learn how to write clearly and concisely. You'll explore three mistaken notions that lead business writers to use lots of convoluted phrasing and needlessly long words. You'll examine the pitfalls of using business clichés, jammed modifiers, trendy words, jargon, foreign words, redundancies, and hedging adjectives.

What Words to Put In

In the last lesson you learned what words to remove from your document. In this lesson, you'll learn what words you should include to make your business writing more compelling. You'll learn the four parts of the written communication process. You'll find out why the verbs and nouns you choose make a major difference. You'll also learn more ways to make the task of writing more enjoyable for you.

Strategies for Good Spelling and Punctuation

In this lesson, you'll look at strategies for good spelling and punctuation. Everyone needs this review! To keep it fun, you'll get to deal with the topics of spelling and punctuation by taking some easy quizzes. It's a chance to learn by doing. See how good your spelling and punctuation skills really are. You'll learn that punctuation is not a tyranny of rules, but an evolving protocol to help you communicate. Finally, you'll capture your weak areas on a Tips Card.

One Easy Grammar Lesson

Why do you have to bother with grammar? You'll find out why in this lesson. Take the Grammar Blitz Quiz to discover your grammar strengths and weaknesses. It will help you fill in the gaps that remain after years of boring grammar classes. You'll learn why using the active instead of the passive voice can be a demonstration of your integrity. You'll also explore the traps pronouns set for those who are sensitive to gender issues.

Getting the Tone Right

Getting the tone right in business writing can be tricky, especially in email. In this lesson, you'll get to tackle your worst moods with one more brainstorming technique. You'll learn how to defuse any negative emotions that might get in the way of your problem solving. You'll also learn how your attitude toward your reader, your topic, and your own needs determines your tone. As you go through the lesson, you'll learn two easy ways to eliminate unintentional tone mistakes.

When You Have to Say No

In this lesson, you'll learn why being able to say "no" with grace is a crucial business skill. A five-part format will give you a solid strategy for writing documents that say "no" while retaining the goodwill of your reader. You'll learn how to keep bad news letters, memos, and emails positive and helpful.

Email Etiquette

This lesson will provide an up-to-date review of all the ways that email is different from other kinds of business writing. It will teach you how to write emails that get the job done quickly and efficiently and explain their legal status in court. You'll also discover how to manage the tone of your emails so that you don't accidentally offend your reader.

What you will learn

• Learn brainstorming techniques that will help make writing easier
• Understand how to sequence your ideas to be more effective
• Learn the important skills of revising, formatting, editing, and proofreading
• Get a grammar refresher
• Learn to get the tone right and take negative emotions out of your writing
• Learn how to say "no" without offending your reader

How you will benefit

• Gain a solid understanding of good writing and how to produce it
• Learn to better communicate with peers and colleagues through your writing
• Take charge of your career and gain confidence by developing and enhancing a skill you will use every day
• Open the door to more career opportunities and promotions as you learn to effectively communicate

Ann Linquist is a continuing education instructor on college campuses, at corporations, and with non-profit organizations. She has helped thousands of adults learn to tackle their writing tasks with enthusiasm. Having written everything from novels to newsletters, articles to ad copy, Linquist is able to address the writing needs of each individual. The breadth of her background ensures a powerful, involving learning experience that builds on the strengths of each participant.

Improve your career prospects by learning how to develop powerful written documents that draw readers in and keep them motivated to continue to the end.

Do you have a nagging suspicion that a small improvement in your writing skills might also improve your career prospects? Don't let small gaps in your business writing skills prevent you from reaching your full potential!

It doesn't matter whether you're a clerical worker, an engineer, or an executive. If you communicate with others in writing, you need this course to help you identify and eliminate problem areas. By the end of this course, you'll know the secret to developing powerful written documents that immediately draw readers in and keep them motivated to continue until your very last, well-chosen word.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Improve your career prospects by learning how to develop powerful written documents that draw readers in and keep them motivated to continue to the end. This course will help you identify gaps and eliminate problem areas in your writing skills.

Writing as Problem Solving

In this first lesson, you'll learn a brainstorming technique that will help make writing easier and more fun for you right away. You'll learn how to disentangle the efforts of your creative and critical sides, and you'll come to understand why both sides are important components of good writing. You'll also learn why writing is one of the best problem-solving tools around.

Why Write and Who Is Your Reader?

Here's where you'll learn a helpful system for organizing your writing, whether it's an email, a formal letter, or a company-wide memo. You'll start by picking out a document that you have to write anyway so that you can put your new writing knowledge to use right away. You may as well get some work done while you're learning, right? Next, you'll nail down why you're writing this particular document and who your reader is. A second brainstorming technique will help you have fun thinking through these two questions.

Benefits You Can Offer Your Reader

In this lesson, you'll learn to make your readers do what you want. Your readers will be happy, too, since they'll get what they want in this win/win system. You'll learn the seven basic benefits you can offer your reader and how to write the crucial first sentence of your document. You'll learn one more brainstorming technique that will help you capture good ideas, words, and phrases.

Sequencing Your Ideas and How to Write Your Ending

Master seven strategies for putting your ideas in order and learn how poor sequencing can sabotage your efforts. You'll also discover the best way to end any document. It's an idea that may surprise you!

Revising, Formatting, Editing, and Proofreading

Revising, formatting, editing, and proofreading may all sound similar, but they're four distinct activities. In this lesson, you'll learn how revision is a process of exploration and discovery. You'll learn formatting strategies that will invite your reader in. You'll also learn to be a ruthless editor and professional proofreader.

What Words to Take Out

In this lesson, you'll learn how to write clearly and concisely. You'll explore three mistaken notions that lead business writers to use lots of convoluted phrasing and needlessly long words. You'll examine the pitfalls of using business clichés, jammed modifiers, trendy words, jargon, foreign words, redundancies, and hedging adjectives.

What Words to Put In

In the last lesson you learned what words to remove from your document. In this lesson, you'll learn what words you should include to make your business writing more compelling. You'll learn the four parts of the written communication process. You'll find out why the verbs and nouns you choose make a major difference. You'll also learn more ways to make the task of writing more enjoyable for you.

Strategies for Good Spelling and Punctuation

In this lesson, you'll look at strategies for good spelling and punctuation. Everyone needs this review! To keep it fun, you'll get to deal with the topics of spelling and punctuation by taking some easy quizzes. It's a chance to learn by doing. See how good your spelling and punctuation skills really are. You'll learn that punctuation is not a tyranny of rules, but an evolving protocol to help you communicate. Finally, you'll capture your weak areas on a Tips Card.

One Easy Grammar Lesson

Why do you have to bother with grammar? You'll find out why in this lesson. Take the Grammar Blitz Quiz to discover your grammar strengths and weaknesses. It will help you fill in the gaps that remain after years of boring grammar classes. You'll learn why using the active instead of the passive voice can be a demonstration of your integrity. You'll also explore the traps pronouns set for those who are sensitive to gender issues.

Getting the Tone Right

Getting the tone right in business writing can be tricky, especially in email. In this lesson, you'll get to tackle your worst moods with one more brainstorming technique. You'll learn how to defuse any negative emotions that might get in the way of your problem solving. You'll also learn how your attitude toward your reader, your topic, and your own needs determines your tone. As you go through the lesson, you'll learn two easy ways to eliminate unintentional tone mistakes.

When You Have to Say No

In this lesson, you'll learn why being able to say "no" with grace is a crucial business skill. A five-part format will give you a solid strategy for writing documents that say "no" while retaining the goodwill of your reader. You'll learn how to keep bad news letters, memos, and emails positive and helpful.

Email Etiquette

This lesson will provide an up-to-date review of all the ways that email is different from other kinds of business writing. It will teach you how to write emails that get the job done quickly and efficiently and explain their legal status in court. You'll also discover how to manage the tone of your emails so that you don't accidentally offend your reader.

What you will learn

• Learn brainstorming techniques that will help make writing easier
• Understand how to sequence your ideas to be more effective
• Learn the important skills of revising, formatting, editing, and proofreading
• Get a grammar refresher
• Learn to get the tone right and take negative emotions out of your writing
• Learn how to say "no" without offending your reader

How you will benefit

• Gain a solid understanding of good writing and how to produce it
• Learn to better communicate with peers and colleagues through your writing
• Take charge of your career and gain confidence by developing and enhancing a skill you will use every day
• Open the door to more career opportunities and promotions as you learn to effectively communicate

Ann Linquist is a continuing education instructor on college campuses, at corporations, and with non-profit organizations. She has helped thousands of adults learn to tackle their writing tasks with enthusiasm. Having written everything from novels to newsletters, articles to ad copy, Linquist is able to address the writing needs of each individual. The breadth of her background ensures a powerful, involving learning experience that builds on the strengths of each participant.

Learn the people skills required to motivate and delegate, and learn tools for solving problems and resolving conflicts.

If you have recently been promoted to a supervisory or management position or want to learn how to become a more effective manager, this course will help you master the basics of business by learning the language of management.

You will learn how to make a successful transition from employee to manager and you will learn how to manage your time so that you can deal with the constant demands of a managerial job.

You will learn the skills required to delegate responsibility and motivate your employees. A large part of a manager's job involves getting things done through other people, and this course will help you understand how to influence and direct other people's performance.

Finally, you will learn how to solve problems and resolve conflicts so you can accomplish your job more effectively.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Become a more effective manager by learning the language of business management. This course provides skills in managing time, delegating responsibility, motivating your employees, solving problems and resolving conflicts so you can accomplish your job more effectively.

Introduction to Managerial Work

How has management theory evolved over the last 100 years? This lesson will take you back to the older days of assembly lines and scientific management. You will learn how organizations are structured and describe managerial jobs in terms of the technical and managerial tasks that are performed.

Making the Transition Into Management

It's time to identify the characteristics of a typical supervisor's day and how they handle daily challenges. In this lesson, you will learn how to make the supervisor's path smoother, such as empowerment and communication. How does one begin to think, act, and look like a manager?

The Tasks of a Manager

Is leadership distinct from management? Do you have what it takes to be a leader, or are you cut out to be just a manager? This lesson covers the evolution of leadership research and begin to discuss the fascinating field of motivation. Believe it or not, a good leader can build motivation right into the design of a job.

Managing Tasks, Performance, and Time

In this lesson, you will learn how a supervisor can handle the challenges of delegation, performance management, and time management. Once you understand the challenges of the typical day, you will understand the importance of time management to a supervisor.

Introduction to Motivation

It's time to really dig into the topic dear to many managers' hearts-motivation. This lesson clarifies what managers need to understand about human motivation and help you to understand the links between motivation and productivity.

The Best-Known Researchers in Motivation

Motivational theories are great as long as they truly help you to manage people at work every day. This lesson looks closely at four theories: Maslow's hierarchy of needs, Herzberg's two-factor theory of motivation, Alderfer's theory on the three levels of human, and the three needs outlined by McClelland.

Motivation Theories

Do you believe that people naturally want to do a good job? Or are people lazy by nature and need to be watched? In this lesson, find out if you're a Theory X or a Theory Y-type of manager. There are self-fulfilling prophecies to each of those beliefs.

Understanding the Theories of Motivation

This lesson defines two more very practical and influential motivational theories; equity theory and expectancy theory. This lesson wraps up the theoretical about the importance of creating a motivational environment.

Introduction to Conflict Resolution and Problem-Solving

Now comes the hard part: when real life doesn't work out the way the theories said it should. What happens when conflict arises? This lesson explores conflict and conflict resolution. You will learn about specific techniques of negotiation, a particular type of conflict management.

Models of Conflict Resolution and Problem-Solving

This less about conflict and problem-solving in work groups? This lesson identifies means of solving conflict between groups. You will also learn a problem-solving model that is useful in work and in life.

Working Through Problems

This lesson explores the problem-solving model and talks about the importance of establishing objectives, generating alternatives, and choosing a solution.

Implementing Solutions to Problems and Conflicts

Your final lesson concludes the problem-solving model discussion and gives you the tools you need to carry the plan through to completion. You will explore the conflicts that may arise while solving problems and completing action plans.

What you will learn

• Learn how to manage your time so that you can deal with the constant demands of a managerial job
• Learn the skills required to delegate responsibility and motivate employees
• Understand how to influence and direct other people's performance
• Learn how to solve problems and resolve conflicts

How you will benefit

• Learn how to make a successful transition from employee to manager
• Become a better, more confident manager with the skills to succeed in your role
• Become more effective and efficient at your job

Patricia Addesso has worked for over 20 years in retail, academic and telecommunications organizations. She has a doctorate in Industrial/Organizational Psychology, and well-grounded in the theory of human behavior at work. In addition, she has held management positions in three companies, and thus "speaks the language" of upper management. This blend of the theoretical and the practical is the hallmark of her consulting style. Dr. Addesso's specialty is organization development and team building. She has been involved in managing mergers, acquisitions, and other large-scale organizational changes, and is currently involved in projects such as strategic planning and personality assessments.

Learn the people skills required to motivate and delegate, and learn tools for solving problems and resolving conflicts.

If you have recently been promoted to a supervisory or management position or want to learn how to become a more effective manager, this course will help you master the basics of business by learning the language of management.

You will learn how to make a successful transition from employee to manager and you will learn how to manage your time so that you can deal with the constant demands of a managerial job.

You will learn the skills required to delegate responsibility and motivate your employees. A large part of a manager's job involves getting things done through other people, and this course will help you understand how to influence and direct other people's performance.

Finally, you will learn how to solve problems and resolve conflicts so you can accomplish your job more effectively.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Become a more effective manager by learning the language of business management. This course provides skills in managing time, delegating responsibility, motivating your employees, solving problems and resolving conflicts so you can accomplish your job more effectively.

Introduction to Managerial Work

How has management theory evolved over the last 100 years? This lesson will take you back to the older days of assembly lines and scientific management. You will learn how organizations are structured and describe managerial jobs in terms of the technical and managerial tasks that are performed.

Making the Transition Into Management

It's time to identify the characteristics of a typical supervisor's day and how they handle daily challenges. In this lesson, you will learn how to make the supervisor's path smoother, such as empowerment and communication. How does one begin to think, act, and look like a manager?

The Tasks of a Manager

Is leadership distinct from management? Do you have what it takes to be a leader, or are you cut out to be just a manager? This lesson covers the evolution of leadership research and begin to discuss the fascinating field of motivation. Believe it or not, a good leader can build motivation right into the design of a job.

Managing Tasks, Performance, and Time

In this lesson, you will learn how a supervisor can handle the challenges of delegation, performance management, and time management. Once you understand the challenges of the typical day, you will understand the importance of time management to a supervisor.

Introduction to Motivation

It's time to really dig into the topic dear to many managers' hearts-motivation. This lesson clarifies what managers need to understand about human motivation and help you to understand the links between motivation and productivity.

The Best-Known Researchers in Motivation

Motivational theories are great as long as they truly help you to manage people at work every day. This lesson looks closely at four theories: Maslow's hierarchy of needs, Herzberg's two-factor theory of motivation, Alderfer's theory on the three levels of human, and the three needs outlined by McClelland.

Motivation Theories

Do you believe that people naturally want to do a good job? Or are people lazy by nature and need to be watched? In this lesson, find out if you're a Theory X or a Theory Y-type of manager. There are self-fulfilling prophecies to each of those beliefs.

Understanding the Theories of Motivation

This lesson defines two more very practical and influential motivational theories; equity theory and expectancy theory. This lesson wraps up the theoretical about the importance of creating a motivational environment.

Introduction to Conflict Resolution and Problem-Solving

Now comes the hard part: when real life doesn't work out the way the theories said it should. What happens when conflict arises? This lesson explores conflict and conflict resolution. You will learn about specific techniques of negotiation, a particular type of conflict management.

Models of Conflict Resolution and Problem-Solving

This less about conflict and problem-solving in work groups? This lesson identifies means of solving conflict between groups. You will also learn a problem-solving model that is useful in work and in life.

Working Through Problems

This lesson explores the problem-solving model and talks about the importance of establishing objectives, generating alternatives, and choosing a solution.

Implementing Solutions to Problems and Conflicts

Your final lesson concludes the problem-solving model discussion and gives you the tools you need to carry the plan through to completion. You will explore the conflicts that may arise while solving problems and completing action plans.

What you will learn

• Learn how to manage your time so that you can deal with the constant demands of a managerial job
• Learn the skills required to delegate responsibility and motivate employees
• Understand how to influence and direct other people's performance
• Learn how to solve problems and resolve conflicts

How you will benefit

• Learn how to make a successful transition from employee to manager
• Become a better, more confident manager with the skills to succeed in your role
• Become more effective and efficient at your job

Patricia Addesso has worked for over 20 years in retail, academic and telecommunications organizations. She has a doctorate in Industrial/Organizational Psychology, and well-grounded in the theory of human behavior at work. In addition, she has held management positions in three companies, and thus "speaks the language" of upper management. This blend of the theoretical and the practical is the hallmark of her consulting style. Dr. Addesso's specialty is organization development and team building. She has been involved in managing mergers, acquisitions, and other large-scale organizational changes, and is currently involved in projects such as strategic planning and personality assessments.

Learn how to develop successful, fundable grant proposals from experts in the field.

In this course, you will learn how to develop successful, grant-fundable proposals.

Whether you're interested in writing grant proposals as a career or in obtaining funding for your organization, this course will give you the grant-writing skills you need to outshine your competition. Highly recommended for development professionals, educators, nonprofit agency staff members or volunteers, and anyone else involved in fundraising for a large or small organization.

While the skills you'll learn during this course are transferable, keep in mind that the focus of this class is on obtaining grant funding for nonprofit organizations.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

This course will teach you how to write grant proposals that stand out and outshine your competitors. Whether you're doing it as a career or simply to obtain funding for your organization, you'll learn the ins and outs of developing successful proposals.

Basic Grant Writing Concepts

Each year, nonprofit organizations receive billions of dollars from grant-making entities. How can your organization ensure that some of this money comes into your coffers? The goal of Get Grants! is just that, and this lesson will you get started. The first step in getting grants is making sure that you have a fundable project. What's that? You'll find out in this lesson. It will also talk about how to take an idea and develop it into a proposal.

Overview of a Grant Proposal

In this lesson, you'll learn the eight parts of a typical grant proposal and find out in what order you should develop them. You'll examine how to create a workable timeline so that you never frantically work on a proposal only to discover that you missed the deadline. The lesson will also go into detail about the first part of the proposal—the introduction, or what you might call your section on bragging rights.

The Need Statement

This lesson will get to the heart of the proposal: the "why." The need statement is where you convince potential funders that you need their support. But ah, there's a hitch. Funders don't particularly care about things you lack or things that would make you happy. They care about funding projects that address issues or resolve unmet needs that mesh with their priorities. After this lesson, you'll know how to detect a real need and then write a concise, clear, well-documented need statement that makes funding agencies take note.

Goals and Objectives

Goals and objectives clarify precisely what you intend to accomplish and help funders see what they are supporting. In this lesson you'll learn how to write goals that flow from the need statement and objectives that will help to measure your success. More specifically, you'll see how to craft the specific, measurable objectives that grant makers require.

Evaluation Plan

"Evaluation" is a word that you hear a lot in the grant-writing world. It's how you show the grant makers that the outcomes of your project are what they want to support. By the end of this lesson, you'll be able to design evaluations that clearly demonstrate how your outcomes support your goals and the goals of the funding source.

Methods and Activities

This lesson will talk about methods and activities, which are the things you'll be doing from the moment you receive your funding in order to reach your goal. Planning these steps can be daunting, but you'll see how to create a detailed road map so that you never get lost. By this point, you'll know how to capture all the great ideas that you generate during the grant-writing process, so your project manager will be able to start implementing them right away!

Budget

If you're a numbers person, this lesson about the budget will be right up your alley. If you're not, this lesson will demystify the budget process. It will go through each of the budget categories and define the more confusing terms. Best of all, you'll get good models for your budget form and your budget narrative. These will be very helpful, especially when you work on a major grant.

Sustainability and Dissemination

Grant writers frequently overlook these two parts of the proposal, but after this lesson, you'll never make this common mistake. Funders don't always require information about dissemination (publicizing your program) and sustainability (future funding), but both are vital pieces in convincing funders that you will make the most of their investment. This lesson will teach you how you can best present them in your proposal.

Summary and Letter of Inquiry

Although you're not yet finished with the class, you're at the point of the proposal process where it's time to sum it all up. In this lesson, you'll look at how to handle the summary. The lesson will also talk about letters of inquiry: what they are, when to use them, and how to make them effective. You'll also examine how to make successful first approaches to funding sources.

Researching Funding Sources

You've written a great grant; now you need to send it out and get it funded. This lesson will talk about researching funding sources. By the end of this lesson, you'll know who funds government programs and where to get the best information. You'll also know where to find out about private foundations and corporate funding. Finally, you'll come to understand the sometimes arcane language of guidelines and extract the details you need.

Putting It All Together

What image do you want to present to your funding sources? The tips that you'll receive in this lesson (including ways to assemble and package your grant) will help you present your proposal in the best light. The lesson will review what supporting data you'll need and talk about what you have to do after you've submitted your grant.

How to Make Your Proposal a Star

This lesson will cover writing style—what works and what doesn't. It will discuss how to ensure that your organization is ready to apply for a grant. It will also talk about grant writing as a career—including what it means to work on retainer and why you should never work on a contingency basis. By the end of this lesson (which is the end of this course), you'll be well-equipped to get out there and get grants!

What you will learn

• Learn both federal and foundation grant writing
• Explore the process of grant proposal writing step-by-step
• Learn to recognize what makes a project attractive to a funding agency and see how to create a compelling case
• Learn to recognize what makes a project attractive to a funding agency and see how to create a compelling case
• Discover how to target the best funding agencies for your project and learn insider secrets for approaching them in the right way

How you will benefit

• Gain insider secrets from professionals who have raised millions in grant money for various causes
• Understand how to develop successful grant-fund proposals and become a more valuable member of your organization or cause
• Gain an edge on your grant-writing competition with the proper knowledge to get a yes to your proposals

Janet Levine has been involved with grant writing and fund raising since 1988. Prior to starting her consulting company in 2007, she was the Vice President for University Advancement at a public, urban university. Levine has been a fundraiser and administrator at a number of colleges, universities and other non-profit organizations. She holds a Master of Business Administration from Pepperdine University and a B.A. from Hofstra University.

Bo Morton has spent the past 15 years as a grant development practitioner. She was the Director of Grants Development and Management at a community college for more than a decade. During her tenure, she secured over $75 million in grants for college programs. Since 2011, her company Linked-to-Grow has assisted nonprofits and educational institutions develop resources via grants from governments, private foundations, multilateral organizations, and other revenue streams.

Learn how to develop successful, fundable grant proposals from experts in the field.

In this course, you will learn how to develop successful, grant-fundable proposals.

Whether you're interested in writing grant proposals as a career or in obtaining funding for your organization, this course will give you the grant-writing skills you need to outshine your competition. Highly recommended for development professionals, educators, nonprofit agency staff members or volunteers, and anyone else involved in fundraising for a large or small organization.

While the skills you'll learn during this course are transferable, keep in mind that the focus of this class is on obtaining grant funding for nonprofit organizations.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

This course will teach you how to write grant proposals that stand out and outshine your competitors. Whether you're doing it as a career or simply to obtain funding for your organization, you'll learn the ins and outs of developing successful proposals.

Basic Grant Writing Concepts

Each year, nonprofit organizations receive billions of dollars from grant-making entities. How can your organization ensure that some of this money comes into your coffers? The goal of Get Grants! is just that, and this lesson will you get started. The first step in getting grants is making sure that you have a fundable project. What's that? You'll find out in this lesson. It will also talk about how to take an idea and develop it into a proposal.

Overview of a Grant Proposal

In this lesson, you'll learn the eight parts of a typical grant proposal and find out in what order you should develop them. You'll examine how to create a workable timeline so that you never frantically work on a proposal only to discover that you missed the deadline. The lesson will also go into detail about the first part of the proposal—the introduction, or what you might call your section on bragging rights.

The Need Statement

This lesson will get to the heart of the proposal: the "why." The need statement is where you convince potential funders that you need their support. But ah, there's a hitch. Funders don't particularly care about things you lack or things that would make you happy. They care about funding projects that address issues or resolve unmet needs that mesh with their priorities. After this lesson, you'll know how to detect a real need and then write a concise, clear, well-documented need statement that makes funding agencies take note.

Goals and Objectives

Goals and objectives clarify precisely what you intend to accomplish and help funders see what they are supporting. In this lesson you'll learn how to write goals that flow from the need statement and objectives that will help to measure your success. More specifically, you'll see how to craft the specific, measurable objectives that grant makers require.

Evaluation Plan

"Evaluation" is a word that you hear a lot in the grant-writing world. It's how you show the grant makers that the outcomes of your project are what they want to support. By the end of this lesson, you'll be able to design evaluations that clearly demonstrate how your outcomes support your goals and the goals of the funding source.

Methods and Activities

This lesson will talk about methods and activities, which are the things you'll be doing from the moment you receive your funding in order to reach your goal. Planning these steps can be daunting, but you'll see how to create a detailed road map so that you never get lost. By this point, you'll know how to capture all the great ideas that you generate during the grant-writing process, so your project manager will be able to start implementing them right away!

Budget

If you're a numbers person, this lesson about the budget will be right up your alley. If you're not, this lesson will demystify the budget process. It will go through each of the budget categories and define the more confusing terms. Best of all, you'll get good models for your budget form and your budget narrative. These will be very helpful, especially when you work on a major grant.

Sustainability and Dissemination

Grant writers frequently overlook these two parts of the proposal, but after this lesson, you'll never make this common mistake. Funders don't always require information about dissemination (publicizing your program) and sustainability (future funding), but both are vital pieces in convincing funders that you will make the most of their investment. This lesson will teach you how you can best present them in your proposal.

Summary and Letter of Inquiry

Although you're not yet finished with the class, you're at the point of the proposal process where it's time to sum it all up. In this lesson, you'll look at how to handle the summary. The lesson will also talk about letters of inquiry: what they are, when to use them, and how to make them effective. You'll also examine how to make successful first approaches to funding sources.

Researching Funding Sources

You've written a great grant; now you need to send it out and get it funded. This lesson will talk about researching funding sources. By the end of this lesson, you'll know who funds government programs and where to get the best information. You'll also know where to find out about private foundations and corporate funding. Finally, you'll come to understand the sometimes arcane language of guidelines and extract the details you need.

Putting It All Together

What image do you want to present to your funding sources? The tips that you'll receive in this lesson (including ways to assemble and package your grant) will help you present your proposal in the best light. The lesson will review what supporting data you'll need and talk about what you have to do after you've submitted your grant.

How to Make Your Proposal a Star

This lesson will cover writing style—what works and what doesn't. It will discuss how to ensure that your organization is ready to apply for a grant. It will also talk about grant writing as a career—including what it means to work on retainer and why you should never work on a contingency basis. By the end of this lesson (which is the end of this course), you'll be well-equipped to get out there and get grants!

What you will learn

• Learn both federal and foundation grant writing
• Explore the process of grant proposal writing step-by-step
• Learn to recognize what makes a project attractive to a funding agency and see how to create a compelling case
• Learn to recognize what makes a project attractive to a funding agency and see how to create a compelling case
• Discover how to target the best funding agencies for your project and learn insider secrets for approaching them in the right way

How you will benefit

• Gain insider secrets from professionals who have raised millions in grant money for various causes
• Understand how to develop successful grant-fund proposals and become a more valuable member of your organization or cause
• Gain an edge on your grant-writing competition with the proper knowledge to get a yes to your proposals

Janet Levine has been involved with grant writing and fund raising since 1988. Prior to starting her consulting company in 2007, she was the Vice President for University Advancement at a public, urban university. Levine has been a fundraiser and administrator at a number of colleges, universities and other non-profit organizations. She holds a Master of Business Administration from Pepperdine University and a B.A. from Hofstra University.

Bo Morton has spent the past 15 years as a grant development practitioner. She was the Director of Grants Development and Management at a community college for more than a decade. During her tenure, she secured over $75 million in grants for college programs. Since 2011, her company Linked-to-Grow has assisted nonprofits and educational institutions develop resources via grants from governments, private foundations, multilateral organizations, and other revenue streams.

Learn how to comply with the duties, rights, and responsibilities of HIPAA, ARRA & HITECH.

Are you a health care professional or considering a career in the health care industry, or do you provide services to a health care organization? If the answer to any of these questions is yes, then it is mandatory that you understand the compliance requirements of HIPAA, and subsequent rules and laws that affect HIPAA. These laws require all health care professionals to take careful steps to protect protected health information. In this course you will examine the compliance process. You will focus specifically on the Administrative Simplification portion of HIPAA. This course will give real world examples to explain the Privacy rule. You will examine what is meant by covered entities, business associates, and many other relationships within the health care industry impacted by HIPAA. You will understand how computers fit into the Security Rule and examine many types of safeguards, which are crucial components of the Security Rule. You will also learn about the Office for Civil Rights, HIPAA's watchdog organization.

By the time you finish this course, you will be confident and capable of implementing HIPAA's Administrative Simplification rules, and the laws impacting it, in your own organization. If you are just starting your career in the health care field, you will have a priceless addition to your resume.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

If you are just starting your career in the health care field, HIPAA Compliance training is a priceless addition to your resume. This course provides an understanding of the compliance requirements of HIPAA, and subsequent rules and laws that affect HIPAA.

Introduction to HIPAA

The first lesson will lay out the foundation of HIPAA so that you'll understand the motivation behind the law. It will focus specifically on the Administrative Simplification portion of HIPAA and give you a good idea of its goals. As with any law, noncompliance comes at a price, so you'll also take a look at the penalties involved for anyone who ignores HIPAA's requirements.

HIPAA's Major Players: Covered Entities, Business Associates, and Related Organizations

Are you interested in working in a medical or dental office, an insurance company, or a government agency like the Centers for Medicare and Medicaid Services or the Department of Health and Human Services? All of these organizations are subject to HIPAA, and all of them have to work together. In this lesson, you'll learn which groups must comply with HIPAA's rules and standards as they gather and transmit health-related information. By the time you're done with this lesson, you'll know the difference between a covered entity, a business associate, and a trading partner.

Transactions, Code Sets, and Identifiers

It's time to put your newfound lingo to use. The overriding goal of HIPAA is to protect personal health information. In this lesson, you'll identify the 12 types of electronic transactions that HIPAA covers. You'll also take a peek at the code sets and identifiers used in these transactions. Transactions, code sets, and identifiers are key to your understanding of HIPAA, and this lesson will put those pieces of the puzzle together.

Introduction to the Privacy Rule

What happens if you or your employer violates the Privacy Rule? Could a court fine you or even send you to jail? What if the privacy breach was unintentional, and you tried to fix it as soon as you found out? Would that have any effect on your punishment? In this lesson, you'll answer these questions and many others as you delve into the administrative requirements of the Privacy Rule. You'll find out about civil and criminal penalties for noncompliance and wrongful disclosure of protected health information.

Use and Disclosure of Protected Health Information

Now that you understand the Privacy Rule, you'll take the next step and delve into the requirements for using and disclosing protected health information (PHI). HIPAA has two types of disclosures: required and permitted. At the end of this lesson, you'll understand the difference between the two. Another concept that figures heavily into the entire HIPAA picture is minimum necessary. You'll see how this concept fits neatly into the issue of PHI disclosures.

Patient Rights

Under HIPAA, patients have seven fundamental privacy rights. You'll examine those rights in this lesson and find out what procedures HIPAA requires to ensure that patients can access their own medical information and control how others disclose that information. You'll also see how state laws can expand on HIPAA's provisions.

Introduction to the Security Rule

The Security Rule is the companion to HIPAA's Privacy Rule. In this lesson, you'll turn your attention to the concept of information security. Security has its own key terms, and you'll spend some time on them so that you'll be familiar with their meanings. If you don't know the difference between a hacker and a spoofer, you will by the time this lesson is done! The lesson will also address the various threats that can exist when you electronically handle and transmit protected health information.

Risk Management and the Security Rule Standards

How common are security breaches in the real world, and what effects can they have? As you continue to investigate HIPAA's Security Rule, you'll explore its fundamental approach to addressing security. You'll examine the philosophy and principles behind the Security Rule, then go over the standards for implementation and learn which ones are required and which are simply addressable. You'll also examine the frequency and costs of some real-life security breaches, which will help you understand why effective security practices matter so much.

Administrative Safeguards

The Security Rule covers three major areas: administrative safeguards, physical safeguards, and technical safeguards. By the end of this lesson, you'll understand what administrative safeguards are and how they could affect you at your job.

Physical and Technical Safeguards

Continuing the journey into HIPAA's Security Rule, in this lesson, you'll examine the philosophy and principles behind the Security Rule. You'll go over the standards for implementation and learn which ones are required and which are simply addressable. You'll also take a look at some real-life security breaches, which should emphasize the need for good security practices.

Compliance, Rules, and Agreements

The previous lessons emphasized how important it is for your organization to comply with HIPAA, but what if one of your business associates fails to comply and leaves your patients' data exposed? In recent years, the federal government has tightened up rules related to business associates and security breaches. In this lesson, you'll explore the rules and laws about compliance and business associates. By the time you're done, you'll understand the basics of a business associate agreement.

HIPAA: Wrapping It Up!

When it's time to begin creating your own policies and procedures to implement HIPAA, it helps to have a framework to follow. That's what this lesson will give you: a description of the most common frameworks available so that you can choose the one that best suits your organization. You'll also look at some healthcare trends so that you'll have an idea of what the future holds for HIPAA.

What you will learn

• Learn about the Administrative Simplification portion of HIPAA
• Learn about transactions, code sets, and identifiers, which are all key elements in the HIPAA-mandated electronic health care transmissions
• Discover the Privacy Rule, which governs patient rights and disclosure of protected health information
• Learn how computers fit into the Security Rule
• Learn about administrative safeguards, physical safeguards, technical safeguards, and policy and procedure creation
• Learn about the civil and criminal penalties for non-compliance

How you will benefit

• Understand and comply with the requirements of HIPAA
• Know how to best protect patient confidentiality
• Gain a priceless addition to your healthcare resume

Carline Dalgleish has worked in medical office administration for over 30 years. She holds a bachelor's degree in Business Information Systems, a master's degree in Leadership, and a post-baccalaureate certificate in Health Information Management. She is a Registered Health Information Administrator and an AHIMA Approved ICD-10-CM/PCS Trainer. Dalgleish is the author of an ICD-10 coding system and also owns her own consulting firm, AnnGrant Educational Services.

Learn how to comply with the duties, rights, and responsibilities of HIPAA, ARRA & HITECH.

Are you a health care professional or considering a career in the health care industry, or do you provide services to a health care organization? If the answer to any of these questions is yes, then it is mandatory that you understand the compliance requirements of HIPAA, and subsequent rules and laws that affect HIPAA. These laws require all health care professionals to take careful steps to protect protected health information. In this course you will examine the compliance process. You will focus specifically on the Administrative Simplification portion of HIPAA. This course will give real world examples to explain the Privacy rule. You will examine what is meant by covered entities, business associates, and many other relationships within the health care industry impacted by HIPAA. You will understand how computers fit into the Security Rule and examine many types of safeguards, which are crucial components of the Security Rule. You will also learn about the Office for Civil Rights, HIPAA's watchdog organization.

By the time you finish this course, you will be confident and capable of implementing HIPAA's Administrative Simplification rules, and the laws impacting it, in your own organization. If you are just starting your career in the health care field, you will have a priceless addition to your resume.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

If you are just starting your career in the health care field, HIPAA Compliance training is a priceless addition to your resume. This course provides an understanding of the compliance requirements of HIPAA, and subsequent rules and laws that affect HIPAA.

Introduction to HIPAA

The first lesson will lay out the foundation of HIPAA so that you'll understand the motivation behind the law. It will focus specifically on the Administrative Simplification portion of HIPAA and give you a good idea of its goals. As with any law, noncompliance comes at a price, so you'll also take a look at the penalties involved for anyone who ignores HIPAA's requirements.

HIPAA's Major Players: Covered Entities, Business Associates, and Related Organizations

Are you interested in working in a medical or dental office, an insurance company, or a government agency like the Centers for Medicare and Medicaid Services or the Department of Health and Human Services? All of these organizations are subject to HIPAA, and all of them have to work together. In this lesson, you'll learn which groups must comply with HIPAA's rules and standards as they gather and transmit health-related information. By the time you're done with this lesson, you'll know the difference between a covered entity, a business associate, and a trading partner.

Transactions, Code Sets, and Identifiers

It's time to put your newfound lingo to use. The overriding goal of HIPAA is to protect personal health information. In this lesson, you'll identify the 12 types of electronic transactions that HIPAA covers. You'll also take a peek at the code sets and identifiers used in these transactions. Transactions, code sets, and identifiers are key to your understanding of HIPAA, and this lesson will put those pieces of the puzzle together.

Introduction to the Privacy Rule

What happens if you or your employer violates the Privacy Rule? Could a court fine you or even send you to jail? What if the privacy breach was unintentional, and you tried to fix it as soon as you found out? Would that have any effect on your punishment? In this lesson, you'll answer these questions and many others as you delve into the administrative requirements of the Privacy Rule. You'll find out about civil and criminal penalties for noncompliance and wrongful disclosure of protected health information.

Use and Disclosure of Protected Health Information

Now that you understand the Privacy Rule, you'll take the next step and delve into the requirements for using and disclosing protected health information (PHI). HIPAA has two types of disclosures: required and permitted. At the end of this lesson, you'll understand the difference between the two. Another concept that figures heavily into the entire HIPAA picture is minimum necessary. You'll see how this concept fits neatly into the issue of PHI disclosures.

Patient Rights

Under HIPAA, patients have seven fundamental privacy rights. You'll examine those rights in this lesson and find out what procedures HIPAA requires to ensure that patients can access their own medical information and control how others disclose that information. You'll also see how state laws can expand on HIPAA's provisions.

Introduction to the Security Rule

The Security Rule is the companion to HIPAA's Privacy Rule. In this lesson, you'll turn your attention to the concept of information security. Security has its own key terms, and you'll spend some time on them so that you'll be familiar with their meanings. If you don't know the difference between a hacker and a spoofer, you will by the time this lesson is done! The lesson will also address the various threats that can exist when you electronically handle and transmit protected health information.

Risk Management and the Security Rule Standards

How common are security breaches in the real world, and what effects can they have? As you continue to investigate HIPAA's Security Rule, you'll explore its fundamental approach to addressing security. You'll examine the philosophy and principles behind the Security Rule, then go over the standards for implementation and learn which ones are required and which are simply addressable. You'll also examine the frequency and costs of some real-life security breaches, which will help you understand why effective security practices matter so much.

Administrative Safeguards

The Security Rule covers three major areas: administrative safeguards, physical safeguards, and technical safeguards. By the end of this lesson, you'll understand what administrative safeguards are and how they could affect you at your job.

Physical and Technical Safeguards

Continuing the journey into HIPAA's Security Rule, in this lesson, you'll examine the philosophy and principles behind the Security Rule. You'll go over the standards for implementation and learn which ones are required and which are simply addressable. You'll also take a look at some real-life security breaches, which should emphasize the need for good security practices.

Compliance, Rules, and Agreements

The previous lessons emphasized how important it is for your organization to comply with HIPAA, but what if one of your business associates fails to comply and leaves your patients' data exposed? In recent years, the federal government has tightened up rules related to business associates and security breaches. In this lesson, you'll explore the rules and laws about compliance and business associates. By the time you're done, you'll understand the basics of a business associate agreement.

HIPAA: Wrapping It Up!

When it's time to begin creating your own policies and procedures to implement HIPAA, it helps to have a framework to follow. That's what this lesson will give you: a description of the most common frameworks available so that you can choose the one that best suits your organization. You'll also look at some healthcare trends so that you'll have an idea of what the future holds for HIPAA.

What you will learn

• Learn about the Administrative Simplification portion of HIPAA
• Learn about transactions, code sets, and identifiers, which are all key elements in the HIPAA-mandated electronic health care transmissions
• Discover the Privacy Rule, which governs patient rights and disclosure of protected health information
• Learn how computers fit into the Security Rule
• Learn about administrative safeguards, physical safeguards, technical safeguards, and policy and procedure creation
• Learn about the civil and criminal penalties for non-compliance

How you will benefit

• Understand and comply with the requirements of HIPAA
• Know how to best protect patient confidentiality
• Gain a priceless addition to your healthcare resume

Carline Dalgleish has worked in medical office administration for over 30 years. She holds a bachelor's degree in Business Information Systems, a master's degree in Leadership, and a post-baccalaureate certificate in Health Information Management. She is a Registered Health Information Administrator and an AHIMA Approved ICD-10-CM/PCS Trainer. Dalgleish is the author of an ICD-10 coding system and also owns her own consulting firm, AnnGrant Educational Services.

Master the skills you need to gain an entry-level position in human resources and prepare to take the PHR (Professional in Human Resources) certification exam.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment:

• HR
• PHR / SPHR – Professional in Human Resources Certification Study Guide

The Human Resources Professional course prepares you for a career in human resources. This course explores the foundational aspects of HR, including human resource laws, hiring disciplines, and labor relations. You will learn industry-recognized practices that align with the Human Resource Certification Institute (HRCI) and the Society for Human Resource Management (SHRM).

By the time you finish the course, you will be equipped to start your career in this growing field. Additionally, you will be prepared to take the HRCI's Professional in Human Resources (PHR) certification exam. The PHR certification recognizes that an individual holds the knowledge and experience needed to excel in human resource management.

You will also learn information useful to sitting for certification exams taken at more advanced stages in a human resources career, including the SHRM's Certified Professional exam and the HRCI's Associate Professional Human Resources exam.

1. Introduction to Human Resources
   1. Introduction
   2. Opportunities in the HR Field
   3. Skills for Success
   4. Getting into the HR Field
2. HR's Role in Strategy
   1. Introduction
   2. Let's Talk Strategy
   3. Vision and Mission Statements
   4. Policies
   5. Metrics
3. Recruiting and Hiring Employees
   1. Introduction
   2. Writing a Job Ad
   3. Preparing to Interview
   4. Reviewing Résumés and Interviewing Candidates
   5. The Job Offer
4. Training Programs
   1. Introduction
   2. The Basics of Training
   3. The Analysis, Design, and Development Phases of Training
   4. The Implementation and Evaluation Phases
5. Compensation and Benefits
   1. Introduction
   2. Things to Consider When You're Planning Compensation
   3. Strategic Decisions for Paying Employees
   4. Job Evaluation
   5. A Look at Benefits
6. Employee Health and Safety
   1. Introduction
   2. What Is OSHA?
   3. Knock, Knock, OSHA Is Here!
   4. Protecting Against Workplace Hazards
   5. Investigating, Recording, and Preventing Accidents and Illnesses
7. The Legal Environment
   1. Introduction
   2. Basic Employment Law Terms and Facts
   3. Equal Employment Opportunity—Past and Present
   4. What Is Discrimination?
   5. Additional Employment Laws
   6. What Happens When an Employee Files an EEOC Claim?
8. Marking HR Decisions
   1. Introduction
   2. HRIS Software: A High-Tech Tool for Decision-Making
   3. Making Decisions in a Growth Strategy
   4. Making Decisions in a Retrenchment or Stability Strategy
   5. Job Analysis as a Tool for Decision-Making
9. Affirmative Action
   1. Introduction
   2. Creating an Affirmative Action Plan
   3. The AAP: Putting It All Together
   4. More Parts of an AAP
   5. Still More Numbers for the Government
10. Diversity
    1. Introduction
    2. What Is Diversity—and Why Is It a Good Thing?
    3. Managing Diversity and Handling Conflict
    4. Demonstrating Leadership in Promoting Diversity
    5. Diversity Training
11. Employee Rights and Discipline
    1. Introduction
    2. Laws That Protect Your Employees' Rights and Privacy
    3. Monitoring Employees
    4. Disciplining Employees
    5. Disciplinary Strategies
    6. Documenting Employee Behavior
12. Termination
    1. Introduction
    2. Alternatives to Firing
    3. Preparing for a Termination
    4. Separation Agreements
    5. Wrongful Discharge
13. Investigations
    1. Introduction
    2. Why It's Important to Investigate Problems?
    3. The Steps of an Effective Investigation
    4. Getting Ready to Conduct Your Investigation
    5. Conducting Your Investigation
    6. Wrapping Up Your Investigation
14. Managing Labor Relations
    1. Introduction
    2. A Quick Look at the History of Unions
    3. Why Employees Join a Union?
    4. How Unions Work
    5. Collective Bargaining
    6. What Happens When Negotiations Fail?
15. Creating a High-Performance Workplace
    1. Introduction
    2. Ask for Your Employees' Suggestions—and Act on Them
    3. Delegate Authority
    4. Keep the Lines of Communication Open
    5. Ask for Feedback
    6. Let Your Employees Have a Life!
16. Global Human Resources
    1. Introduction
    2. Staffing Strategy and Culture
    3. Understanding Cultural Differences
    4. Practicing HR in Other Countries
    5. Choosing Your Global Employees
    6. Additional Issues for Expatriates
17. Retention
    1. Introduction
    2. The Top Reasons Why Employees Leave a Company
    3. Encouraging Workers to Stay With Your Company
    4. Stay Interviews
    5. Succession Planning
18. Motivation, Rewards, and Recognition
    1. Introduction
    2. The Roots of Motivation
    3. Fun Ways to Motivate Your Workers
    4. Nine Strategies For Creating a Great Rewards Program
19. Preparing for the PHR Exam
    1. Introduction
    2. Externships and Internships
    3. The Basics of the PHR Exam
    4. Studying for the PHR Exam
    5. What to Expect on the Day of the Test?

What you will learn

• Comprehensive knowledge needed to sit for the PHR Certification Exam
• A broad overview of human resources practices
• Skills for handling recruitment, performance appraisals, and training processes
• Strategic decision making for compensation and job evaluation
• Foundational knowledge of U.S. laws and regulations regarding employment practices
• OSHA rules governing employee health and safety
• Strategies for implementing retention initiatives

How you will benefit

• Learn how to contribute to company strategy planning so you can be a more valuable member of the team
• Prepare for PHR certification and set yourself apart
• Open the door to new career opportunities and higher salaries after obtaining your PHR certification, including jobs such as: HR generalist, Recruiter, HR Representative, HR Assistant, HR Specialist, HR Manager, Compensation and Benefits Manager, and more

Anna Smith has worked in the human resources field for 30 years and has taught at the university level for over 20 years. She holds a bachelor's degree in business administration from Spalding University, a master's degree in management from Webster University, and a Master Online Teaching certificate from the University of Illinois. She is also a certified Professional in Human Resources from the HR Certification Institute (HRCI), a certified Senior Professional in Human Resources, and an SHRM Senior Certified Professional. Her experience spans many areas of human resources, including recruitment, labor relations, and affirmative action plans.

Ann Nevers holds a law degree and a master’s in health law. She works in dispute resolution for business, employment, and health care and regularly teaches courses in these areas. She has published numerous academic articles, edited legal manuals, and written chapters on employment, dispute resolution, and health care topics.

Master the skills you need to gain an entry-level position in human resources and prepare to take the PHR (Professional in Human Resources) certification exam.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment:

• HR
• PHR / SPHR – Professional in Human Resources Certification Study Guide

The Human Resources Professional course prepares you for a career in human resources. This course explores the foundational aspects of HR, including human resource laws, hiring disciplines, and labor relations. You will learn industry-recognized practices that align with the Human Resource Certification Institute (HRCI) and the Society for Human Resource Management (SHRM).

By the time you finish the course, you will be equipped to start your career in this growing field. Additionally, you will be prepared to take the HRCI's Professional in Human Resources (PHR) certification exam. The PHR certification recognizes that an individual holds the knowledge and experience needed to excel in human resource management.

You will also learn information useful to sitting for certification exams taken at more advanced stages in a human resources career, including the SHRM's Certified Professional exam and the HRCI's Associate Professional Human Resources exam.

1. Introduction to Human Resources
   1. Introduction
   2. Opportunities in the HR Field
   3. Skills for Success
   4. Getting into the HR Field
2. HR's Role in Strategy
   1. Introduction
   2. Let's Talk Strategy
   3. Vision and Mission Statements
   4. Policies
   5. Metrics
3. Recruiting and Hiring Employees
   1. Introduction
   2. Writing a Job Ad
   3. Preparing to Interview
   4. Reviewing Résumés and Interviewing Candidates
   5. The Job Offer
4. Training Programs
   1. Introduction
   2. The Basics of Training
   3. The Analysis, Design, and Development Phases of Training
   4. The Implementation and Evaluation Phases
5. Compensation and Benefits
   1. Introduction
   2. Things to Consider When You're Planning Compensation
   3. Strategic Decisions for Paying Employees
   4. Job Evaluation
   5. A Look at Benefits
6. Employee Health and Safety
   1. Introduction
   2. What Is OSHA?
   3. Knock, Knock, OSHA Is Here!
   4. Protecting Against Workplace Hazards
   5. Investigating, Recording, and Preventing Accidents and Illnesses
7. The Legal Environment
   1. Introduction
   2. Basic Employment Law Terms and Facts
   3. Equal Employment Opportunity—Past and Present
   4. What Is Discrimination?
   5. Additional Employment Laws
   6. What Happens When an Employee Files an EEOC Claim?
8. Marking HR Decisions
   1. Introduction
   2. HRIS Software: A High-Tech Tool for Decision-Making
   3. Making Decisions in a Growth Strategy
   4. Making Decisions in a Retrenchment or Stability Strategy
   5. Job Analysis as a Tool for Decision-Making
9. Affirmative Action
   1. Introduction
   2. Creating an Affirmative Action Plan
   3. The AAP: Putting It All Together
   4. More Parts of an AAP
   5. Still More Numbers for the Government
10. Diversity
    1. Introduction
    2. What Is Diversity—and Why Is It a Good Thing?
    3. Managing Diversity and Handling Conflict
    4. Demonstrating Leadership in Promoting Diversity
    5. Diversity Training
11. Employee Rights and Discipline
    1. Introduction
    2. Laws That Protect Your Employees' Rights and Privacy
    3. Monitoring Employees
    4. Disciplining Employees
    5. Disciplinary Strategies
    6. Documenting Employee Behavior
12. Termination
    1. Introduction
    2. Alternatives to Firing
    3. Preparing for a Termination
    4. Separation Agreements
    5. Wrongful Discharge
13. Investigations
    1. Introduction
    2. Why It's Important to Investigate Problems?
    3. The Steps of an Effective Investigation
    4. Getting Ready to Conduct Your Investigation
    5. Conducting Your Investigation
    6. Wrapping Up Your Investigation
14. Managing Labor Relations
    1. Introduction
    2. A Quick Look at the History of Unions
    3. Why Employees Join a Union?
    4. How Unions Work
    5. Collective Bargaining
    6. What Happens When Negotiations Fail?
15. Creating a High-Performance Workplace
    1. Introduction
    2. Ask for Your Employees' Suggestions—and Act on Them
    3. Delegate Authority
    4. Keep the Lines of Communication Open
    5. Ask for Feedback
    6. Let Your Employees Have a Life!
16. Global Human Resources
    1. Introduction
    2. Staffing Strategy and Culture
    3. Understanding Cultural Differences
    4. Practicing HR in Other Countries
    5. Choosing Your Global Employees
    6. Additional Issues for Expatriates
17. Retention
    1. Introduction
    2. The Top Reasons Why Employees Leave a Company
    3. Encouraging Workers to Stay With Your Company
    4. Stay Interviews
    5. Succession Planning
18. Motivation, Rewards, and Recognition
    1. Introduction
    2. The Roots of Motivation
    3. Fun Ways to Motivate Your Workers
    4. Nine Strategies For Creating a Great Rewards Program
19. Preparing for the PHR Exam
    1. Introduction
    2. Externships and Internships
    3. The Basics of the PHR Exam
    4. Studying for the PHR Exam
    5. What to Expect on the Day of the Test?

What you will learn

• Comprehensive knowledge needed to sit for the PHR Certification Exam
• A broad overview of human resources practices
• Skills for handling recruitment, performance appraisals, and training processes
• Strategic decision making for compensation and job evaluation
• Foundational knowledge of U.S. laws and regulations regarding employment practices
• OSHA rules governing employee health and safety
• Strategies for implementing retention initiatives

How you will benefit

• Learn how to contribute to company strategy planning so you can be a more valuable member of the team
• Prepare for PHR certification and set yourself apart
• Open the door to new career opportunities and higher salaries after obtaining your PHR certification, including jobs such as: HR generalist, Recruiter, HR Representative, HR Assistant, HR Specialist, HR Manager, Compensation and Benefits Manager, and more

Anna Smith has worked in the human resources field for 30 years and has taught at the university level for over 20 years. She holds a bachelor's degree in business administration from Spalding University, a master's degree in management from Webster University, and a Master Online Teaching certificate from the University of Illinois. She is also a certified Professional in Human Resources from the HR Certification Institute (HRCI), a certified Senior Professional in Human Resources, and an SHRM Senior Certified Professional. Her experience spans many areas of human resources, including recruitment, labor relations, and affirmative action plans.

Ann Nevers holds a law degree and a master’s in health law. She works in dispute resolution for business, employment, and health care and regularly teaches courses in these areas. She has published numerous academic articles, edited legal manuals, and written chapters on employment, dispute resolution, and health care topics.

Become aware of the conscious and unconscious codes of meaning people send when communicating with others.

Communicating successfully depends on effective use of communication strategies and behaviors. Words, facial and body movements, tone of voice, even clothing and situation, all form an intricate symbol system that must be quickly translated by those who want to communicate.

It has been said that there is no communication unless a mutual sharing of meaning takes place. It has also been said that one cannot NOT communicate. These two ideas seem to oppose one another, but they are two sides of the same coin. A smile can have many meanings, but so can silence.

This course will show you how to manage the conscious and unconscious codes of meaning people send to each other and how to respond with appropriate codes in turn. You will explore concepts of verbal and nonverbal expression, including personal style, listening, relationship dynamics, self-esteem, conflict management, and cultural and gender communication differences.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Communication is more than just speaking, hearing, or having a good vocabulary. This course explores strategies for success in everyday interpersonal communication. You will explore clear examples of verbal and nonverbal habits, effective listening, self-concept, differences in conversational styles, and conflict management. You will also learn about practical strategies you can use to improve communication at home, in social situations, and in the workplace.

Communication Basics

Your first lesson introduces two detailed models that explain the complex nature of communication. You will learn how words, thoughts, the situation, and even the environment are all connected—and that they all change from one communication event to the next.

Communication Misunderstandings

Have you ever been in a situation where you don't know whether to say less, say more, or say nothing? In this lesson, you will learn seven premises of communication that will help you through those times. This lesson introduces two strategies for improving communication competence.

The Personal Side of Communication

In this lesson, you will learn how individual emotions, beliefs, attitudes, and values as well as self-esteem and group belonging influence how people communicate. You will also explore how everyone seeks gratification of specific human needs through the unique and complicated communication process.

Language and Logic

This lesson focuses on the ways in which language affects reasoning abilities. You will learn about constructing useful word maps that benefit your decision making as well as strategies you can use to avoid mental traps that can clog your thinking process.

Nonverbal Messages

Can you say something without uttering a word? In addition to voice, facial expression, and body movement, this lesson covers other ways people send messages without making a sound. You will also learn about nonverbal communication behaviors—sending messages of either inclusion or exclusion.

Intercultural Communication Differences

This lesson explores cultural identity and how it molds habits of communication no matter what the language of the culture is. You will learn how cultures of the world are divided into two main categories. You will examine how groups generalize others and the psychological reasons for doing that.

Effective Listening

This lesson introduces different types of listening. You will learn about the barriers to effective listening, and strategies you can use to improve your listening habits. You will also compare poor listening to empathic listening and evaluate the effects each has on communication success.

Gender Communication Differences

In this lesson, you're invited to examine gender identities from the inside out. You will learn how brain structure as well as physical structure helps determine how men and women communicate. You will learn the differences in masculine and feminine behavior and how these identities manifest themselves.

Relationship Dynamics

In this lesson, you will learn the three main characteristics that make up any relationship as well as the stages that all relationships go through. You will explore how self-disclosure and psychological balance affects relationships and discover the role lying plays in relationships.

Communication Rules

This lesson examines several communication theories that will be useful in analyzing and understanding communication behaviors of yourself and others. You will learn three rules for effective communication behavior that will help you know when and how to adjust your communication behavior.

Conversation Climate

In this lesson, you will learn how people can change the direction of a conversation to advance a personal agenda. This lesson explores the strategies of persuasion, characteristics of credibility, and how to achieve a sense of control in a communication situation.

Interpersonal Conflict Resolution

Your last lesson identifies various types of interpersonal conflicts. You will also explore the ways that different cultural groups and identities approach and resolve conflict. You will then learn how to dissect a conflict and apply four steps to successful conflict resolution.

What you will learn

• Understand that basics of communication and how to avoid misunderstandings
• Learn how language affects reasoning abilities
• Learn about nonverbal communication and how men and women use it differently
• Understand cultural identity and how it molds habits of communication
• Discover the three main characteristics that make up any relationship as well as the stages that all relationships go through
• Learn how to successfully and efficiently resolve conflicts

How you will benefit

• Learn to effectively communicate in both casual and professional situations
• Open the door to enhanced career opportunities as you learn to better communicate with those around you
• Develop deeper, more meaningful relationships with effective communication and listening skills

Laurel Bragstad combines her understanding of communication theory and human relationships to design curriculum in interpersonal communication, public speaking, journalism, persuasion, and theory and research. With a Master of Arts degree in interpersonal communication and rhetoric, she has taught a wide range of courses to undergraduate and graduate students. Her publications include several articles in ETC: The Journal for the International Society of General Semantics, a chapter in Classroom Exercises for General Semantics (published by the International Society of General Semantics), and a novel entitled In the Comfort of Shadows.

Become aware of the conscious and unconscious codes of meaning people send when communicating with others.

Communicating successfully depends on effective use of communication strategies and behaviors. Words, facial and body movements, tone of voice, even clothing and situation, all form an intricate symbol system that must be quickly translated by those who want to communicate.

It has been said that there is no communication unless a mutual sharing of meaning takes place. It has also been said that one cannot NOT communicate. These two ideas seem to oppose one another, but they are two sides of the same coin. A smile can have many meanings, but so can silence.

This course will show you how to manage the conscious and unconscious codes of meaning people send to each other and how to respond with appropriate codes in turn. You will explore concepts of verbal and nonverbal expression, including personal style, listening, relationship dynamics, self-esteem, conflict management, and cultural and gender communication differences.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Communication is more than just speaking, hearing, or having a good vocabulary. This course explores strategies for success in everyday interpersonal communication. You will explore clear examples of verbal and nonverbal habits, effective listening, self-concept, differences in conversational styles, and conflict management. You will also learn about practical strategies you can use to improve communication at home, in social situations, and in the workplace.

Communication Basics

Your first lesson introduces two detailed models that explain the complex nature of communication. You will learn how words, thoughts, the situation, and even the environment are all connected—and that they all change from one communication event to the next.

Communication Misunderstandings

Have you ever been in a situation where you don't know whether to say less, say more, or say nothing? In this lesson, you will learn seven premises of communication that will help you through those times. This lesson introduces two strategies for improving communication competence.

The Personal Side of Communication

In this lesson, you will learn how individual emotions, beliefs, attitudes, and values as well as self-esteem and group belonging influence how people communicate. You will also explore how everyone seeks gratification of specific human needs through the unique and complicated communication process.

Language and Logic

This lesson focuses on the ways in which language affects reasoning abilities. You will learn about constructing useful word maps that benefit your decision making as well as strategies you can use to avoid mental traps that can clog your thinking process.

Nonverbal Messages

Can you say something without uttering a word? In addition to voice, facial expression, and body movement, this lesson covers other ways people send messages without making a sound. You will also learn about nonverbal communication behaviors—sending messages of either inclusion or exclusion.

Intercultural Communication Differences

This lesson explores cultural identity and how it molds habits of communication no matter what the language of the culture is. You will learn how cultures of the world are divided into two main categories. You will examine how groups generalize others and the psychological reasons for doing that.

Effective Listening

This lesson introduces different types of listening. You will learn about the barriers to effective listening, and strategies you can use to improve your listening habits. You will also compare poor listening to empathic listening and evaluate the effects each has on communication success.

Gender Communication Differences

In this lesson, you're invited to examine gender identities from the inside out. You will learn how brain structure as well as physical structure helps determine how men and women communicate. You will learn the differences in masculine and feminine behavior and how these identities manifest themselves.

Relationship Dynamics

In this lesson, you will learn the three main characteristics that make up any relationship as well as the stages that all relationships go through. You will explore how self-disclosure and psychological balance affects relationships and discover the role lying plays in relationships.

Communication Rules

This lesson examines several communication theories that will be useful in analyzing and understanding communication behaviors of yourself and others. You will learn three rules for effective communication behavior that will help you know when and how to adjust your communication behavior.

Conversation Climate

In this lesson, you will learn how people can change the direction of a conversation to advance a personal agenda. This lesson explores the strategies of persuasion, characteristics of credibility, and how to achieve a sense of control in a communication situation.

Interpersonal Conflict Resolution

Your last lesson identifies various types of interpersonal conflicts. You will also explore the ways that different cultural groups and identities approach and resolve conflict. You will then learn how to dissect a conflict and apply four steps to successful conflict resolution.

What you will learn

• Understand that basics of communication and how to avoid misunderstandings
• Learn how language affects reasoning abilities
• Learn about nonverbal communication and how men and women use it differently
• Understand cultural identity and how it molds habits of communication
• Discover the three main characteristics that make up any relationship as well as the stages that all relationships go through
• Learn how to successfully and efficiently resolve conflicts

How you will benefit

• Learn to effectively communicate in both casual and professional situations
• Open the door to enhanced career opportunities as you learn to better communicate with those around you
• Develop deeper, more meaningful relationships with effective communication and listening skills

Laurel Bragstad combines her understanding of communication theory and human relationships to design curriculum in interpersonal communication, public speaking, journalism, persuasion, and theory and research. With a Master of Arts degree in interpersonal communication and rhetoric, she has taught a wide range of courses to undergraduate and graduate students. Her publications include several articles in ETC: The Journal for the International Society of General Semantics, a chapter in Classroom Exercises for General Semantics (published by the International Society of General Semantics), and a novel entitled In the Comfort of Shadows.

Learn powerful techniques to improve your decision-making skills at work.

Give yourself an employment advantage by developing analytical skills that are consistently in high demand. This course will teach you powerful quantitative methods that will have you making better, more informed, and more effective business decisions.

The days of making critical business decisions by instinct or coin toss are long gone. If you are planning a career in business, you cannot afford to miss this course!

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Give yourself an employment advantage by developing analytical skills that are consistently in high demand. This course will teach you powerful quantitative methods that will have you making better, more informed, and more effective business decisions.

Problem Solving and Decision-Making

Decision-making is one of the most important aspects of business, so you'll start things off by exploring a variety of analytical approaches that you can use for making business decisions. You'll also look at the basic steps involved in problem solving.

Introduction to Probability

This lesson will help you understand the probability of events. It will talk about basic probability concepts and how you can assign probabilities to experimental outcomes. You'll also find out how to apply probability concepts to business situations.

Introduction to Sampling and Surveys

In this lesson, you'll delve into the concepts of mean and standard deviation and how they're used in business. You'll also go over survey analysis, the various steps involved in doing a survey, and the most common errors that people make.

Decision Analysis

This lesson is all about the use of probability in decision-making. You'll explore an analytical approach called Decision Analysis. You'll learn how to structure a problem so that when you decide how to deal with it, you know what result to expect. The lesson will also talk about using an optimistic, conservative, and in-between approach when making decisions. Finally, you'll examine the concept of Expected Value.

Utility and Decision-Making

What if the decision you want to make isn't the most sensible one from a financial perspective? There are times when you need to base the worth of a decision on its value to you. An example of this would be deciding to buy a lottery ticket. Sometimes it's appropriate to make business decisions this way. This lesson will talk about this approach and where the different decisions can lead.

Forecasting

All businesses need to forecast sales and expenses, and the forecasts need to be accurate. This lesson will cover forecasting as it's done in business analysis. You'll learn about the two types of forecasting: qualitative and quantitative.

The Modeling Process

In this lesson, you'll discover modeling, which is the application of mathematical constructs to decision making. You'll explore simple, intermediate, and complex types of models and discuss the two approaches to model development: reductionist and holistic.

Modeling in a Corporate Environment

This lesson is about how models are developed within a business organization. It will talk about what needs to be done and who needs to do it in order to make the modeling effort a success. You'll explore the respective roles of the analyst (modeler) and the client for whom the model is being developed.

Financial Analysis

The most widely used type of business analysis is financial analysis. This probably doesn't surprise you too much since the point of any business is to make a profit. In this lesson, you'll look at financial analysis and how it differs from accounting. The lesson will discuss cost estimates and various types of business costs. You'll get familiar with the concepts of break-even analysis and cost/benefit analysis, both of which play a vital role in business analysis.

Project Management PERT/CPM

The techniques of PERT (Program Evaluation and Review Technique) and CPM (Critical Path Method) have proven to be extremely valuable to project managers. This lesson will explain the basics of PERT/CPM and how to utilize these techniques in your work. You'll meet a simple technique called a Gantt chart, which works quite well for planning a simple project with a relatively small number of tasks.

Computer Simulation and Risk Analysis

Risk is a part of any business situation, which makes it something you need to consider when you do business analysis. Simulation is an excellent method of performing risk analysis, so this lesson will cover step-by-step procedures for creating and using a simulation model.

Computer-Based Information Systems

In the final lesson, you'll look at computer-based information systems. This includes such areas as Decision Support Systems, Optimization Analysis, and Knowledge-Based Systems. You'll learn what each of these areas constitutes and examine many business applications of each.

What you will learn

• Learn quantitative methods that will have you making better, more informed, and more effective business decisions
• Understand probability, sampling and surveys
• Learn qualitative and quantitative forecasting
• Understand modeling and how it is used to make better business decisions
• Learn how financial analysis differs from accounting
• Examine how to perform a risk analysis

How you will benefit

• Make better, more informed, and more effective business decisions
• Give yourself an employment advantage by developing analytical skills that are consistently in high demand

Matt Crabtree, CFP ®, earned his Bachelor of Science in Business, Information Systems Management, in 1999, a mini MBA certificate from The School of Management at Yale University in 2004, a certificate in Financial Planning from Pepperdine University's Graziadio School of Business in 2012 and has received the financial industry's most rigorous and prestigious professional designation of Certified Financial Planner ™. After many years in project management, office management, and business sales, Matt began training individuals and organizations in areas of business finance, leadership development, successful negotiations, sales management, and customer service excellence. Matt has trained individuals and various units within the U.S. Department of Defense, as well as corporate organizations including IBM (technology), Accuray (healthcare-technology), and Gen-Probe (molecular diagnostics). Matt's natural aptitude for explaining his material in an easy-to-understand and enjoyable manner allows each student to gain insights into areas that are often considered challenging.