IT Support   

Welcome to the IT Support Specialist Career Academy. This comprehensive program is designed to equip aspiring IT professionals with the essential skills and knowledge needed to succeed in the dynamic field of information technology. Through this curriculum, you'll learn how to troubleshoot technical issues, manage IT systems, and provide exceptional user support to drive organizational efficiency.

Throughout this program, you'll master a wide range of IT support techniques, including hardware and software troubleshooting, network configuration, cybersecurity basics, and customer service fundamentals. You’ll gain proficiency in tools and platforms like Windows, Linux, Active Directory, and ticketing systems such as ServiceNow and Zendesk, while developing an understanding of system administration, network protocols, and IT service management. The IT Support Specialist Career Academy includes IT Support Professional Certificates from Google, IBM, Microsoft, and Dell Technologies as well as 5 guided projects:

• Create IT Diagrams with Lucidchart
• Linux: I/P Redirection for DevOps
• Files and directories in the LInux File System
• Linux: Introduction to Shell Scripting for DevOps
• Advanced Command in Linux

The course combines video lectures, interactive labs, and real-world projects to ensure you not only learn but apply your knowledge effectively. With guided assessments and feedback, you will build a robust portfolio that showcases your skills to potential employers.

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Prepare for a career in the high-growth field of IT, no experience or degree required. Get professional training designed by Google and get on the fast-track to a competitively paid job. There are over 295,000 open jobs in IT support with a median entry-level salary of $65,000 in the U.S.

75% of certificate graduates report a positive career outcome (e.g., new job, promotion, or raise) within six months of completion.

This program also prepares you for the CompTIA A+ exams, the industry standard certification for IT—you’ll earn a dual credential when you complete both.

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Prepare for an in-demand career in Information Technology (IT). In this program, you’ll develop a strong foundation in IT fundamentals, networking, cybersecurity, and cloud computing to get job-ready in as little as 3 months, with no prior experience or degree needed to get started.

Almost every organization, business, or individual relies on technology. A career in IT Support is about providing technological assistance to better optimize organizational efficiency. This can include troubleshooting, setting up computers, setting up network & wifi, along with providing excellent customer service.

You’ll learn the latest skills and tools used by IT support professionals including hardware and software setup, technical support, customer service, ticketing systems, service level agreements, and troubleshooting. You’ll demonstrate your knowledge of networking, security, and cloud computing, and practice analyzing user help requests and troubleshooting various issues.

When you successfully complete the program, you’ll have a portfolio of projects to demonstrate your proficiency, a Professional Certificate from IBM to showcase your job readiness to potential employers, and you’ll receive exclusive access to career support resources to help you in your job search.

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Organizations rely on IT support professionals to drive the development and maintenance of various technological systems. Prepare for a new career in this high-demand field with professional training from Microsoft, one of the largest technology companies in the world. The role of an IT support professional includes handling computer systems, networks, and software applications. With 60% of Fortune 500 companies using Microsoft 365 to empower their workforce, developing IT support skills is essential in this field.

Through a mix of videos, assessments, and hands-on activities, you’ll develop a strong foundation in IT support fundamentals, networking, software, hardware and data backup, cybersecurity, Microsoft 365 ecosystem, and Troubleshooting Diagnostics. You'll also have the option to learn how generative AI tools and techniques are used in IT Support.

When you graduate, you’ll have tangible examples to talk about in job interviews, and you’ll also be prepared to take the Exam MS-900: Microsoft 365 Fundamentals.

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Begin your journey in becoming a proficient Technical Customer Support Specialist with the “Develop with Dell” program. This comprehensive professional certificate equips you with the essential skills to excel in the tech support industry. Our on-demand courses allow you to learn at your own pace, ensuring a seamless integration with your schedule.

What You Will Learn:
• Hardware Fundamentals: Gain a thorough understanding of client and enterprise hardware components and their functions. Explore the intricacies of modern computing devices and learn how to identify key components that drive technology forward.
• Troubleshooting Expertise: Master effective techniques to diagnose and resolve hardware issues. Develop a systematic approach to problem-solving applicable to a wide range of technical challenges in the field.
• Exceptional Customer Service: Develop the interpersonal skills necessary to provide outstanding technical support and customer care. Learn to communicate complex technical information in a clear and understandable manner, ensuring customer satisfaction and loyalty.

By completing this program, you will not only acquire the technical know-how but also the confidence to tackle the demands of a tech customer support role. This certificate will open doors to new opportunities and empower you to make a significant impact in the world of technology support.

Enroll now and take the first step towards a rewarding technical customer support career.

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In this guided project, you will learn how to create diagrams for Information Technologies. By the end of this project, you will be able to design and create diagrams and be familiar with the import, export, and collaboration features of Lucidchart to work with your IT team. (An account with Lucidchart is required. If you don't already have an account, please create one at lucidchart.com prior to starting the project.)

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In this 1-hour long project-based course on Linux i/o redirection for DevOps you will be working entirely on the command line and using powerful Linux commands and redirection operators to learn how input and output redirection works in Linux. You will get experience of taking control of what happens to the stdin and stdout of all your commands and no longer be confused about the details on how piping and redirection works in Linux.

This course is designed for any person working or who intends to work with Linux, from Linux system administrators to developers and DevOps practitioners. Or even if you are a student who is curious to get comfortable with Linux this course is for you also.

By the end of this course, you will have used all of the redirection operators to redirect data and you will be comfortable to do so with ease going forward. This will also allow you to possess one of the important foundations of Bash scripting.

This is an intermediate level course and is designed for an individual who has a beginner's knowledge of Linux command line and crud practices in computer science.

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In this project, you will use Linux commands to traverse Linux directories and list files. You will also learn where certain files are stored, how to change permissions to allow access, and how to decide where files should reside. Linux is a popular operating system that is based on the Unix operating system. It has many distributions which have different interfaces for installing software, different user interfaces, and so on. Each distribution has a similar filesystem with directories used to house and organize files.

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In this 1-hour long project-based course on Linux: Introduction to Shell Scripting for DevOps, you will be writing your own Bash/Shell scripts for scratch.You will be going through all of the key components that make up the bash script, from exit statuses, the test command, if/else statements, loops and file archiving. You will no longer be completely confused when looking at Bash scripts, and will have a working knowledge which allows you to start working with scripts yourself.

This course is designed for any person working or who intends to work with Linux, from Linux system administrators to developers and DevOps practitioners. Or even if you are a student who is curious to get comfortable with Linux this course is for you also.

This is an intermediate level course and is designed for an individual who has a beginner's knowledge of the Linux/Unix command line and Unix crud practices in computer science.

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In this one-hour, project-based course, you'll learn advanced commands for the Linux command-line. You'll learn how to grab files, even Web-site, from the internet and download it, how to copy files from drives to drives locally and remotely and how to display, terminate, and troubleshoot programs and processes manually.

This guided project will introduce you to the following commands:
-wget -- Download anything from the Internet or other remote computers;
-rsync -- Synchronise files and directories locally or with a remote machine;
-ps, pstree, top, htop -- Monitor applications and processed running on a PC;
-kill, killall -- force the closing of troublesome applications and processes.

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