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Course catalog > Patient Advocacy

Health Care Management  

This module of the PACP focuses on the interaction of patient advocates with healthcare management. Discussion will center on applying specific management concepts to the role of the healthcare client advocate. Participation will help you see the big picture of how organizations function as well as improve your personal knowledge and skills in managing processes and people. The lessons will encompass the following topics:

  • Theoretical views of leadership power and politics
  • Systems thinking and strategic planning
  • Relationship management and team building
  • The budgeting process
  • Quality improvement and accreditation


Each of the 10 online modules in the Patient Advocacy Certificate Program are five weeks long and represent ten contact hours of total work averaging approximately two hours per week, with class size limited to 25 participants. Each module is available for five weeks, beginning at 12 noon EST on a Friday and concluding five weeks later. The registration deadline for each module is 5pm EST the Wednesday prior to the start of the module. You can participate 24/7 during each module, as you interact with colleagues and faculty through facilitated discussions monitored by the professor based on questions related to the material. A certificate of completion is mailed after successful completion of each of the ten modules (based on logging in regularly to participate in discussions each week, and completing all assignments and quizzes). Modules may be taken in any order, with the exception of Data Management and Measuring Patient Satisfaction, which we recommend to be taken as the last two modules. Once you complete all ten modules, you will receive a special certificate and letter documenting your successful completion of the Cleveland State University Patient Advocacy Program.

Click here for more detailed information on the entire Patient Advocacy Certificate Program.


Health Care Management
Item: NUSP19PAP0501 Grace Herwig
12:00 PM - 12:00 PM
Sessions: 0 D Location:
3/15/2019 - 4/19/2019 Fee: $189.00
ONLINE March 16 - April 20, 2018
Courses in the Patient Advocacy Program may be taken individually, however, only students who complete all ten courses will earn the Cleveland State University Patient Advocacy Certificate.

Noelle Muscatello
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