Course Catalog

Mailing Address
Cleveland State University
2121 Euclid Avenue MC 111-F
Cleveland, OH 44115-2214
Phone: 216.875.9731

Sign In   |   View Cart   |     |   Help
Print Course information
E-mail to a friend
Return to Course Catalog

Course catalog > Patient Advocacy

Interpersonal Communication  

The focus of this module of the PACP is on the various ways in which we communicate. Excellent interpersonal communication skills are essential to professionals working in any health care field. This is especially true for patient advocates. It is important not only to learn about the many routes through which we communicate with each other, but also to make certain that we are indeed able to apply that knowledge. For this reason, this course includes exercises, goal setting, personal assessment, practice and reflection on individual skills. If you truly follow though with each week’s assignments, you will notice improvement in the effectiveness of your interpersonal communication. The outline for the lessons in this module includes the following topics:

  • Verbal and non-verbal communication
  • Talking without Words or Voice
  • Therapeutic techniques
  • Listening
  • Difficult conversations: giving bad news, reacting to angry or demanding patient
  • Challenging populations: different perspectives, communication difficulties, communication with colleagues/administrators
  • *****

    Each of the 10 online modules in the Patient Advocacy Certificate Program are five weeks long and represent ten contact hours of total work averaging approximately two hours per week, with class size limited to 25 participants. Each module is available for five weeks, beginning at 12 noon EST on a Friday and concluding five weeks later. The registration deadline for each module is 5pm EST the Wednesday prior to the start of the module. You can participate 24/7 during each module, as you interact with colleagues and faculty through facilitated discussions monitored by the professor based on questions related to the material. A certificate of completion is mailed after successful completion of each of the ten modules (based on logging in regularly to participate in discussions each week, and completing all assignments and quizzes). Modules may be taken in any order, with the exception of Data Management and Measuring Patient Satisfaction, which we recommend to be taken as the last two modules. Once you complete all ten modules, you will receive a special certificate and letter documenting your successful completion of the Cleveland State University Patient Advocacy Program.

    Click here for more detailed information on the entire Patient Advocacy Certificate Program.


Interpersonal Communication
Item: NUSP19PAP0701
12:00 PM - 12:00 PM
Sessions: 0 D Location:
4/19/2019 - 5/24/2019 Fee: $189.00
ONLINE April 19 - May 24, 2019
Courses in the Patient Advocacy Program may be taken individually, however, only students who complete all ten courses will earn the Cleveland State University Patient Advocacy Certificate.

Noelle Muscatello
© 2016 Cleveland State University | 2121 Euclid Avenue, Cleveland, OH 44115-2214 | (216) 687-2000. The Cleveland State University is an equal opportunity educator and employer.

Affirmative Action | Diversity | Employment | Tobacco Free