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Course catalog > Patient Advocacy

Crisis Intervention  

While we would rather that such situations not occur, this module of the PACP will present the core concepts of addressing crisis situations. The goal of this course is to learn identify, manage, and stabilize the situation when a crisis occurs. During this module, you will gain in depth view of crisis theory, common types of crises encountered in health care and strategies to use when clients become anxious and begin to lose their abilities to cope. In addition, a model for crisis intervention which is based on problem solving with the client will be presented. The final section will present the interface between crisis and trauma and strategies to prevent or minimize the sequelea of unresolved crisis/traumatic events. Discussion will center on applying concepts to actual situations you have or will face. In addition, we will examine how you can learn to manage your own reactions when intervening in a crisis. The lessons will encompass the following main topics:

• The nature of crisis

• Types of crises

• Burnout and vicarious traumatization

• Problem Solving Approach to Crisis Intervention

• Therapeutic use of self, verbal de-escalation and prevention of violence


Each of the 10 online modules in the Patient Advocacy Certificate Program are five weeks long and represent ten contact hours of total work averaging approximately two hours per week, with class size limited to 25 participants. Each module is available for five weeks, beginning at 12 noon EST on a Friday and concluding five weeks later. The registration deadline for each module is 5pm EST the Wednesday prior to the start of the module. You can participate 24/7 during each module, as you interact with colleagues and faculty through facilitated discussions monitored by the professor based on questions related to the material. A certificate of completion is mailed after successful completion of each of the ten modules (based on logging in regularly to participate in discussions each week, and completing all assignments and quizzes). Modules may be taken in any order, with the exception of Data Management and Measuring Patient Satisfaction, which we recommend to be taken as the last two modules. Once you complete all ten modules, you will receive a special certificate and letter documenting your successful completion of the Cleveland State University Patient Advocacy Program.

Click here for more detailed information on the entire Patient Advocacy Certificate Program.


Crisis Intervention
Item: NUSP18PAP0801 Grace Herwig
12:00 PM - 12:00 PM
Sessions: 0 D Location:
6/29/2018 - 8/3/2018 Fee: $189.00
ONLINE June 29 - August 3, 2018
Courses in the Patient Advocacy Program may be taken individually, however, only students who complete all ten courses will earn the Cleveland State University Patient Advocacy Certificate.

Noelle Muscatello
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