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Course catalog > Patient Advocacy

Data Management  

This online course provides a solid foundation in principles of data management, which is a Core Competency of the Patient Advocate. The healthcare consumer advocate collects patient opinions/concerns and other relevant statistical material and compiles information for retrieval and decision making. The advocate handles written material, using organizationally directed and prescribed data security, often using computerized methods. Armed with this data, the advocate directs and acts as a change agent to lead/promote process improvement efforts.

Skills necessary for data management include analytical skills, data presentation skills, computer skills, data reduction skills, application of measurement strategies, and influential writing and speaking skills.

Topics covered include:

• Data Management, including terminology associated with data management and the functions of data in health care

• Statistical Methods, including terminology, types of data and the statistics commonly used to represent them, and methods commonly used in the healthcare setting to present data

• Record Security, including a review HIPAA and its relationship to collected data, how to secure data while allowing for access for process improvement purposes, and ethical dilemmas

• Presentation of Data, including oral and written techniques to deliver findings.

• Performance and Process Improvement approaches and techniques


Each of the 10 online modules in the Patient Advocacy Certificate Program are five weeks long and represent ten contact hours of total work averaging approximately two hours per week, with class size limited to 25 participants. Each module is available for five weeks, beginning at 12 noon EST on a Friday and concluding five weeks later. The registration deadline for each module is 5pm EST the Wednesday prior to the start of the module. You can participate 24/7 during each module, as you interact with colleagues and faculty through facilitated discussions monitored by the professor based on questions related to the material. A certificate of completion is mailed after successful completion of each of the ten modules (based on logging in regularly to participate in discussions each week, and completing all assignments and quizzes). Modules may be taken in any order, with the exception of Data Management and Measuring Patient Satisfaction, which we recommend to be taken as the last two modules. Once you complete all ten modules, you will receive a special certificate and letter documenting your successful completion of the Cleveland State University Patient Advocacy Program.

Click here for more detailed information on the entire Patient Advocacy Certificate Program.


Data Management
Item: NUSP18PAP0901 Jacqueline Robinson
12:00 PM - 12:00 PM
Sessions: 0 D Location:
11/16/2018 - 12/21/2018 Fee: $189.00
ONLINE November 16 - December 21, 2018
Courses in the Patient Advocacy Program may be taken individually, however, only students who complete all ten courses will earn the Cleveland State University Patient Advocacy Certificate.

Noelle Muscatello
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