This course helps care managers elevate their practice by delivering tools that enhance the way they work with patients, families, and other members of the care team. You will examine quality of life and holistic health as it relates to care management; how a patient’s culture and socioeconomic circumstances affect their health; and how to apply best practices for understanding, communicating, and coordinating care for patients within the context of their culture and circumstances. You will also discover how to balance patient and provider demands for tests, procedures, and medications, and learn proven methods for solving problems among teams.
