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Course Catalog > Care Excellence for Hospitals

Discerning Meaning in Communication   

Clear and meaningful communication is essential to improving quality of service, interpersonal and professional understanding, and client-professional interaction. This course will show care managers how to apply techniques for clarifying messaging; describe communication challenges and solutions for verbal and non-verbal communication; consider how cultural insensitivity can create communication challenges; and help learners apply techniques for managing emotions during communication.

  • Discerning Meaning in Communication
  • Fee: $56.00
    CE Hours: 2
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