This in-depth course equips hospital care managers to better coordinate care for patients and families with chronic illness and complex care needs. The curriculum includes in-depth education that helps care managers more effectively engage and educate patients and families, improving informed decision-making and patient satisfaction.Through this training, your care management team will also develop a deeper grasp of palliative care and hospice, including how they differ; how to assess physical, spiritual and psychosocial suffering; how to determine eligibility and work with payers; and how to have difficult conversations with patients and families.
