Trauma Informed Care is a treatment framework for working with individuals, who have experienced events, or periods of events, of physically or emotional trauma, which impact physical, emotional, mental, and spiritual well-being. Care Managers will learn how to become trauma-informed in their practice by learning how to recognize the effects and complex issues of trauma, how to look for patterns of utilization related to trauma responses, and how trauma impacts health problems, influences social outcomes, and increased cost to social services. Most importantly, care managers will learn how to build a trauma-aware workforce focused on supporting and understanding people who have been traumatized while avoiding unintentional re-traumatization to the individuals they serve
