Course Catalog

Root Cause Analysis and Investigation

Organizations often focus on symptoms of problems rather than seeking out the true root causes. Identification of the root causes of problems allows companies to correctly and quickly address the primary drivers of problems, and avoid having to address the same problem repeatedly. Learn the foundational tools required in any process improvement approach.

"The most valuable aspect of the class was an instructor who is knowledgeable, with real-world experience, and an articulate communicator." – Denise T.

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