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Course Catalog > Professional Development > Project Management

Dealing With Challenging Behaviors (.6 CEUs)  

Explore psychology and motivations that drive human behavior and discover 5 options for handling challenging people. Practical topics include handling complaints, saying no, being assertive, motivation, feedback, vocal tips and email techniques.

Learn to:

  1. Understand our mind’s role
  2. Analyze the other’s needs and behavior
  3. Accept the reality of the situation with patience
  4. Forgive with compassion; and when necessary
  5. Confront the person assertively
Materials included.

 

Dealing With Challenging Behaviors (.6 CEUs)
Item: 9874 MICHAEL BUSCHMOHLE
1/11/2020 - 1/11/2020 CCEC - Everett 117
9:00 AM - 3:30 PM Fee: $198.00
1 Sa Sessions.   
 

Dealing With Challenging Behaviors (.6 CEUs)
Item: 9874 STAFF STAFF
3/24/2020 - 3/26/2020 CCEC - Everett 230
10:30 AM - 1:30 PM Fee: $198.00
2 Tu Th Sessions.   
 

Dealing With Challenging Behaviors (.6 CEUs)
Item: 9453 STAFF STAFF
3/24/2020 - 3/26/2020 CCEC - Everett 230
3:00 PM - 6:00 PM Fee: $198.00
2 Tu Th Sessions.   
 

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