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Dealing With Challenging Behaviors (.6 CEUs)
Working with others’ personalities, priorities, and ways of doing things can be frustrating. People don’t always do what we want, or live up to our expectations. We can become critical and begin to label our colleagues, supervision, and those we serve as “difficult,” which can lead to feelings of anger, blame, and retaliation. This course explores the hidden causes of our reactions and offers 5 immediately practical tools for dealing with difficult people: Understand our mind’s role; Analyze the other’s needs and behavior; Accept the reality of the situation with patience; Forgive with compassion; and when necessary, Confront the person assertively.
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