|Dealing With Challenging Behaviors (.6 CEUs)
Explore psychology and motivations that drive human behavior and discover 5 options for handling challenging people. Practical topics include handling complaints, saying no, being assertive, motivation, feedback, vocal tips and email techniques.
- Understand our mind’s role
- Analyze the other’s needs and behavior
- Accept the reality of the situation with patience
- Forgive with compassion; and when necessary
- Confront the person assertively