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Course Catalog > Professional Development > Project Management

Dealing With Challenging Behaviors  

Explore the motivation and psychology that drives human behavior and discover 5 options for handling challenging people. Practical topics include handling complaints, saying no, being assertive, motivation, feedback, vocal tips and email techniques.

Learn to:

  1. Understand our mind’s role
  2. Analyze the other’s needs and behavior
  3. Accept the reality of the situation with patience
  4. Forgive with compassion; and when necessary
  5. Confront the person assertively
Materials included.


Dealing With Challenging Behaviors (0.6 CEUs)
Online Course Fee: $198.00
Class meets on Wednesdays, 7/15 - 7/22/2020, from 6:00PM to 9:00PM (PST) 

Everett Community College
2000 Tower Street
Everett, WA 98201
425-388-9100 - Need TTY?

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