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Course Catalog > Certificate Programs > Project Management Certificate Program > Project Management Elective Classes

Dealing With Challenging Behaviors  

Explore the motivation and psychology that drives human behavior and discover five options for handling challenging people. Practical topics include handling complaints, saying no, being assertive, motivation, feedback, vocal tips and email techniques.

Learn to:

  1. Understand our mind’s role
  2. Analyze the other’s needs and behavior
  3. Accept the reality of the situation with patience
  4. Forgive with compassion; and when necessary
  5. Confront the person assertively
Materials included.

 

Dealing With Challenging Behaviors (0.6 CEUs)
Item: 9454 STAFF STAFF
Online Course Fee: $198.00
This class will be taught online Tu/Th 1/21-1/26 from 10:30am-1:30pm. 
 

Dealing With Challenging Behaviors (0.6 CEUs)
Item: 9453 STAFF STAFF
Online Course Fee: $198.00
This class will be taught online Tu/Th 1/21-1/26 from 3:00pm-6:00pm. 
 

Dealing With Challenging Behaviors (0.6 CEUs)
Item: 9874 STAFF STAFF
Online Course Fee: $198.00
This class will be taught online Saturday 1/30 9am-3:30pm 
 

 
Everett Community College
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Everett, WA 98201
425-388-9100 - Need TTY?

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