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Course Catalog > Certificate Programs > High Performance Management Certificate Program > High Performance Management Elective Classes

Dealing With Challenging Behaviors   

Explore psychology and motivations that drive human behavior and practice how to apply nonviolent communication techniques for addressing conflict wherever you may face it. Practice addressing conflict that you may face in-person, through email, and over the phone.

Topics include:

  • 8 Causes of Conflict
  • Principles and application of Nonviolent Communication
  • Identification and application of conflict mediation


Dealing With Challenging BehaviorsItem: 9874

9:00 AM - 3:30 PM
Sessions: 1 Sa
3/5/2022 - 3/5/2022

This class will be taught online Saturday 3/5 from 9am-3:30pm

Class registration opens December 13, 2021 for this section.


Everett Community College
2000 Tower Street
Everett, WA 98201
425-388-9100 - Need TTY?

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