|Dealing With Challenging Behaviors
Explore the motivation and psychology that drives human behavior and discover five options for handling challenging people. Practical topics include handling complaints, saying no, being assertive, motivation, feedback, vocal tips and email techniques.
- Understand our mind’s role
- Analyze the other’s needs and behavior
- Accept the reality of the situation with patience
- Forgive with compassion; and when necessary
- Confront the person assertively