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Course Catalog > Personal Interest > Personal Growth

Dealing With Challenging Behaviors  

Explore the motivation and psychology that drives human behavior and discover five options for handling challenging people. Practical topics include handling complaints, saying no, being assertive, motivation, feedback, vocal tips and email techniques.

Learn to:

  1. Understand our mind’s role
  2. Analyze the other’s needs and behavior
  3. Accept the reality of the situation with patience
  4. Forgive with compassion; and when necessary
  5. Confront the person assertively
Materials included.


Dealing With Challenging Behaviors (0.6 CEUs)
Online/Virtual Course Fee: $198.00
This class will be taught online Saturday 1/30 9am-3:30pm 

Everett Community College
2000 Tower Street
Everett, WA 98201
425-388-9100 - Need TTY?

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