|High Performance Management Essentials
The key to operational and business excellence is understanding how to be a leader in today’s competitive global environment. Explore best practice approaches to decision making, time and team management, project success, managing risk and opportunity, competitive advantage, compliance, and equity.
Required text: The Certified Manager of Quality/Organizational Excellence Handbook, Fourth edition, ISBN 978-0873898614. Books can be ordered through American Society for Quality at www.asq.org or 800-248-1946.