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Course Catalog > Healthcare Career Paths > Medical Administrative Assistant

Medical Administrative Assistant  

Medical administrative assistants primarily work in doctor’s offices, clinics, outpatient settings, hospitals, and other healthcare settings. Medical Administrative Assistants are an in-demand occupation throughout our nine-county region. According to the department of labor, this is an in-demand occupation, with a projected growth rate of 35% from 2016 to 2026, and median pay of $34,590 per year.

Course Content

Students will learn:

  • An overview of the healthcare industry and expectations for a healthcare professional
  • Role of the medical administrative assistant
  • History of medicine, medicine and the law, medical malpractice, medical ethics, and medical practice specialties
  • Ethical and legal issues, fraud abuse, and compliance
  • Office and patient communication techniques, appointment scheduling and general office duties
  • Technology in the healthcare environment
  • Basic terminology used in the medical office
  • Medical records management, confidentiality of the medical record, initiating a medical record for a new client and filing reports in the medical record
  • HIPAA review and patient bill of rights and confidentiality
  • Financial and practice management
  • Health insurance coverage, and billing and coding procedures
  • Medical accounting, financial statements, cost analysis, and budgets for the medical practice
  • Specimen collection, laboratory safety and federal and state regulations
  • Assisting with medical emergencies


Medical administrative assistants should have/be:

  • A high school graduate, or working on a G.E.D.
  • In good health. MMR and PPD immunization records must be up to date.  
  • Dependable, patient, tactful, and have a desire to help people.
  • Keyboarding skills and familiarity with Office desktop software is highly recommended.


Tuition and fees are $1,399. This includes all necessary course materials.

Funding Resources

You may be eligible to receive funding for these programs. Learn about the variety of ways you can finance your education.


Medical Administrative Assistant Fee: $1,399.00
 Show Description
4/19/2021 - 6/9/2021 6:00 PM - 9:30 PM
Sessions: 16 M W
Location: , ,

During COVID-19 operations at FLCC, this session of the Medical Administrative Assistant training will NOT be in person. This class will be taken as an on-line version of the program from your home or office. Any required labs and Internships will be in person with appropriate social distancing.


The expectation is that you have access to a desktop computer, tablet, or laptop equipped with an internal or external microphone. It is preferred that your equipment has a camera, but is not required. A cell phone is not sufficient. Textbooks will be shipped directly to your mailing address. For more details please contact the program manager, Mary Gratton at 585-785-1785 or email at

To be accepted into a Medical Administrative Assistance training session, register for a dedicated MAA Orientation session, call 585-785-1785, or email for more information.