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Building a Culture of Legendary Customer Service
NEW!
Building a Culture of Legendary Customer Service! (How to start building today! When you leave you will have the tools to implement immediately!) In this training, you will learn: * Impressions – the first and the last impressions and every impression in-between * Rate the current level of customer service in your business (don’t just focus on your Customer Service people – it is EVERYONE'S RESPONSIBILITY!) * What is your definition of Customer Service? (What is poor, what is good, what is great, etc…) * Roles – every employee has a role in creating legendary customer service! * Engaged – Disengaged – Actively Disengaged employees * The Ultimate Question – what question on the store receipt surveys matters the most and why * Developing a Program that you can implement immediately in your business.
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Great Falls College MSU
2100 16th Avenue South
Great Falls, MT 59405
406.771.4300 | 800.446.2698
Fax: 406.771.4317
TDD: 406.771.7311
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