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Building a Culture of Legendary Customer Service    NEW!

Building a Culture of Legendary Customer Service! (How to start building today! When you leave you will have the tools to implement immediately!) In this training, you will learn: * Impressions – the first and the last impressions and every impression in-between * Rate the current level of customer service in your business (don’t just focus on your Customer Service people – it is EVERYONE'S RESPONSIBILITY!) * What is your definition of Customer Service? (What is poor, what is good, what is great, etc…) * Roles – every employee has a role in creating legendary customer service! * Engaged – Disengaged – Actively Disengaged employees * The Ultimate Question – what question on the store receipt surveys matters the most and why * Developing a Program that you can implement immediately in your business.

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