Building a Culture of Legendary Customer Service
NEW!
Building a Culture of Legendary Customer Service!
(How to start building today! When you leave you will have the tools to implement immediately!)
In this training, you will learn:
* Impressions – the first and the last impressions and every impression in-between
* Rate the current level of customer service in your business (don’t just focus on your Customer Service people – it is EVERYONE'S RESPONSIBILITY!)
* What is your definition of Customer Service? (What is poor, what is good, what is great, etc…)
* Roles – every employee has a role in creating legendary customer service!
* Engaged – Disengaged – Actively Disengaged employees
* The Ultimate Question – what question on the store receipt surveys matters the most and why
* Developing a Program that you can implement immediately in your business.
|