Course Catalog

Difficult Conversations in the Workplace NEW!

Difficult conversations in the workplace are like the flu: They are unwanted, they cause discomfort, and they are unavoidable. In this course, you will prepare for difficult communication with your boss, coworkers and customers by understanding the root of communication conflicts; recognizing your own emotional triggers and habitual communication patterns; identifying high conflict words; modifying existing communication habits; and practicing breathing techniques and vocal tips discussed in prior courses. CEUs: .6

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