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Catalog > Business and Finance

Office Operations Certificate  

Efficient office operations can be the difference between successful and unsuccessful organizations. Learn how to design, implement, evaluate and maintain the process of work within your office; discover strategies for focusing on specific office outcomes; get the knowledge you need to practice safer computing, while safeguarding your business and work information; and learn how to implement sustainability solutions in your workplace.


The Office Operations Certificate is offered through our partner, Learning Resources Network, Inc. (aka UGotClass). It is composed of three, month-long courses:

Office Operations – 1 month

Office Operations and Management

  • Definition of office operations
  • The role of office operations within an organization
  • Job description of an office manager
  • Office operations best practices

Core Processes

  • Determining your core processes
  • Creating core processes
  • Implementing core processes
  • Maintaining core processes


  • Recruiting staff
  • Training staff
  • Evaluating staff
  • Creating an office team

Project Management

  • Project management model
  • Leading a project
  • Keeping a project on track
  • Your office operations action plan as a project

Cyber Security for Managers – 1 month

Introduction to Cyber Security

  • What does "Cyber Security" mean?
  • Brief history and evolution
  • Commonly used Cyber Security terms and their meanings
  • Cyber terrorism

Threats and Vulnerabilities

  • Viruses, malware and spyware
  • Vulnerability Management 101
  • Detection and remediation

Information Assurance - Staying safe

  • Enterprise Risk Management
  • Common attacks
  • Technical controls
  • Firewalls and encryption
  • Disaster recover planning

    • Intrusion detection/prevention
    • Basic security architecture
    • Introductory forensics
    • Recovering data

    Embracing Sustainability in the Workplace – 1 month

    The Business Case for Sustainability

    • Concepts of triple bottom line: people, planet, and profit
    • The return on investment (ROI)
    • Human capital indicators and employee engagement
    • Transparency for stakeholders
    • Reducing energy use saves on the bottom line

    An Internal Sustainability Plan

    • Initial assessment of current business model
    • An office taskforce is essential
    • Designing a mission statement
    • Basics on environmental accounting and reporting
    • Monitoring and evaluation

    Wellness in the Workplace

    • New value proposition for well offices
    • Wellness concepts: air, water, light, fitness, nutrition, comfort and mind
    • Risk vs reward of wellness features
    • Sick building syndrome

    Inner Company Initiatives That Work

    • Office procedural strategies
    • A strategy for resource management
    • Assessing current supply chain and purchasing procedures
    • Tools to track sustainable products and verify healthy purchasing
    • Suggestions for greening your office


    An invitation into the online classroom will be emailed to you the Wednesday before the class begins. The subject of the email invitation will be "Lern – Classroom Invitation". Please click to accept the invitation, and from there you will create a password and will be able to access the classroom. If you haven't received an invitation by the Thursday before the course begins, please forward your confirmation email to, and a staff member will resend your invitation.

    Once inside the online classroom, here's what you can expect.

    Participate When You Want

    The online classroom is open 24 hours a day, seven days a week. There are no live real-time requirements or meetings. For the best learning, participants should log into the course on 2-3 different days of the week.

    What You Will Do

    Each course is composed of several units. For each unit, you will:

    • Access the online readings
    • Listen to the audio presentation for the unit and view the slides
    • Take a self-quiz to see how much you have learned
    • Engage in written online discussion with your instructor and other participants

    The content (readings, audio lectures, slides) and self-quizzes are accessible for the entire course, so you can work ahead, or go back and review again, at your convenience.


    The discussion for each unit lasts one week. All comments are made in writing and can be made at any time, day or night. Your instructor will log into the discussion area at least once a day and answer questions, make comments, and respond to comments by you and the other participants. We encourage you to make 2-3 comments each day to maximize your learning and enjoyment of the course.


    1. Make at least one comment every week in the discussion.

    • The comment should show thought and be more substantive than just “Yes, I agree.” There is no length required for comments.
    • Replies to other comments and responses to other participants count as comments (in most cases your instructor values replies and responses as comments).
    • Questions and online discussion facilitative comments also count as long as there is some thought to them.

    2. Take the self-quiz at the end of every unit.

    • You must score 80% or higher.
    • You may retake any self-quiz as often as you need to get to the 80% score.

    Completion Timeline

    • The requirements should be completed by the last day of the course.
    • Individual instructors may extend the deadline upon request.
    • If, for any reason, you are not able to complete the requirements during the course, UGotClass will provide you with their Course Transfer Option. The course Transfer Option allows you to retake any or all of the same UGotClass online course at a future offering within the next 12 months at no extra cost.

      A pdf Certificate of Completion is issued by UGotClass at the end of the program.


      Once the program has started, please direct all questions to


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