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Applying Lean Sigma Practices to HR Functions   NEW!

Utilize Lean principles to streamline processes in HR, such as recruiting, hiring, training, compensating and managing performance. In this online course, you’ll learn the Lean concepts, tools and methods to benchmark and assess problems and lead continuous improvement efforts to resolve them. You’ll also have an expanded capacity to facilitate small groups and teams using Lean Process Improvement principles and methodologies to create change within your organization.


Customer Service Leadership is offered through our partner, Learning Resources Network, Inc. (aka UGotClass).

Unit 1: Overview of LEAN Principles and Applications

  • An overview of lean history and philosophy
  • Understanding the universal application of lean to Human Resource functions regardless of industry
  • Toyota Practical Problem Solving and A3 Tools
  • A3 problem solving reporting processes

Unit 2: LEAN Tools for Lean Human Resources

  • Visual management, 5S, standardized work
  • Other lean tools for HR functions
  • Introduction to value stream mapping (VSM) processes
  • A value stream mapping exercise to apply what you have learned

Unit 3: Creating an Effective Business Case for LEAN Initiatives within Your Organization

  • Creating the A3 report or storyboard
  • Using the A3 report as a way to present a logical business case for proposed changes, decisions, and improvements within your organization
  • Developing an A3 report to share with other class members
  • Receiving feedback from peers and instructor

Unit 4: Lean Leadership for Human Resources

  • Lean leadership and culture change strategies
  • Successfully implementing lean tools and concepts in your organization
  • Planning to prepare for taking the next step
  • Moving forward with Lean Leadership for HR


An invitation into the online classroom will be emailed to you the Wednesday before the class begins. The subject of the email invitation will be "Lern – Classroom Invitation". Please click to accept the invitation, and from there you will create a password and will be able to access the classroom. If you haven't received an invitation by the Thursday before the course begins, please forward your confirmation email to info@ugotclass.org, and a staff member will resend your invitation.

Once inside the online classroom, here's what you can expect:

Participate When You Want

The online classroom is open 24 hours a day, seven days a week. There are no live real-time requirements or meetings. For the best learning, participants should log into the course on 2-3 different days of the week.

What You Will Do

Your course is composed of several units. For each unit, you will:

  • Access the online readings
  • Listen to the audio presentation for the unit and view the slides
  • Take a self-quiz to see how much you have learned
  • Engage in written online discussion with your instructor and other participants

The content (readings, audio lectures, slides) and self-quizzes are accessible for the entire course, so you can work ahead, or go back and review again, at your convenience.


The discussion for each unit lasts one week. All comments are made in writing and can be made at any time, day or night. Your instructor will log into the discussion area at least once a day and answer questions, make comments, and respond to comments by you and the other participants. We encourage you to make 2-3 comments each day to maximize your learning and enjoyment of the course.


1. Make at least one comment every week in the discussion.

  • The comment should show thought and be more substantive than just “Yes, I agree.” There is no length required for comments.
  • Replies to other comments and responses to other participants count as comments (in most cases your instructor values replies and responses as comments).
  • Questions and online discussion facilitative comments also count as long as there is some thought to them.

 2. Take the self-quiz at the end of every unit.

  • You must score 80% or higher.
  • You may retake any self-quiz as often as you need to get to the 80% score.

Completion Timeline

  • The requirements should be completed by the last day of the course.
  • Individual instructors may extend the deadline upon request.
  • If, for any reason, you are not able to complete the requirements during the course, UGotClass offers a Course Transfer Option. The course Transfer Option allows you to retake any or all of the same UGotClass online course(s) at a future offering within the next 12 months at no extra cost.


A pdf transcript is issued by Learning Resources Network, Inc., and it will list Green River College as its partner organization.


Once the program has started, please direct all questions to info@ugotclass.org.


Applying Lean Sigma Practices to HR Functions
ID: Y909 7/2/2018 - 7/27/2018
Fee: $245.00 Instructor: Course Online
Please note: The email address provided during the registration process will be utilized to send instructions for accessing the course.