Good communication in the workplace is more important than ever and critical to your career success. In this program you will learn how to identify, address and manage conflict situations; gain successful conflict management strategies; learn how to plan, implement and win in the negotiation process; and communicate more effectively by finding out more about yourself and others using personality profiles for better work performance. Course fee includes your own DiSC Behavioral Personality Profile assessment and review.
THE PROGRAM
The Workplace Communication Certificate is offered through our partner, Learning Resources Network, Inc. (aka UGotClass). It is composed of three, month-long courses:
1. Conflict Management – 1 month
Unit 1 - Understanding Conflict
- Definition of conflict
- The up side of conflict
- Describe performance expectations related to conflict
Unit 2 - Understanding the Conflict Management Model
- Use the model
- Dialog for a conflict conversation
- When to take action and address a conflict situation
Unit 3 - Conflict Management Case Studies
- Review of real world cases
- Analyze and evaluate the cases
Unit 4 - Strategies for Success
- Create a standard of performance
- Create your own dialog
- Apply the model
2. Negotiation: Get What You Want – 1 month
Unit 1 - Introduction to the Negotiation
- Your natural bargaining style and how you can strengthen it
- Understanding winning - the hallmarks of a successful negotiation
- The steps to planning a successful bargaining process
- Knowing your power sources
- Balancing firmness and flexibility
Unit 2 - Option Building and Boundary Setting
- Creating goals and priorities in the deal
- Creating bargaining boundaries
- How to build your options
- How to create better options for your opponent, without giving away what you value
Unit 3 - Managing the Negotiating Process
- Managing the process
- Managing yourself
- Managing the other side
- Managing relationships
- Managing communication
Unit 4 - Black Belt Skills
- Planning to give more and get more
- Developing a BATNA, knowing when to employ it
- Crafting the agreements and commitments
3. Using Personality Profiles for Better Performance – 1 month
Unit 1 - Understanding the DiSC Profile
- Getting to know the four styles of the DiSC profile
- Dominance
- Influence
- Steadiness
- Compliance
Unit 2 - Communicating effectively with each style
- Understanding preferences for communicating
- The most effective and influential communicators
- Knowing how to reach and be understood by others
- Insights into barriers that each style has
- Clarifying detractors and enhancements for each style
Unit 3 - Increasing your Success Part 1
- In-depth analysis of the D and I behavioral styles from the DiSC profile
- Creating action plans for D and I styles
Unit 4 - Increasing your Success Part 2
- Analyzing the other two behavioral styles from the DiSC profile: S and C
- Developing action plans for S and C styles
HOW IT WORKS
An invitation into the online classroom will be emailed to you the Wednesday before the class begins. The subject of the email invitation will be "Lern – Classroom Invitation". Please click to accept the invitation, and from there you will create a password and will be able to access the classroom. If you haven't received an invitation by the Thursday before the course begins, please forward your confirmation email to info@ugotclass.org, and a staff member will resend your invitation.
Once inside the online classroom, here's what you can expect:
Participate When You Want
The online classroom is open 24 hours a day, seven days a week. There are no live real-time requirements or meetings. For the best learning, participants should log into the course on 2-3 different days of the week.
What You Will Do
Each course is composed of several units. For each unit, you will:
- Access the online readings
- Listen to the audio presentation for the unit and view the slides
- Take a self-quiz to see how much you have learned
- Engage in written online discussion with your instructor and other participants
The content (readings, audio lectures, slides) and self-quizzes are accessible for the entire course, so you can work ahead, or go back and review again, at your convenience.
Discussion
The discussion for each unit lasts one week. All comments are made in writing and can be made at any time, day or night. Your instructor will log into the discussion area at least once a day and answer questions, make comments, and respond to comments by you and the other participants. We encourage you to make 2-3 comments each day to maximize your learning and enjoyment of the course.
COMPLETION REQUIREMENTS
- Make at least one comment every week in the discussion.
- The comment should show thought and be more substantive than just “Yes, I agree.” There is no length required for comments.
- Replies to other comments and responses to other participants count as comments (in most cases your instructor values replies and responses as comments).
- Questions and online discussion facilitative comments also count as long as there is some thought to them.
- Take the self-quiz at the end of every unit.
- You must score 80% or higher.
- You may retake any self-quiz as often as you need to get to the 80% score.
Completion Timeline
- The requirements should be completed by the last day of the course.
- Individual instructors may extend the deadline upon request.
- If, for any reason, you are not able to complete the requirements during the course, UGotClass will provide you with their Course Transfer Option. The course Transfer Option allows you to retake any or all of the same UGotClass online course at a future offering within the next 12 months at no extra cost.
RECOGNITION
A pdf Certificate of Completion is issued by Learning Resources Network, Inc. and will list Green River College as its partner organization.
HELP
Once the program has started, please direct all questions to info@ugotclass.org
