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Catalog > Leadership & Supervision

Working with Difficult People  

We all encounter difficult people. Whether you are a supervisor, a customer service professional, or you have a challenging coworker, it's important to know how to rise above your initial emotional reaction and turn negative situations into positive outcomes. Topics include understanding why we label people as difficult; types of difficult people; tools and techniques for resolving issues; coping strategies for the effects of difficult people; conflict management strategies; and practical application.

For more information, please refer to our course outline.

This is the first course in the Supervision Certificate (6 Class Series).

 

Working with Difficult People
ID: Y432 10/8/2018 - 10/10/2018
Sessions: 2, M W 6:00 PM - 9:00 PM
Location: Renton Technical College
Room: Renton Technical College C111
Address: 3000 NE 4th St Renton, WA 98056
Fee: $139.00 Instructor: Sara Johnson