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Catalog > Leadership and Supervision

Working with Difficult People  

We all encounter difficult people. Whether you are a supervisor, a customer service professional, or you have a challenging coworker, it's important to know how to rise above your initial emotional reaction and turn negative situations into positive outcomes. Topics include understanding why we label people as difficult; types of difficult people; tools and techniques for resolving issues; coping strategies for the effects of difficult people; conflict management strategies; and practical application.

For more information, please refer to our course outline.

This is the first course in the Supervision Certificate (6 Class Series).


Working with Difficult People
Item #: Y427
Date: 4/29/2019 - 5/1/2019
Time: 6:00 PM - 9:00 PM
Sessions: 2, M W
Location: Kent Campus
Room: Kent Campus 321
Address: 417 Ramsay Way, Suite 112, Kent, WA 98032-4501
Fee: $139.00
Instructor: Sara Johnson